28 Car Rental Brands at Queenstown Airport (ZQN)

Great car in good condition. No issues at all.

Reviewed: Nov 20, 2024

Everything above excellent

Reviewed: Nov 8, 2024

Definitely better than I expected. It was clean and friendly

Reviewed: Mar 10, 2024

I thought the car was great value for money. Friendly staff and relatively painless process

Reviewed: Nov 14, 2024

All good. They encouraged us to take photos of the vehicle which we did, and it is ESSENTIAL to have them when you return to prove minor dents were already on car.

Reviewed: Oct 31, 2024

I didn't have to wait long for the hire car. The process was very quick, less than 10 mins and all staff were extremely helpful.

Reviewed: Oct 14, 2024

great value

Reviewed: May 26, 2024

When our flight was delayed the office was closed with only an answering machine. Next day they did not do anything to help (due to their poor English skills it was hard to communicate and negotiate with them).

Reviewed: Jan 15, 2024

無償アップグレードを提案してもらったが、サイズが大きすぎてお断りした。車の交換も快く対応してもらえた。

Reviewed: Nov 12, 2024

good

Reviewed: Oct 26, 2024

Very disappointed that Tesla not available! The excuse Hertz gave is arbitrarily wrong. Should take Tesla off the orders if they have sold them all. Highly recommend the polestar, if a Tesla is not available. Prefer a Tesla

Reviewed: Oct 25, 2024

I booked a Toyota Prado, but the first car I received was a Ford Everest without the equipped snow chains. I initially wanted to add this service, but the counter staff said it was included, which means the car should have had them. When I realized they were not there, I called, but no one answered within half an hour, and it still wasn't 9 PM, their closing time. The next day, coming down from the snowy mountain, I noticed a strange brake noise, a fault on the dashboard, and the steering wheel pulling to one side. After contacting the store, they asked me to return for an inspection and replaced it with a Mitsubishi Pajero on the spot. Since the store was in the opposite direction of my accommodation, it took an extra hour and a half round trip, plus I waited half an hour for the inspection and car swap at the store. I hope you can compensate for the inconvenience to my trip, the potential safety risks, and the wasted two hours.

Reviewed: Jul 28, 2024

Overall okay

Reviewed: Jun 24, 2024

SUV available immediately Staff very friendly and helpful

Reviewed: Nov 10, 2024

Good

Reviewed: Jun 30, 2024

Satisfied

Reviewed: May 22, 2024

The pick-up and drop-off process is very convenient, all within the airport. The car provided was a new one with only 16,000 kilometers on it, and the condition was excellent.

Reviewed: May 16, 2024

They gave me an upgrade. I was nervous over the diesel charge per mile which they said they would wave. They seem to have done so. So all good

Reviewed: Jan 15, 2024

I recently rented a car with Arentals and received an upgrade to a Toyota Rav4, which was a nice surprise. The car was smooth and enjoyable to drive, and I didn’t experience any mechanical issues. There were a few noticeable scratches on the exterior, and the windshield wipers seemed like they needed a bit of maintenance, but otherwise, the car was in good shape. Unfortunately, my experience with the incident handling process was less positive. I reported a minor incident that I estimated should cost around $200 to resolve, yet Arentals blocked $2500 on my credit card. This felt excessive. Additionally, the claims process seems quite lengthy—they informed me it could take 2-3 weeks to complete, and they would only send me an invoice at the end. I think a faster, more transparent claims process would really enhance the customer experience. Overall, I enjoyed the car but was disappointed by the high hold and extended claim process

Reviewed: Nov 1, 2024

Very satisfied

Reviewed: Jun 25, 2024

Extremely satisfied. After renting cars abroad many times, this is the most attentive rental company I've encountered.

