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Last updated on: Jan 9, 2025
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Rent a car43 Rental Locations
Europcar
8.8/10
Milan Malpensa Airport T2
Keddy by Europcar
8.7/10
Milan Malpensa Airport T2
Keddy by Europcar
8.7/10
Milan Malpensa Airport T1
Rental Plus
8.7/10
Malpensa Airport
Hertz
8.6/10
Milan Malpensa Airport
National
8.5/10
Milan Malpensa Airport Terminal
Firefly
8.5/10
Milano Malpensa Mxp
FLIZZR
8.5/10
Milan Airport Malpensa T2
FLIZZR
8.5/10
Milan Airport Malpensa T1
Thrifty
8.5/10
Milan Malpensa Airport
Dollar
8.5/10
Milan Malpensa Airport
Enterprise
8.5/10
Milan Malpensa Airport Terminal
National
8.5/10
Milan Malpensa Airport Terminal
Enterprise
8.5/10
Milan Malpensa Airport Terminal
Sicily By Car
8.5/10
Milan Malpensa
Wheego
8.5/10
Milano Malpensa Airport (mxp)
italy car rent
8.5/10
Milano Malpensa Aeroporto
Autounion
8.5/10
Milan Malpensa Airport
otoQ
8.5/10
Malpensa Airport
Sicily By Car
8.5/10
Milan Malpensa T2
RentSmart24
8.5/10
Parkingo Malpensa
Locauto
8.5/10
Milano Malpensa Aeroporto T2
Locauto
8.5/10
Milano Malpensa Aeroporto T1
Europcar
8.4/10
Milan Malpensa Airport T1
Acarent
8.4/10
Milano Malpensa Airport
OPTIMO RENT
8.4/10
Milano Malpensa Aeroporto
B-RENT
8.4/10
Milan Malpensa Airport
SURPRICE RENT A CAR
8.3/10
Malpensa Airport
ecovia
8.3/10
Milano Malpensa Airport
DRIVALIA
8.3/10
Milano Malpensa Aeroporto
Centauro
8.2/10
Milan Malpensa Airport
Budget
8.2/10
Milan Malpensa Airport
Budget
8.2/10
Milan Malpensa Airport
Target Rent Italy
8.1/10
Malpensa Airport
GREEN MOTION
8/10
Milano Malpensa Airport
Alamo
8/10
Milan Malpensa Airport Terminal
Felirent
8/10
Milan
Alamo
7.9/10
Milan Malpensa Airport Terminal
AVIS
7.9/10
Milan Malpensa Airport-terminal 2 - Mxp
AVIS
7.9/10
Milan Malpensa Airport - Terminal
NOLEGGIARE
7.6/10
Malpensa Aeroporto
GOLDCAR
7.4/10
Milan Malpensa Airport
OK Mobility
6.9/10
Ok Mxp
Show other 40 locations
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J.Bonal
Milan
Excellent
Un peu d'attente au guichet, mais compensé par la qualité de la voiture et la compétence des personnels.
Read More >Reviewed: Jan 10, 2025
فيصل الماجدي
Milan
Excellent
Juliet Wyclif(fe)
Milan
Average
Possibly because of the low prices, Europcar had the most customers but only half the staff, leading to over an hour of waiting. I rented a station wagon, but the trunk wasn't as big as expected, almost couldn't fit everything, more like a hatchback.
Read More >Reviewed: Jul 18, 2024
Gene Albert
Milan
Excellent
Ann Brewster
Milan
Excellent
Long waiting time to pick up the car, slow service. Smooth return process. Rented a Focus but was given a Q2, which was too small, so I got a Mercedes C wagon with over 6000 kilometers. Overall, I'm satisfied.
Read More >Reviewed: Jul 5, 2024
Milan
Poor
This is by far the worst car rental experience I have ever had. The counter staff fraudulently upgraded my vehicle without my consent and overcharged me 90 euros. This fee is almost double the original rental cost. I did not receive any receipts or notifications about the upgrade during the entire rental process, which is clearly fraudulent. I will definitely never rent from this car rental company again.
