38 Car Rental Brands at Istanbul Airport (IST)

Pick-up and drop-off were very convenient, and the process was quick. However, the car's condition was quite average. I got a C3 with a very soft chassis, making the ride bumpy, especially at high speeds. It felt unsafe, as if the wheels might fall off at any moment.

Reviewed: Apr 7, 2025

Very satisfied.

Reviewed: Mar 5, 2025

The rental company service is good. After exiting the airport, the counter is on the left. The instructions to pick up the car in the parking garage are very clear.

Reviewed: Mar 4, 2025

Very satisfied.

Reviewed: Feb 15, 2025

Few staff, straightforward communication, efficient service.

Reviewed: Feb 14, 2025

Overall satisfied

Reviewed: Apr 6, 2025

The service was quite good, and they can also speak English.

Reviewed: Mar 23, 2025

bassem he is very good one

Reviewed: Feb 21, 2025

Overall pretty good.

Reviewed: Feb 13, 2025

No nonsense, very efficient.

Reviewed: Feb 4, 2025

Purchased comprehensive insurance for peace of mind, but at pickup the staff mentioned that in case of an accident, they wouldn't handle it directly. Instead, I would have to pay upfront and request reimbursement from Zuzuche, and there's also a deductible. Their explanation was not reassuring at all. Contacted Zuzuche customer service, and they also mentioned the deductible. Totally confused about the whole situation, but fortunately, the trip went smoothly without any incident.

Reviewed: Apr 4, 2025

Satisfied

Reviewed: Mar 15, 2025

A diesel automatic vehicle with less than 40,000 kilometers.

Reviewed: Feb 12, 2025

Very satisfied.

Reviewed: Oct 21, 2024

Extremely convenient.

Reviewed: Aug 9, 2024

Quite satisfied, the staff's attitude was good and they seemed reliable.

Reviewed: Mar 31, 2025

Very satisfied

Reviewed: Dec 16, 2024

It's hard to find the return location.

Reviewed: Oct 1, 2024

Very good

Reviewed: Sep 18, 2024

Very good.

Reviewed: Sep 18, 2024

The service was very professional.

Reviewed: Mar 30, 2025

Everything went smoothly, great experience.

Reviewed: Feb 16, 2025

Very good.

Reviewed: Feb 15, 2025

Excellent service

Reviewed: Jan 15, 2025

Well-prepared and quick car pickup process.

Reviewed: Dec 10, 2024

The car rental company is located near the airport. The quality of the tires on the car I rented was poor, and during my trip, one of the tires burst on the road. Luckily, it happened near a gas station, which had a nearby car repair shop. The shop owner drove over to replace the damaged tire and showed me cracks on other tires as well. This scared me, and I ended up driving slowly for the rest of the trip. The tire replacement cost 1500 lira. The rental company initially agreed to reimburse me when I returned the car but then said they would refund it to my credit card. Later, they claimed the amount was deducted from the toll fees. After requesting the toll fee breakdown, I found that the 1500 lira wasn't deducted. The company then said that driving with a burst tire had damaged the rim, so they wouldn't reimburse the 1500 lira. In summary, the company refused to pay back the money.

Reviewed: Mar 26, 2025

Very satisfied. The car was in excellent condition, with no hidden charges. Both pickup and return were very convenient.

Reviewed: Feb 22, 2025

Make sure to insist on receiving the vehicle you booked or one of the same class. We had booked a compact MPV because we had a lot of luggage. Initially, the company told us there was an issue with the car we chose and offered a downgraded Opel Crossland as a replacement, which we agreed to. However, upon arrival at the airport, we were presented with a red Citroën C4, claiming that the agreed Opel vehicle also had issues. The trunk of the Citroën couldn't fit the luggage for four people, forcing us to negotiate with the platform to switch to a same-class vehicle in Izmir. Although the process started with some complications, the trip became very enjoyable after switching cars. Finally, when picking up the car, take a 360-degree video to thoroughly document the car's condition to avoid any disputes when returning it.

Reviewed: Nov 5, 2024

There is no office at the airport. I called the rental company and waited a long time for them to arrive. The office is a ten-minute drive from the airport. The car had no fuel, and I had to refuel it myself. This company seems very small and unreliable. I do not recommend it. Picking up the car took too much time. It's better to rent from a company that has an office at the airport.

