28 Car Rental Brands at Queenstown Airport (ZQN)

Good experience throughout

Reviewed: Apr 23, 2024

Fast and efficient. no problems

Reviewed: Dec 5, 2023

The car was as expected - clean and in good condition. The wait time for the shuttle varied and depending on how busy the counter staff are, it would affect the time taken to pick up and drop off the car.

Reviewed: Feb 7, 2023

The vehicle was a Toyota yards hybrid. They claim it was a 2013 but it seemed even older than that. Headlight lenses were "fogged over" from age so they weren't very bright at night. The car had numerous scratches & dents.

Reviewed: Jan 12, 2023

Great car and very convenient airport shuttle.

Reviewed: Jan 10, 2023

Shuttle Bus from airport to Rental Premises quick and easy. Fast turnaround to get car sorted. Car was great ... drove well... reasonable fuel economy ... no issues at all

Reviewed: Apr 4, 2024

Staffs are nice.

Reviewed: Mar 22, 2024

The car was a hybrid, but it was 10 years old so the battery only kicked in for a few minutes at a time, so was probably not worth it’s extra weight in the car

Reviewed: Dec 24, 2023

Yes, it was a good car and powerful. I like how i drive it on the road. It took me about 30 minutes to get my car because of the long que but that's ok.

Reviewed: Oct 10, 2022

The car was old one but was in very good condition. I had a chat with one of the guys while they were dropping to the airport and he informed they are replacing all old cars with new ones in coming few months. No complaints.

Reviewed: Feb 24, 2020

Great price and easy access to the vehicle. Bond is a bit steep if you don’t purchase insurance but overall very happy with the experience

Reviewed: Mar 12, 2024

Staff were friendly and efficient.

Reviewed: Mar 3, 2024

The car was old and not well kept. When requested to change the car we were told bluntly that this was the only one they had. We could see one more better looking vehicle but we were denied saying that it was already booked inspite of noone there to pick up the vehicle. Very disappointed by the staff and the way we were treated.

Reviewed: Dec 4, 2023

One issue I didn't understand was the insurance. I believe I paid QEEQ as the agent sufficient funds to ensure full coverage and no excess. On pick up I was asked for a $3000 bond and told any damage etc would be taken from that bond. I would then approach QEEQ for a claim on insurance paid with you. Turns out there were no issues, but I still don't get it?

Reviewed: Mar 13, 2023

Nice staff, very helpful

Reviewed: Oct 11, 2022

Definitely better than I expected. It was clean and friendly

Reviewed: Mar 10, 2024

When our flight was delayed the office was closed with only an answering machine. Next day they did not do anything to help (due to their poor English skills it was hard to communicate and negotiate with them).

Reviewed: Jan 15, 2024

Car was perfect for our holiday.

Reviewed: Aug 20, 2023

Small but very efficient company

Reviewed: Dec 9, 2022

The car we rented was a Nissan Tiida, the vehicle had done over 170,000kms and whilst it was clean and tidy, it was very old and should be retired at this stage! The biggest issue was the car seat for our 6 month old baby. When we arrived the car seat wasn't fitted, this process took about 40minutes to sort out The first car seat installed moved about 15cm either side and was not secure. We had to say this wasn't good enough as they thought it was fine. Three car seat's later (all in extremely poor condition) we had to settle for something that was somewhat secure.. All of the car seats looked like they were about 20-30 years old and are not up to today's strict standards. These seats offered little to no protection for our baby should an accident occur, the seat belts were so old they folded over, there was no protective cushioning. I was so relieved to return the car seat/car upon leaving. We would never rent through Ezu again based on how old the rental was and the extremely poor condition of their non-compliant infant car seats. I felt unsafe the whole time with our baby in the car which was awful. Skimping on the safety of babies - shame on Ezu!

Reviewed: Oct 20, 2022

Got a free upgrade, the car was excellent

Reviewed: Oct 12, 2022

They gave me an upgrade. I was nervous over the diesel charge per mile which they said they would wave. They seem to have done so. So all good

Reviewed: Jan 15, 2024

Car was great, but a bit difficult to go through the check-in process.

Reviewed: Dec 6, 2022

It was very fast check in but to drop off, it was Christmas Day and only 1 person worked. We had to wait more than 20min outside to return the car

Reviewed: Dec 31, 2019

This rental company is a nightmare. Took them more than an hour to pick us up. Dropping off was even worse. Service staff was incompetent and completely overwhelmed.