Read More >Reviewed: Dec 14, 2024
Poppy Boyle
Milan
Excellent
Yvette Haydn
Milan
Excellent
Harlan Law
Milan
Excellent
Bella Hamilton
Milan
Excellent
Excellent, the car was very new, and the service was also very good.
Read More >Reviewed: Jun 14, 2024
Z.Weinberger
Milan
Very good
Boris ITB
Milan
Average
Instead of a Toyota Aygo X, a Fiat Panda was provided for rent, which is a completely different car. The Fiat Panda (hybrid) had low mileage but the whole body (especially the roof) was damaged. The windscreen washer tank was empty. I asked at the counter for a change of car and was ready to pay extra, but it was ultimately refused. The reason given was that there were no other cars available for hire. An employee of the rental company told me in a harsh manner that the only alternative for me was to cancel the rental and contact Customer Support. I was forced to accept a Fiat Panda, whose only advantage was its relatively low fuel consumption.
Read More >Reviewed: Oct 24, 2024
Gustave Gold
Milan
Excellent
Alston Cecillia
Milan
Excellent
Milan
Average
Very difficult to find RentSmart24 address, service phone number no answer after 18:00. NO Instruction about were we can find a shuttle bus in Malpensa airport. Nobody’s of different rental companies in airport knows were we can find RentSmart24.
Read More >Reviewed: Jun 15, 2024
Milan
Very good
K.Hue
Milan
Excellent
Angela Perkin
Milan
Excellent
Very easy to find, they briefly pitched additional services but you can just decline, service was very quick.
Read More >Reviewed: Mar 26, 2024
Faithe Finger
Milan
Excellent
M.Giacomazzi
Milan
Very good
the care was not in perfect condition. I also requested to pick the car one hour before the booking time and it was absolutely impossible (they asked me to pay an extra 150 euros for anticipating the time)...
Read More >Reviewed: Nov 4, 2019
M.Grismer
Milan
Excellent
Elvis Lee
Milan
Average
When picking up the car, they didn't give me a vehicle inspection form, so I recorded a video myself. When I returned the car, they gave me an inspection form and said there was a scratch on the trunk lid! They even sent it by email. I insisted on checking it in person before leaving, but the store said they didn't have time. Upon reviewing my pickup video, I saw the scratch was already there.
Read More >Reviewed: Jul 30, 2024
Olive Baker
Milan
Excellent
The store attendant had a great attitude and recommended a suitable vehicle based on our luggage. The car was almost new with just over 2,000 miles.
Read More >Reviewed: Jul 20, 2024
Gill Christ
Milan
Excellent
Overall service was excellent. No insurance upselling during pickup, and the car provided was very new.
Read More >Reviewed: Jul 17, 2024
Quintion Noel
Milan
Excellent
P.Cahill
Milan
Excellent
udubsalum
Milan
Very good
The pick up process took a long time because there was only one person on staff and the customer before be had all sorts of questions and odd requests. The Felirent rep was very helpful and professional. The car they gave me was a newer vehicle and rode really well. It had all of the newest technology. I was extremely pleased. Upon return they inspect the car with you VERY thoroughly. Make sure you take many time stamped pictures and video of the car's condition before you pull out of the lot when you pick it up. Thankfully, I did just that and I received my full deposit back. I had a very good experience with this company.
Read More >Reviewed: Jul 30, 2024
Christ Austen
Milan
Excellent
Called upon arrival and the pickup car arrived within ten minutes. The processing and car collection were quick.
Read More >Reviewed: Jul 4, 2024
Heloise Esther
Milan
Excellent
Called and was picked up within ten minutes. The paperwork and car collection were quick.
Read More >Reviewed: Jul 4, 2024
Lennon Lowell
Milan
Very good
Overall good, the car models are new. Just a bit far from the airport.
Read More >Reviewed: Jun 15, 2024
MO
Milan
Very good
Very happy. They gave us an upgrade and there were no problems with the drop off.
Read More >Reviewed: Aug 19, 2024
Perry Lytton
Milan
Very good
Low efficiency in Europe, the vehicle's windows were not properly cleaned, posing safety risks.
