We purchased full insurance with zero deductible, but after returning the car, the rental company charged 6600 lira from our credit card without our consent. The rental platform has yet to resolve the issue and seems to have no control over the rental company. At pickup, the store aggressively pushed other models and charged the card without informing us.
The car rental company is overall very poor. They said insurance costs 349 lira per day, but actually charged 450 lira. They forcibly charged 2000 lira for vehicle cleaning. They pretended not to speak English and didn't communicate well. I suggest avoiding this company. The car was in very bad condition, the tires had almost no tread, and the steering wheel was shaking.
Do not use this car rental company, very bad experience. They charged extra money offline to change the car, the car was mediocre. After returning the car, they deducted fees arbitrarily without providing a detailed breakdown beforehand. Invoices were delayed, messages were replied very slowly, and calls were not answered.
When picking up the car, I was told at the store that the third-party liability insurance only works if the accident is mostly the other party's fault! What kind of third-party insurance is this? If the other party is responsible, they would cover the costs themselves! I was forced to pay an additional 2,500 lira (around 500 RMB) to get proper third-party insurance. Upon returning the car, they used a flashlight on a tablet to examine the car and found a 5 cm scratch on the center of the hood. The rental company claimed the scratch occurred during my rental period. I asked them to prove the scratch wasn't there before, but they demanded I show a video from the pickup inspection instead. After almost 30 minutes of back and forth, they finally reviewed their prior photos and confirmed the scratch already existed, resolving the issue.
The car rental company is great, the staff is friendly. The pickup location is not at the contact point but it's not far. Returning the car was very smooth and convenient.
On the day of pickup, the staff were enthusiastic and professional. They patiently explained the vehicle's operating details and local traffic rules, which made me feel very reassured. The car was in excellent condition, clean and tidy inside, without a flaw. The seats were comfortable, and the driving experience was fantastic.
I was able to rent the car despite my translated document being expired, thanks to the rental company resolving the issue for me. However, they recommended I buy insurance because minor accidents wouldn't be covered by police reports, making it hard to claim expenses. To avoid any trouble, I purchased additional insurance on-site even though I had already bought it from QEEQ beforehand.
Overall, quite satisfied. However, they repeatedly pushed insurance sales during the pickup process, and after completing the formalities, we had to walk 10 minutes to the underground parking lot of the Sofitel Hotel to get the car.
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