Reviewed: May 20, 2024

Excellent

Reviewed: Apr 7, 2024

Very good

Reviewed: Mar 3, 2024

Nice car

Reviewed: Sep 30, 2024

I booked a Mitsubishi ASX, but was given a Mitsubishi Outlander, it was a little bigger but comfortable the same. Pick up instructions was to call up for a free transfer to Ace Rentals about 1-2 km away from Queenstown airport terminal, the transfer was smooth. At pickup, the guy was clear to explain and checked all documents, but cautioned me about my liability excess is $5500, that got me worried even I bought AXA coverage through QEEQ. At returning the car, the lady was not helpful, I had a dent on the vehicle front passenger bumper cause by a big landscaping rock while reversing for parking, she seemed panicky and quickly made a report for me and charged me excess of $5755.08 on my card. She was not helpful to explain how is the process, more worried about the next customer picking up vehicle, when I ask for credit card slip, she said she do not have one for me, luckily I took a photo of Ace Rentals copy which I signed. Later then I realised on the accident report it said they charge me excess $4783, but then I paid on credit card $5575.08, still not sure why, hopefully could be resolved later when they obtain an assessment of cost of repair to bumper, after Christmas they say. When I ask for if they have a telephone contact which I could call from Singapore, she said another guy will call me. I kept calm , since I had to catch a flight, and trust QEEQ and AXA insurance would help clear things up.

Reviewed: Dec 17, 2023

The car exceeded expectations. I had a late flight arrival so I was able to organize with a worker to have the keys left with the Hertz rental station and this worked out perfectly.

Reviewed: Nov 28, 2023

I was a little concerned as I hadn’t heard of Ace before and I saw some negative reviews but I was very pleasant surprised. The car was great and clean. The pick up/drop off process was easy and without issue. Amazing value for money. I would use Ace again.

Reviewed: Nov 19, 2023

Everything was perfect

Reviewed: Jan 4, 2023

Car was perfect for our needs a clean. Counter staff and shuttle drivers were very friendly and helpful

Reviewed: Aug 10, 2024

The whole experience was easy & the staff very pleasant

Reviewed: Jul 22, 2024

Shuttle Bus from airport to Rental Premises quick and easy. Fast turnaround to get car sorted. Car was great ... drove well... reasonable fuel economy ... no issues at all

Reviewed: Apr 4, 2024

Staffs are nice.

Reviewed: Mar 22, 2024

Satisfied

Reviewed: Feb 21, 2024

Not good, excessive fines, monopolistic behavior.

Reviewed: Jul 31, 2024

Very satisfied, the whole process was smooth.

Reviewed: Jul 18, 2024

The process was quite convenient. You just need to drop the key in the small house at the exit when returning the car. The road assistance is just a card with a contact number, costing 10 NZD/day, which I found useless and a waste of money. Because traveling to Milford Sound requires you to rent snow chains, you have no choice but to rent them for 12 NZD/day. If the store doesn't explicitly say you need to rent them, don't bother.

Reviewed: Jun 8, 2024

Terrible rental company, misleading consumers and charging hidden fees. They said $65, but I found a $76 charge on my bank statement. Customer service just said the actual amount is what counts. Why not charge a million? The car wasn't even the model I booked, very small and cheap.

Reviewed: May 19, 2024

Overall good, simple and efficient

Reviewed: May 18, 2024

Excellent customer service.

Reviewed: Jul 30, 2024

Good experience throughout

Reviewed: Apr 23, 2024

The staff were very patient and provided excellent service. Very satisfied. This is my third time renting a car.

Reviewed: Apr 9, 2024

Overall, it felt great. The service was excellent, and the car was easy to drive.

Reviewed: Apr 1, 2024

Satisfied

Reviewed: Mar 4, 2024

Excellent car rental service

Reviewed: Jul 29, 2024

Excellent! Great care! This was the best car we rented among the four in New Zealand's North and South Islands! The 2.0 engine performs much better than at home! Great handling and very maneuverable! Super easy to drive! The staff were wonderful! First-class service!