Read More >Reviewed: Jul 16, 2024
Candice Newman
Milan
Poor
They will forcibly increase the price if your flight is delayed, aggressively sell insurance, and use misleading tactics to raise fees.
Read More >Reviewed: Jul 14, 2024
Theresa Needham
Milan
Excellent
Judith Gracie
Milan
Excellent
Enid I.
Milan
Average
After experiencing a flat tire, I contacted multiple times but the issue was not resolved.
Read More >Reviewed: Jul 31, 2024
Louis Barney
Milan
Excellent
R.Piyanantapat
Milan
Good
Malcolm Rutherford
Milan
Excellent
Ksenia
Milan
Excellent
I was charged by Alamo for roadside assistance service still, after I clearly stated I did not want the service. Only two days later I noticed extra charge on my credit card. So far I filed request for refund but have not heard back yet
Read More >Reviewed: Aug 16, 2020
April Daniel
Milan
Excellent
Diana Bert
Milan
Excellent
If timing is right, the whole process is very smooth. However, their working hours are from 8:00 AM and they are closed on Sundays. It might be more troublesome outside these hours.
Read More >Reviewed: Jun 18, 2024
Constance Antoinette
Milan
Average
Airport pick-up and drop-off.
Reviewed: Jun 19, 2018
Gilbert Amelia
Milan
Excellent
Although pickup and drop-off are not at the airport, there's a shuttle service.
Read More >Reviewed: Jul 21, 2017
Steven Bush
Milan
Average
Not an airport rental company at all, no counter, had to wait 40 minutes for a pickup call to take us to a small hotel in a neighboring village which had a tiny counter.
Read More >Reviewed: Apr 26, 2016
Sophia Buckle
Milan
Average
I would avoid this company. It's an Italian local company that attracts people with low prices, and it is indeed cheaper than several other international companies. However, every time I rent a car, it's never the model I reserved. Last year, I reserved a Ford Focus, but got a Toyota instead. The trunk could only fit one 24-inch suitcase, so I had to put the other suitcase in the back seat. This year, I reserved an MPV, but ended up with a Peugeot SUV. We had three 24-inch suitcases and could only fit two of them. In the end, I had to pay nearly 400 euros extra to switch to a Skoda. What a rip-off! Also, because I didn't buy their insurance, they inspected the car very meticulously when I returned it. Thankfully, I was aware of their practices from last year.
Read More >Reviewed: Jul 30, 2024
Sabrina Salome
Milan
Very good
Carol Hamlet
Milan
Excellent
Mamie Jonah
Milan
Very good
The pickup process was a bit busy, and they tried to upsell services but were firmly declined.
Read More >Reviewed: Jun 28, 2024
Evangeline Den(n)is
Milan
Excellent
Afra Nichol(s)
Milan
Excellent
Nydia Huntington
Milan
Poor
The car they rented to me was extremely terrible. It was the worst car rental experience I've ever had. Firstly, the car didn't have a reverse camera, and it's 2024! Can you believe that a car still doesn't have a reverse camera? Secondly, the car's dashboard displayed a battery level that continuously dropped as you drove. To recharge, you had to brake frequently, making me feel like an idiot braking on the highway. Thirdly, the air conditioning was inefficient and only cooled when the car was moving. When stationary, it was no better than a fan. Lastly, the most intolerable issue was the lousy USB port. I had to use USB for navigation since Bluetooth was not an option, but the car's USB port was very unresponsive. Often, it would disconnect while driving, losing the navigation, and eventually, it stopped connecting altogether. Truly garbage.
Read More >Reviewed: Jul 21, 2024
Suzanne Clarissa
Milan
Excellent
Spencer Toland
Milan
Very good
It was actually quite easy to find and very convenient. However, I thought it would be a pure petrol manual car, but I was given a hybrid car. The staff who checked the car during the return was very thorough.
Read More >Reviewed: Jul 19, 2024
Betty Roosevelt
Milan
Very good
This car rental experience was excellent. The car was new and there were no overcharges. Highly recommended.