Reviewed: Feb 20, 2024

This is a fraudulent company. We bought insurance for 520 euros at the store, had a minor collision on the way and reported it to the police on site. The police issued a handling email to the car rental company at the scene. After returning the car, 850 euros were deducted from our credit card for repair fees. The car rental company said we did not report the incident to the police, so the insurance couldn't compensate!

Reviewed: Aug 18, 2023

No one was proactively available at the airport for pickup; I had to call after arrival to get the shuttle.

Reviewed: Mar 15, 2025

There is no storefront at the airport, only pick-up service is provided. With the help of QEEQ's customer service, I successfully picked up the car. The vehicle was in overall good condition with an intact paint finish, and the inspection needs to be thorough. While driving on snowy roads, the front bumper had a minor scratch on the lower left side, and I had to compensate when returning the car. Negotiating the compensation is possible; the initial asking price was 250 euros, but settled at 100 euros, comparable to paint repairs in domestic settings. Though the rental company is small, it operates professionally, with the main challenge being the language barrier. Tolls on highways are deducted directly from the 900-euro deposit. I was stopped by police in Nevşehir for speeding—110 km limit exceeded at 138 km—and fined 4500 liras. The payment was made the next day at the tax office of Safranbolu municipality. Paying within 15 days allows a 75% discount, but they only accept cash. In winter, it's recommended to take main roads, as rural paths suggested by Google Maps could have snow and ice buildup, posing safety risks.

Reviewed: Feb 9, 2025

Poor service, the car was not fully fueled when received.

Reviewed: Feb 4, 2025

We were given a Fiat CROSS, which is similar to an SUV and a station wagon. The tires are bigger than those of a regular sedan, and the chassis is slightly higher. The diesel engine is powerful and fuel-efficient. The car was very new, with only 5,500 kilometers on the odometer. We drove 3,500 kilometers with an average fuel consumption of 5 liters per 100 kilometers. There was a small paint chip about the size of a fingernail on the front hood, which was already noted on the delivery form when we picked up the car. The return inspection was very simple and completed within a few minutes.

Reviewed: Oct 15, 2024

Good

Reviewed: Oct 12, 2024

When returning the car, an employee named Onur asked me privately for a tip.

Reviewed: Oct 10, 2024

Overall, it's okay.

Reviewed: Jul 9, 2024

The rental location is far; the pickup store is 8 kilometers away from the airport. They can be contacted to arrange shuttle service to and from the airport, but the staff and shuttle vehicle had no company logo, making it feel suspicious like an unlicensed vehicle. Additionally, they couldn't provide a receipt upon returning the car.

Reviewed: Jan 20, 2025

The car's condition was average, having already traveled over 90,000 kilometers. The tires were heavily worn, and the windshield fluid wasn't spraying. The highway toll information, which was supposed to be sent to my email according to the contract, has not been received. The car was relatively basic, with everything manual.

Reviewed: Nov 29, 2024

Average.

Reviewed: Nov 24, 2024

The service attitude of the Turkish company Elitcar is extremely poor. They aggressively push insurance and refuse to rent a car unless insurance is purchased. They are lying. Highly recommend avoiding cooperation with this rental car company.

Reviewed: Nov 4, 2024

The final rental was not Nissan.

Reviewed: Aug 12, 2024

Average

Reviewed: Jul 21, 2024

Very friendly, but there was a shift change right when I arrived. They mistakenly thought my order was combined with another customer who was also renting a car. It took more than an hour to get the car, but the service attitude was consistently excellent.

Reviewed: Oct 25, 2024

Great experience.

Reviewed: Oct 10, 2024

This was my first time renting a car. I chose the cheapest car but opted for the most expensive insurance. I thought the staff would take me to the car, but instead they directed me to select one from the lot, so there's a high chance the car you pick might not be available and they'll give you another one. The staff also presented a paper while signing the agreement, stating that any issues with the glass or undercarriage would be the driver's responsibility. This is not a problem as long as you have purchased the highest insurance on QEEQ; local insurance companies can reimburse it, although you may need to pay upfront. You can just take the car yourself. AVIS is a big rental company, so they might overlook small details. When returning the car, follow the 'rent a car' signs, drive slowly and follow the instructions. Go to level R of the parking lot where there's a small office. The staff will quickly inspect the car and then you’re done. As long as there are no major scratches on the car, it should be fine.