Reviewed: Jul 19, 2024

The new store's service is enthusiastic, they even helped me get a pillow. Free additional driver, affordable price, full insurance with high cost-performance, no worries!

Reviewed: Jul 8, 2024

Very satisfied

Reviewed: Jun 23, 2024

Very satisfied

Reviewed: Jul 26, 2024

Very satisfied!

Reviewed: Apr 19, 2024

Great service from an international chain

Reviewed: Feb 23, 2024

Very satisfied, both pickup and drop-off were quite convenient.

Reviewed: Feb 7, 2024

Excellent!

Reviewed: Jan 27, 2024

Excellent service

Reviewed: Jul 25, 2024

When I called the rental company for a shuttle, I only got automated responses. Overall service was average.

Reviewed: Jun 16, 2024

SNAP were great. We phoned them from the airport and they were there within minutes to pick us up and take us to collect our vehicle. Staff were very friendly and the service was fast.

Reviewed: Jan 23, 2023

The insurance for the rental car seems almost mandatory. We might not have been very clear about this initially. When we got there, we said we didn't need insurance, but the rental company insisted that without it, we needed a credit card guarantee, and cash wasn't acceptable. This wasn't communicated to us beforehand during the rental process. I think your platform should explain this better. Since we didn't have a credit card, we were forced to buy the most expensive insurance (we could only buy the most expensive one? This feels like a forced sale), which was really frustrating.

Reviewed: May 18, 2022

Staff was great. The car was great which is the whole point. But pick up waiting took long. That could have been quick

Reviewed: Jan 20, 2020

Very satisfied

Reviewed: Jul 23, 2024

Extremely satisfied

Reviewed: Jul 20, 2024

Great service.

Reviewed: Jun 16, 2024

We purchased full insurance at the store, so the return process was quick and smooth.

Reviewed: Mar 1, 2024

Satisfied

Reviewed: Feb 16, 2024

Very satisfied, they provided a brand new car.

Reviewed: Jul 21, 2024

Very satisfied

Reviewed: Feb 25, 2024

They deducted fees arbitrarily without sending an electronic invoice in advance. This happened one week to a month after the car was returned. The rental company did not inform about all the deductions beforehand, and it took nearly two months for them to refund this unexplained amount.

Reviewed: Sep 11, 2018

Good car condition and great service

Reviewed: Jul 19, 2024

Great! Super cost-effective!

Reviewed: Jun 22, 2024

Excellent reception, courtesy, and after-sales service.

Reviewed: Jun 18, 2024

I made two car rental reservations with mode during my visit to New Zealand. One was at Queenstown from 4/19 to 4/27 and the other was at Auckland from 4/27 to 4/30. I am not sure what’s mode’s standard SOP to check return car. When we picked up the car on 4/19 at Queenstown, we were told that as long as we return the car at 8:30am, they will send shuttle to take us to the airport immediately. We arrived at 8:20 but could only wait till customer service rep to open the door at 8:30 sharp. He took more than 20 photos of the car, then drive the car to the parking lot (when I thought he was doing a test drive.) Then he returned to the front door where we waited, said he would ask his colleague to take us to the airport. We waited a few more minutes, just to find him chatting with the guy at back door…. We almost missed the deadline to check in luggage if our flight to Auckland was not delayed. I must say the experience was extremely awful! On the other hand, when we returned the car at Auckland, the Service Rep didn’t take any single photo of the car!

Reviewed: May 2, 2024

Great price and easy access to the vehicle. Bond is a bit steep if you don’t purchase insurance but overall very happy with the experience

Reviewed: Mar 12, 2024

Satisfied

Reviewed: Jul 14, 2024

Great

Reviewed: Mar 3, 2024

The car was smaller than the one I booked - which was disappointing

Reviewed: Jan 10, 2024

Had to upgrade as the booked car wasn't available. But there were no issues and we were happy with the upgrade.