Read More >Reviewed: Jul 14, 2024
Elliot Strachey
Milan
Excellent
Channing Dick
Milan
Excellent
Penny DuBois
Milan
Average
During the pickup process, they tried to sell extra services. Also, the car rented in winter was fitted with summer tires, which caused the car to slip and resulted in an accident.
Read More >Reviewed: Feb 27, 2020
Milan
Good
Lyndon Hosea
Milan
Poor
The rental store was deceptive. My bill at the store was over 1,200 euros, whereas I had already paid more than 500 euros online. I repeatedly confirmed that I had already purchased insurance and did not need additional coverage. The store staff, however, slyly insisted that the extra 700 euros was just a deposit and would be refunded if there were no issues. When returning the car, they claimed I had used the full insurance and signed the contract, so the order was closed and nothing could be done. This is not my first time renting a car in Italy, but it’s the first time I've encountered such a deceptive mandatory insurance practice. This is commercial fraud and I'm very upset, currently negotiating with the rental platform.
Read More >Reviewed: Feb 13, 2020
Lynn Surrey
Milan
Very good
Andre Isabel
Milan
Excellent
Alva Arabella
Milan
Poor
I gave one star because the car matched the model I booked. However, the local rental company has many hidden fees, and the staff's attitude is very dismissive. When returning the car, they claimed that a handle cover was missing. I showed them the video and photos from when I picked up the car, which already showed the cover missing. They said 'no problem' at the time, but then noted it as damage on the return checklist. The staff was very dismissive and deceptive.
Read More >Reviewed: May 4, 2024
Monroe Henley
Milan
Excellent
Lee Mr.
Milan
Excellent
차량 반납 후 렌트카 회사에서 유류대에 대한 청구서가 왔습니다. 반납할때 반납 처리 직원에게 픽업,반납 사진을 보여 주었는데 청구비용이 많다고 생각 됩니다.확인부탁드립니다.그리고 보증금 결제한거에 대한 정리 확인부탁드려요.관련 사진보내겠습니다.
Read More >Reviewed: Aug 9, 2023
Aurora Kell(e)y
Milan
Poor
Beware of this company! At Milan Malpensa Airport T1 location, we experienced the flashlight damage check. 1. When picking up the car, the staff quickly walked around the car without using a flashlight and didn't find any visible damage, so they recorded it as undamaged. 2. When returning the car, the staff used a strong flashlight to meticulously inspect the car and found a tiny scratch that can't be seen with the naked eye, only with a flashlight, and claimed it as damage. During the rental period, the car had no collisions or scratches. We also used the automatic inspection feature of the rental app to upload photos when picking up the car. However, since we didn't use a strong flashlight for the photos, even zooming in makes it hard to tell if the scratch is new or old. After multiple car rentals both domestically and internationally, this was the first time experiencing such a flashlight inspection. Using eyes for pick-up but a flashlight for return, this method is unacceptable for anyone. Avoid this company!
Read More >Reviewed: Jul 22, 2024
Eileen Eveline
Milan
Excellent
Irene London
Milan
Average
The rental company was previously Alamo, and the service was decent, but the car was really disappointing. It was very fuel-inefficient! The fuel costs almost matched the rental fee, which was terrifying.
Read More >Reviewed: May 27, 2024
L.Harney
Milan
Excellent
Car was very clean and well presented. Counter staff friendly and easy to talk to. Could not fault the processes for collection or drop off
Read More >Reviewed: Apr 21, 2024
Ranjan
Milan
Excellent
We landed in terminal 1 and car centre was in terminal 2. That apart everything else was good
Read More >Reviewed: Aug 30, 2023
Julie Maltz
Milan
Excellent
Faithe Finger
Milan
Excellent
Julian Kennedy
Milan
Very good
Monica Kent
Milan
Excellent
No upselling of additional services, accepts domestic translation documents - Locauto group
Read More >Reviewed: Mar 16, 2024
Cecil Cronin
Milan
Average
Following the instructions given by Zuzuche for car pickup at Milan Airport was extremely frustrating. In the midst of a violent storm, there was no shuttle to pick us up. Multiple calls to the rental company went unanswered, or they promised a shuttle would arrive in ten minutes but kept us waiting for several ten-minute intervals. There were many shared shuttles to the area, but some drivers refused to take us, some were fully booked, and most ignored us after seeing the address on our rental slip. Couldn't get a rideshare, and taxis refused to go (perhaps it was too close). Bought full insurance through Zuzuche, but the counter did not recognize it (claims had to be made through Zuzuche). Because claim responsibility lay with Zuzuche, the rental company offered no help for roadside issues. Zuzuche was powerless, providing only an international road assistance number. After over ten years of renting cars abroad through Zuzuche, this trip made me realize many issues I had luckily avoided before. Future lesson: rent from an international company rather than a local one, and buy insurance from the rental company, not the platform.