Reviewed: Jun 14, 2024

It's acceptable, explanations were detailed.

Reviewed: Jun 11, 2024

Everything went smoothly. No need to queue for the car pickup, and the store was easy to find.

Reviewed: May 25, 2024

Dissatisfied and not recommended. They didn't provide the reserved vehicle, giving a lower-grade one instead. They were aware that cancellation was impossible since the process had already exceeded the allowed time. Ultimately, they recommended an extremely expensive insurance costing 16 euros per day. Now, after returning the vehicle for 16 days, they still haven't provided invoices for highway fees, insurance charges, etc., and the deposit hasn't been refunded.

Reviewed: Oct 24, 2024

I don't recommend renting a car from this company. The overall experience was not good!

Reviewed: Aug 14, 2024

When we picked up the car, the fuel tank was empty. The staff only focused on getting our signatures and did not inform us that the car had no fuel! I understand English, so they could have told me, but even without that, there are translation apps they could have used to notify me. They didn't say anything! We drove about 10 kilometers and had to stop by the roadside because the car ran out of fuel. Most importantly, when we called the company, no one answered! Another issue: the car they gave us was extremely dangerous. A maintenance warning light came on as soon as we started driving! They just took a lot of photos when handing over the car and didn't explain any important details. It feels like they only care about making money and not about our safety! At the gas station, we stopped and had someone inspect the car, and they told us the tire pressure was uneven and the wheels were loose! We had to get it repaired ourselves. When we asked to change the car, after a lot of back and forth, they told us there was no available car in the area. We were in the capital city, Ankara! I don't even want to talk about the return process. Overall, it was a terrible experience! Everyone, please spend a bit more money to rent a car at the airport, and go for a major car rental company. Avoid these kinds of rental agencies that do not ensure your safety!!

Reviewed: Jun 17, 2024

Please check my complaint and customer services communication with me by email

Reviewed: Jan 9, 2024

Overall rental experience was satisfactory.

Reviewed: Jan 7, 2024

It was a great experience. We originally booked a compact SUV, but the trunk was too small for our luggage. The staff at the store suggested we switch to a sedan, and we only needed to pay the price difference. They were very helpful.

Reviewed: Oct 20, 2024

Good

Reviewed: Jan 11, 2018

When picking up the car, their store found a significant discrepancy between the order amount and the booking amount. With the assistance of QEEQ, we managed to pick up the car, but it took us 2 hours.

Reviewed: Oct 7, 2017

Overall, it's okay. The car is relatively new, and the pickup and drop-off were relatively smooth.

Reviewed: Jun 10, 2017

It's okay, just the rented car was different from what was booked, but still acceptable

Reviewed: Jun 15, 2016

The reception staff had a poor attitude and provided a vehicle of lower quality than the one originally reserved. The vehicle was the most basic model with manual rear windows and no parking sensors. They forced me to pay 4000 lira for highway fees, while the actual highway fees in Turkey are less than 1000 lira. Other rental companies charge highway fees based on actual costs. The rental cost here was over 1300 lira higher than on other platforms during the same period, and the vehicle model was several levels lower in quality.

Reviewed: Aug 31, 2024

First of all, the store is not located within the airport, which makes returning the car very inconvenient. Secondly, we booked a Jeep but received an MG instead, which is a downgrade. The car was smaller and lacked power. Thirdly, despite purchasing the highest-tier insurance through the rental platform, the store still insisted we buy additional insurance. The deposit for the car was extremely high—1000 euros—and even after returning the car, the deposit was not refunded promptly. Additionally, it was very difficult to contact the assigned representative.

Reviewed: Aug 15, 2024

It was a complete nightmare. Called the store clerk upon arriving at the airport, but couldn't understand them due to a heavy accent and poor attitude. After contacting customer service, I finally got to the store. The clerk demanded 200 euros for highway fees, threatening a 15 euro charge per camera if not paid. Had to pay 100 euros after further customer service intervention. Not sure if the clerk or all Turkish people are scammers. On one day, the car broke down and we were stranded on the highway. The rental company said we could only contact them via WhatsApp, but I couldn't receive the verification code. Kept asking customer service for help until we finally got a new car after a whole day's hassle, which completely disrupted our travel plans.

