24 Car Rental Brands at Kayseri Airport (ASR)

Not bad, the store owner recommended insurance, but they didn't push it when I declined.

Reviewed: Jul 15, 2024

The service of the small company is average, and they didn't refund the half tank of extra fuel when returning the car.

Reviewed: Jun 20, 2024

The staff at the store was very enthusiastic and provided detailed instructions.

Reviewed: Jun 15, 2024

Communication is difficult, no clear instructions, no store phone number or contact information.

Reviewed: Jun 11, 2024

They kept pushing insurance sales. No one was there for airport pickup, which made us wait anxiously for a long time. The phone number was wrong and it wasn't the store's number. Plus, our domestic phone couldn't connect.

Reviewed: May 19, 2024

Satisfied. The company is small, but offers professional service. However, the deposit is quite high (52000 liras).

Reviewed: Jun 12, 2024

Satisfied

Reviewed: Jan 26, 2024

Called upon arrival at the airport, staff picked us up. High efficiency in both pick-up and drop-off processes.

Reviewed: Mar 30, 2024

It was comfortable car and convenient for the trip

Reviewed: Jan 3, 2024

1- The road conditions in Turkey are excellent. 2- The condition of the car was quite good and very spacious for four people. 3- The Tantu navigation app is not very good; overall, it is not as good as Google Maps.

Reviewed: Feb 3, 2020

1. The rental process is very simple. There's no credit card deposit, authorization, or vehicle inspection involved. Picking up and returning the car is hassle-free! 2. The car is a diesel version with plenty of power, perfect for the uneven terrain of Cappadocia! 3. One reminder: They won't hold a sign to meet you. When you are waiting for your luggage, you need to call them, inform them when you will be at the terminal entrance, and confirm how long they will take to arrive. Otherwise, you might end up waiting in the cold for nearly 30 minutes like we did. 4. If you are not going to Lake Tuz, adding 100 lira worth of fuel is enough. There are many gas stations along the way. We added 150 lira and still had 2 bars of fuel left when we returned the car. Since we picked up the car with an empty tank, it was unavoidable to waste some fuel.

Reviewed: Jan 11, 2020

Very nice rental company, they didn’t charge any security

Reviewed: Dec 20, 2019

We needed to call to the officce to pick-up us, we were waiting ik the terminal until a citizien call the office for us.

Reviewed: Nov 1, 2019

no counter at the airport. we had to call agency to be picked up. once picked up they drove us to a gas station nearby and handed over the car. return was at the same gas station. correct process

Reviewed: Dec 16, 2023

Everything was perfect, especially when I lost my sunglasses in the car and they sent them back to me. I give them 100 thumbs up.

Reviewed: Aug 14, 2017

Our group of 9 arrived at Kisseli Airport but didn't find the car rental company's pickup staff. We called the store, but the staff couldn't speak English. After seeking help from airport staff, the pickup arrived after 15 minutes. The pickup only took 3 of us to the car pickup point, which was 1 kilometer from the airport. At the location, there were only the boss and one staff member. They did not acknowledge the additional driver fee confirmed in our domestic order and doubled the price. They spent half an hour trying to sell us insurance, but we refused since we bought comprehensive insurance beforehand. The boss became impatient. After confirming the car, they took us for refueling and asked for a tip. Our remaining 7 companions waited for over an hour at the airport.

Reviewed: Jul 23, 2015

We did a road trip in Turkey, and the rental company picked us up from the airport at 2 AM and also sent someone to the hotel for the car return. The service was excellent. Our car's side mirror was damaged when parked at a hotel in Goreme, and the rental company owner drove for over an hour with two other people to check the situation and assured us that the insurance would cover it completely, which was reassuring. However, during our drive, the car got a scratch, but since it was minor and we were in a rural area, we didn't report it. As a result, we had to pay 150 TL when returning the car.

Reviewed: May 5, 2014

Charged extra rental fees without deducting the amount already paid, resulting in double charges. After communication, the refund was processed.

Reviewed: Oct 11, 2023

At arrival nobody was there to expect us (with a sign). We had to call the AVEC office. 5min later the staff appeared. Car had a damage so the car was not so “beautiful” but other than that everything smooth.

Reviewed: Aug 15, 2022

The car was extremely old, with over 100,000 kilometers on it. The tire treads were very shallow, raising serious safety concerns. I won't consider using this rental service next time.

Reviewed: Feb 10, 2020

Late for pickup.

Reviewed: Sep 22, 2019

perfect deal

Reviewed: Aug 26, 2019

Super guys, especially Mustafa Bey.

Reviewed: Aug 21, 2019

pls advise them to talk nicely to people when we ask for something. i did only asked them why my car was diesel instead of petrol? simple question but they shouted at me. as agreed to send back the car to counter but no one there, waited for more than 30mins. ended up leaved the car in the terminal parking area.

Reviewed: Aug 18, 2019

Everything was like we expected!

Reviewed: Nov 15, 2019

Fueron muy correctos. En el mostrador intentaron ofrecerme nuevos seguros a los ya contratados, pero eran los mismos, les mostré la copia de todo y ya no hubo problemas. Nos trajeron y llevaron al aeropuerto rápido. Muchas gracias

Reviewed: Jul 29, 2019

The pick up process was smooth even though we don’t understand each other but Mr Ali know what we want. Even offer us to bought our bus ticket to Denizli. The service was good.

Reviewed: Oct 23, 2019

The service desk is not inside the airport. I had to borrow a local's phone to contact the rental company for a pickup, which took about five to six minutes. The original car model wasn't available, so they offered a Passat. The fuel tank wasn't full, the car wasn't cleaned, and there were several long women's hairs inside. The car was covered in scratches. Additionally, my credit card didn't go through, so I couldn't rent the car. They returned me to the airport where I switched to Avis, and the same credit card worked without any issues. I will not use Alamo again.

