9 Car Rental Brands at Rotorua Airport (ROT)

The trunk of the Mitsubishi is much larger than the CX-5, making the journey more comfortable for passengers. The pickup service was not satisfactory; there was no explanation during the pickup, they just told us where the car was parked and were in a hurry to leave without any enthusiasm from the staff.

Reviewed: Jun 23, 2024

No staff present, picked up the car directly upon arrival.

Reviewed: Jan 7, 2020

Overall good. Issues: No one was at the pick-up location when we arrived. Called and had to wait half an hour. GPS didn't have Chinese voice, had to replace it the next day.

Reviewed: Apr 15, 2017

Pick up the car at the airport, very convenient.

Reviewed: Oct 16, 2015

The car I had was a different and bigger model than I expected. It was very comfortable and roomy.

Reviewed: Jan 6, 2024

Excellent service, they even gave us a free upgrade.

Reviewed: Jan 5, 2024

There was only one staff member, but the service attitude was great and the guidance provided was very helpful.

Reviewed: Oct 25, 2018

The contract details with Avis were not as clear as with Hertz, and the on-site charges were higher than the online rates. In New Zealand, we used Hertz on the South Island and Avis on the North Island, and Hertz was definitely better.

Reviewed: Jan 10, 2018

They discriminate against Chinese tourists, serving foreigners first and have hidden charges.

Reviewed: Oct 8, 2016

Staff was really helpful. Everything was smooth except the address of drop off location mentioned on the card was changed to other location which took 15 mins more for us at the time of drop off but overall a great experience

Reviewed: Jan 29, 2020

車状態も良かったと思う

Reviewed: Nov 9, 2019

清潔で、燃費も良く快適なドライブを楽しめました。

Reviewed: Oct 26, 2019

Only one staff member but responsible for customers of two companies (AVIS and BUDGET).

Reviewed: Apr 12, 2018

Picking up and returning the car was very convenient, the staff were very friendly, and there was no pressure to buy insurance.

Reviewed: Jan 23, 2018

Excellent customer service on pick up at Rotorua and return at Auckland Airport.

Reviewed: Nov 30, 2019

Car didn’t used very little petrol, so that was great. Our car didn’t have a lot of power though, so it was a bit hard to get up the mountain. Very good renting experience, would recommend thrifty.

Reviewed: Apr 28, 2019