US$ 33/day
Rent a carPick-up
Drop-off
11:30 PM
11:30 PM
Last updated on: May 5, 2024
US$ 33/day
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45Rental Locations
13Airport Locations
Umut HIRA
Cologne
Good
additional charges were outrages! i was late for the pick up cause of canceled flight, delayed train ride etc. So first i was convinced it was their after working hours so i will be charged! then they have had some nicer cars where i can pick for an upgrade where i was charged 30% then realized they dont even have my prefred calls and would have to give me one of the upgrades anyway. then i was told they will wvae the addtional after hours service charge however what i see in my invoice is addtional charges and plus taxes on those charges... finally i pay more then the rental value that i paid to QeeQ to addtional service cahrges to rent the car! what is a service fee if your job is to supply a rental car? i will never ever pick a car from either Hertz or Thrifty!
Read More >Reviewed: Jun 28, 2023
Cologne
Average
Aidin Abbasi
Cologne
Excellent
Like: The staff was so kind and we got the car so soon, with just 500 KM used (that is amazing).
Dislike: I reserved a Mercedes-Benz C-Class (Premium Class), when I went to the station they told me that car is not available, but they didn't give me other cars in the same class (the same class is BMW 328 or Audi A3 ...) I got an Alfa Romeo Giulia that was so good but that was not at the same class with my reserved car.
Reviewed: May 23, 2018
V.Pakalnis
Cologne
Excellent
This experience with Budget was good as always. Very helpful desk staff. Easy pick up process. Good condition of cars.
Read More >Reviewed: Nov 9, 2021
J.Schmidt
Cologne
Very good
The customer service agent at pick up was extremely rude. I called the service hotline 2 hours prior to arrival to say that our flight was going to be delayed, I was reassured that the my message will be passed on and budget staff would track the flights and stay up to 2 hours after the opening times if needed . We arrived at the counter 2 minutes after they officially closed, luckily bumping into the lady on her way out. She told us that the counter is now closed, no one told her about flight delays (although I added the flight number to the booking) and she can not re-open for us and that it was not her problem. Only after 10 minutes of persuasion she agreed to open the desk again - which took her less than a minute. When dropping the car off they tried to charge me an additional €80 without explaining why (I had payed the booking already). I refused to pay and it turned out that budget tried to charge me for a deposit for fuel although I returned the car with a full tank. Overall a disappointing experience - I will not book with budget again.
Read More >Reviewed: Jul 31, 2019
I.Jurisic
Cologne
Excellent
Only problem was (but it's hopefuplly being solved) that they have tried to charge extra day, even if the car was returned 5 hours earlier and not later.
Read More >Reviewed: Nov 1, 2021
C.Roeb
Cologne
Excellent
Aidin Abbasi
Cologne
Excellent
Always they are my first choice of rental car company because of their cars, staff and prices
Read More >Reviewed: Jan 5, 2020
A.Ezzammouri
Cologne
Excellent
T.Bob
Cologne
Excellent
Car exactly as expected, worked fine. Customer service agent at pick up was friendly and helpful.
Read More >Reviewed: Jan 4, 2020
Fabian
Cologne
Good
Got downgraded because of a fair in Cologne. But without a refund!!! Europcar is only a good choice when it is much cheaper than Sixt. Long waiting time at counter.
Read More >Reviewed: Nov 16, 2019
C.Roeb
Cologne
Excellent
B.Booth
Cologne
Excellent
We were supplied a fiesta instead of a Leon, and the car was in amazing condition and had great specs and optional extras added such as sat nav, CarPlay and parking sensors, aswell as heated sets and heated steering wheel. very pleasant experience Throughout
Read More >Reviewed: Oct 28, 2019
T.Somprasong
Cologne
Excellent
Cologne
Excellent
extra airport fees, which were not mentioned anywhere in the booking process
Read More >Reviewed: Jun 9, 2019
Cologne
Excellent
Aidin Abbasi
Cologne
Excellent
C.Roeb
Cologne
Excellent
C.Roeb
Cologne
Excellent
C.Roeb
Cologne
Excellent
Just perfect! I needed to wait a little bit but then experienced great customer service. I allready did two other bookings at the same station within a few days of returning the car.
Read More >Reviewed: Jun 26, 2019
D.Weis
Cologne
Good
V.M
Cologne
Poor
The worst experience ever. I would not recommend this car company unless you want to be ripped off. The supervisor was the rudest person I have ever come across. They charged us 330 pounds for scratch which wasn’t there, didnt want to sort out the problem even that we had several photos taken before drop off (car was in excellent condition). They charged my card and they basically said i have to pay the damage. Fortunately we purchased the premium insurance, but still didnt get full refund (9quid still missing).
Read More >Reviewed: Aug 30, 2019
F.Lindsay
Cologne
Excellent
Really friendly staff at the Herz counter. First time using the company and would absolutely recommend.
Read More >Reviewed: Jul 31, 2019
Cologne
Average
Outsourced staff, could not even locate the car. 10 persons were waiting, me for an hour at the airport in cologne. Definitely not recommended!!!
Read More >Reviewed: Jul 11, 2019
K.Dayekh
Cologne
Average
Martin
Cologne
Excellent
They'll try to sell you additional insurances, upgrades, fuel. Refuse if you don't need any and you'll get good value for money.
Read More >Reviewed: Mar 6, 2019
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