Other than the incorrect location of the rental counter shown on the map, the rest of the rental process was pleasant and smooth. Car was new and very nice to drive.
We'd booked a Toyota RAV 4 auto (or equivalent) but were given a Nissan Quashquai (on the South Island) which is smaller than a RAV 4. For the North Island we got a Kia Sportage which wasn't as clean as it could have been.
I didn't have to provide half of the information on your checklist. Not an issue for me but makes you wonder if it is up to date.
There was a year in the material in the foot well by the brake. Not on the photo list given which seemed odd. I took my own photo but wasn't asked about it. But then on dropping off the car their appeared to be little interest from staff. In fact I could have just dropped key in a box.
Again not really an issue for me as there were no issues.
The car was a Toyota Rav 4. Excellent value for money and it ran very well for the whole trip. It was an older vehicle which had a lot more superficial paint damage than was in the original photographs but the lady at the desk at Greymouth dealt with that quickly with me and took notes of the additional marks to the car. This wasnt a problem at all and I am very pleased overall.
The process to pick up the car was easy. My only reason for having to wait a little while was due to an overseas visitor (with limited English) picking a car up before me.
The vehicle is very new, with only 30,000 kilometers. The company's service is professional, and the instructions for handling the flat tire issue were precise.
Good car presented clean. Collection desk was easy to find but the car was parked a few hundred metres from where the staff told us and on a different road. Damage easily visible was not marked on paperwork and had to be added taking up extra time.
Key drop off and final payment confusing and unclear, had to phone the office as it was unmanned on all attempts to talk face to face. The staff were also unable to clarify the situation and were no help.
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