17 Car Rental Brands at Calgary Airport (YYC)

Great customer service on collection and drop off.

Reviewed: Nov 10, 2024

The staff member who gave me the vehicle was relatively unbothered about customer service and just went through the motions. Often mumbling through terms and conditions and in particular any additional damage waivers, despite me taking out a full policy through QEEQ so the thrifty policy was not needed.

Reviewed: Oct 28, 2024

Long queue, not organised.

Reviewed: Aug 19, 2024

Satisfied

Reviewed: Jul 5, 2024

Specifically paid extra for Toyota RAV 4, but received FORD ESCAPE. Which were cheaper to book. Receptionist treated my like an idiot - "it's basically the same car". Take it or leave it. Windshield was chipped even though I was assured car had no damage and I had to explain myself during the drop-off.

Reviewed: May 26, 2024

今回、Alamoでレンタルした車は、清潔感があり、外観や内装の状態が非常に良好でした。カウンターの場所も空港内で分かりやすく案内されており、手続きもスムーズで待ち時間が短く快適なスタートを切ることができました。返却手続きも非常に迅速で、スタッフが車両の状態を確認し、短時間で完了しました。特に、スタッフの対応が親切で質問にも丁寧に応じてくれた点が印象的でした。

Reviewed: Oct 6, 2024

Booked through QEEQ platform, applied for a translation in advance, and bought full insurance. At the counter, they only charged a 1-dollar deposit. Reserved a Toyota Corolla, but it wasn't available at pickup. The staff casually pointed to a nearby Hyundai Venue, which was new, and there was no extra charge, so we took it. Full tank on pickup and return. Noticed a scratch on the right door at pickup, took photos according to the guidelines. Return was smooth with clear signage. Rented for 3 days to visit Banff; couldn't make it to Jasper due to the wildfire.

Reviewed: Jul 27, 2024

Efficient

Reviewed: Jul 17, 2024

Overall satisfactory, but it seems the insurance bought domestically is not recognized abroad. In case of an accident, you have to contact the domestic platform to resolve it.

Reviewed: Jun 16, 2024

The pickup process was easy, very satisfied.

Reviewed: May 13, 2024

Great service and clear communication from Zaharia (guy from India or Pakistan) - very charming and smooth service

Reviewed: Sep 28, 2024

Good

Reviewed: Jul 7, 2024

1. There was no inspection when picking up the car. There were two paint damages and large scratches on the display screen. I have sent photos to the customer service. 2. I had to pay over 400 CAD additionally at pickup. The receipt shows it as a charge rather than a deposit, and I am unsure what I was charged for. The staff's English was not clear, so I couldn't understand them. 3. I haven't received a refund for this charge yet, so I can't make a final judgment. 4. The actual car delivered was a Kia Cerato SUV, which isn't listed on the platform.

Reviewed: Jul 3, 2024

Overall quite satisfied, the car is very new

Reviewed: Jul 3, 2024

Overall satisfied, but the efficiency here is relatively low; waited in line for almost an hour. The staff kept recommending roadside assistance.

Reviewed: Jun 18, 2024

Hidden charges (out of province fee of $50 per day / rental car insurance fee of $10 per day) plus others more than doubled the initial hire fee. Terrible & deceitful tactics designed to gauge the customer without any other option really of changing to another provider. NEVER USE AGAIN!

Reviewed: Sep 26, 2024

The car was not ready for pick up and there was an existing stone chip on the wind shield which is scary coz it might break on me specially on the way to a high altitude location at lake louise. However, the counter staff upon drop off was very nice and quick... It was not ACE though its Discount Cars...

Reviewed: Sep 2, 2019

This location is off site in Calgary, we waited about 50 mins to be picked up , ( Tip, call when you get off your flight for pick up!) Driver was friendly and apologized for the delay, busy and weather! Clean car , Brand New Kia Soul 1500km , over all great experience! AAA +++

Reviewed: Aug 29, 2019

They tried to give me a smaller vehicle than booked but once noted they brought the proper vehicle.

