41 Car Rental Brands in Christchurch, Canterbury, New Zealand

Renting through the online platform was very convenient, and cancellations didn’t require worrying about extra charges. Although I encountered some scratches during this rental, which involved compensation, the overall service was quite good. Hence, a full score.

Reviewed: Apr 21, 2025

When picking up the car, I informed the staff that I had already purchased insurance, but the staff insisted on adding local insurance, citing communication issues. It wasn't until after I paid the $200 deposit with my card that I realized an additional insurance fee had been charged. When I asked for a refund, I was told that the payment was non-refundable. The only option was to cancel the entire order for a refund, which would leave me without a car. Finally, I sought assistance from QEEQ customer service, and the issue was resolved satisfactorily.

Reviewed: Oct 7, 2024

The overall service of Europcar is quite good. The car is very new, though the queue for picking up was a bit long. Other than that, no issues.

Reviewed: Aug 16, 2024

Very good.

Reviewed: Aug 3, 2024

Extremely satisfied!

Reviewed: Jul 25, 2024

Very satisfied

Reviewed: Apr 20, 2025

Very satisfied.

Reviewed: Apr 17, 2025

Very convenient

Reviewed: Apr 16, 2025

Very satisfied, very friendly.

Reviewed: Apr 12, 2025

The store is clean, the car is in great condition, and the service is professional, enthusiastic, and thorough. Tianyi Car Rental's service and car condition exceeded our expectations, extremely professional, enthusiastic, and attentive. We will definitely rent from Tianyi Car Rental again if we get the chance and recommend it to friends planning a self-drive trip in New Zealand.

Reviewed: Apr 9, 2025

The service attitude was excellent.

Reviewed: Apr 19, 2025

Thank you for accompanying us for 2600KM over more than ten days. The vehicle was quiet, handled well, and had great space. Although we originally booked a Prado, the rental company informed us that it wasn’t available and replaced it with the latest 2024 Everest Sport model, a brand-new car with only 3200 KM total mileage.

Reviewed: Apr 13, 2025

Very convenient and easy to find.

Reviewed: Apr 11, 2025

Extremely satisfied, everything went smoothly. When picking up the car, the staff mentioned there was a one-year-old Prado available, but they also had a brand-new Endeavour that's only one month old. They asked if I wanted to switch, and I decisively chose the new car. I opted for the full insurance from the rental company. The car was in excellent condition, had no odor, featured a reversing camera, and could connect to a smartphone for navigation. It was the diesel version with strong power, seven seats, and the last row was already folded down to accommodate large luggage. On a rainy day, I drove the mountain roads and switched to four-wheel drive.

Reviewed: Mar 28, 2025

I've rented cars from BUDGET many times internationally. The process is quick, and there’s absolutely no upselling of insurance.

Reviewed: Mar 6, 2025

Very satisfied

Reviewed: Apr 17, 2025

The 12-seater Toyota Hiace was in terrible condition, completely different from the model shown in the pictures. It was a 20-year-old version with manual roll-down windows, the interior was a total mess with many trims falling off. The exterior had collision marks, dents on the doors that hadn't been repaired, and some parts were even rusted. I will never rent from this company again.

Reviewed: Feb 10, 2025

See above

Reviewed: Jan 14, 2025

Overall, no issues.

Reviewed: Jan 8, 2025

Very satisfied

Reviewed: Jan 1, 2025

Very satisfied, reasonable price.

Reviewed: Apr 17, 2025

The overall experience was very reliable. Picking up and returning the car was convenient, and there were no issues during the trip. The most commendable part was the test drive when picking up the car, which greatly helped me get familiar with traffic rules and right-hand drive. Since I purchased full insurance, I didn't need to take pictures beforehand, meaning any issues would be covered by the insurance company, so I had no concerns.

Reviewed: Feb 26, 2025

Very satisfied.

Reviewed: Dec 11, 2024

The rental company was very enthusiastic. They contacted us in advance and picked us up at the airport to go to the rental office, which was very convenient.

Reviewed: Jul 29, 2024

The car rental company was very enthusiastic, contacted us in advance, and picked us up from the airport to the rental location. Very convenient.

Reviewed: Jul 20, 2024

Very good, the staff at the front desk was very patient.

Reviewed: Apr 16, 2025

The car pickup process was very convenient, and the service was excellent.

Reviewed: Mar 14, 2025

The staff at the pickup location had a poor attitude. They changed our vehicle model without informing or explaining to us. Instead, they forcefully stated that the car we selected was no longer available. However, when we went to the parking lot, the car we originally chose was still parked there and was later taken by another group of customers who picked it up after us. This directly contradicted what the staff member—specifically the lady at the rental counter—told us when she claimed that our chosen model was already gone. The lack of explanation, combined with her terrible attitude, made the experience very unpleasant.