Reviewed: Nov 30, 2019

Nil

Reviewed: Nov 26, 2019

スタッフはとても親切でした。 車もとても綺麗でした。

Reviewed: Jan 13, 2024

The entire process was very smooth with only a hiccup on pick up. There was some trouble contacting the office to arrange for pick up, but once that was solved, the entire experience was excellent. Advice future customers contact the office a day before they fly in to avoid the problems I encountered.

Reviewed: Dec 27, 2023

great staff

Reviewed: Mar 14, 2020

Very friendly customer service. 100% recommend again

Reviewed: Feb 25, 2020

Eli was very professional, friendly and helpful! I highly recommend their services.

Reviewed: Feb 23, 2020

I love that I received the car I booked and it wasn't a "similar vehicle". Big ups for that!

Reviewed: Jan 11, 2024

The car was smaller than the one I booked - which was disappointing

Reviewed: Jan 10, 2024

Had to upgrade as the booked car wasn't available. But there were no issues and we were happy with the upgrade.

Reviewed: Mar 21, 2023

Booked a large 4x4 SUV but got a small 2wd instead. Couldn't give us a good reason why we couldn't get the vehicle we booked. Their vacuum cleaner didn't work. And had no staff. Very shambolic. A bad experience.

Reviewed: Jul 21, 2020

Great experience

Reviewed: Jul 2, 2019

When picking up the car at Queenstown Airport a closer to 9pm, we waited for 20+ minutes before being served. The counter lady is a trainee and told us that we have to find the car ourselves as she does not know which bay# the car resides. Also she could not answer some of the questions on card authorisation and insurance which leaves us quite unhappy. We finally found the car we noted that the petrol was not entirely full and it is not upon drop-off that we got told that we have to take a photo to validate such. Without any further info from the trainee, we simply infer that we need to return the car at the same petrol level to when we pick it up. So we filled up the petrol to full tank before we drive out from our final destination to Christchurch airport which took one hour and return the car as it is. During the rental we also notified Europcar that the electric uplift back door malfunction at times. Later we received an invoice from Europcar and got charged additional 86NZD on petrol which left us extremely unsatisfactory about the entire rental experience.

Reviewed: May 6, 2019

Car was really clean and awesome.

Reviewed: Jan 4, 2024

great service

Reviewed: Aug 15, 2023

Car had less than 10k km on the clock and ran perfectly. A rotten constant-variable auto gearbox but that's the norm on hire cars.

Reviewed: Feb 23, 2023

Pick up counter closing at 4.00 pm too early .our flight was delayed so had to ask counter staff to stay open for a bit longer.Saff was very unhappy about it and rushed though the pick up.

Reviewed: Jan 8, 2023

Good car, fuel efficient and comfortable.

Reviewed: Nov 30, 2022

Well known brand and quick turnaround during pick up and drop off. Car is also being received in clean condition.

Reviewed: Jan 2, 2024

I was worried about checking car for damage at pick up, as it was raining and hard to check . I did take photos. Luckily we had a short trip this time and I took care of th e car. I was given a hybrid car and it was very good.

Reviewed: Nov 10, 2023

The car is in excellent condition and drive smoothly

Reviewed: Feb 24, 2020

Terrible experience for dropping off the car. Staff was not present at drop off location at business hours. And the person that received the keys at the car park did not make a proper inspection and did not provide paperwork to ensure smooth hand-over. Now they claim that the windshield is cracked despite of the fact that we have comprehensive proof of the condition in which the car was handed over. This process has been long and tedious and the Budget staff did not take anything in their own hands, referring us immediately to their insurance company where we had to start explaining the situation from the beginning. They keep insisting that we are responsible. We have full insurance bought through easy rent cars but it is not fair that we are made responsible for something we did not do.

Reviewed: Jan 9, 2020

丁寧に説明してくれました。貸出しも返却もとてもスムーズでした。 車両もキレイで快適でした。 やっぱり少し高くても空港内で完結する方が楽ですね！

Reviewed: Aug 21, 2019

The initial car was a 2017 model and we found issues after 2 days of driving. We reported to the company and showed them the video clip as proof, the company replaced us with a new car of the same model That made our trip more pleasant. Thank you!

