24 Car Rental Brands at Toronto Airport (YYZ)

The car was newer than expected, and it seemed the exterior and interior of the car had just been cleaned before the pickup, which was very good and not something to be taken for granted these days. Pickup was a bit long but probably the previous customer had some special issues which might not be the problem of the staff concerned. Some outstanding issue with the charges adjustment which are currently handled under the help of QEEQ Support Staff.

Reviewed: Apr 23, 2024

i will work with Alamo again 100%

Reviewed: Apr 21, 2024

O carro era novinho, estava super limpo, foi uma experiência excelente.

Reviewed: Sep 12, 2022

Wanted a durango instead of the highlander. It had space but i didn't like it's performance in inclimate weather.

Reviewed: Sep 28, 2021

Car was new and in a very good conditions.

Reviewed: Aug 11, 2020

Routes did not give us the car we rented, they downgraded us saying the insurance we got doesn't cover the car that we ordered which was a lie. Additionaly, they did not allow for a G2 driver's license holder to drive which is also a scam. We should have been notified in advance about this limitation.

Reviewed: Apr 22, 2024

GOOD

Reviewed: Jan 21, 2024

Waiting long time for shuttle pick up and the driver wasn’t helpful at all with my luggage

Reviewed: Apr 26, 2023

My experience at Routes is always stellar. Terrific customer service, efficient and friendly. The mystery vehicle was awesome! I highly recommend Routes Rental.

Reviewed: Dec 29, 2022

Our flight was cancelled and then delayed. We booked the car to pick up at 8am, but need to delay the pick up to 6:40pm on the same day. We couldn't contact Routes to deferred the pickup time. It was stressful initially not knowing if they will keep our booking or still charge as no show. Otherwise, we are happy with the condition of the car.

Reviewed: Sep 28, 2022

everything was good

Reviewed: Apr 13, 2024

I was truly disappointed that at time of drop off Thrifty refused to provide a local ride to my work (less than 3 km), even though it is indicated they provide pickup and drop off rides to their customers at their website. The staff simply indicated that they are busy and cannot provide rides at time of drop off! I had to hire a taxi for $15.. Also, instead of a pre authorization for a deposit, Thrifty had already charged me $350 for a deposit which I have not yet received back post 4 day.

Reviewed: Jan 19, 2024

We did wait a long time to get our car as there were two customers ahead of us and their process was far lengthier than ours. There was only one customer service person working and this greatly slowed the process, but her handling of each group was excellent. Despite the 5-6 groups waiting for service she remained calm and gave her full attention to each of us. The car was great.

Reviewed: Dec 5, 2023

Added 2 additional drivers added at pick up with no issues.

Reviewed: Sep 17, 2023

The car was late and the desk was hard to find, sign hidden behind a column. The car was low on fuel compared with the documentation

Reviewed: Aug 29, 2023

Friendly and helpful staff

Reviewed: Mar 19, 2024

I rented an SUV but we could not fit all our luggage in the trunk. We had 2 medium suitcases and 2 duffle bags but we could only fit 1 suitcase and 1 duffle bag in the trunk. It felt uncomfortable to leave our other luggage in the back seat when we parked in stops along the way.

Reviewed: Nov 28, 2023

Quelques difficultés de compréhension avec personnels pas toujours bilingues.

Reviewed: Aug 25, 2023

The car rental was quite small in terms of space. Unfortunately I left a pair of eyeglasses in the car, and the rental company was nearly impossible to get a hold of. The rental itself was fine, but their customer service when something is lost was mediocre at best.

Reviewed: Nov 10, 2021

Very rude staff not understanding how it feels after you land from a 15 hours flight, insisting to charge a full day cause i had arrived an hour early than my pick up time !

Reviewed: Mar 23, 2020

They need a much better system for pickups. You call; they say someone is on their way. You wait. You call; they say someone is on their way. You wait. You call; they say someone is on their way. You wait. It is only a 5-minute drive.