Reviewed: Aug 18, 2019

We expected a Santa Fe; we got a Dodge Durango instead, but no big deal. What was TERRIBLE upon returning the car was that they said we had incurred damages/scratches to the front bumper and they were going to charge us. I did all the driving and we never hit anything. I drove almost all highway miles and parked safely/responsibly. When they first inspected the car they had it parked closely behind another vehicle so they never even inspected the front bumper. Is this a scam? Do they just tell everyone they scratched the front bumper, get money from them, never fix it, park it close to another car during inspection for the next customer? We will dispute any charges. I will stick to a national reputable car rental company from now on; this was so ridiculous and dishonest of them. We did not incur ANY damage to their car; we are very responsible and took great car of the car. They initially got us to choose them with a low rental price, then tried to make up the difference. Not a good nor respectable way to run a business. Hurts them in long run. Expect better.

Reviewed: Aug 18, 2019

ごく普通の対応です。スムーズにお借りすることができました。

Reviewed: Sep 9, 2024

Very nice! I initially thought I couldn't rent the car without a translated document. QEEQ's customer service told me how to get a quick translation, and then the rental company helped me print it out, so I was able to rent the car.

Reviewed: Jul 29, 2024

There was no Chinese service at both the pickup and drop-off locations. I booked the car for 3:30 PM, but I had to wait at the airport for over four hours until almost 8 PM to get the car. I bought the insurance recommended by the staff, who said that I didn't need to return the car with a full tank. This already made me unhappy. Additionally, they gave me a brand-new car with a very strong new car smell. Especially after being parked and exposed to the sun for a while, the smell inside the car was so strong that I felt nauseous. During our self-driving trip, I didn't dare to close the windows. This rental experience made my family very unhappy during the trip.

Reviewed: Jul 23, 2024

There are insurance and towing upsells, but you can decline them.

Reviewed: Jul 23, 2024

Everything was fine and efficient. Only problem is the amount of information you are bombarded with at the hire desk. We made the mistake of paying for fuel in advance instead of filling up ourselves on return of the vehicle. We were told there was a large difference in fuel prices between Alberta and BC, but this was not so.

Reviewed: Jul 14, 2024

Très efficace.

Reviewed: Sep 6, 2024

픽업 카운터 직원은 그다지 친절하지 않았고 전문성도 좀 떨어져 보험 관련 질문에 속시원한 답변을 들을 수 없었습니다. 차에 네비가 장착되어 있냐고 물었더니 그렇다고 했지만 실제론 없었습니다. 하지만 계약한 Hyundai Elantra 대신 받은 Infinity 차는 트렁크가 좀 작은 점을 제외하고는 매우 좋은 차였습니다. 승차감도 좋고 여러가지 안전장치도 있고. 전반적으로 만족합니다.

Reviewed: Jun 16, 2023

Car was crashed and making noises underneath.

Reviewed: Nov 11, 2022

El coche era el modelo exacto de la reserva. Genial porque tenía un maletero enorme que es lo que necesitaba.

Reviewed: Aug 8, 2022

quick and good service. We were expecting a focus sized car which we chose due to the focus having a large boot space. Unfortunately we ended up with a civic with a very inadequate boot space.

Reviewed: Sep 20, 2019

They didn't have the car I ordered. Offered an alternative smaller car which didn't suit our needs. At first they told me to wait for 20 minutes for the car to arrive but after 2 minutes they give me an upgraded car that they had on premise.

Reviewed: Aug 19, 2024

문제없었음

Reviewed: Aug 3, 2024

The service was good, there are many counters at the airport so picking up the car was quite fast. However, the car I got was not cleaned after the previous renter returned it.

Reviewed: Jul 31, 2024

Very good

Reviewed: Jul 29, 2024

Overall good and smooth. However, the queue for Avis pick-up was very long. Be prepared for a wait. It took almost an hour during the day. Compared to other rental companies nearby, there was hardly any queue. Probably due to the good prices and high demand.

Reviewed: Jul 28, 2024

The car was similar to the Chevrolet Tahoe that we booked. We were given a Jeep Wagoner instead. It was a very big and spacious vehicle for our road trip. The customer service was excellent and smooth on both pick up and drop off. The only issue was the charge for a tank of fuel was a lot more expensive than if we purchased our own fuel.

Reviewed: Aug 13, 2024

A very satisfying car rental experience

Reviewed: Mar 2, 2024

The car exceeded expectations and the lady who served us at the car collection point was very helpful and pleasant.

Reviewed: Jul 18, 2022

All Good, since the begining

Reviewed: Jul 10, 2019

National was great no issues.