Read More >Reviewed: Jul 21, 2024
Milo Galbraith
Milan
Average
Following the car pickup instructions provided by the rental company at Milan Airport was a nightmare. In the pouring rain, no shuttle came to pick us up. We called the rental company multiple times, but no one answered or they said a car would arrive in ten minutes, which turned into several ten-minute intervals. There were plenty of shuttles shared by other services in the airport area, but some were unwilling to take us and others were fully booked. Most drivers ignored the address on our voucher. We couldn't book a ride-share service, and taxis refused to go there (maybe because it was too close). We had purchased full insurance through the rental platform, but the rental desk wouldn't acknowledge it (claims had to be filed with the platform). Because the platform was responsible for claims, road assistance from the rental company was non-existent. The rental platform was essentially helpless, providing only an international road assistance number. Over ten years of using this rental platform for overseas trips, we lucked out by not encountering these issues previously. The major lesson here: rent from a major international company, not a local one, and buy insurance directly from the rental company, not the platform.
Read More >Reviewed: Jul 21, 2024
Yvonne Carllyle
Milan
Very good
Eartha Malthus
Milan
Excellent
Bennett Mill
Milan
Average
The service attitude was okay, and the queue time was just a few minutes. However, the staff informed me that there was no Audi A3 available and replaced it with a GM SUV. Although it seemed like an upgrade on the surface, I wasn't happy. I mainly rented the car for driving in the Dolomites, where smaller cars are better suited for narrow and winding roads. A larger car only made my driving more difficult.
Additionally, I was dissatisfied that they replaced my rental with a larger car and refused to note the existing damages on the car rental contract form. Otherwise, everything was fine.
Reviewed: Jul 2, 2024
Betsy Butler
Milan
Excellent
Gladys Sainsbury
Milan
Excellent
Camille FitzGerald
Milan
Excellent
Cornell Warner
Milan
Excellent
Milan
Excellent
Maggiore charged my credit card a month after claiming there was a scratch on the car. Then, they charged me again six months later and could not provide any proof when I contacted them.
Read More >Reviewed: Jul 4, 2024
Pete Kehoe
Milan
Average
We were given a car with a flat tire. Tire pressure light immediately came out 15 km after we left. We filled up the tire each morning for 3 days until it got really bad. Brought it to the Verona airport to exchange cars and they insisted the tire wasn’t flat. I told them I just filled it up 10 minutes ago so we could get there. They then charged us for another whole rental which cost more for 3 days than the original charge of a car for 7 days. I paid for two car rentals. I tried to have them think logically saying why would I drive out of the way while on vacation to exchange a car for the same thing or lesser if there wasn’t a problem. Sure enough as they argued you could see the tire got flat. They never even apologized. It was an extremely unpleasant experience
Read More >Reviewed: Jul 20, 2019
A.Alkaabi
Milan
Excellent
Joshua Stone
Milan
Poor
Terrible, this is the worst rental experience I've had abroad! Booked a BMW 2 Series, got a 1 Series instead. The car size and trunk capacity are completely different, leaving us with no space for our luggage. Their attitude was horrible, claiming they don’t have BMW 2 Series! They demanded 650 euros to switch to a Ford of the same size! It's just a scam! Downgrade the car and then charge extra. Two months after we got back, we were charged over 200 euros again. After multiple communications via the rental platform, they claimed it was for insurance. We had bought full insurance through the rental platform and explicitly declined insurance at pickup, signing no documents. They charged us on the last day before the credit card guarantee expired. Absolutely shameless and garbage service!
