23 Car Rental Brands in Venice, Italy

Service was good

Reviewed: Mar 7, 2024

Car was damage Car was without fuel and I was in a rush I had to search fast to filled up Car had smoke cigarettes smell Car was not properly cleaned inside

Reviewed: Nov 1, 2023

They tried to make us purchase additional travel insurance even though we had complete coverage through Axa. I however was hoodwinked and ended up buying cross border coverage for the whole rental even though we spent part of our time in the country in which the car was rented. Also the return car experience was difficult in the airport.

Reviewed: Sep 19, 2023

The person at the counter is an excellent customer service person.

Reviewed: Aug 31, 2023

Very good staff at the check-in and check-out.

Reviewed: Oct 26, 2022

The car was dirty inside and outside - when we pointed it out, we were told to bring in the similar - dirty - condition. We drove it from Venice to the mountains during winter and it happens to snow it winter, we were not provided winter tires so when we tried to climb a main road during snowing we were stuck on the road. We found a snow-tire socks in the trunk and used them. After returning the we were charged 45 Euro for using those sock. Invoice stated: Penalty for restoring snow chains/snow socks So good luck if you drive in mountains during winter.

Reviewed: Jan 11, 2024

That wanted to sell their insurance too much. Even though I said that I already have a full cover from Qeeq, they've been saying that it won't cover anything so I have to get theirs.

Reviewed: Dec 27, 2023

They tried to scam us by inventing some random damage on the car. I had pictures from when I picked it up and before dropping it off. Although the guy did not admit it, it was evident that he damaged the car while inspecting it to charge us. In the end, after showing the pictures, the guy changed the subject and received the car without any complaints or so.

Reviewed: Sep 16, 2022

The car had a few more scratches than were highlighted at pick-up but I took pictures and there were no issues raised at drop-off

Reviewed: Dec 7, 2023

Very easy, cheap, and fuss-free service. The car was in good condition. We'd got a hybrid car which helped save a lot on gas.

Reviewed: Nov 28, 2022

The hotline number in Milano italy can not contact and sms to Qeeq also have nothing to help Not good experience if your car tyre flat or accident if i need help from Europecar

Reviewed: Nov 14, 2023

El auto supero mis expectativas. La atención en mostrador inmejorable. No había personal para la entrega del auto.

Reviewed: Apr 27, 2022

Nice service. Good staff. Especially at drop-off!

Reviewed: Dec 31, 2019

Most of the cars were manuel

Reviewed: Aug 9, 2019

Audi A3 diesel is a good and low km car. However it took over 90 mins to get served and receive the car. Other patrons had the same experience - we were not alone. Car arrived dirty, damaged and with low oil warning light on. I've never had to add oil for a hire car before. Europcar later tried to blame me for damages to the vehicle, thankfully we took many pics on receipt of the vehicle to prove our innocence. Customer service at Europcar have been unresponsive to emails throughout the experience.

Reviewed: Jul 22, 2019

Amazing easyness on receiving the car. Dollar is a pleasant surprise

Reviewed: Jul 24, 2023

Excellent

Reviewed: May 26, 2022

We waited a long time to pick up the car. When returning, the parking garage where we told to return it was full and it took a long time to straighten out where to go.

Reviewed: Jul 12, 2019

Like: Efficiency
Dislike: Waiting time at pick up

Reviewed: Aug 18, 2018

Nos dieron un Audi Q2 automático. No tenían el auto que habíamos reservado

Reviewed: Jan 8, 2023

We have had very serious trouble with charges from Maggiore amounting to many Euroes. The reason is that Maggiore did not register our car properly (we ordered a BMW 3-series, but was given a 1-series - that was to small for us. Thus we changed to a Audi Q3 that was OK. But the person that got the BMW that we should have had was speeding and somehow the car was still registred on us... I have now received a fine from Italian police from a person driving a BMW at a location that I have never been. I was climbing mountains at the same time... The Maggiore will have to reimburse med for all the fines they have charged direkctely to my credit card and have to contatct italian poice (V/90746490X/2018) to have them cancel the fine.