Reviewed: Feb 28, 2024

The car itself was fine, but the overall experience was poor. Pick up did not go well having to wait 20+ minutes for the airport shuttle, then a further hour or so sorting out all the paperwork. This included being told I had to pay extra for 'their insurance' having already upgraded insurance on the original booking. When I booked the car it was good value for money but with this 'extra insurance' that they insisted I purchased it was comparable with other more reputable brands. To be honest, I was fearing the worst dropping the car back. There were several stressed customers there not happy about the insurance 'extras' and/or the time it was taking (reflecting my own experience). However, drop off was relatively straightforward although I was kept waiting about 20 minutes for the shuttle to return me to the airport. All in all, not a good experience and I will be careful to check reviews / use a more reputable company in the future.

Reviewed: Nov 25, 2023

Assurance Carte Gold pas prise en compte, obligation de souscrire assurance loueur

Reviewed: Aug 21, 2019

The customer service rep who helped me, Nicole, was INCREDIBLE. She deserves a raise. :)

Reviewed: Aug 8, 2019

Horrible service from Tabitha at the Mississauga airport location. We pre booked a seven seater SUV and when we got there at 8:00am she told us there were no cars and we have to wait (but didn't give us any estimated time). Two hours later a van came and we asked for that one, she said no as we PRE-ORDERED a Santa Fe. On the confirmation it says you will get the santa fe or something SIMILAR. Finally we asked to speak to the manager on duty and got the van, ZERO communication amongst the staff and Tabitha's customer service was the worst we have EVER experienced, she should not be a face of Discount customer service or any customer service for that matter. Following this 2.5 hour horrible waiting experience, we had to ask to be comped for our waiting time and asked her to wave the extra KM fee and she made a big deal over this. We paid $50 to have the van delivered in Toronto and the Jarvis location called us on our drive back to the city and said we need to have the van there by 4:00 pm although TABITHA wrote down delivery 8:00 pm, they then wanted us to take it back to the airport location or they would charge us an extra night for having it. Eventually, we got approval from the manager again and on the Tuesday dropped it off.

Reviewed: Aug 8, 2019

spent more time when picked up than expected little problem with the brakes

Reviewed: Feb 28, 2024

The service people at the pick up were rude and unfriendly since 2 women were picking up the car! To the men in front of us they were more than friendly including giving free upgrades! Vehicle had to be taken back after 6 days due to technical difficulties! Had to drive to two different cities to accomplish this! Frustrating!!

Reviewed: Nov 16, 2023

Car was very good. Spacious and easy to drive. The rental location itself in Toronto airport was hard to find. We spent almost 30 mins trying to find the right location. Drop off was relatively easy.

Reviewed: Nov 3, 2022

Car and price are competitive.

Reviewed: Sep 23, 2022

Service at Avis desk when picking up the car was very slow and a nuisance

Reviewed: Aug 23, 2022

They don't have early morning hours. I dropped the car off at 7 am (which isn't that early), but they don't apparently open until 9 am on Sunday. So I left the car parked in front of the door and put the keys in their drop box. I then needed to hire an Uber to take me to the airport. Which needless to say is very inconvenient. On Tuesday I get a call asking where the car is as it was supposed to be dropped off on Sunday. They also tried to charged my credit card even though they had the vehicle. Apparently, no one checked their drop box. Nor did they recognize their vehicle. Will not use this outfit again.

Reviewed: Jan 17, 2024

As usual City was flawless. Speedy service, great vehicle, very competitive pricing, can't really ask for more in a rental company. That's why I keep coming back!

Reviewed: Nov 30, 2023

Quick and efficient rental process online and in person. Wasn't able to change to an awd on the day but ended up not requiring it.

Reviewed: Nov 13, 2023

Counter staff was helpful as they always have been. Stellar! Car was great, new and spacious.

Reviewed: Sep 21, 2023

No comment good service.

Reviewed: Aug 17, 2023

Be very careful while boling thru this agency. They advertised on the QEEQ website that they have 3000 km mileage limit but then the fine print says only 200kms per day. It would have been good if they were clear upfront. Also these guys charge cad 1000 deposit which is very high compared to the others. Also they didn't give the car with full fuel so while returning have to do a juggling act to make sure you don't underfill gas

Reviewed: Dec 21, 2023

No tenía llanta de refacción. El chico que atendió muy paciente ya que mi inglés no es muy bueno .

