21 Car Rental Brands in Tokyo, Tokyo-to, Japan

The wait time was longer than expected as the shop is not at the terminal and the shuttle bus is slow (need to wait for a few parties to go in one go)

Reviewed: Feb 18, 2025

The only issue is you have to find their shuttle van service to the pick up location. Regarding the rides I do not like the electronic rear mirror. Totally not use to it, sometimes the screen brightness gets dim and it’s very unsafe.

Reviewed: Dec 6, 2023

Good service. They didn’t have the car type we booked so they upgraded a bigger car for us.

Reviewed: Feb 20, 2020

I have to wait for a long time to get a car because there is one staff at counter service. The car exceeded my expectations, a lot of space for luggage and save oil.

Reviewed: Feb 10, 2020

Snow Tire needed to be added seperately in Nissan counter Compare to Japan Local Website, eg: Tocoo Car, They have included the package of Snow Tire and additional Wifi Egg for User

Reviewed: Feb 6, 2020

Pickup was a bit slow. I called ahead as I was arriving but needed to wait an extra 20 minutes for the shuttle to the rental office. Overall shuttle wait, drive to rental office, paperwork and pickup took 1~1.5 hours.

Reviewed: Feb 6, 2025

The driver can only accommodate one person, additional passengers require extra payment, and the vehicle condition is average.

Reviewed: Jan 16, 2025

Satisfied

Reviewed: Aug 26, 2024

Excellent service

Reviewed: Aug 4, 2024

The reserved vehicle model was a seven-seat Alphard, but upon pickup, it turned out to be an eight-seater. The rear seats were inconvenient to access, and the car was 10 years old, showing its age. It lacked Bluetooth, USB ports for connecting the phone to listen to music or use CarPlay, and everything was in Japanese. However, it could display Japanese television channels. The only redeeming factor was the good attitude of the customer service.

Reviewed: Aug 3, 2024

The overall service was excellent, making every step feel smooth and easy.

Reviewed: Feb 5, 2025

The service was good. However, the glass was later shattered, and the compensation cost was 130,000 yen, which was very expensive.

Reviewed: Jan 7, 2025

The vehicle was in good condition. Japanese staff were actually very nice, but the Chinese staff were quite unhelpful and spoke rudely.

Reviewed: Jan 31, 2025

You need to call the car rental company upon arriving at the airport, and they will send a vehicle to pick you up.

Reviewed: Nov 27, 2024

Yes. Got a bigger car. Service was excellent and staff had enough English to make pick up easy and clarify drop off location after our GPS malfunction. I would suggest that the car GPS be updated. Some Hotel locations and points of interest were just not available in the car GPS.

Reviewed: Nov 10, 2024

The service was average, neither good nor bad. They provided a poorly maintained car with over 100,000 kilometers on it. Although it was the same model as booked, it was vastly different from the photos and was a lower standard version. The engine made a rattling noise while driving.

Reviewed: Nov 6, 2024

Extremely satisfied!

Reviewed: Oct 7, 2024

Very satisfied.

Reviewed: Jan 21, 2025

Very responsive and extremely satisfactory.

Reviewed: Jan 6, 2025

HOWEVER, there was a huge problem. We booked a Mitsbushi Pajaero as we required a FULL SIZED 4WD with high clearance and 4WD. We received a Mazda CX8 which was large enough but not 4WD meaning that we could NOT go where we wanted and got stuck in the snow several times and us not having a full high high clearance 4WD ruined our trip. The car we were given was not equivalent.

Reviewed: Jan 8, 2025

They can deliver the car to the hotel

Reviewed: Jul 8, 2024

Attentive service and smooth communication

Reviewed: Jun 27, 2024

The condition of the car brought the general experience down a quite a bit. The cleanliness is quite poor and it didn't seem it has been cleaned before handing it to me. Quite a numerous function of the car isn't working, including rear camera, GPS, function keys on the steering wheel, etc.

Reviewed: Apr 28, 2024

I initially booked a Toyota Alphard, but ended up with an old, worn-out Toyota Voxy. This car seemed to be over ten years old with discolored headlights. The interior was extremely cramped; we had to stack our luggage three tiers high just to fit everything in. It felt torturous sitting inside. I had booked snow tires, but the car couldn't handle a slight snowy incline in Karuizawa, and we couldn't reach our hotel. We had to call the hotel at 10:00 PM to send a car to pick us up, which was quite embarrassing. I've rented cars abroad many times, but this was by far the worst experience.

Reviewed: Feb 17, 2024

Although there were some minor issues at the beginning, the overall service was very satisfactory, and the vehicle was in great condition.

Reviewed: Dec 31, 2024

The overall service was quite good.