Reviewed: Mar 1, 2019

Like: Bit slow on pick up of vehicle as counter was busy but still out in less than 20 minutes. Car had some damage but it was well documented on the paperwork and drop off was very fast and efficient . Found staff to be very friendly and helpful.
Dislike: No complaints, little concerned about damage but turned out to be no priblem

Reviewed: Sep 19, 2018

A pesar de que la tendencia en Europa para autos automáticos es que son más caros que los autos manuales, el precio fue adecuado en comparación con otras agencias.

Reviewed: Apr 27, 2022

Surprising rental than the one made at Venice airport. I had rented a Peugeot 3008 that was not available at the airport, the "Budget" attendant handed us the keys to a brand new Audi A8 quattro ...... for the initial rental price. This is what I call “service” Thank you for your professionalism.

Reviewed: Aug 11, 2020

These people are pure fraud and robbers. I returned the car with full fuel even then these thieves never returned my security deposit of 80 euros. I kept on emailing them but thieves are thieves.

Reviewed: Nov 10, 2019

Only thing is have to wait for long time when pick up the car

Reviewed: Sep 19, 2019

Car was changed to Fiat 500, no issues with that. Paid for both my wife and myself to drive car, insurance docs backed this up, Budget refused to sanction my wife driving as they claimed we hadn't both hired the car. Will not use this company again, as any questions were met with "unable to help" and apparent language difficulties, although demanding extra payments were easily said.

Reviewed: Sep 11, 2019

I cant take a final invoice or receipt. Im still waiting send to me.

Reviewed: Oct 4, 2021

Good

Reviewed: Aug 9, 2020

We had a great experience. Courteous staff, nice car.

Reviewed: Feb 26, 2020

I arrived in Venice at 10:15 pm and the employee at the pick up told me that, had I arrived after 11:00pm, I would have been charged of 45 Euros, a penalty that is not mentioned in the contract "since it doesn't happen often"! This is a very serious and unfair violation of a correct communication to the customers. I am not questioning the choice of the company about charging extra money for late evening pick-ups, I am greatly disappointed that the company doesn't mention it in the contract. I can't accept this way of behaving, I am not going to recommend Sicily by car if this lack of communication doesn't change.

Reviewed: Feb 6, 2020

the car was dirty outside. Usually I get clean cars from them. I knew that they will charge 45 euro for pick-up after 11pm, but this is not written in the contract or in any case I didn't find it anywhere. it should be clarified

Reviewed: Feb 5, 2020

Picked up car at Venice Marco Polo airport. Counter is located in parking P1 third floor. Checking out the car was a smooth process. The car was clean and in good condition. Had a punctured tyre during the trip and they provided a workshop for us to repair. Overall communication was very good.

Reviewed: Sep 11, 2020

Easy and very helpful

Reviewed: Jun 3, 2019

There was an issue with the automated system that caused a delay picking the car up. Staff were efficient, helpful and apologised for the delay.

Reviewed: Apr 21, 2019

Very professional and friendly staff!! Real personalized service! Absolutely outstanding!

Reviewed: Mar 12, 2020

Like: good condition car and great staff
Dislike: Na

Reviewed: May 30, 2018

1. non avendo macchine a benzina del gruppo che avevo richiesto, mi hanno addebitato 9,90 per la tassa sul diesel!!! (non era un problema mio) (e non la fa pagare nessuno per quelle categorie d'auto...) 2. al mio rientro mi hanno "consigliato", dicendomi che rischiavo di aver addebitata la pulizia dell'auto, che passassi da un lavaggio ad "aspirare" quelle 4 pietrine che c erano dentro. Risultato: 15 minuti tra cercare il benzinaio, cambiare i gettoni, aspirare e ritornare. tutto questo potevano farlo loro in 2 minuti esatti visto che è stato il tempo effettivo necessario per aspirare "quella gran quantità di terra che c'era..."