Reviewed: Mar 21, 2023

Booked a large 4x4 SUV but got a small 2wd instead. Couldn't give us a good reason why we couldn't get the vehicle we booked. Their vacuum cleaner didn't work. And had no staff. Very shambolic. A bad experience.

Reviewed: Jul 21, 2020

Very thoughtful.

Reviewed: Jun 21, 2024

The car's trunk was scratched by the garage door, and I was charged 2000 NZD for repairs. Although I expected car repairs to be expensive in New Zealand, local friends informed me that this quote is twice as much as a 4S shop, which is quite unreasonable.

Reviewed: Feb 20, 2024

I love that I received the car I booked and it wasn't a "similar vehicle". Big ups for that!

Reviewed: Jan 11, 2024

The South American guy who picked us up was very enthusiastic. He arrived shortly after we called him once we got our luggage.

Reviewed: Nov 20, 2023

Tianyicars Rental provides second-hand cars imported from Japan, which have already been driven for over 100,000 kilometers. The car's condition is poor, and the seats are heavily stained. Yet, they require renters to ensure the car is clean upon return and warn that a cleaning fee might be charged. The platform indicates that Zhima Credit can be used as a guarantee, but the car dealer still forces customers to provide a photo of their credit card. If the rental time is in the evening, they charge a late service fee of 50 NZD.

Reviewed: Aug 18, 2022

Excellent service

Reviewed: May 29, 2024

Satisfied

Reviewed: Apr 18, 2024

The initial car was a 2017 model and we found issues after 2 days of driving. We reported to the company and showed them the video clip as proof, the company replaced us with a new car of the same model That made our trip more pleasant. Thank you!

Reviewed: Dec 27, 2023

It was a good ride, you need 4WD in NZ in winter

Reviewed: Jun 24, 2020

The car and tires were very new.

Reviewed: Dec 4, 2013

No Chinese service at pickup, making communication difficult, especially when dealing with accidents. There is Chinese service at dropoff, making it simpler.

Reviewed: May 23, 2024

When returning the car, there was no one in the parking lot to check it. A staff member said someone would check it later, and then I had to rush to catch my flight. My credit card was later charged 35 NZD for a fuel difference. I had refueled the car before returning it and only drove a few kilometers. The rental company charges you without negotiation.

Reviewed: Apr 24, 2024

Not bad, even better

Reviewed: Feb 24, 2024

Extremely satisfied

Reviewed: Apr 6, 2024

Quite convenient

Reviewed: Apr 13, 2024

Overall pretty good, the deposit was refunded quickly.

Reviewed: Apr 18, 2024

Counter staff were very friendly and helpful.

Reviewed: Jan 21, 2023

Unfortunately we had terrible experience with Jucy. It was the only car rental company available , as everything else was fully booked . The car we were given was in horrible condition , very hard to drive. They charged us over $600 for 3 days and most of our last day we spent on one spot unable to start the car. The service provided when your car breakdown was the worse we ever experienced . We we holding on line for 30 min. Then we were told to stay by our car that someone is going to call back.. an hour later still no one called .. so we kept trying to call all different people , even an Jucy shuttle driver , after 2 hours we finally got on hold someone and AAA repair service was organized. .. no one showed up for an hour. Luckily the car "magically" started again otherwise we would be still stuck there now. We drove it straight to the office because we we worried to stop , that it wouldnt start again. The worse thing is that they washed it and put it back for rent. I really feel sorry for who ever gets the same car.

Reviewed: Nov 25, 2022

Pushing insurance is almost a routine, but this company offers the lowest price.

Reviewed: Jun 2, 2017

This is a very good rental company with excellent service staff. The pick-up and drop-off process is very efficient, convenient, and quick. It is a reliable car rental company that I highly recommend to everyone. Big thumbs up.

Reviewed: Feb 25, 2024

Quick processing, great car condition

Reviewed: Mar 2, 2024

Yes, everything perfectly.