Reviewed: Nov 23, 2024

No tuvimos posibilidad de modificar la categoría del vehículo una vez en recepción. Por lo demás todo correcto

Reviewed: Dec 26, 2024

Good

Reviewed: Oct 13, 2024

Excellent and professional service

Reviewed: Jul 20, 2024

There were many people, waited about 15 minutes, very polite

Reviewed: Jul 9, 2024

There was no staff at the airport counter, but fortunately, there was a direct phone line. However, no Chinese service was available.

Reviewed: Apr 26, 2024

예정된 차가 아니라서 실망했습니다.

Reviewed: Nov 26, 2024

No physical store, the vehicles are relatively old, feels like a shell company.

Reviewed: Oct 10, 2024

Thank you very much.

Reviewed: Aug 3, 2024

The staff went to handle other matters (there was only one person), encountered a traffic delay on the way back, resulting in me picking up the car more than an hour late. This made my trip to Makaino Farm in the Tokyo suburbs a complete waste of a day as they stopped selling tickets at 2 PM due to their training. The staff's apology seemed sincere, but the customer service and management were full of excuses from the very beginning and were extremely perfunctory when discussing compensation. Completely untrustworthy.

Reviewed: Jul 15, 2024

Pick up was inflexible. My baggage was lost and I requested them to wait but they were not able to. In the end I came out 1 hour late as I needed time to settle the admin and they left. I had to go to the city to pick it up costing us a lot of inconvenience and money

Reviewed: May 26, 2024

Very good

Reviewed: Nov 6, 2024

Perfect

Reviewed: Sep 3, 2024

Not a single panel on the car was not damaged Deposit of this place is essentially a scam. They take it and despite agreeing to refund it within 15 days, they have not.

Reviewed: May 28, 2024

Very satisfied

Reviewed: Apr 17, 2024

When picking up the car, they asked us on the spot for an additional AU$500 deposit which they would return after 30 days. Their card machines didn’t work with our travel cards which hadn’t had any issues for the entire trip, so we had to go to a 7/11 to get cash. We exchanged bank info to facilitate our refund. After 30 days, we received nothing back, so I reached out, and after 3 weeks and many lengthy exchanges of information, we received our deposit back. Except it was AU$380, as we incurred all the transfer fees which seem to be exorbitantly high. No doubt they would have happily refunded us nothing if we hadn’t reached out. I would not recommend renting with this company.

Reviewed: Mar 12, 2024

Staff are polite and provide clear explanations

Reviewed: Feb 19, 2020

Convenient

Reviewed: Dec 2, 2019

The pick up place was out of Haneda airport so had shuttle. The drop of place was also out in a different location

Reviewed: Dec 1, 2019

No baby seat was provided.

Reviewed: May 6, 2019

It's actually Tokyo Rent Car Company

Reviewed: Apr 23, 2019

Very good

Reviewed: Dec 30, 2019

Samurai Car Rental indeed live to the expectation. Great service,and hassle free. Their return process doesn't require you to return in full tank,which really a big advantage. New car as well,so you can be assured of the car condition is tip top.

Reviewed: Dec 21, 2019

The kind people at Samurai looked after us very well - of course it is only car hire but they were very efficient and our choice of car was just right - would definitely use them again.

Reviewed: Nov 18, 2019

Car service staff were very attentive. Even going so far as to provide snacks for the kids while waiting. Car was small due to my preference but everything else was on point. Although was hoping that I could have gotten the electronic card for toll ways but not too much of an issue for this.

Reviewed: Nov 15, 2019

Quick shuttle pickup from the airport but a bit of a struggle to communicate in English when requesting the shuttle. An older microvan car, mechanically in good condition. Drove 1600 Kms without any issues. Small cars are preferable in Japan if you want to drive on narrow local roads.

Reviewed: Nov 6, 2019

Staff speaks very little English. GPS language has been set to English but the map and setting are still in Japanese. Not that useful. I recommend using own GPS.

Reviewed: Dec 8, 2019

Counter staff could not speak English and was inpatient. Another staff who showed us the car used an audio for translation, that was helpful. Note the GPS was only partially English. Strongly recommend non-Japanese drivers to have a backup gps. We were a given sienna.

Reviewed: Nov 30, 2019

All up to expectation.

Reviewed: Nov 25, 2019

English not so good.

Reviewed: Nov 23, 2019

Smooth process without hassle

Reviewed: Aug 18, 2019

The customer service rep was very helpful and super polite.

Reviewed: Oct 2, 2019

Satisfied, the staff were very friendly.

Reviewed: Feb 26, 2019

Like: The roads in Japan are sooooooooo goooooood!
Dislike: How far I drove. But then again, it was an experience that I will never forget.

Reviewed: Jan 5, 2018