13 Car Rental Brands in Osaka, Osaka-fu, Japan

the counter staff tried his best. I tried to understand from his point of view. The only problem i had was the battery failure to solve it promptly or give us adequate time to continue our journey . Thankfully , we have full insurance coverage against battery issue and rescue service.

Reviewed: Mar 5, 2024

Service staff is very helpful, and provides complete necessary information we need. Appreciated!!!

Reviewed: Dec 13, 2023

They were very efficient, even return me parking fee for the pick up car parking fee. They were friendly and easy to communicate.

Reviewed: Dec 6, 2023

บริการดีมากก ไม่ยุ่งยาก ตอบแชทเร็ว

Reviewed: Dec 5, 2023

Mr Wang was very helpful and he can speak Mandarin which was very convenient. I strongly recommend my friend to engage him again.

Reviewed: Nov 19, 2023

Location codes in the car navigation system did not work, and overall the navigation system was not useful because it did not find POIs.

Reviewed: Dec 7, 2023

Arriving at the airport to look for the counter was a little difficult. There was no Europcar sign but rather Times so we were going back and forth looking for the counter. It’d be worthwhile having a number to text vs call if we were running late.

Reviewed: Dec 13, 2022

Like: We doing a long distance drive trip in Japan, OSAKA-NARA-NAGOYA-FUJISAWA-TOKYO-KYOTO-OSAKA, with nice sightseeing. Thanks easyrentcars.com have so nice service.
Dislike: None

Reviewed: Apr 27, 2018

Process to get vehicle went smoothly. Knowledgeable staff

Reviewed: Aug 8, 2023

Command of English can be improved.

Reviewed: Oct 13, 2022

Speaks English, but strangely asked for fuel receipts upon car return

Reviewed: Oct 20, 2019

Seamless process. Polite and helpful

Reviewed: Jun 17, 2019

I booked the car with an ETC card (CEP), and pre-paid for a lump sum of 8000￥。After returning the car, the total cost for the ETC showed 24020￥。The counter said I used some road that not covered by CEP, so I need to pay the different of 10460￥。But when I back home, check through the table they gave me, it shows that the counter girl over charge me by 1580￥。I still waiting for their reply.

Reviewed: May 21, 2019

For this branch, the staff advise us to buy more insurance. When I told him that I paid basically insurance (included CDW) from the application already, he said it’s from the application (not from Nippon rent a car). The basic cost around ¥1,500/day, but I denied to pay more. He warned us, if something happened just a little bit destroyed. The dealer will charge us at least ¥150,000, luckily we drive safely along the trip. When we drop the car on the last day, the old staff urged us for the nearest gas station’s receipt before returning. But I told him that the receipt I put it at the hotel and I didn’t fill the petrol from here, so I showed him that the fuel scale is full and a little bit over scale too. Finally he is okay for that, but it takes time for a while.

Reviewed: Feb 18, 2020

Space are just OK. Overall good.

Reviewed: Feb 5, 2020

The only feedback is that the staff did not recommend us to use ETC pass for tolls payment

Reviewed: Jan 7, 2020

店が移転している知らせがなく、電話も変わっていて探すのが大変だった。予約８時にしていたが、ずいぶん後に返却が９時というメールがきて飛行機の時間を変更し、飛行機キャンセル料二万円かかった。他のレンタカー会社は８時なのに

Reviewed: Jan 5, 2020

Very good experience. If the pickup location instruction can be clearer, that will be perfect!

Reviewed: Dec 31, 2019

Overall car rental experience with Nissan was great, the car was in great condition, the hotline was helpful and car return process was easy.

Reviewed: Feb 7, 2020

Very good condition. Staff at counter is very helpful.

Reviewed: Dec 22, 2019

Good

Reviewed: Dec 20, 2019

The car was in good but the car navigation system was not working. I needed to use google map to lead my way in my whole trip. I have raised a complaint to the Nissan staff when I returned the car and requested them to fix the problem before giving the car to the next driver. Overall, the Nissan staff and the car were good and I had a good rental experience apart from the car navigation system.

Reviewed: Nov 27, 2019

perfect, everything and Nissan staffs perfect!

Reviewed: Nov 13, 2019

จองรถ Alphard แต่ได้รถ Velfire เลข กม.ประมาณ 14x,xxx เครื่องยนต์เงียบดี จัดเก็บกระเป๋าเดินทางไป 5 ใบ และผู้โดยสารนั่งสะดวกสบายดี รับรถที่สนามบินคันไซ ที่เดียวกับ Toyota และที่คืนใน naniwa แถว namba ก็เป็นของโตโยต้าเหมือนกัน พนักงานบริการดีค่ะ และโทรขอความช่วยเหลือจาก จนท. HERTZ ที่ไทย ก็ได้รับความช่วยเหลือดีมากๆ ค่ะ

Reviewed: Apr 24, 2019