Reviewed: Dec 27, 2023

It was a good ride, you need 4WD in NZ in winter

Reviewed: Jun 24, 2020

I booked a Mitsubishi ASX, but was given a Mitsubishi Outlander, it was a little bigger but comfortable the same. Pick up instructions was to call up for a free transfer to Ace Rentals about 1-2 km away from Queenstown airport terminal, the transfer was smooth. At pickup, the guy was clear to explain and checked all documents, but cautioned me about my liability excess is $5500, that got me worried even I bought AXA coverage through QEEQ. At returning the car, the lady was not helpful, I had a dent on the vehicle front passenger bumper cause by a big landscaping rock while reversing for parking, she seemed panicky and quickly made a report for me and charged me excess of $5755.08 on my card. She was not helpful to explain how is the process, more worried about the next customer picking up vehicle, when I ask for credit card slip, she said she do not have one for me, luckily I took a photo of Ace Rentals copy which I signed. Later then I realised on the accident report it said they charge me excess $4783, but then I paid on credit card $5575.08, still not sure why, hopefully could be resolved later when they obtain an assessment of cost of repair to bumper, after Christmas they say. When I ask for if they have a telephone contact which I could call from Singapore, she said another guy will call me. I kept calm , since I had to catch a flight, and trust QEEQ and AXA insurance would help clear things up.

Reviewed: Dec 17, 2023

The car exceeded expectations. I had a late flight arrival so I was able to organize with a worker to have the keys left with the Hertz rental station and this worked out perfectly.

Reviewed: Nov 28, 2023

I was a little concerned as I hadn’t heard of Ace before and I saw some negative reviews but I was very pleasant surprised. The car was great and clean. The pick up/drop off process was easy and without issue. Amazing value for money. I would use Ace again.

Reviewed: Nov 19, 2023

Everything was perfect

Reviewed: Jan 4, 2023

The car was exactly as expected and the team were great in their customer service and shuttling us to/from the airport in a timely manner.

Reviewed: May 25, 2022

Great value and friendly service. Only problem was it didn't have full tank. Got stuck buying fuel at the ski resort at $30 for 5 litres next day. Cars should be provided with full tank.

Reviewed: Feb 17, 2023

Airport desk was a little understaffed on pickup. Upgrade to SUV verry much appreciated! Booster seats were not so clean and material a bit frayed etc.

Reviewed: Jan 23, 2023

SNAP were great. We phoned them from the airport and they were there within minutes to pick us up and take us to collect our vehicle. Staff were very friendly and the service was fast.

Reviewed: Jan 23, 2023

Staff was great. The car was great which is the whole point. But pick up waiting took long. That could have been quick

Reviewed: Jan 20, 2020

The car had a issue after 30mins of pick up and I brought back to ask swap to other vehicle. at the time the didn’t have available so I went back next morning. The guy who I talk to on pick up day was good service. But next day I talk about whole story to two staff they treat us like we have no knowledge to drive a car. It looked no problem when I brought back but it definitely had problem to start the car. I explain to them but we disappeared the way they talk to us.( maybe because we are Asian female )

Reviewed: Oct 12, 2019

Counter staff were very friendly and helpful.

Reviewed: Jan 21, 2023

Unfortunately we had terrible experience with Jucy. It was the only car rental company available , as everything else was fully booked . The car we were given was in horrible condition , very hard to drive. They charged us over $600 for 3 days and most of our last day we spent on one spot unable to start the car. The service provided when your car breakdown was the worse we ever experienced . We we holding on line for 30 min. Then we were told to stay by our car that someone is going to call back.. an hour later still no one called .. so we kept trying to call all different people , even an Jucy shuttle driver , after 2 hours we finally got on hold someone and AAA repair service was organized. .. no one showed up for an hour. Luckily the car "magically" started again otherwise we would be still stuck there now. We drove it straight to the office because we we worried to stop , that it wouldnt start again. The worse thing is that they washed it and put it back for rent. I really feel sorry for who ever gets the same car.

Reviewed: Nov 25, 2022

It was a very spacious car and we enjoyed our trip as there was a good spacious car

Reviewed: Jan 8, 2023

Pleased with the good cost of car

Reviewed: Mar 23, 2020

Excellent customer service! however, the car given is a suzuki and is smaller than a Hyundai Accent.

Reviewed: May 27, 2019

I was expecting to get Hyundai accent, but they gave me a compact Suzuki. But overall great experience.

Reviewed: May 16, 2019

Service and staff were very helpful, the car had lots of issues and concerns!

Reviewed: May 21, 2019

Hi team, We have booked the car for 2 days, before we confirmed the booking it was mentioned that we are guaranteed a Toyota Rav4. It was never mentioned OR A SIMILAR VEHICLE, however we were not given the car model guaranteed to us. Please find attached screenshots for booking. Regards, Margie Garcia and Karam Paul

Reviewed: Aug 6, 2021

Easy it was.

Reviewed: Nov 19, 2020

Ease of pick up and drop off was fantastic. Car was in great condition and all for the best price!

Reviewed: Feb 7, 2019

Like: How simple it was!
Dislike: Nothing in particular. May be an explanation for how simple the drop off process is.