Reviewed: Feb 28, 2020

Ils m'ont oblige a payer une assurance supplementaire alors que ma carte bancaire offrait des garanties superieures.

Reviewed: Sep 17, 2019

À recommander L’essayer c’est l’adopter

Reviewed: Aug 25, 2019

The car was sufficient. I only needed a small car. I am not a fan of Smart cars but it was okay.

Reviewed: Jul 12, 2019

They made us wait for more than an hour and didn’t have the car on hand ... finally gave us a upgrade wich was good. Service was terrible the girl that dis the booking was super rude and that just the beginning...

Reviewed: Jul 7, 2019

Counter staff very friendly and helpful.

Reviewed: Oct 23, 2019

I have never waited so long to get a rental car in my entire life! Over 2 hours, with not many people in line. While I liked the car, it was too big for our purposes, but I was so exhausted from the long wait that I didn't want to exchange the vehicle. I vowed never to rent with Ecovia again! 1 hour into the wait with no movement in the line. Still have not received an explanation or apology for what took so long!

Reviewed: Sep 11, 2019

Good company, but signs led us to doing quite a lot of searching. Please tell other customers it is on the top of the parking block and the airport exit number.

Reviewed: Aug 28, 2019

Too few staff, those there were good, but unable to meet the demand hence slow service. Parking in ecovia area limited, had to double park, nobody there to check vehicle in.

Reviewed: Aug 27, 2019

Do not rent from Ecovia/Autovia. I picked up the car at the airport, drove it to a gated residence, and parked it and didn't drive it again until I returned the car to the airport. When I returned the car, they found a "scratch" on the Back of the mirror and Ecovia wants to charge me about $160. This is a ridiculous and frivolous charge. First, it was late at night, dark and rainy when I picked up the car. I did a cursory inspection of the vehicle but who checks the back of the mirror for scratches? No American company would charge you for this. Just look at the attached picture ! I'm sure the scratch was already on the car when I picked it up because it was parked undisturbed in a garage at a residence. Maybe I was penalized for not purchasing their insurance. I appealed the charge to Ecovia/Autovia to no avail. The other practice that this company did was to give me the car with the tank 2/8ths full of gas. When this happens, the customer Always returns the car with more gas because he/she does not want to be charged. The customer deserves a car with a full tank of gas at pick-up. Start-up rental companies like Ecovia with unethical practices like this should be avoided. They drive you to the major car rentals where you know you will pay more but they won't try to screw you like Ecovia is doing to me. The low price isn't always a good deal. It bothers me that this company is getting away with screwing me on such a frivolous charge. Just look at the picture. I will not rent from Ecovia again. Buyer beware of Ecovia/Autovia!

Reviewed: May 10, 2019

Good company. Only the 12V connection was not working so i couldn't use my GPS Garmin (USB port didn't work with my device and that wasn't the Green Motion fault because it didn't work in other cars as well).

Reviewed: Oct 16, 2019

As always, not the car I expected but happy with Skoda Oktavia estate in lieu of Alfa. However, I think this was primarily because you wanted to get a German registered car back to Munich on a one way drop off.

Reviewed: Oct 1, 2019

Nous sommes tres decus de la voiture parce que nous avions réservé un VUS Jeep et avons recu un Renault Captur beaucoup trop petit pour 4 voyageurs. Durant les deux semaines de location, nous avons du composer avec une superposition de valises durant tout le trajet. De plus, nous avions pris avec vous l’assurance totale et avons du debourser 600$ euros a la prise de la voiture plus (+) 300$ euros au retour de la voiture.

Reviewed: Aug 23, 2019

The car was not available that we requested. Took 3 tries to get a car that would work. Very disappointed.

Reviewed: Sep 20, 2019

Car was heavily chiped, dented and with two major dents which were not included on the condition report. Luckily this was picked up by me prior and was included on the report. Counter staff at pick up were trying to scare us to buy additional insurance despite knowing that we already bought this earlier from easyrentcars during booking.

