During my recent car rental experience, I encountered aggressive upselling tactics that were both unprofessional and based on questionable premises.
Firstly, the staff heavily emphasized worst-case scenarios to upsell additional insurance, presenting it as though an accident was almost inevitable as soon as I drove off the lot. This approach felt more like fearmongering than a genuine effort to assist customers in making informed decisions.
Secondly, I was offered a Fuel Purchase Option at an upfront cost of $67, under the claim that it would relieve me of the need to return the car with a full tank of fuel. However, based on average fuel consumption for a typical trip in Hawaii, the estimated cost of fuel would likely be under $50—even if the car was used daily. This option, therefore, seemed overpriced and unnecessary. The sales tactic included exaggerating the inconvenience of refueling in Hawaii, including claims that fuel stations were difficult to access or that foreigners might face additional fees due to credit card charges. The most peculiar assertion was that entering a ZIP code at fuel stations posed a significant obstacle, which seemed far-fetched and misleading.
These aggressive upselling techniques undermined my trust in the service and detracted from an otherwise straightforward rental process. I would encourage a more transparent and customer-focused approach, emphasizing informed choice over pressure tactics.
About QEEQ:10.0/10
As always, the process was seamless, with an easy-to-navigate system and excellent communication. I especially appreciated the WhatsApp messages providing timely reminders about my car rental and helpful tips on navigating the area, including recommendations on places to visit.
The inclusion of Google Maps links for both pick-up and return locations was incredibly useful and much appreciated. This small but thoughtful detail made the process even smoother.
Additionally, thank you for the heads-up about potential upselling tactics for insurance and other services at the rental location. Your proactive advice helped me feel prepared and confident during the transaction.
Overall, a fantastic experience—thank you!
It's okay. The trunk can fit at most one suitcase. If you have two large suitcases, one will need to be placed on the back seat. Using a convertible really spoils the view.
Satisfied, the car was in good condition, economical and affordable. On-site service included refueling a tank, so there was no need to return the car with a full tank.
Quite good. Discovered two hours before departure that my credit card had a UnionPay logo and had to make a last-minute booking, and it was still possible to secure a car, which felt very reassuring. However, the clarity of the store instructions could be improved.
It was hard to find the car as it was located near pillar 58, and returning the car was even more difficult. You have to rely on road signs and can't fully trust the navigation. My phone fell off in the car, and when I went back to email them about it being lost, they couldn't find it either.
It was raining heavily on the day we went, so there was no queue and picking up the car was quick. However, the sales pitch was quite frequent—they recommended upgrading to an SUV and offered various types of insurance like lost keys and traffic ticket coverage, which seemed odd. I booked a Mazda 3 or a similar class, but ended up with a Kia Forte. The car's condition was decent and had no issues.
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