Reviewed: Mar 10, 2025

Convenient and fast.

Reviewed: Feb 14, 2025

The EZI counter is right at the exit.

Reviewed: Feb 12, 2025

Very satisfied. Quick pick-up, no additional insurance charges, smooth drop-off process, and will continue renting cars on the QEEQ platform. The actual car received was a Mitsubishi ASX, and its condition was excellent.

Reviewed: Apr 12, 2025

Very good.

Reviewed: Apr 3, 2025

We thought the apex staff were extremely nice and helpful. Our rental went smooth and compared to other countries was the best experience we’ve ever had.

Reviewed: Mar 17, 2025

poorly kept cars.

Reviewed: Mar 8, 2025

Car was an upgrade and was excellent Counter staff were courteous Queue was a bit long- but would have been less if we had gone at 9.00 a.m ( a lesson learned for us)

Reviewed: Mar 4, 2025

The car provided was not the same model, but the rental company stated it was of the same class. Overall, it was pretty satisfactory.

Reviewed: Apr 8, 2025

Great service.

Reviewed: Apr 2, 2025

Overall, it's okay. Everything else was great, except that I had to wait at the airport for 40 minutes even though they said they'd arrive in 10 minutes.

Reviewed: Feb 7, 2025

Very good.

Reviewed: Feb 5, 2025

Rubbish vehicle.

Reviewed: Jan 24, 2025

Very good.

Reviewed: Apr 5, 2025

Overall, the experience was smooth. Since I didn't file any claims, there wasn't anything major that needed communication.

Reviewed: Feb 26, 2025

Very convenient, and the car is quite new.

Reviewed: Feb 13, 2025

Satisfied

Reviewed: Feb 5, 2025

Very good

Reviewed: Feb 4, 2025

Pretty good, affordable and reliable!

Reviewed: Apr 5, 2025

Very satisfied

Reviewed: Mar 10, 2025

Simple procedures, convenient pickup and drop-off, good vehicle condition.

Reviewed: Feb 27, 2025

The staff, both in Chinese and English, were easy to communicate with, polite, and friendly. They didn't try to upsell any products, and the overall process was quite efficient.

Reviewed: Feb 18, 2025

Excellent

Reviewed: Feb 12, 2025

Very satisfied

Reviewed: Apr 2, 2025

Excellent

Reviewed: Mar 30, 2025

The service was excellent, and the explanation was very thorough.

Reviewed: Mar 17, 2025

The staff are very nice, and the rental and return processes are convenient.

Reviewed: Feb 24, 2025

Very satisfied.

Reviewed: Jan 29, 2025

The service is okay, but this Mitsubishi car is not great. The tire noise is too loud.

Reviewed: Mar 30, 2025

Clear instructions and highly efficient service.

Reviewed: Mar 27, 2025

Pretty good.

Reviewed: Jan 9, 2025

Pretty good, the car was very new, and returning it was very convenient.

Reviewed: Jan 9, 2025

Very satisfied

Reviewed: Jan 5, 2025

Not bad.

Reviewed: Mar 29, 2025

Satisfied, everything went smoothly.

Reviewed: Feb 22, 2025

Booking was done in advance, and there was no waiting time.

Reviewed: Feb 19, 2025

After landing in Auckland, I picked up my luggage and walked to Gate 1. I called the store in English, and they arrived to pick me up in less than ten minutes. Very convenient.

Reviewed: Feb 4, 2025

Satisfied

Reviewed: Jan 20, 2025

The experience of renting a car abroad was excellent.

Reviewed: Mar 27, 2025

Good, got a free upgrade.

Reviewed: Jan 31, 2025

When I arrived at the location, there was no staff available. They left a note asking to call a phone number, but hilariously, the number was for the pickup location itself. With no one around, what was the point of the number? Thankfully, someone arrived after about 10 minutes.

Reviewed: Oct 14, 2024

Extremely smooth, located right inside the airport.

Reviewed: Oct 11, 2024

Excellent.

Reviewed: Oct 8, 2024

Very satisfied, convenient and efficient.

Reviewed: Mar 25, 2025

The process is simple, and customer service responds quickly.

Reviewed: Feb 14, 2025

Very satisfied.

Reviewed: Feb 2, 2025

Very satisfied

Reviewed: Nov 21, 2024

yes would use again

Reviewed: Oct 22, 2024

The process was seamless and trustworthy.

Reviewed: Mar 24, 2025

I specifically chose Hertz to rent a Tesla, but I couldn't get the model I wanted. Everything else was great.

Reviewed: Mar 22, 2025

Very satisfied with HERZ, a global chain brand.

Reviewed: Jan 31, 2025

The actual vehicle is not the 2023 model, it's relatively old. There's a strong odor inside the car, and the steering wheel shakes violently when driving at 100 km/h on the highway, posing a safety risk.