Reviewed: Jul 21, 2024

Very good

Reviewed: May 30, 2024

Overall, I am quite satisfied.

Reviewed: May 22, 2024

The service was professional from start to finish, without any upselling of insurance or other services.

Reviewed: Aug 12, 2024

Central in istanbul was very good

Reviewed: Aug 4, 2022

The service was okay, but the car provided was not as advertised.

Reviewed: May 21, 2022

The service was very attentive, and the procedures were handled quickly.

Reviewed: Oct 28, 2015

The company is excellent, very satisfied.

Reviewed: Aug 29, 2015

The car was in good condition, with over 8000 kilometers on it when we picked it up. We had just enough space for three large suitcases with three people. If we had four people, there wouldn't have been room for the luggage.

Reviewed: Apr 13, 2024

Since it's a small company without a storefront, there was no queue. I received one-on-one dedicated service. The only minor issue was a discussion over currency conversion fees when paying, but everything else was satisfactory.

Reviewed: Jun 14, 2019

Car pick-up was easy and straightforward. A company representative met us at the arrivals hall and took us directly to the parking lot opposite. After verifying and inspecting the car, we received the keys. No unnecessary questions or explanations about operating the vehicle. They just informed us that the car had no gas and could only drive for about 10 kilometers. We also had to pay the parking fee ourselves when leaving the lot. I asked the parking attendant where the nearest gas station was, but he didn't speak English. Without further ado, I drove out of the airport, avoiding highways and overpasses, sticking to surface roads to find a gas station. I stopped on the side of the road and flagged down a taxi to ask the driver. He didn't know either. Just when I was about to despair, a passenger in the taxi told me to follow him. People in Islamic countries are actually very friendly, haha.

Reviewed: Feb 11, 2017

Picked up the car myself, returned it to the airport myself, no service at all, had to take the subway back to my accommodation!

Reviewed: Jul 15, 2016

There was no office at all. On the pickup day, I searched half a day at the airport and found no one. Eventually, I found someone who quickly handed over the car at the underground parking lot. Returning the car was equally troublesome, as I had to wait in the parking lot for someone to come as agreed. Completely unacceptable.

Reviewed: Feb 28, 2016

The company did not confirm my order, causing eight of us to wait at the airport for over eight hours. We left the airport at 6 AM and only got the car around 2 PM. It directly disrupted our itinerary; we missed our hotel reservation and lost 150 euros.

Reviewed: Aug 15, 2015

The car I got was not the model shown in my booking. I had to drive back to pick up point to request to change to another car after picking up the car as alert "Low Tyre Pressure" was lit on car's control panel. Later, the car they replaced was in very dusty and dirt condition. In addition, alert "ad blue low level" was lit and I have to refill the ad blue by myself on my way after driving the replaced car for a few hours. Fortunately, the rest of all was working fine.

Reviewed: Mar 20, 2024

The staff are fishy, they asked two credit cards , then I refused, after they use one credit card. The staff very suspicious,not friendly,i will not deal with them and i don’t recommend them at all.

Reviewed: Jan 2, 2024

No car available upon arrival, they said it was due to an accident.

Reviewed: Feb 10, 2019

excellent company

Reviewed: Dec 23, 2023

excellent car and service but for ruturn the deposit take along time one month , and road charge taking alot of money , without giving information how much cost when you ruturn the car

Reviewed: Aug 6, 2021

I picked up the car at 2:00 PM, and there was no line.

Reviewed: Sep 30, 2019

The team were helpful and cooperating through the pick up and drop off with clear information. Special thanks to Firat who helped me with the incident I had at the drop off.

Reviewed: Jul 30, 2023

Car was very good.

Reviewed: Jul 3, 2023

The service was terrible. I requested a sedan but was given a hatchback. It was late that day, and when they delivered the car to the terminal, only a hatchback was available. Their attitude was awful, basically like they didn't care. The worst part was all the unnecessary deposits they asked for, along with various miscellaneous charges. The car they gave was in poor condition, very noisy, and sounded like a tractor when reaching 90 km/h.

