10 Car Rental Brands at Montreal International Airport (YUL)

Excellent!

Reviewed: Feb 3, 2025

The wait time was extremely long, almost 1.5 hours. Initially, there was only one staff member, and as the queue grew longer, they slowly added two more service personnel.

Reviewed: Oct 27, 2024

Good, relatively efficient.

Reviewed: Sep 14, 2024

Waited over two hours to pick up the car; the service was inefficient.

Reviewed: Aug 14, 2024

the car could have been washed - surprisingly it was not.

Reviewed: Jul 18, 2024

Nickel

Reviewed: Nov 26, 2024

The scheduled pickup was at 1:00 PM, but I didn’t get the car until 3:35 PM. The store said the car wasn't available and I had to wait, which ended up being more than 2 hours, significantly delaying my plans.

Reviewed: Oct 24, 2024

The provided phone number was not answered, and there was no professional customer service.

Reviewed: Jun 20, 2024

Nous avons attendu 2h45 pour récupérer notre réservation à l'aéroport car le véhicule n'était pas prêt.

Reviewed: Mar 12, 2024

Excelente, solo un poco sucio de la carroceria

Reviewed: Mar 10, 2024

You can check in online while queuing. The staff at the store was very nice and simply confirmed with me whether I had purchased insurance before proceeding with the final payment for the rental without any upselling.

Reviewed: Oct 9, 2024

The service was excellent, I requested a smaller SUV and was told to pick whichever I liked.

Reviewed: Aug 12, 2024

Satisfied

Reviewed: Apr 16, 2024

There was no Toyota CHR at the pickup location, so I got a large SUV, a Ford Explorer. It was two levels higher than expected! Great surprise!

Reviewed: Jan 9, 2024

No sales push, great service, and the car provided was in excellent condition.

Reviewed: Nov 10, 2024

Attente un peu longue pour la prise du véhicule. Attribution dans l'ordre d'arrivée. Mais nous avons bénéficié d'un surclassement et nous avons pu avoir le véhicule bien plus tôt que l'heure prévue.

Reviewed: Nov 4, 2024

Overall service was excellent.

Reviewed: Jan 19, 2024

Nous avons attendu longtemps pour récupérer la voiture compte tenu de l'affluence. J'avais dû retourner à l'agence pour changer la voiture car surclassée, elle ne correspondait pas aux besoins. Consommation trop élevée Mais l'équipe très réactive et à l'écoute

Reviewed: Nov 7, 2023

The vehicle's condition was not very good. There was a tire pressure warning once, and then the Car Play feature stopped working and couldn't connect to the phone. The remote car key also ran out of battery.

Reviewed: Oct 23, 2023

Got an upgrade on my car because I'm a Gold Plus member which is good. The service was easy and great. But they've charged one extra day of me and I needed to call they to undo that, so this made the experience not to be 100%

Reviewed: Feb 23, 2023

Excellent

Reviewed: Oct 3, 2024

Very satisfied

Reviewed: Jun 5, 2024

If there is any damage on the car, remember to take photos, definitely remember.

Reviewed: Apr 27, 2024

The Dollar rental service was quite disappointing. They downgraded my vehicle at first and then asked for additional fees, which I refused. They didn't mention additional insurance during the process, but it was included on the receipt they printed. It's been a long time since I rented a car abroad, so I thought it wouldn't be added if it wasn't mentioned. I signed the document based on that assumption.

Reviewed: Feb 24, 2024

The car broken After one day Slide door not close ,I and my babies freezing with -5 C temperature ,i got exchange as well as the new car i got problem with slide door . It is very tired when you have baby with baby chair and one slide door not open Chrysler grand caravan

Reviewed: Jan 19, 2024

Très bon loueur, tout a été rapide et agréable. Merci

Reviewed: Nov 7, 2023

La voiture était mieux que nos attentes avec de nombreuses options (allumage des lumières automatiques, régulateur de vitesse adapté, ouverture du coffre électrique….) Rapidité pour récupérer et restitution du véhicule top

Reviewed: Jul 26, 2023

Really easy to check-in/out and we had a great experience driving but we were so desappointed to see the extra fee they made us pay at the end.

Reviewed: Nov 10, 2019

The car was excellent, big, extremely clean (it was just been washed). The people at the counter and the drop off were friendly and very efficient.

Reviewed: Sep 10, 2019

Like: They were very friendly when picking up the vehicle, however they never once indicated the rules for drop off.
Dislike: At drop off that is when all the rules where expressed.. once must have this up front and written from the beginning

Reviewed: Jul 10, 2018

On the outgoing recording it started to wait at DOOR 9 Montreal airport. I did...I saw the van loading up people at door 7. If it wasn't because I raced out to the van, he would of gone off with out me. The gentleman at the counter was kind, but didn't greet me. He didn't even look me in the eye. He spoke a little too fast as in he had been repeating the same thing all day, but for me it was the first time I'd heard it. The whole process was quick and painless however. The car was outside and apart from giving me a faint direction on where the car was, I had to guess. I was told to press on the emergency button on the key to "hear" where the car was. The car was clearly cleaned in a rush. I understand Montreal had snow on the ground, but it looked like it had just been cleaned over with a dirty rag on the outside. The carpets were still a bit wet from somebody getting in and out of the car. The car was amazing. I am even interested in looking into it further. Great car, great mileage. The drop off was easy, except there was nobody outside directing where the cars and I had to take a guess what to do. Then I waited for over 10 minutes for somebody to come out and he didn't even noticed I was standing there in the 5C weather. Then I took the Navette back to the airport with a lovely gentleman.

Reviewed: Mar 12, 2020

Mazda 3 instead of Chevrolet Cruze. Good car

Reviewed: Mar 5, 2020

La voiture était mieux que ce que j’imaginais !!!

Reviewed: Nov 2, 2019

The process of renting the car was a bit slow. There were two people handling it, and with four people in line ahead, it took about half an hour.

Reviewed: Oct 22, 2019

Very efficient service, the car was in good conditions.

Reviewed: Oct 21, 2019

Overall satisfied, no excessive upselling, and a free shuttle bus to the airport.

Reviewed: Oct 18, 2019

Attentive and meticulous service

Reviewed: Sep 4, 2017