Reviewed: Jun 11, 2024

The car model wasn't the ideal one, and diesel cars have road charges in New Zealand. However, the overall pickup and dropoff process was quite convenient.

Reviewed: May 30, 2024

Provides service in Chinese and has shuttle buses at the airport and rental location for pick-up and drop-off, which is very convenient.

Reviewed: Mar 21, 2025

Fast and efficient, the car was very new.

Reviewed: Mar 9, 2025

Very satisfied

Reviewed: Feb 8, 2025

Very satisfied

Reviewed: Feb 7, 2025

Reliable and convenient parking for the vehicle.

Reviewed: Nov 27, 2024

Very satisfied

Reviewed: Mar 20, 2025

Discovered a severe odor in the car on the day of pickup; cleaning was provided at midnight and an air freshener the next morning. Just hope not to encounter such a car again.

Reviewed: Mar 3, 2018

Good communication, friendly attitude

Reviewed: Feb 24, 2018

This is my third time renting a car abroad. The first two times I rented from Hertz and had almost no unpleasant experiences. This time, due to language and price reasons, I chose this Chinese-owned rental company, thinking the communication would be easier. However, it was quite disappointing. Firstly, the car I received was not the model I had booked online. It was very dirty and old. When I asked the delivery person, I found out the car had run over a hundred thousand kilometers and was a second-hand car. Additionally, there were numerous scratches on the car. We asked to have these recorded, but the delivery person said the rental company wouldn't be concerned about these small scratches. For safety, we took photos of the car with the delivery person in them to prove the condition at handover. This proved to be the right choice. Our 8-day self-driving trip went smoothly. When returning the car in a different city, we asked the rental company to confirm everything was fine with a signed document. However, after we took a flight to another destination, we received a message from the rental company saying there was a scratch on the underside of the front bumper and that we needed to compensate for it. We immediately responded saying the scratches were already there and noted in the contract. The rental company then replied, saying the scratch on the bottom was something we added ourselves. We were shocked and hadn't thought to inspect the bottom of the car. Fortunately, one of the photos we took showed a low-positioned scratch, proving it was there at the time of handover with the delivery person in the shot. This resolved the issue, but it was truly frightening! I'm writing this to remind anyone renting a car abroad to not trust verbal promises from rental companies. Always inspect the car carefully and take onsite photos as evidence. It's not a bias against Chinese companies, but the integrity was really poor. This was the worst car rental experience ever. Additionally, the car was very fuel-inefficient. To be fair, there were some positives. The rental company called us immediately after we landed and delivered the car to the airport promptly. Their service was quite good. After receiving the photos as evidence, they corrected their mistake and refunded the full deposit. Despite my intent to leave a negative review, I hope they can improve, as more and more Chinese people are renting and self-driving abroad.

Reviewed: Mar 11, 2017

The service and management of this car rental company can be described as extremely poor: 1. When picking up the car after the flight landed, the time was outside the store's 'business hours' marked on the order. As instructed by the order, I contacted a third-party service company, but they said they couldn’t find my order and suggested I directly call the store, as it might not have closed yet. I spent almost an hour making countless calls to the store but couldn’t get through. Even after contacting the car rental company’s headquarters through the booking platform, they were unable to reach the store and couldn’t clarify whether the store had closed or not. Feeling desperate, I wondered whether I was calling incorrectly, so I asked a local to try making several calls for me, and finally got through. Someone eventually came to pick me up, and it turned out the store only had one staff member handling everything—pickup, paperwork, and vehicle returns—no wonder they couldn’t answer the phone in time. You can imagine my frustration being held up like this, especially since I was charged an extra fee for 'after-hours pickup' when I booked. If it was indeed within regular working hours, shouldn’t I get a refund? 2. To be fair, the staff attitude during pickup and drop-off was quite good, the typical friendliness of Kiwis. However, a major problem arose: I explicitly stated during pickup that I didn’t want to purchase additional insurance, and my prepaid booking clearly included full insurance provided by the rental company. Additionally, I had already completed the online check-in and signed the documents the day before pickup as instructed in their email. Despite this, the rental company added an extra insurance plan to my booking when I picked up the car (the payment hadn’t been deducted at pickup but charged against my deposit upon return). They refused to refund, claiming I had signed in agreement (they referred to the online check-in signature from the previous day, not anything signed on the pickup day itself). This ridiculous error dragged on for nearly a month without resolution, leaving me utterly exasperated. Eventually, the booking platform intervened to settle the issue for me. In summary, I would avoid this rental company at all costs. Proceed with caution.

Reviewed: Mar 7, 2025

Satisfactory.

Reviewed: Feb 22, 2025

The staff's service attitude was quite good.

