The car I got was good and with the winter tyres I specifically wanted. I even got tyre socks too.

Reviewed: Mar 21, 2025

Here’s a polished version of your feedback for posting on a third-party website: I had a disappointing experience with RentalPlus regarding their airport pickup service at Milan Malpensa on February 29, 2025. Upon arrival, I followed the provided instructions and called their office, where a representative directed me to Arrival Gate 5 and asked me to call back for pickup. However, after reaching the designated location, my repeated calls (at least 15 attempts) went unanswered. Left without assistance, I had to arrange my own transportation via Uber to their office, costing me €30. When I arrived, their staff acknowledged the issue and suggested I reach out for a refund, but I have yet to receive any resolution. This experience was frustrating and inconvenient, and I hope RentalPlus improves their communication and reliability for future customers.

Reviewed: Mar 6, 2025

1) The counter staff was very friendly and helpful. 2) The release of the deposit was immediate! 3) We booked full to full fuel tank, however it was then level to level (which I usually avoid), even though accaptable. 4) The pickup instructions were incorrect. Instructions said exit 8, while it was actually 3. The info on the pickup van was also incorrect, however we managed to get there. I would use this company again when in Milan. Overall good and happy with the service.

Reviewed: Feb 24, 2025

Few things that I did not like: - The place does not accept a Venezuelan license despite the license being international - The person that we spoke to did not speak any English but only Italian which made the conversation painful - The staff did not explain to us how tolls work in Italy so we paid a ticket because we did not know how they work

Reviewed: Dec 26, 2024

What is expected

Reviewed: Nov 25, 2024