Reviewed: Sep 2, 2019

great car, great service, professional staff

Reviewed: Aug 21, 2019

Pick up location is not the same as stated. It requires to take shuttle to get the car. The car is quite small and I can barely fit two large luggages.

Reviewed: Aug 19, 2019

Quick car pick up and drop off, no pressure to buy additional stuff, received Great, almost brand new car with low mileage. Received car with full tank of gas, which is not always the standard with rental companies at VCE.

Reviewed: Jul 9, 2019

Great service but would have liked something closer to the airport.

Reviewed: Sep 18, 2019

Simple et facile

Reviewed: Sep 17, 2019

Once we found where to pick up the shuttle to the pick-up point, everything was very easy. The staff at the pick-up and drop-off point were fantastically helpful and kind. They deserve congratulations. The car was almost new and spotlessly clean. It was a first-rate rental experience.

Reviewed: Aug 31, 2019

Short delay at drop off caused by o my 1 person working responsible fir issuing cars and checking in returned cars

Reviewed: Aug 26, 2019

Staff really good.

Reviewed: Aug 15, 2019

The counter staff in Venice were very busy when we went to pick up our vehicle but they worked quickly to look after everybody as fast as possible. The only thing I thought could be improved would be signage directing people to the proper area to fill out the appropriate forms.

Reviewed: Aug 27, 2019

Very disappointed that you consider a station wagon and a minivan to be the same class of cars. I booked my car very early to make sure you get it right. If you didn’t have a minivan available you should have given me a better car, not a worse one. I was tired, had three kids with me and no time to argue with the personnel but this is two times that I am renting a car in Italy and I am extremely disappointed with the lack of customer orientation those people have.

Reviewed: Aug 16, 2019

I clarified prior to booking the car to make sure that I can drive the car into Bosnia and I even clarified again when I picked up the car. Everyone said there won't be any issues, but I was not able to enter Bosnia when I came to the boarder. It's in the law that a original green card is needed to enter Bosnia. Alamo just gave me a copy and said it will be good enough. I had to leave the car and get a taxi to Bosnia and rent another car. I do want a refund on the car.

Reviewed: Jul 23, 2019

Counter staff were horrendous. We had planned on adding a driver and potentially taking out extra insurance. The counter staff scoffed at us when she found out we ordered a panda. "good luck" was the response when she saw the buggy and intimated it would never fit. She also used the words "up sell" constantly without giving any insight into what we were getting in the up sell, just that we had to have it in order to get xxx. I work in tech sales and I would never ever tell a client "oh in order to get xxx you need to buy an upsell" invest in a consultative sales team. If the staff had of said something like "we can't offer xxx on the base package unfortunately, but we can upgrade you for £xx and you will be able to get what you want plus all these other benefits" the experience would have been far better.

Reviewed: Jul 21, 2019

Easy to locate the checkout counter and actual vehicle. The back seats were a bit dirty, the car was great and we didn’t have any issues.

Reviewed: May 24, 2019

Nice car, slick, professional and friendly service.

Reviewed: Aug 23, 2019

45mn pour récupérer le véhicule

Reviewed: Jul 7, 2019

Given lower category of car and no one cared. Staff didn't care and were not helpful in sorting out our problems. Car dirty. Terrible car to drive.

Reviewed: Jul 2, 2019

Very easy to use. Friendly check-in experience in foreign country. Process took about 10-15 minutes. No issues.

Reviewed: Jun 24, 2019

car was ok but the phone number provided for the shuttle didn't existed, the customer service as well, there was no direct contact with the local agency, through the online support managed to get a phone contact that redirect my call to a.different country. Someone had to come from 40km away just to take me to the agency 2km away where i got the car at the end, the agency clerk didn't offer any apology neither any partial refund for the time and petrol wasted by the person who took me to the agency. Extremely unacceptable

Reviewed: May 8, 2019