Reviewed: Feb 15, 2025

The store provided the wrong vehicle model during pickup, but after communicating with QEEQ, the issue was quickly resolved. Although it took some extra time, the overall experience was very good. QEEQ responded promptly and resolved the issue efficiently.

Reviewed: Feb 10, 2025

best rates, good service, very satisfies

Reviewed: Jan 14, 2025

Very satisfied, affordable price, excellent car condition, a car with 10,000km mileage. Delayed the return by half an hour in the end without being charged for an extra day.

Reviewed: Mar 6, 2025

When I reserved a rental car, I also signed up for full coverage insurance. However, I did not understand when I was told that if there was an accident and damage, I would have to pay 5900 NZD first and claim the damage amount separately from the insurance company. If you signed up for insurance at the same time as reserving a rental car on the reservation site, it would be normal for the rental car company and the insurance company to handle each other's insurance processing so that there is no cost to the customer. Also, I was told that if I signed up for insurance directly with ACE Rental Cars at the pick-up counter, I would not have to pay any costs even if an accident occurs, but I ended up signing up for double insurance.

Reviewed: Mar 1, 2025

Pretty good, returning the car was very convenient!

Reviewed: Feb 28, 2025

When returning the car, I was rushing for my flight and the fuel was just slightly below full (photo provided). I thought it would be fine even if some fuel charges were added. Unexpectedly, they ended up deducting $73 (including fuel cost, extra service fees, taxes, and other charges). It was quite frustrating.

Reviewed: Feb 19, 2025

A very satisfying experience.

Reviewed: Feb 15, 2025

The service was satisfactory. There was a crack on the glass that was already there when I picked up the car, but the rental company still charged me for the damage.

Reviewed: Feb 20, 2025

Very good.

Reviewed: Feb 6, 2025

Very satisfied, the rental process is convenient.

Reviewed: Dec 30, 2024

Highly satisfied

Reviewed: Dec 27, 2024

The pick-up and drop-off process is convenient. The car interior was odor-free and very clean.

Reviewed: Dec 21, 2024

Overall, I received a relatively new and clean car, which was quite good. However, when I picked up the car, the range showed 875 kilometers. That morning, I filled it up in central Christchurch, and by the time I returned the car at the drop-off location, the range left was 901 kilometers. When fully fueled, the range was 915 kilometers. The store staff told me at pick-up that the fuel level was only at 90%, and I could return the car with more than 90%. Yet, at return, the store staff claimed the fuel wasn’t full and charged me 50 NZD, which was ridiculous. The car itself was decent, but this kind of sneaky charge left a very bad impression.

Reviewed: Feb 20, 2025

The car is in good condition, with 50,000 kilometers on it.

Reviewed: Feb 3, 2025

Satisfied

Reviewed: Dec 16, 2024

Not bad.

Reviewed: Oct 26, 2024

Excellent, the vehicle is very new.

Reviewed: Oct 22, 2024

Had to wait over an hour for the car after getting off the plane! Made five or six calls, but they kept telling us to wait as the car was 'on its way'. In the end, we waited an hour, even though it should have only been a five-minute drive.

Reviewed: Feb 12, 2025

Mode company provides good overall service quality. The staff at the pickup and drop-off locations are friendly, and the process is quick and convenient without any hidden sales tactics.

Reviewed: Feb 6, 2025

車両受取時、傷の説明なしにもかかわらず返却時は細かく写真を撮っていた。 ガソリンを1.5m先のスタンドでフルチャージしたにも関わず1km先でしなおせと言われた。 また、飛行機に間に合わない、と何度も伝えてもガソリンを入れ直さないといけない、の一点張り。

Reviewed: Jan 2, 2025

Good value. Helpful staff.

Reviewed: Dec 8, 2024

Very satisfied, the staff was very friendly.

Reviewed: Jul 27, 2024

Very satisfied

Reviewed: Feb 5, 2025

Great car rental experience. The car model was more than sufficient for a solo trip. Handled rain and snow without any issues. Although the car was a bit old, it was totally adequate. Recommended.

Reviewed: Jun 21, 2024

New Zealand has many mountain roads, the car has enough power, and the brakes are excellent.

Reviewed: Mar 3, 2024

Got an upgrade on vehicle. Took a while to get keys with all the paper work. They told me I had to drop car with them and get taxi for early drop off.

Reviewed: Jan 13, 2020

There were no clear signs for the JUCY Christchurch Airport shuttle bus. The staff were not very familiar with the Zuzu platform and actively promoted their own insurance. They seemed surprised by QEEQ's insurance. I checked, QEEQ's insurance seems to have a maximum payout of 8000.

Reviewed: Feb 5, 2017

Very satisfied! Excellent value for money!

Reviewed: Jan 10, 2025

The process was quite slow, but that's expected with overseas rentals. It's always slow the first time renting from a store.