Read More >Reviewed: Jan 10, 2019
Kennedy Samson
Milan
Average
Neither good nor bad, just so-so. Waited for 30 minutes, spent another 30 minutes discussing the car model, took 1 hour to rent the car.
Read More >Reviewed: May 14, 2018
Lilith Cissie
Milan
Excellent
Judy Dunbar
Milan
Average
Helen Emerson
Milan
Average
Do not rent from Avis, they take advantage of customers. The car provided was seriously different from the one booked. Booked a Toyota, got a JEEP instead, and the fuel consumption was extremely high. Booked a gasoline car, got a hybrid instead, but using the hybrid as a gasoline car resulted in small tank capacity and high fuel consumption. I felt like I was always either refueling or on the way to refuel. The car's condition was poor as well; the car they gave me had a big dent that wasn't repaired but still rented out.
Read More >Reviewed: Feb 29, 2024
Andrew
Rome
Excellent
F.Adnan
Milan
Excellent
I upgraded my car to a bigger and the counter staff was more than willing to cooperate. Not many people on pickup because its still early. Car was not washed before pick up but not too dirty. I sent the car while the drop off point is still closed. Overall experience was good.
Read More >Reviewed: Aug 10, 2022
Stanford Garcia
Milan
Poor
The service attitude was extremely poor, the waiting time was very long, and the staff were slow and inefficient. When returning the car, I waited for more than half an hour, but no one came to assist. I communicated with the staff, mentioning that I needed to catch a flight and hoped they could expedite the process, but the staff rudely told me that missing the flight was my problem and that I should have allowed enough time for the car return. I had already waited for more than half an hour; how much more time is considered sufficient? This was the worst car rental experience I've ever had abroad. Additionally, when I picked up the car, it had long scratches and dents. I mentioned this to the staff, who said it was fine, and I did not record it, assuming they had. However, they hadn’t noted it either. When returning the car, they tried to blame me for the scratches. Thankfully, I had purchased full insurance, so they stopped arguing when they saw my coverage. If not, it would have been another hassle. I highly do not recommend this car rental company! Regarding insurance: although the rental fee seems cheap, buying full insurance on-site is double the price compared to purchasing it online. I didn't buy it online and regretted it greatly.
Read More >Reviewed: May 9, 2024
Ursula Landon
Milan
Poor
The service attitude was extremely poor, and the waiting time was very long. The staff were slow and inefficient. When returning the car, I waited for over half an hour and no one came to assist. When I communicated with the staff that I had to catch a flight and hoped for quicker service, they rudely told me that missing my flight was my problem and that I should have allocated enough time for returning the car. Come on, I already waited for more than half an hour, how much more time is considered sufficient? This was the worst car rental experience I've had overseas, bar none. Additionally, when I picked up the car, there were long scratches and dents. When I mentioned the condition of the vehicle, the staff said it didn't matter. I was a bit careless and didn't document it, but it turned out the rental company didn't note it either. When I returned the car, they claimed the car body was damaged. Fortunately, I had purchased full insurance, and when they checked my insurance details, they stopped talking. Otherwise, I likely would have had to argue endlessly. In short, I highly do not recommend this car rental company! Regarding insurance: although this rental company has cheap rental fees, buying full insurance on site is twice the price compared to buying it online. I didn't buy insurance online, which turned out to be a costly mistake.
Read More >Reviewed: May 9, 2024
Joan Hardy
Milan
Average
The order amount was 47.50, but I paid 69.74 at the store. Now, looking at the invoice, everything is written in English except for an extra charge [cleaning fee] which is deliberately written in Italian.
Read More >Reviewed: May 8, 2024
William Bertha
Milan
Poor
Extremely frustrating, they forced additional sales. After an accident, they charged 1200 euros but refused to provide a repair list.
Read More >Reviewed: Apr 18, 2024
Lilith Maria
Milan
Poor
There was no service, the rental staff kept pressuring me to buy insurance. I told them I already bought it, but they said they couldn't see it in the system. One male employee even yelled at me, asking why I didn't trust him and instead asked the passenger next to me. It was ridiculous, their attitude was horrible. After a while of confrontation, his attitude finally changed. There were clearly Jeep cars in the store, but they gave me a Suzuki and said it was similar. Truly speechless.