Reviewed: Dec 5, 2020

Great Car, Great Staff , Great experience , cannot say anything wrong or any flaw with the experience, will highly recommend them again,

Reviewed: Jun 19, 2019

Very good, smooth communication

Reviewed: Feb 19, 2024

The service was great. After arriving at the airport, I called, and coincidentally ran into the rental company's car dropping off a customer. After returning the car, they also took me to the Remarkables shops.

Reviewed: Oct 12, 2019

Fast and efficient

Reviewed: Sep 30, 2019

Fast and friendly. Very smooth process would use again.

Reviewed: Sep 6, 2019

Good

Reviewed: Nov 6, 2018

Very good

Reviewed: Feb 19, 2024

When we returned the car, there happened to be a staff member patrolling the parking lot. They took the keys and said everything was okay, so we left. Important note: there was no joint inspection of the car! Two days later, we received an email notification of car damage and a hefty bill!

Reviewed: Feb 9, 2024

I booked because it included zero deductible collision and theft insurance, but at the car rental location, they insisted there was no such coverage. Even with the voucher from Zuzuche, the staff couldn't read Chinese and stubbornly insisted there wasn't zero deductible coverage. At the time, Zuzuche couldn't provide immediate help to solve the issue, so I felt scammed (either rent a car without insurance or pay extra for it).

Reviewed: Apr 24, 2023

Car was neat and clean. It did meet the expecations.

Reviewed: Apr 12, 2021

Although we had pre paid the collision damage waiver, Hertz advised this was not the case and charged for this again. They also denied that we had paid a deposit despite showing them the Qeeq receipt. When asked to see his screen I pointed out his own system showed a $200 deposit. The Hertz rep advised the Qeeq agreement was noting to do with them. Total agreed to paid via Qeeq $1,034.19 total charged by Hertz $1,219.94 on top of the $244.13 deposit paid. Accordingly total charged $1,464.07 against the agreed $1,034.19 an extra cost of $429.88!

Reviewed: Jul 26, 2020

I booked a Mitsubishi Outlander, but they gave me a Toyota Yaris Cross and claimed it was the same class. It's an insult to my intelligence.

Reviewed: Oct 22, 2023

Very professional

Reviewed: Mar 28, 2020

Pleased with the good cost of car

Reviewed: Mar 23, 2020

Excellent customer service! however, the car given is a suzuki and is smaller than a Hyundai Accent.

Reviewed: May 27, 2019

It was a very spacious car and we enjoyed our trip as there was a good spacious car

Reviewed: Jan 8, 2023

Great value and friendly service. Only problem was it didn't have full tank. Got stuck buying fuel at the ski resort at $30 for 5 litres next day. Cars should be provided with full tank.

Reviewed: Feb 17, 2023

Very good, both pickup and drop-off were smooth

Reviewed: Dec 29, 2021

This is a local, small car rental company. Due to the pandemic, some branches have closed, making it difficult for me to return the car at a different location (I wanted to return it early because of the lockdown, but I couldn't because I couldn't book a ferry between the islands and had to stay near the port for an extra week. I noticed that other larger rental chains allowed flexible returns at the port). If you need flexible return options, you should pay attention to this. But this is probably only an issue during the pandemic. Although the company is small, their service is quite personalized; you can contact their staff anytime. I drove the car for almost a month, and they were very understanding of my changing plans whenever I checked in with them, which felt quite warm. The extension fee was charged at the original daily rate, which was very transparent. The car was not a 2017-18 model Corolla; I believe it was a 2012-13 model. It didn't have USB charging or music playback, but it was still fairly reliable despite being older.

Reviewed: Oct 13, 2021

The company hasn't responded to my refund request due to the pandemic restrictions from my workplace.

Reviewed: Feb 16, 2020

Not bad

Reviewed: Jul 24, 2018

Airport desk was a little understaffed on pickup. Upgrade to SUV verry much appreciated! Booster seats were not so clean and material a bit frayed etc.

Reviewed: Jan 23, 2023

They were great all round.