Reviewed: Jul 13, 2022

The car was clean and staff were friendly and efficient. The biggest downside was the offsite location of the car pickup from the airport. I had to wait over 30 minutes for the shuttle to arrive after letting the rental agency know I was at the terminal. Overall it took almost 1.5hours from landing to car pickup. However that is probably reflected in the competitive pricing. I will use them again if I am travelling alone, but if travelling with a family and children then will opt for an airport pickup location.

Reviewed: Jul 12, 2022

The car was below expectation as was old and damaged no Ariel for radio, and wing mirror stuck on with tape

Reviewed: Sep 24, 2019

The car was dirty and not cleaned. It was a long wait and they were interested in selling the insurance. A pathetic argument was brought that my insurance is for Calgary only, so you had to buy the insurance from Zoom.

Reviewed: Sep 4, 2019

When I picked up the vehicle I was surprised they had given me the car I wanted. Other operators have me a like for like. The service was brilliant and the professionalism of the people there was very high. I would definitely hire from this company again 100/100

Reviewed: Aug 21, 2023

The SurPrice is wonderful in services. The pick-up person is friendly.

Reviewed: Oct 24, 2022

The car was great, but the counter initially said they just didn't have the car I booked for but opted for pick up trucks and smaller SUVs. I insisted that we needed the medium size SUV we booked for, which he eventually gave. The Santa Fe had great options though. Overall, a great vehicle.

Reviewed: Aug 2, 2023

I specifically looked for cars that could carry a lot of luggage in the trunk, and the interface makes it very difficult to accurately assess how much luggage space one will receive. It's an important piece of information for traveling families. We ended up having to trade in the first car we received for a larger one, but ideally you could spare you customers the hassle.

Reviewed: Jun 16, 2023

When I got there, the man at the counter told me they had upgraded me to a Mercedes. I was worried that my luggage wasn't going to fit but I managed to get it in...just! But there was no navigation system in the car which surprised me for a Mercedes and they forgot to tell me that the car was from the US and was in MPH. So I had to work out what speed I had to go. With no navigation I had to use my phone and at times it dropped out where I was, so that wasn't the best. Then the electronic key battery died and I had to find out, 1. how to take the battery out and then 2. where to get a battery. The staff when I returned the car were good and credited me for the purchase of the batteris. But that should have been checked before I left with the car as it happened right after I picked it up.

Reviewed: Sep 14, 2022

Car was disgusting not clean and damaged everywhere.

Reviewed: Sep 6, 2022

想定通りの車でしたよ

Reviewed: Aug 31, 2022

El auto que alquile le hacia falta mantenimiento, gasto mucha gasolina

Reviewed: Mar 22, 2023

QEEQ we’re brilliant and found me a fantastic deal Hertz gave perfect customer service even given me a choice of car

Reviewed: Sep 25, 2021

They tried to give me a smaller car than what I had booked. When I argued I got given a minivan which was bigger. The car was good but hadn’t been cleaned. It still had rubbish in it from the previous renter and had a horrible smell

Reviewed: Sep 20, 2021

Car over all was very clean but found old food like smarties and cornflakes under the seat from previous renters. Also I was unable to reach the Hertz local branch by calling their local line of the Toronto Airport. Kept connecting me to their general line and could not get a hold of anyone to let them know that I can't find their location.

Reviewed: Jul 7, 2020

Tout a été fluide pour récupérer la voiture

Reviewed: Aug 25, 2019

ser bilingues o un poco de mas cordialidad ya que hay mas formas para comunicarnos

Reviewed: Dec 15, 2022

The car wasn't in the best presentation upon pick up (was not cleaned) however, that being said it was a nice car, delivered to expectations for a normal rental and smooth drop off. Pick up was a bit confusing, but overall pleased with the hire.

Reviewed: Sep 5, 2022

The customer service was phenomenal. The representatives were extremely helpful and kind... and I needed a LOT of help that day after an international flight. I would highly recommend.

