10 Car Rental Brands at Denizli Airport (DNZ)

100% likelihood of being scammed

Reviewed: Sep 30, 2019

I had booked with full insurance, but when I picked up the car, the contract did not mention any insurance. I asked the staff about the insurance and showed them my booking confirmation that included insurance. However, they told me that there was no insurance included. I tried contacting the customer service hotline and online support, but couldn't get through, so I had to buy additional insurance. Also, the return location was in another city, and they did not inform me that a password was needed to enter the return area. This resulted in me driving around the parking lot three times before I got out and asked the rental office for the password. I chose the airport location for convenience, but the whole experience was so rushed that I left my clothes and charging cable in the car. Terrible experience!

Reviewed: Aug 29, 2019

A deposit of 900 lira was authorized, but only 600 lira was refunded. About 300 lira was deducted, and I don't know why. I've been waiting for two months and still haven't received a response.

Reviewed: Aug 16, 2019

wait about 20mins to pick the car, the staff is helpful but wasn't able to answer me when he was instructed to charge me.

Reviewed: May 27, 2019

Never got the car rental, the office was closed and booking had to be shifted to Avis. Very bad service by budget

Reviewed: May 6, 2019

This company offers a very convenient car pick-up service. The office is right inside Denizli Airport, and the staff is very friendly. We handed them our order printout from QEEQ, and they quickly completed the verification process. The agent inspected the car's exterior and fuel level with us and pre-heated the car. Within minutes, we were driving towards Pamukkale. This company is very reliable; we received the pre-authorization deposit back on our credit card just three days after returning the car. Overall, it was a very pleasant car rental experience.

Reviewed: Jan 16, 2019

Having traveled to 30 countries, this is the worst car rental experience I've ever had, without exception. Budget first gave me a very dirty car (automatic transmission) with an empty fuel tank, and told me I could return it empty. Excuse me?? I know about full-to-full and full-to-empty policies, but I've never encountered an empty-to-empty policy. Moreover, I've never received a dirty car before. I negotiated with Budget and requested a replacement of the same model. Initially, they were very rude and told me there were no similar cars available. After insisting several times, they found a similar car. This car started shaking violently after just 5 kilometers, which I judged to be caused by unbalanced wheels. I returned it and requested another replacement. They claimed there were no more models available. I spotted a similar model nearby and they told me it was a manual car. I agreed to take that one and asked for a refund of the difference. They refused, saying my order was for an automatic car. After multiple calls to customer service, they finally agreed to refund the difference between the automatic and manual cars. The entire process took two hours!! Never again will I rent from Budget, and I'm seriously questioning the management of the Zuzuche platform!! I hope both the platform and Budget reflect on this.

Reviewed: Jul 24, 2018