Reviewed: Mar 2, 2024

It's mainly slow, but that's how it is with overseas rentals. It's always slow the first time renting from a store.

Reviewed: Mar 2, 2024

Excellent, they provided extended service hours.

Reviewed: Jan 1, 2025

Very satisfied.

Reviewed: Oct 12, 2024

The overall service was excellent, and the car was in great condition. Coincidentally, the staff had just become a new parent when we picked up the car—congratulations! I'll choose your company again when visiting New Zealand next year.

Reviewed: Oct 12, 2024

The service attitude was excellent, sincere, and without any upselling.

Reviewed: Aug 27, 2024

The car is a bit old, but it offers great value for money and is worth renting.

Reviewed: Mar 14, 2024

As I stated above, the car given to us was smaller than what we booked. The counter staff members were not accommodative to our request for a slightly bigger car as we had more baggage, which was supposed to fit well in the car we had booked. Also, we had to pay a speeding fine of NZD 30 through SNAP that charged us NZD 50 as administrative charge, which was a rip off! The staff at the counter was not particularly friendly and took longer time to attend to me particularly when I returned the car.

Reviewed: Oct 28, 2024

Very satisfied.

Reviewed: Aug 8, 2024

Satisfied

Reviewed: May 18, 2024

Satisfied

Reviewed: Apr 21, 2024

The car was overall ok, had some external body defects and some tape pasted on bumpers. The child seat was not provided at the pick up by Snap even though it was booked initially in the booking. Snap then gave a child seat which was very dirty and in very bad condition.

Reviewed: Jan 3, 2024

Very convenient.

Reviewed: Sep 19, 2024

The staff was patient, professional, and very friendly.

Reviewed: Aug 3, 2024

Very satisfied

Reviewed: Jul 22, 2024

It was a very quick and easy process picking up and dropping off the car. The car was very handy to have in our travels around Christchurch and in great condition. Staff were very helpful and friendly to deal with.

Reviewed: Jan 5, 2024

Very good

Reviewed: Dec 11, 2023

Very satisfied, good car condition, good service, top choice for overseas self-drive.

Reviewed: Jan 14, 2024

Excellent

Reviewed: Dec 17, 2020

The queue time was very long due to the high number of people and the staff's efficiency was average.

Reviewed: Mar 10, 2020

It took almost two hours to pick up the car. The efficiency definitely needs improvement.

Reviewed: Feb 10, 2020

Upon arriving in Christchurch, we immediately called the rental company, and shortly after, a car with the company's logo came to pick us up. We were attended to by a girl from Taiwan. She was beautiful, enthusiastic, and generously helped us fill out the forms. She provided us with many suggestions and assistance. She was professional, helpful, and both picking up and returning the car went smoothly. We noticed there were many people renting cars in Christchurch, and the staff seemed relatively few.

Reviewed: Dec 12, 2019

The car I picked up was not the same as the one I had booked. This was very disappointing. The person at the pick up location was not able to provide any information about this and the contact from Koocar was available only by phone and did not pick up when I called. they then responded by text and were quite rude. Koocar would also not allow me to take the car without signing onto additional insurance.

Reviewed: Aug 17, 2020

You can talk to the staff ,he always respond yours. Reasonable price and Reliable .

Reviewed: Mar 23, 2020

Excellent service, they went out of their way to pick us up at a distance. When we got stranded due to flooding, they helped us check road conditions and extended the rental.

Reviewed: Dec 11, 2019

When picking up the car, the staff gave us a training on local traffic regulations. For drivers who are not very familiar, a road test is required. We initially arrived late, and the preliminary training and test drive took too long. We waited over an hour to get the car. After many years of self-driving rentals abroad, we have never encountered such a strict rental company. The staff had extremely stringent requirements for the drivers. One driver, with decades of driving experience in China, made some minor errors due to unfamiliarity with the surroundings and different traffic rules. As a result, the staff deemed this driver unfit to drive unless we paid an additional 2000 SGD insurance fee. This exorbitant fee led to a dispute, and the staff even threatened not to rent the car to us. Since we were not familiar with the area, we had to compromise and negotiate with the rental platform after getting the car. Rent-a-Car's response was prompt, and after receiving my feedback, they contacted the rental company, and eventually, we only had to pay an additional 15 SGD per day for the insurance. While I do not deny the rental company's safety training processes, I believe their evaluation method is inappropriate. The local laws allow Chinese drivers to drive, and we had comprehensive insurance. We care about safety more than the rental company does. When educating us on local traffic regulations, the rental company should correct any driving mistakes and allow for more practice. After all, it's not that we can't drive; we are just unfamiliar with the local rules. Judging a driver's ability based on a five-minute test drive and attempting to charge exorbitant insurance fees is unacceptable.

Reviewed: Nov 29, 2019

Staff was good...greeted n treated well but they showed up a bit late.