Read More >Reviewed: Apr 1, 2024
Milan
Good
Al alquilar el coche no había ningún problema para hacerlo con tarjeta de debito. Cuando llegue a la ventanilla me exigieron contratar el seguro o sino no tendría coche. El seguro costó 7 veces mas que el alquiler.
Read More >Reviewed: Mar 30, 2024
A.Velioulis
Milan
Average
The staff took advantage of our hurry and didn't informed us (at all) about the refuelling fee and also they have double charged us the insurance fee although this was already purchased through easyrentcars.com
Read More >Reviewed: Aug 25, 2019
A.Makarov
Milan
Good
Sara Bartholomew
Milan
Poor
Very dissatisfied with this rental company. First, the contact number provided by the car rental platform was unreachable. Since this rental company is not located at the airport, it is about a 10-minute drive away. After landing that day, we called the rental company but no one answered. We contacted the car rental platform’s customer service, but they couldn't reach the rental company either. We waited at the airport for two hours until finally, a car from the rental company picking up other customers took us back. Upon arrival, the staff at the rental company made things difficult and insisted we pay extra to upgrade the vehicle. When we refused to pay extra, they claimed they didn't have any automatic cars and offered us a manual one, even though we had reserved an automatic. After further discussions with the car rental platform’s customer service, we spent another two hours at the rental company before getting the car. The whole process took almost five hours, which was extremely frustrating.
Read More >Reviewed: Mar 2, 2019
Ingram Mackintosh
Milan
Poor
There were many customers waiting at the store, but only two employees handling the transactions. Everyone started getting impatient. When we were finally being attended to, the staff kept trying to sell us their insurance, claiming we could get a better car if we bought it. We politely declined, stating we had already purchased full coverage from another platform, but they kept insisting we buy their 19-euro roadside assistance insurance. After we refused again, the staff member rolled his eyes and slammed the car keys onto the desk. We were all shocked. Another Chinese customer being served at the same time went through the same process, but with slightly better attitude from the staff.
Read More >Reviewed: Sep 4, 2018
D.P.
Milan
Good
I was absolutely surprised that to rent the car I booked I would have needed two credit card. It wasn't mentioned anywhere on QEEQ.COM (the 3rd parties where I booked the car) and I had to take what I was allowed to instead of what I paid for.
Read More >Reviewed: Nov 19, 2023
M.Kazantsev
Milan
Very good
Absolutely terrible direction signs for drop-off in Terminal 2 (instead of Terminal 1). I did a few laps looking for a ride.
Read More >Reviewed: Jan 13, 2020
Ian
Milan
Excellent
Le personnel Europcar de l'aéroport du Milan est très agréable et pas de tout lourd pour proposer des services additionnels etc. J'ai déjà eu des mauvaises expériences de location dans d'autres agences, mais cette fois-ci tout s'est passé à merveille. Tous les défauts de la voiture étaient signalés, cela ne m'étais jamais arrivé ! Pour le retour de la voiture il faut bien prêter attention car il y a des travaux dans le secteur.
Read More >Reviewed: Oct 3, 2019
Milan
Average
Attente très longue au guichet et interminable pour sortir le véhicule du parking car véhicules garés devant et assistance de l employé débordé necessaire- plus d’une heure. sans compter trajet en bus pour le T2.Multiples rayures et dommages mais bonne qualité du véhicule. Courtoisie du personnel mais vraiment beaucoup trop long en plus en dimanche et à 11h du matin! Le plus : possibilité de retourner le véhicule au terminal
Read More >Reviewed: Aug 25, 2019
N.Godbole
Milan
Excellent
Like: Car gave good mileage...it was equipped with snow chains and reflector jacket in case of any emergencies
Dislike: Car was by default set for Italian language which was little tricky to change back to english..
Reviewed: Aug 18, 2018
Fabio De Sario
Milan
Excellent
Buena atención en el mostrador, oficina moderna y limpia. La devolución del coche es algo complicada, poca señalización y reducido espacio para la entrega. Coche nuevo e impecable.