Reviewed: Jul 9, 2019

実際借りれたのはシボレーのSUVでしたが大きさも問題なく、借り出し返却できました。

Reviewed: Jan 8, 2023

They close at 8pm. I was late by 5 minutes due to my luggage being lost and had to book a room for the night

Reviewed: Oct 13, 2022

The car had invalid printed insurance. When I called Routes, they emailed me an invalid digital copy. I had to scrap my plans that day, took photos of the invalid insurance.

Reviewed: Apr 13, 2022

Easy to coordinate with. Always organized and easy to get a hold of shuttle. Staff was super friendly as usual

Reviewed: Nov 10, 2021

This was a fantastic experience! I was even able to get a free upgrade to a Wrangler, which I understand is rare, but was totally appreciated! Although I may have paid more in gas, the luxury of the vehicle was worth it!

Reviewed: Oct 28, 2021

Excellent service

Reviewed: Apr 23, 2021

Counter staff was extremely helpful. Surprised location was off site. Did not see that when booking

Reviewed: Nov 13, 2020

The car was old & damaged, very disappointing. I was required to call my insurance agency to confirm I had coverage. I have never in all my years of car rentals had to do this. I was very annoyed by this. I needed to extend my drop off time as we were flying and I had a flight change after the booking was made. I was charged an extra day for this 2 hour difference. This is disgusting customer service.

Reviewed: Sep 6, 2019

Smooth process, best price

Reviewed: Sep 4, 2019

Tout était bien!! Le service en français aurait été apprécié

Reviewed: Aug 27, 2019

Always friendly service

Reviewed: Jan 3, 2020

Pick-up was quite smooth, and the staff was friendly. They gave me a new Nissan Pathfinder, said I was the first to drive it, with just over 30 kilometers on it. Returning the car was also very convenient, a quick check and done, even though the car was quite dirty, it was no problem.

Reviewed: Oct 9, 2017

After picking up the luggage at Calgary Airport, just walk out of the hall, cross the road, and go up to the second floor to find the rental office. Very convenient!

Reviewed: Aug 17, 2017

Very good

Reviewed: Apr 15, 2017

The car pickup process was very convenient

Reviewed: Apr 15, 2017

Fast! Great cars! Convenient!

Reviewed: Oct 25, 2019

Wait time for pick up from airport was far too long, company wouldn’t answer phone so shuttle bus never came, waited for over 1hr before eventually sending a bus not big enough to fit everyone who was waiting

Reviewed: Sep 22, 2019

We were told that our US auto insurance did not cover the rental and were required to buy the Discount auto policy. The windshield developed a crack which I reported to their staff. We were told that the policy did not cover windshields and tires and that there would be an additional $500 fee.

Reviewed: Jul 17, 2019

We had a terrible experience with ur company. It took over an hour at the counter for the employees to complete the paperwork. We were charged extra for insurance, which we didn’t need as I verified insurance I had covered me in Canada. When we went to return the car they accused me of putting a hole in the back bumper. It took over 45 minutes to convince them I did not do it. They spent a lot of time checking on the computer to see if that car had damage... they could not find it. It was noted on my inspection report, however it was vague and the employees said that was for another area of the bumper... little did they know we had taken a picture of the damage when we picked up the car... it was dated and time stamped... that shut them up. I will never rent from your company again. I have the employees names if you want to document any of this information.

Reviewed: Jun 11, 2019

I chose this store because it was cheap, but had to wait a long time for the shuttle. The driving distance was over ten kilometers, and the return address was incorrect. I rented a Jeep Grand Cherokee but never received that model. Instead, previous renters either got a minivan or, like us, a Toyota seven-seater, which was front-wheel drive. After three hours of negotiation, the store clearly said they didn't have any Jeep models. Observing the car returns and the parking lot confirmed there were no Jeeps. The manager lacked integrity. We just wanted a four-wheel-drive off-road vehicle, but they claimed no vehicles were available and asked us to come back tomorrow. However, several foreign customers after us received a Dodge.

Reviewed: Oct 4, 2018

Staff was great on timing and curtious.

Reviewed: Jul 31, 2019

Thank you guys for making sure that a car is not going to be one of my concerns on my trip with great customer service and great vehicle!

Reviewed: Jul 11, 2019

The staff were very friendly, there were a lot of people in line to pick up the car, but the process was quick.

Reviewed: Aug 22, 2018

Like: Great courtesy, good timing

Reviewed: Aug 17, 2018

Waited for hours at the airport for the pickup service. They took us to a different rental company without explanation and charged us twice. Refund is still pending. This severely affected our time and budget in a foreign country.

Reviewed: Jan 3, 2018