Reviewed: Feb 23, 2019

They're very helpful and accomodating. Especially, they don't charge us anymore for next days due to the Covid-19 Lockdown here in New Zealand, while waiting our flight home.

Reviewed: Mar 31, 2020

They were excellent in terms of customer service. The vehicles we have used have been older models and therefore extremely good value for money. They were mechanically in good condition and drove well. A month of driving in the South Island without a hitch.

Reviewed: Mar 12, 2020

I used a JCB credit card to rent the car. The staff initially said it couldn't be used and refused to swipe it, then spent half an hour trying to sell me insurance. After some negotiation, the staff finally tried my card and it worked. Later, I received an unexplained charge, and was told it was for a late return. After providing evidence to dispute this, I was then told it was for an early return. This explanation is unacceptable to anyone reasonable. Instead of taking responsibility, they gave various excuses with no convincing justification. The car rental experience was very poor!

Reviewed: Feb 20, 2020

They came to pick us up at the airport. The phone call was supposed to be free, but they charged us NZD 12 upon arrival.

Reviewed: Feb 14, 2020

Car was severely damaged from previous rentals (cosmetic only) and was in a poor condition. Windscreen chips /cracks should have resulted in a new windscreen being fitted. Oil warning light was on and we were advised the firm didn't have the equipment to take it off. No clear policy on what constitutes damage or not (even when the car is quite damaged already). No deposit taken for car.

Reviewed: Feb 12, 2020

Good deals. Didnt get a kia carnival as "suggested". Gor a Previa instead. So the space was kinda tight.

Reviewed: Mar 29, 2020

Had an accident, and we had to advance the repair cost ourselves. They didn't allow third-party payments or cash payments, which was very inflexible and caused a long delay.

Reviewed: May 22, 2018

Picked up the car at Christchurch Airport, sharing a counter with Hertz. The receptionist was a local woman, rather chubby, with an arrogant attitude. Although there were greetings like 'hello', she had a constant scowl, which gave us a bad first impression of New Zealanders. We wanted to contact the rental company to pick up the car early, but the phone number on the rental contract was unreachable for some reason. Since it was early morning in China, we didn't bother contacting the rental company. However, both the pickup and return process were very convenient.

Reviewed: Dec 20, 2017

The service attitude was mediocre, and they couldn't clearly explain the address over the phone.

Reviewed: Oct 7, 2017

Very satisfied

Reviewed: Mar 27, 2020

Car was quite old and the interior was in rough shape

Reviewed: Mar 18, 2020

Like: Better than expected for the cost, lots of extras

Reviewed: Sep 6, 2018

Service was terrible. When drop off the car, the service lady insisted there were scratches and asked for penalty. I wiped off the scratches as they were just dirt. That lady insisted there was a chip on the windshield and asked for penalty as well. I explained it was evidenced on check in and that was not caused by me. However I still received a letter claiming $120 repair fee for that tiny 10mm chip. The company is clearly cheating the money!

Reviewed: Feb 7, 2020

The car and customer service exceeded my expectation. The collection and drop off was easy and superb. Highly recommended.

Reviewed: Dec 31, 2019

Car was old, dented body work, quite dirty, and very noisy to drive, not great suspension. We quickly realised why it was so much cheaper than the other care hire places. Staff friendly but clearly not enough of them and low staff morale. On our arrival they initially told us we'd have to wait two hours after the scheduled pick up time for our car to be ready. After a 36 hr plane journey from Europe with 3 small children this was completely unacceptable. We said so and they somehow rustled up a far in 20 minutes... Tank wasn't full but they were relaxed about it.

Reviewed: Jan 13, 2020

I was given a Hyundai accent in almost new condition...not a Toyota. When I went to collect my vehicle was told I had to pay an extra $20 a day as I didn't have full coverage. When booked in Australia I thought I had it all paid for. Not happy. Service was fine

Reviewed: Nov 26, 2019

Easier than other companies

Reviewed: Nov 26, 2019

I was stoked with $117 for a "corolla or similar" for 4 days but of course that was too good to be true, I got a sluggish Hyundai Accent instead. Still good value I suppose. The staff were ok but didnt go out of their way at all. I wasnt explained the drop off location and had to leave cash for parking as I dropped it in the wrong spot and didnt have time to move it. I left my phone in the car and had to wait half a day for them to retrieve it and then arrange my own courier.

Reviewed: Sep 27, 2019

They did not have the car I requested, and tried to "upgrade"me to a larger car. Unfortunately, bigger does not always mean better when hiring cars to drive around an unfamiliar city. They then tried to give me a car that cost more per day. Eventually, they managed to "find" a car that was more suitable -- why it was not offered in the first place is a bit of a mystery.

Reviewed: Jul 18, 2019

Helpful and knowledgable staff.

