Landed at Orlando airport at 9 PM and quickly found the Dollar counter, but there were a lot of people. We waited in line for about 40 minutes before it was our turn. The service attitude was decent, but the car was just okay. They gave us a Jetta with 80,000 km (similar to a Passat in our country). The power was average, and the car condition was just okay. We got into a minor accident at the hotel entrance after leaving the airport. Since we needed to go through insurance, we waited for the police to write a report. During the return, there was no extra charge. We don’t know if there will be additional charges in the future.
They said my credit card name (in English) didn't match my passport name (in Pinyin). Even after providing all necessary documents, they still canceled my order. Ridiculous.
The lady at the pick-up counter was probably having a bad day.
The car itself was fine, ran smoothly and I had no problems
Dropping off in JFK was a bit of a mess as there were too many cars being returned at the same time, and only 1 staff working (who was very hardworking)
About QEEQ:10.0/10
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Customer Service
Worked well
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