Car was fantastic was given a choice of a Nissan or a Ford and took the Ford which was a lovely car to drive. No attempt to upsell and explained re bridge tolls very clearly
About QEEQ:10.0/10
As ever process smooth and easy with no complications and best prices available
The experience with QEEQ was great. Everything went smoothly, and the customer service was excellent. They helped coordinate the pickup time due to flight delays. The fees were reasonable, and the overall process was quite fast.
In general I was satisfied. I didn't need any customer support, so I cannot rate that. The only cons was the sales man at the counter, who was trying to advertise and sell us extras when we wanted to pick up the care. And at some point we needed to tell him directly to stop and accelerate our process. It would be helpful if they consider the time they take to promote these services and the tiredness of their customers after long flights.
In Las Vegas, I was rear-ended, and the car rental company said I could exchange the car at the airport branch. However, when I drove the damaged car to the branch, there was no one there. I called both the rental company and the customer service of Zuzuche, but I couldn't reach anyone. I waited from 1 a.m. to past 3 a.m., which was an awful experience. The next day, I went there again and waited from around 10 a.m. to 2 p.m. to finally get a replacement car. This severely disrupted my rest and travel plans.
The car rental branch had an initial round of upselling, which I had to decline one by one. The POS machine at the branch had issues, causing significant delays until it was replaced and payment finally went through. Returning the car was very convenient, just parked and handed over the keys.
We are immigrants from mainland China living in Vancouver. We frequently use car rental services abroad. Since we often travel between mainland China and abroad, we've had the chance to use Zuzuche services overseas as well. Generally, when selecting an economy car promoted through advertisements, if the specific model isn't available during pickup, it is usually upgraded to a higher-tier model for free. However, during our car pickup at San Francisco Airport this time, the counter staff not only took time trying to upsell FastTrack (supposedly offering access to toll roads) but also insisted our booked model was too small, asking us to pay for an upgrade to a higher-tier model. Despite arriving late at night when the queue wasn't long, the processing time at the counter was unusually lengthy, averaging over 30 minutes per customer. We later discovered that almost every customer had similar issues. When we insisted on using the economy model, they provided us with a Chevrolet Spark equivalent, which turned out to be a two-seater electric car. Given our lack of experience with electric vehicles and unfamiliarity with the city's charging stations, this posed significant issues. Despite this, the counter personnel remained adamant on providing only the electric car unless we paid for a fuel-powered car upgrade. After discussions lasting over an hour, even after Zuzuche customer service intervention, they refused to compromise and even threatened to call security. Overall, we felt the cheap advertising by car rental companies was misleading and a bait tactic to upsell upon arrival. The local Zuzuche customer support was ineffective in safeguarding customer rights and had minimal influence on Dollar Rental Car. Ultimately, we were forced to pay Dollar's demanded rates because Zuzuche's local support claimed canceling an order after the contract was issued would be overly complicated. We are deeply dissatisfied with Zuzuche's lack of influence as a third-party platform over car rental companies. Additionally, keep in mind that as US-China decoupling intensifies, domestic credit cards, especially UnionPay and magnetic stripe cards, are increasingly being rejected in the U.S.
It was average. I had already purchased the highest coverage insurance, but they added a mandatory $12 per day insurance (without adding another driver). The car provided was a used vehicle with 50,000 kilometers on it.
1) This was the first time encountering aggressive upselling at Dollar rental. The elderly woman insisted on convincing you to upgrade, constantly bargaining, and said she needed to discuss with her manager if you refused. Essentially, she made it impossible for you to leave without upgrading. The Jeep you wanted wasn't available, so if you didn't upgrade, you'd only get a Kia.
2) The most frustrating part: for every toll payment, an additional charge of $9.99 was applied, even if the toll itself was only $7, they still added $9.99!
3) The upgraded car's oil warning light kept flashing, indicating that the oil was not changed or checked before returning the vehicle previously!
The staff at Dollar was very patient. When he learned I was planning to go to the outlet mall in San Francisco over the next two days, he recommended that I purchase a road fee add-on service, which included a $16 per day toll fee. This saved me the trouble of late or missed toll payments. Many bridges in San Francisco require tolls, and if you don't pay upfront, you need to settle it online later, which can be easily overlooked and results in fines. This is less convenient compared to Europe. I originally booked a small Nissan car, but at pickup, they gave me a mid-size Nissan, similar in size to a Nissan Teana, and it was a brand-new, fuel-efficient car. I was very impressed with Dollar! Highly recommended!
There were quite a lot of people in the queue. The staff at the service counter did not highly recommend third-party insurance. The car provided was the model originally booked, and it was relatively modern. I was quite satisfied with its advanced driver-assistance features, such as lane-keeping, adaptive cruise control, and auto-follow. The trunk space was deep and spacious, enough to accommodate all the luggage. Returning the car was a fairly simple process.
About QEEQ:10.0/10
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