Reviewed: Sep 27, 2021

The car was not clean...

Reviewed: Apr 6, 2020

I had to make several calls to find the person when picking up the car.

Reviewed: Jun 29, 2019

Delayed for three hours to get the car, wasted half a day. Had communication issues with the car rental company.

Reviewed: Oct 17, 2018

Extremely unreliable car rental company!!! Please be cautious! They charged a 500 lira deposit on my credit card when I picked up the car. I returned the car on January 21st, and the staff said they would refund the deposit within 2-3 working days. Today is February 12th, and I still haven't received the deposit. The staff on WhatsApp is now completely ignoring me. I've never encountered such a company!! Also, the car had no fuel when I picked it up.

Reviewed: Feb 12, 2020

They didn't mention any car damage when returning the car, but claimed there was damage the next day and charged me for it. Is this appropriate? Full of lies, do they think Chinese people won't bother with a few hundred bucks?

Reviewed: Jun 28, 2019

Service attitude was good, but the car was given with an empty tank. They promised to refund the extra fuel I added in cash, but when I returned the car, they didn't mention it. I was in a rush to catch my flight and forgot to bring it up. There was no return point at the airport. I parked in the lot and agreed to pay the parking fee. They charged me 40 liras, but someone at the airport later said it should be 12 liras.

Reviewed: Oct 17, 2018

They said there would be a customer service representative at the exit to greet us, but there wasn't. We had to call and they arrived late. The representative said we needed to pay a deposit using a card, but they did not accept cards with the UnionPay logo (my card is an international card with both UnionPay and Visa logos). After contacting the website's customer service, they said someone would come to try again. Despite two reminders from the website's customer service, no one showed up after an hour. Finally, the website's customer service advised me to rent from another store. The same card worked in Antalya in ten minutes. I feel this is ridiculous, and my money has not been refunded yet. It feels like a scam.

Reviewed: Oct 17, 2018

Waited for an hour in the arrival hall, they asked for my credit card before I even got settled. I booked an automatic, but they gave me a manual and insisted I booked a manual. I've rented cars in the US over 20 times and this is the first time I've been charged a 50 lira cleaning fee for a dirty car. They held a 500 lira deposit, not a pre-authorization. Honestly, I didn't even plan to get it back. Remember, do not use this company, don’t skimp, and always buy full insurance. If big brands don’t differ much, don’t hesitate.

Reviewed: Oct 5, 2018

Extremely dissatisfied. The staff didn't speak English, the service was inefficient, and the outdated POS system couldn't process our credit cards, so we couldn't pick up the car.

Reviewed: Apr 16, 2023

Waited for over three hours. I rented a Mercedes automatic MPV but was given a Ford manual instead.

Reviewed: Jan 5, 2019

The rental company's address was fake. Upon arriving at the airport in the morning, we called and were told to wait at the airport. After a long wait and multiple follow-up calls, they stopped answering altogether. We had no choice but to take a taxi to the address listed on the rental contract. The address turned out to be fake, with no such street number. Finally, after the taxi driver made a call, we managed to pick up the car from a car wash. The taxi fare cost us 300 lira. This company is completely unprofessional.

Reviewed: Oct 21, 2018

The service was excellent! The rental company could deliver the car nearby or to the hotel, and the procedures were very simple. I have rented cars multiple times in various countries, and this company is the most convenient.

Reviewed: Dec 13, 2018

The rental company's service was poor, they took my GPS and wouldn't return it

Reviewed: Sep 13, 2017

Incorrect car model

Reviewed: Aug 22, 2017

This company has no desk at the airport. The provided phone number was unclear with an extra area code, making me make over ten international calls, costing me 170 RMB. The so-called seven-seater was not as expected. The seventh seat could only be used by removing the luggage compartment cover, which was very small and only held four pieces of luggage, so we had to rent another car. The second car was manual, which wasn’t clearly communicated, causing us a lot of trouble. The person who delivered the car didn’t speak any English, so we had to communicate through numerous phone calls with the company. Main points: 1. The car wasn’t as described, resulting in extra costs for the customer. 2. The poor communication service wasted our time and money. This was the worst experience among all my rentals from Zuzuche, making me doubt their service and influencing my future choices.

Reviewed: Sep 13, 2015