“Loved my Jeep wrangler! Great for moving stuff and fun to drive!”
About Budget:10.0/10
So I booked a SUV, but they mentioned it was a really small SUV, but they offered a free upgrade. To a Mustang GT. Which was 200 euros more on the site when I booked, but free upgrade at the desk. After 1 fun day in the Mustang, I realised it wouldn't do for the moving stuff I needed to do. So I went back and they gave me a Jeep wrangler, that was actually the funnest, albeit odd, useful rental I have ever had. Thanks Budget!
About QEEQ:10.0/10
Always book with Easyrentcars. Love being able to get the rental with no issues and full insurance.
The counter attendant (Patricia) was very rude and unpleasant. She tried to sell us all sorts of upgraded cars and services we didn't need and as soon as she realized we don't want them, she started behaving in a very unpleasant way and wouldn't even respond to our questions.
“Don t be shy and insist to get your correct car.”
About Budget:7.3/10
Get a horrible woman on first met who just want to finish her day and wanted to go home. She tried to quickly dine out reservation by giving us a Beetles over a Ford Mustang. We had to insist a lot to get a Ford Mustand. Plus, she pushed to sell us a additional insurance that we don t needed
The counter personnel was very patient as I wanted a specific vehicle. He spent time until I found my ideal vehicle. They tried to sell many different products.
When I rent from EasyRentCars.com I seem to get the worst condition cars at the Rental agency. This happened three times this trip. The cars are just older and the tires are worn etc. Never happened when I went through rental company directly.
Le personnel de budget était très désagréable, du moins celle qui nous a servit. Elle voulait nous ajouter une assurance de force sachant qu’on en avait déjà une avec easy rente car. Cependant c’etait rapide, le véhicule niquel et le personnel du retour était très sympathique.
About QEEQ:10.0/10
Le service easy rent car est parfait je n’ai rien à redire
“Horrible customer service experience with a nice car”
About Budget:7.7/10
When we picked up the car on the 14th of August from Los Angeles Airport, the counter staff member called Bruce was absolutely terrible. It was probably one of the poorest customer services I have experienced in my life. He was rude, bullying and even tried to sell us extra insurance even though we had bought the full insurance package covering everything there is. He was mocking us and had an attitude as if he was supreme. I don't understand how can you have a person like that on the job. Never using Budget again for renting a car, if that is what the company wants to represent. I would appreciate if you would forward this feedback to his manager.
Nous n'avons pas eu la voiture économique mais un SUV, ce qui nous convenait moins (moins écologique!) mais c'était soit ça soit le SUV.
Personne au comptoir très gentille mais beaucoup trop insistante concernant les options, et essaye de manipuler pour gagner encore plus d'argent, j'imagine que des clients ne maitrisant pas l'anglais se fassent avoir... dommage.
il serait important de notifier que le prix de la location de la voiture ne comprend pas le plein du véhicule.
The counter staff was helpful and she give me upgrade to DINALI with 29 USD Daly difference and 17 USD for the insurance
Unfortunately I configured later the car I took was Yukon XL not a DINALI as she said
El coche estaba totalmente nuevo. Todo funcionó perfecto. Los empleados amables y diligentes.
Ningún problema en todo el viaje lo que se agradece mucho cuando estás fuera de tu país.
“Awful. Charged for add'l insurance TWICE because the company was not familiar with Easyrentcars.com.”
About Budget:7.7/10
Pretty awful. The building was run-down, and there were approximately 50 people in line ahead of me. There was no air-con and it was very hot outside. The woman at the counter was very rude and almost did not accept my reservation because I purchased it in NZD. She gave me a "free" upgrade after I refused the offer to pay for one, and the vehicle I received repeatedly gave me a "low oil" warning - scary to drive!
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