Reply by Qeeq: We are sorry to learn you had very unhappy experience with us.
The service of counter staff might differ from travel peak/off-season for the understaffed. We'll forward it to our supplier and keep improving it. Any inquiries, please feel free to contact us.
The counter staff might show you insurance or other services for charges, you could choose them according to your needs and confirm the estimated charge on the contract. If yo
Thanks for your feedback and look forward to seeing you next time.
Very dissatisfied. They repeatedly tried to upsell third-party liability insurance, and after I refused, they gave me a Buick Regal. Have you ever seen anyone driving a Buick on American roads? Clearly, it was a car they couldn't rent out. After refusing, they insisted on upgrading to an SUV. After an hour of back and forth, I finally got the car I wanted. I will never use Dollar again for car rentals. The return process was smooth with no extra charges. I won't come back to Honolulu again; it feels just like Tokyo with Japanese stores everywhere, heavy traffic, high prices, small hotels, poor beaches, and water too cold to swim. The cost-performance ratio is extremely low.
Generally satisfied, but I don't understand why I was charged an extra $12.68 when returning the car. Can you help me get it back?
About QEEQ:10.0/10
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予約まではスムーズ。当日の対応のレンタカー会社の対応にはとても不満足。
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