Reviewed: Oct 14, 2019

1) I was advised to drop off at one place, and waited too long, over 40min to have someone to come and pick up the car. 2) I didn't receive yet my deposit back, I am still waiting even after 15 business days of my trip!!!

Reviewed: Aug 16, 2019

I was happy with the counter service at Kayseri and everything was straight forward from beginning to end.

Reviewed: Sep 7, 2019

Not very good.

Reviewed: Oct 29, 2018

I booked a Nissan X-Trail, but ended up with a Ford Kuga. I could have overlooked the downgrade, but the biggest issue was that the car showed engine problems less than 20 kilometers in. The accelerator wouldn’t respond properly, limiting the speed to around 80 km/h, so I had to creep slowly to Goreme. The next day, the engine warning light disappeared, and I thought the car was fine. However, after driving for three hours and refueling, it wouldn’t start. After numerous attempts, I realized the engine might be finished, so I called for a tow. The customer service said this is a common issue with Ford cars, and it would work again after resting for an hour. It took four hours for the car to start, but the speed was still low, and it would occasionally stall at low speeds, making it very dangerous. I had one instance of stalling in the middle of the road. I had enough and requested a replacement car. Customer service said I could switch at Antalya Airport. After altering my route to Antalya Airport, they said they couldn’t exchange it as no prior notice was given. I provided them with Budget’s Kayseri office number, but they still refused. When I called Kayseri’s office, they said they couldn’t help me anymore. By then, it was midnight. Frustrated, I completed the rest of the trip with the problematic car, which luckily didn't stall again, although the speed issue persisted. I advise against choosing a Ford if you have bad luck and they don’t have your booked car.

Reviewed: Aug 26, 2019

The rental process was quite smooth

Reviewed: Feb 9, 2019

No doubt this is a budget rental car company. I booked a Passat but was given a Skoda Octavia, and they insisted that this was the only car they had. I've rented cars overseas many times, and this was the first time something like this happened. The rental location is hard to find; other companies are in the domestic arrivals area of Kayseri Airport, but this one is in the international terminal. I'm not sure how many people actually fly internationally to come here. Also, the car wasn't provided with a full tank, and I had to return it with the same amount of fuel as when I picked it up, which is quite inconvenient. I would not recommend renting from this company, at least not at Kayseri Airport.

Reviewed: Oct 10, 2018

The car wasn't the one we booked, it was downgraded significantly. The staff's attitude was poor. Be firm when dealing with them.

Reviewed: Aug 10, 2018

Despite booking early, there were no Mercedes C-Class cars available, and there was no option to upgrade to a higher class car even with extra payment. Reluctantly, I had to accept a Passat with a small refund.

Reviewed: Jul 22, 2018

L’experience globale c’est bien passé mais nous avons eu un mal fou à trouver où récuperer le vehicule puisque ce n’est pas à l’aéroport. Une fois sur place l’anglais de la personne n’était pas très bon. Obligé de poser plusieurs fois les mêmes questions pour avoir les réponses. Enfin on récupère le véhicule... à sec. Obligé dès le départ de faire le plein. Ce n’est pas grand chose mais quand on n’est pas dans son pays d’origine ça refroidit un peu. Nous avons aussi posé des questions sur la façon de conduire en Turquie (limitations ect) on n’a jamais eu la réponse. Mais content que le reste ce soit bien passé.

Reviewed: Aug 20, 2019

the old vehicle given to us is not roadworthy and it is a risk to our safety. The vehicle rattled on the expressway and the tires are completely worn out. The tyres were skidding in the rain and was difficult to control the vehicle . The interior of the car is stinking and it has done over 180,000 km and is over 11 years old.

Reviewed: Jun 21, 2019

Quite good

Reviewed: Feb 18, 2017

The paperwork took too long.

Reviewed: Jun 7, 2019

The rental process is straightforward, both for picking up and dropping off the car. The staff is friendly. However, they didn't have the Nissan SUV I reserved and gave me a 5-seater Kia instead.

Reviewed: Apr 1, 2019

They took advantage of us not knowing Turkish and charged us extra fees.

Reviewed: Oct 10, 2017

Not sure why, but I expected to pay 202 EUR at the store, and ended up being charged 907.55 TL.

Reviewed: Jun 21, 2017

They gave very good service. Thank you for everything

Reviewed: Apr 10, 2019

This is a very small rental company. You need to schedule the pickup time in advance, but no one actually arrives. You have to call them on the spot and then wait for about an hour. The car condition was poor, and the service was even worse. They almost forcibly required us to use ETC, claiming it was necessary and that highways do not accept cash, charging us 20 Euros. It turned out that it was not needed at all; getting it at the local post office costs only 5 liras. When returning the car an hour early, we were asked to pay a 3 Euro early return fee, which was unheard of. The staff barely spoke English, making communication difficult.

Reviewed: Oct 10, 2018

Did not deliver the car on time; it arrived the next morning.

Reviewed: Jul 19, 2018

The service did not match the website description. It wasn't a full-to-full fuel policy, but an empty-to-empty policy, which made me spend an extra 100 liras on fuel.

Reviewed: Aug 26, 2018

Great service

Reviewed: Mar 2, 2018

FOX unilaterally canceled my rental contract (which was fully paid in advance). My evaluation: FOX has zero credibility.

Reviewed: Aug 20, 2015

Difficult to find the rental company representative at the airport.

Reviewed: Oct 28, 2014

This is a great car rental company. Ali, who assisted us, was very patient and friendly.

Reviewed: Oct 23, 2014

Poor

Reviewed: Feb 4, 2018

Pretty good

Reviewed: Nov 15, 2017

It's okay

Reviewed: Oct 5, 2017