Reviewed: Jul 16, 2019

The service was generally okay, but the waiting time was quite long, probably due to the high season.

Reviewed: Nov 8, 2019

Excellent!

Reviewed: Oct 26, 2019

Our flight information changed the morning we were leaving the USA for our trip, which was two days before we attempted to pick up the car. I called right cars, knowing there was a time difference and it was late at night in New Zealand, however I wanted to confirm the change in pickup time as soon as I found out the flight information changed. We were originally to land around 1pm, and it changed to land at 11pm. A man answered who said he was working from home, and I told him I wanted to make sure we could pick up when we landed even if it was at night outside of office hours. He confirmed, saying that he was going to be on shift at that time. When we landed, I called for the shuttle and the same man told me no one was there, that I was supposed to pick up the car at 11am THE NEXT DAY. I told him that I could not come back the next day, that I specifically checked with him that i could pick it up at night and he insisted that the pickup time was set for 11am. I told him to cancel the car, and went to an airport desk to rent a car that I could take straightaway. When I called to get a refund the next day, I was told I had to go through the booking company. I called and was told I was marked a no-show, so I could not get a refund. I called the owner of Right Cars and he said he would have to do some investigating, but I have heard nothing since.

Reviewed: Sep 7, 2019

The company's 8-seater was a bit small, so they gave us two Nissan 5-seaters instead, with no price change.

Reviewed: May 30, 2019

Counter staff member Tim was excellent

Reviewed: May 21, 2019

The car itself was fine; drove well, no issues. The only problem was the fact that everything was in Japanese and it hadn't been switched 9ver yet despite having over 150,000 kilometers logged.

Reviewed: Apr 20, 2019

The rental staff were extremely friendly and communicative in English. They agreed to let us return the car later and even gave us a free ride to the airport. They also helped us deal with a parking ticket. Really appreciate it!

Reviewed: Apr 2, 2019

Poor customer service and attitude.

Reviewed: Apr 29, 2019

Very good, the owner is very friendly.

Reviewed: Jan 10, 2019

The service was excellent. They picked us up from our accommodation, brought us to the rental location, and then dropped us off at the airport. The owner was very enthusiastic and provided local tips on parking and scenic spots.

Reviewed: Jan 7, 2019

The company established contact with us while we were still at home and picked us up at the airport to get the car, which was very convenient and fast.

Reviewed: Aug 4, 2018

Acceptable

Reviewed: Mar 1, 2019

Due to a flight delay, I arrived late at night and couldn't pick up the car that day. The next morning, I called the rental company, and the owner personally drove to my hotel to take me to the office for the paperwork and car pick-up. The owner also drove me back to the hotel when I returned the car. Quite an experience! (It's a small company with limited staff.) Haha.

Reviewed: Feb 20, 2019

very old car

Reviewed: Feb 16, 2019

Small company, only saw one employee from start to finish. The attitude was good, but the service... The car provided was very old. The front desk only had one person working, so we couldn't exchange the car or cancel. This company is also far from the airport, and returning with luggage to find another rental company would take a lot of time. We thought it wasn't worth it, so we just accepted the old car.

Reviewed: Jan 16, 2019

It's okay

Reviewed: Dec 29, 2018

To be honest, I'm very dissatisfied with this company. I booked a new Toyota Yaris, but upon pickup, I received an old Nissan Tiida from 10 years ago. The car was dirty and hadn't been cleaned, and there were numerous scratches. When I pointed these out and took photos, they said it didn't matter. I requested this be noted on the pickup form, but they told me not to rent if I didn't like it and questioned why I was inspecting the car so carefully. They said all their cars were in this condition. When I returned the car, they charged me almost 4000 RMB for a small two-centimeter paint chip on the rear of the car. I rented the car for 11 days for less than 2000 RMB. Charging nearly 4000 RMB for a scratch smaller than a fingernail? Are they crazy?

Reviewed: Mar 22, 2019

I was disappointed with the professionalism of the company and the unusual requests to do car hand over and return at a supermarket.

Reviewed: Jan 28, 2019

The customer service was excellent

Reviewed: Jan 19, 2019

Great service, they accommodate the actual needs of the customers, and the car was in excellent condition with only about 3,000 kilometers.

Reviewed: Jan 6, 2019

The staff were polite and responded quickly!

Reviewed: Jan 4, 2019

During pick-up, they only conducted a superficial inspection and told me that everything was recorded, and there should be no issues. Trusting them, I only checked for scratches on the surface. However, when returning the car, their inspection was very detailed, even feeling under the bumper and claimed it was scratched. It was frustrating, and I had to accept it. Please, everyone, be sure to carefully check under the front and rear bumpers during pick-up, especially in areas you can't see. Take photos for evidence! Otherwise, you won’t have any proof if something goes wrong! Take note! On this trip, a friend borrowed from another slightly larger company, and we had no such issues. Although it was a few hundred bucks more expensive, it was worry-free! Everything else was fine!