Reviewed: Dec 25, 2017

Car was neat and clean. It did meet the expecations.

Reviewed: Apr 12, 2021

Although we had pre paid the collision damage waiver, Hertz advised this was not the case and charged for this again. They also denied that we had paid a deposit despite showing them the Qeeq receipt. When asked to see his screen I pointed out his own system showed a $200 deposit. The Hertz rep advised the Qeeq agreement was noting to do with them. Total agreed to paid via Qeeq $1,034.19 total charged by Hertz $1,219.94 on top of the $244.13 deposit paid. Accordingly total charged $1,464.07 against the agreed $1,034.19 an extra cost of $429.88!

Reviewed: Jul 26, 2020

Car was in good condition and ran excellently. Easy to pickup and drop off. Staff member was friedly. Gave correct instructions to return it after hours.

Reviewed: Feb 13, 2020

Unauthorized claims received from Hertz. Have already written to the easyrent cars and Hertz

Reviewed: Dec 31, 2019

Yes, everything perfectly.

Reviewed: Dec 5, 2020

Great Car, Great Staff , Great experience , cannot say anything wrong or any flaw with the experience, will highly recommend them again,

Reviewed: Jun 19, 2019

It was such a nice car to travel, good services for both pickup and dropoff. The car made us feel comfortable along our road trip. Thank you.

Reviewed: Oct 11, 2020

Counter staff for pick up was very good and helpful.

Reviewed: Mar 15, 2020

Great car and service from the thrifty team. Was very happy

Reviewed: Feb 19, 2020

The car’s alignment was bad and we realised it on the 2nd day itself. I called to see if we could change the car. And they told me to call again the next day and the next day. For 3 days straight I called but had to explain the situation to 3 different people and there was no record of me putting the initial request. We went there on the 4th day only to realize we could have easily exchange it if we’ve brought the car in immediately and request for a technical check. This was not mentioned to me from the 1st-3rd call.

Reviewed: Feb 9, 2020

the car i hired was supposed to be a toyota Rav 4 however i always seem to get "the OR Similar vehicle'' in my case a Mitsubish,i when i order in advance i expect to get the vehicle i request. Only Gripe on an otherwise enjoyable experience

Reviewed: Nov 24, 2019

They were great all round.

Reviewed: Aug 11, 2020

Very easy to use and friendly service. Always easy to contact if there was an issue. Great price too.

Reviewed: Aug 11, 2020

Efficient car rental service.

Reviewed: Jul 29, 2020

今回クイーンズタウンで借りクライストチャーチでドロップオフ。「〇〇レンタカー」など社名の入った車でピックアップしていただけるとわかり易いがスタッフとの合流に時間がかかりすぎた。

Reviewed: Mar 10, 2020

The staff member at KOOCAR was very nice, but did not know the terms of the rental agreement e.g. insurance for extra drivers etc. This was unhelpful as we wanted to add extra drivers, but ended up not doing this as we couldn't get clarity from him on whether they would be covered by the insurance.

Reviewed: Jan 19, 2019

Ok

Reviewed: Feb 29, 2020

Everything about the car was fine and collection was super easy, staff were very lovely but there were no staff anywhere in the office when I returned the car which lead to me missing my flight. I was calling the office to try get help finding the drop off location and then had to just wait for someone to return to leave the car and get the shuttle to the airport.

Reviewed: Feb 12, 2020

Asked for a large SUV which we received however, the car didn't have a working radio with Bluetooth (it had an aftermarket radio). Told them we had to switch vehicles as we weren't going to use a car with no working radio in 2019. The staff were accommodating and advised we could swap for a car that had radio the following day, although it wasn't a 4WD. Annoying to have to go through this process but the staff was friendly.

Reviewed: Nov 25, 2019

The pick up process was unorganised and rushed. The interior of the car was clean, however the car had a significant amount of dents already. There was no snow chains available. Charged $12 for shuttle from airport- this should be complimentary.

Reviewed: Aug 27, 2019

Solid car, with quality AA service offering. Ran well and was clean and tidy. Van service pickup was easy, but because 3 renters in van, we then repeated a lot of information 1 by 1 at desk. Could fill this in online or on way to yard. Put a bigger sign on Rd to find for dropoff

Reviewed: Aug 20, 2019

The car had a odour but done the job

Reviewed: Feb 10, 2020

Really old car , over 200k km , many parts are missing, passenger not work well .

Reviewed: Jul 21, 2019

Fast and friendly. Very smooth process would use again.

Reviewed: Sep 6, 2019