17 Car Rental Brands in Chitose, Hokkaido, Japan

Renting the car was easy, but returning it was difficult.

Reviewed: Jul 29, 2024

The staff couldn’t speak or understand English but they could use google translate.

Reviewed: Dec 22, 2022

Everything is good, they insisted to check the petrol receipt at the return station.

Reviewed: Jul 14, 2024

I wanted to get ETC card and Hokkaido Pass, but the communication was not so smoothly gone through. However, overall, it was a pleasant business with them.

Reviewed: Mar 6, 2024

Easy pick up and check in process. The shuttle is super easy to use at New Chitose Airport to the car rental location!

Reviewed: Dec 24, 2023

The service attitude is acceptable.

Reviewed: Oct 16, 2019

There was no one at the airport counter on the day of rental. Thanks to the kind help of the Japanese staff from the neighboring brand, I was able to take the bus to the rental company.

Reviewed: Oct 9, 2019

It's okay.

Reviewed: May 12, 2024

The pick-up process was lengthy, but returning the car was very easy.

Reviewed: Oct 7, 2019

Place was clean, and the staff were polite

Reviewed: Apr 11, 2019

Very good.

Reviewed: Mar 2, 2019

Good service

Reviewed: Aug 13, 2018

couldve been quicker

Reviewed: Apr 20, 2024

counter staff were helpful and detail in their explanation. car return was smooth and quick

Reviewed: Sep 17, 2019

Good car, cheap for fuel, good price. Staff were very helpful (see above). GPS very frustrating to operate (almost no English).

Reviewed: May 10, 2019

Overall car rental wise was good. Pickup and dropoff was convenient and on time. Would recommend to use this company next time.

Reviewed: May 6, 2019

Excellent. They also speak Chinese.

Reviewed: Nov 1, 2018

Excellent experience !

Reviewed: Dec 27, 2023

The cars are not at airport and we had to take shuttle bus for 15 mins. Waiting time for shuttle meant that total 30 mins was spent getting to counter and keys

Reviewed: Dec 24, 2023

You only need a driver's license issued by a contracting country of the 1949 Geneva Convention and an IDP. The passport doesn't need to be issued by the same country.

Reviewed: Sep 8, 2017

Although there were some language barriers, we were able to understand each other. The staff was very friendly and even gave me a ride to the JR station after I returned the car.

Reviewed: Dec 29, 2019

The staff explained everything in detail and had a good attitude. The only issue was having to back up a few kilometers to the rental location, which was unexpected.

Reviewed: Aug 23, 2019

Good service and friendly attitude. They recommended a highway toll package suitable for our trip.

Reviewed: Oct 11, 2016

the free shuttle bus provided by the new chitose airport does take a while to travel to Samurai shop as its last stop in the car park, will be good if Samurai can be more explicit on describing when to get off the shuttle bus, as the driver doesn't really understand English

Reviewed: Jul 27, 2019

I have an early flight and had to return my car before 830am. I had wished there is a key box to safeguard the key. I placed the key in the car instead. Love the staff and their services. I would use them again!

Reviewed: Jul 26, 2019

They were good except they forgot to provide us with the free Japan highway ECT card for tolls

Reviewed: Jun 30, 2019

全てにおいてストレスなくスムーズでした。 また機会があるときは使います。

Reviewed: Apr 26, 2019

Very patient despite communication issues

Reviewed: Feb 27, 2018

We arrived in Sapporo very late, but the staff was very professional.

Reviewed: Feb 25, 2019

The service attitude was good, no need to queue, and the airport transfer was well arranged.

Reviewed: Oct 30, 2018

Despite their limited English, the service attitude was quite good.

Reviewed: Oct 25, 2018

The wait time was a bit long, but the service attitude was good.

Reviewed: Aug 23, 2018