Reviewed: Jan 4, 2019

The car was delivered later than the scheduled time. We arranged to pick it up at 9 AM, but by 9:31 it still hadn't arrived. While driving, the car made a loud noise and couldn't be driven properly. They claimed it was sand in the brake pads. We drove on regular roads, not gravel, and requested a repair. They demanded a credit card for security and blamed us for the issue. When we reported this to the rental company, their staff insulted us, questioning our integrity. We didn't make up the problem; the car had an issue and the rental company should inspect it to determine responsibility. Instead, they asked for our credit card with unclear intentions. This almost ruined our plans. With such an attitude and service, who would dare to rent from them? Cars can have issues, but this approach and attitude are unacceptable.

Reviewed: Dec 15, 2018

They were helpful, it seemed to take a while to get the paperwork sorted and the man seemed a bit flushed. Ok experience overall.

Reviewed: Jan 16, 2019

The car was in average condition, a bit old, and the sound insulation wasn't great while driving. However, the store service was good.

Reviewed: Mar 9, 2017

The vehicle conditions from Bluekey are very poor. I rented a Toyota Corolla with over 90,000 kilometers on it. The wheel was damaged, the speakers were broken, the tailgate switch didn't work, and the right rear taillight was intermittently functioning. When I asked for a replacement vehicle, they said they had no other cars available. The deposit was charged directly to my credit card, not pre-authorized, and they have been making excuses for not returning the deposit even after one month. This company is run by Chinese owners. I recommend opting for an international company where you can get a replacement vehicle promptly if there are issues, without facing unavailability.

Reviewed: Jan 24, 2017

I suggest everyone think twice before considering Bluekey car rental at Auckland Airport. Here’s my experience: When picking up the car, the Chinese staff required a deposit of 2500 NZD. If there was any minor scratch when returning the car, the deposit would not be refunded because I did not purchase additional insurance. 2500 NZD (12500 RMB) seemed exorbitant, so I bought their insurance, which cost nearly 1000 RMB for 8 days. However, I later found out that my rental package already included insurance for minor scratches! Secondly, I feel this was more than a simple misunderstanding. When returning the car, an overseas staff member inspected it and said everything was fine. Then a Chinese staff member came out, looked around, and claimed there were a few scratches on the roof that required a compensation of 1000 NZD. After negotiation, they reduced it to 600 NZD (3000 RMB). I need to point out a few things about these scratches: 1. They were so minor that they didn't show up in the photos I took for evidence. 2. The additional insurance I bought didn’t cover the roof. 3. Charging 3000 RMB for scratches that don't show up in photos—isn't this a scam? 4. In hindsight, this company is quite sly. The car originally had more than 20 scratches (which they don’t repair), and you can't ensure you document all damages during pickup, but you'll be troubled at the return. In comparison, when I went back to Auckland, I rented a car from Discount. No deposit, no insurance, and everything was prepared in the car without any checks. The experience was vastly different. I have retained videos, photos, contracts, and other evidence of my experience with Bluekey. Feel free to consult if needed.

Reviewed: Jan 6, 2017

The experience was good; the car was in great condition and relatively new. Most of the staff were Chinese. They emphasized the challenges of driving on New Zealand's mountainous roads since we are from a big city and might not be accustomed to such conditions.

Reviewed: Dec 16, 2016

Each person's processing time was too long. But the service was good.

Reviewed: Nov 5, 2018

Both pickup and dropoff were at the giant Hertz company, amazing! I rented a Corolla but was given a high-end Mazda 3 with less than 40,000 kilometers and cruise control. It made the journey much easier. This car rental experience was awesome.

Reviewed: Jan 7, 2016

Excellent service attitude. Even though the service staff was quite elderly, they were still very patient and attentive. Very nice.

Reviewed: Sep 26, 2018

They should provide more detailed information on where to catch the shuttle bus after leaving the airport. The bumper was already damaged when we picked up the car.

Reviewed: Jan 11, 2018

Good service, the staff were very nice.

Reviewed: Oct 5, 2017

Fairly reputable, with a large fleet of vehicles.

Reviewed: Aug 29, 2016

Didn't see a store.

Reviewed: Feb 13, 2017

Excellent, highly recommended.

Reviewed: Sep 7, 2016

Satisfied

Reviewed: May 27, 2014

They do not accept VISA credit cards, which caused an issue when I arrived because they wouldn't let me rent a car. They said they couldn't process the card and suggested taking me to other rental companies. After negotiating, they allowed me to pay in cash directly. So, make sure to confirm the acceptable credit card types before renting. Other than that, everything was great; the car was in good condition, and the pickup and return process was simple and convenient.

Reviewed: Dec 12, 2013