Reviewed: May 24, 2022

Great staff, great value and smooth process.

Reviewed: Sep 28, 2021

The Car was not sanitized properly. The car was also not so clean and I had to point out to get it cleaned. The car had rough interior. They Charged my visa even though I had Paid to Qeeq already. Still waiting for refund.

Reviewed: Aug 4, 2020

Good value

Reviewed: Oct 21, 2022

York car rentals was great! Quick service, best price in YYZ and what an amazing vehicle to tour Ontario in! A brand new Bronco! Booking was super easy and they were flexible on our drop off when we were caught in traffic. 10/10 would recommend and will use again for my travels in Ontario.

Reviewed: Aug 11, 2022

They tried hard to upsell the insurance. The car was missing A pillar covering which resulted in loud wind-breaking noise.

Reviewed: Sep 28, 2022

I encountered one problem 15 minutes after leaving the pick up place, the low tire pressure sign came up, the next day I have to stop at a gas station and spend $1.50 to inflate the rear passenger tire.

Reviewed: Mar 10, 2020

Car was provided with empty tank, and we had to pump one wheel 4 times during our renting period!!! No issues besides that.

Reviewed: Aug 25, 2020

the customer care guy Mr Joe has misguided us. he don't have knowledge and due to that we have wasted time and money. you want to know real incidence then call me 5126448040

Reviewed: Jul 21, 2019

The green motion representative was good and polite. I had very good experience at the counter and the pickup and drop has been smooth always.

Reviewed: Mar 17, 2020

My first time using the company. I liked the experience so far.

Reviewed: Nov 7, 2019

Overall its good

Reviewed: Nov 1, 2019

Reviewed: Nov 1, 2019

Counter staff excellent but car was dirty

Reviewed: Sep 2, 2019

Managed by zoom rent a car. Great experience keep it up

Reviewed: Oct 4, 2019

Great experience good staff less time consumed

Reviewed: Sep 24, 2019

ガソリンが満タンで借りれるはずが、100キロ近く走行していた車だとわかった。 残り走行距離が650キロだったのだが、ガソリンを満タンにすると、760キロとモニターに出ていて、非常に残念だった。返却時に伝えたが、全くとりあってもらえなかった。新しい車だったが、前使用者のゴミも置いてあり、清楚しているのか疑問だった。もう二度と借りたくない。

Reviewed: Aug 16, 2019

Not happy with service. They treated us like children, scolding us for doing exactly what they told us to do, and lots of teeth sucking and head shaking. Advertised price was nowhere near what we paid due to mandatory add-ons. Waste of money, a big national company would had been cheaper, easier and more professional.

Reviewed: Aug 9, 2019

Even though I ordered on line everything, when I went to pick up the car the lady on the counter took advantage of my jet lag and made me purchase extra insurance which I found out I didn’t need.

Reviewed: Jul 30, 2019

The counter staff were helpful and glad they understood I was in a tearing hurry as I was rushing to the airport while returning the car. Car was in perfect condition and a drivers delight. Thanks

Reviewed: Sep 10, 2019

Booked car not available. When asked staff simply said not available. Does not have any regrets towards not supplying requested car.

Reviewed: Sep 9, 2019

Rental location had a different name.

Reviewed: Aug 6, 2019

great selection, but car that was promised not available. they provided an amazing upgrade but was not cleaned and was very smelly

Reviewed: Jun 12, 2019

Electronic voucher not accepted, accepts hard copy voucher only. Challenge if I don't have access to printer. Staff was helpful and evoucher sent to her email to be print out @ pick up location.

Reviewed: Jun 4, 2019

Like: The car was new, in great condition and everything was working perfectly. Drop off was extremely quick and efficient and I really appreciated that. I would gladly rent again!
Dislike: The location was a little hard to find and when I tried to phone to receive directions, nobody answered. However, I ended up asking airport staff how to get in and they told me.

Reviewed: Jul 4, 2018

Like: Very helpful, stayed late so I could return the car after hours.

Reviewed: Aug 26, 2018