Reviewed: Aug 11, 2020

Very easy to use and friendly service. Always easy to contact if there was an issue. Great price too.

Reviewed: Aug 11, 2020

Efficient car rental service.

Reviewed: Jul 29, 2020

今回クイーンズタウンで借りクライストチャーチでドロップオフ。「〇〇レンタカー」など社名の入った車でピックアップしていただけるとわかり易いがスタッフとの合流に時間がかかりすぎた。

Reviewed: Mar 10, 2020

Decent service, response time was average

Reviewed: Feb 14, 2019

Ok

Reviewed: Feb 29, 2020

I've rented cars overseas for many years, and this was the worst experience, hands down! First, our flight landed at 7 PM, but no one answered the phone when we called the car rental company. We had to take a taxi, costing nearly 30 NZD. The car rental location was very hard to find, and the GPS directions were off. Fortunately, the taxi driver was helpful, and we eventually found it. We picked up the car keys ourselves from a box at the entrance.

Reviewed: Feb 13, 2020

Everything about the car was fine and collection was super easy, staff were very lovely but there were no staff anywhere in the office when I returned the car which lead to me missing my flight. I was calling the office to try get help finding the drop off location and then had to just wait for someone to return to leave the car and get the shuttle to the airport.

Reviewed: Feb 12, 2020

Asked for a large SUV which we received however, the car didn't have a working radio with Bluetooth (it had an aftermarket radio). Told them we had to switch vehicles as we weren't going to use a car with no working radio in 2019. The staff were accommodating and advised we could swap for a car that had radio the following day, although it wasn't a 4WD. Annoying to have to go through this process but the staff was friendly.

Reviewed: Nov 25, 2019

The pick up process was unorganised and rushed. The interior of the car was clean, however the car had a significant amount of dents already. There was no snow chains available. Charged $12 for shuttle from airport- this should be complimentary.

Reviewed: Aug 27, 2019

The car had a odour but done the job

Reviewed: Feb 10, 2020

Really old car , over 200k km , many parts are missing, passenger not work well .

Reviewed: Jul 21, 2019

The service attitude was great. They contacted us a few days before departure and informed us of the precautions.

Reviewed: Nov 20, 2019

Waited too long. We arrived at the scheduled time, but had to wait for a long time...

Reviewed: Jul 27, 2018

The owner is very nice. Since I wasn't very familiar with the road conditions, he specially accompanied me to practice at the airport roundabout. The service was very thorough.

Reviewed: Jul 23, 2019

Picking up and dropping off the car directly at the airport is very convenient.

Reviewed: May 25, 2019

The car had issues and the after-sales service was poor.

Reviewed: Mar 6, 2019

Satisfied~ Pickup from the airport!

Reviewed: Feb 28, 2018

We arrived earlier than our scheduled pickup time. After calling the rental agency from the airport, we waited for over 20 minutes before a staff member came to the airport with the car, and then helped us get used to driving on the left side before we departed.

Reviewed: Feb 3, 2018

No staff available during pickup, everything is self-service which can be confusing.

Reviewed: May 2, 2018

The Queenstown branch is small, but they have a wide range of vehicles. However, once you arrive at the store, they will strongly recommend insurance, which is quite expensive. It is much cheaper to buy it in your home country. Britz's cars are relatively old; mine had 190,000 kilometers on it. If possible, I recommend Maui, whose cars are two to three years old, while Britz's are over three years old. KEA's cars are only one year old.

Reviewed: Feb 20, 2016

The car was in good condition, and the Chinese customer service was excellent. They delivered the car to my place in Queenstown, which was very convenient. However, when I returned the car half an hour early and left it in the airport parking lot, we didn't meet in person. I had cleaned the car before returning it, but since I didn't have a vacuum cleaner, there were some sand and a few food crumbs (just a few pumpkin seeds) left inside. They charged me 100 NZD for this, which is really unacceptable!

Reviewed: Feb 24, 2017