Read More >Reviewed: Feb 7, 2020
N.Goyal
Milan
Excellent
Counter staff was extremely helpful and efficient. I was in and out in not more than 5 minutes. Mary Anne was the one who attended to me and she was exceptional, nothing short of excellent. The way she helped me in completing the formalities quickly was stellar. I loved their service.
Read More >Reviewed: May 12, 2019
Kay Pound
Milan
Excellent
The service was good and the process was simple. However, they were picky about the credit card, which was annoying. The price was relatively cheap though.
Read More >Reviewed: Feb 22, 2019
P.Rotshtein
Milan
Average
Their actual name is AUTOVIA which is super confusing to understand you came to the correct place, no signs at the airport at all, hard to understand the schedule and where to take the parkingo shuttle.
Read More >Reviewed: Jan 18, 2023
Florin.T
Milan
Excellent
Great staff! Great guys! Thank you to all the staff from the Malpensa Autovia! Grazie!! Un saluto speciale a Dottore Priolo e ai suoi amici!!!
Read More >Reviewed: Jan 4, 2020
V.Losev
Milan
Very good
Было изменено место ожидания шатла, о чём нас не проинформировали.
Read More >Reviewed: Oct 20, 2019
I.Bartashov
Milan
Excellent
E.Margolin
Milan
Poor
Milan
Good
I was really frustrated that on my booking it showed the car company was In the airport terminal and it was NOT. I waited AN HOUR for the company to send the shuttle service, I had to call several times each time I was told they were on their way. It was only 10 minutes away yet I waited an hour! The way back I waited half an hour for the shuttle to come. Other than that they were very good.
Read More >Reviewed: Aug 26, 2019
Milan
Excellent
Milan
Excellent
It was difficult to find interact desk... should be made clear it is GoldCar
Read More >Reviewed: Oct 4, 2019
T.Gunner
Milan
Average
Upon picking up the car I was advised I needed to pay 1000 euros deposit vis a credit card, which I do not have, so instead I was compelled to pay 130 euros for fully comp insurance that I did not want, meaning my great deal was in fact, terrible. The staff were rude and the car was downgraded from the reserved 'Golf or similar'
Read More >Reviewed: Jun 19, 2019
D.Alldridge
Milan
Average
After walking some distance from the terminal with 3 young children to collect my car I arrived at the service desk. there were two people om the desk for four rental companies. It was unclear where to queue so as only one customer was being served i showed the other person my agreement to be told know you must queue behind this person as this is the line for firefly. The person in front was having trouble with their credit card authorisation. when i finally got to the front a gentleman came and stood behind me. I was then rudely asked to step to one side as the customer had already been served and the desk clerk wanted to know what the issue was. He then informed her that the car that the damaged she had marked on the car was incorrect and in fact there was far more damage and he wanted this noted and signed for not that i can blame him but i thought to myself surely he could of sorted this after myself had been served as i had three young children with me. Finally got served and was offered a choice of 3 cars Nissan Duke, Volkswagen Golf, Fiat 500 crossover. None of these were the full size car that was advertised as a ford fusion. I had two large suit cases with me and asked well what has the most boot space. The desk clerk couldn't tell me so asked another colleague who advise the golf would be the best option. They also tried to upsell me the full package insurance but i showed them i had purchased full access insurance in the UK. i was given directions to take the lift up and my car would be located in the hertz lot just outside the lift. This was not the case and i had to trudge through different lots trying to find this. To say it reminded me of a scene from trains, planes, and automobiles is an under statement. I also noticed far more scratches, bumps, and dings on the car than were indicated but was told just to take pictures if there was an issue. On returning the car i was advised there was a €159.00 Euro fee to pay something of which i was not advised.
Read More >Reviewed: Aug 19, 2019
Louis Barney
Milan
Average
The car was not ready at the scheduled time; it was reassigned upon arrival. It was dirty and had dents.
Read More >Reviewed: Feb 1, 2019
Clark House
Milan
Poor
Geoffrey Fanny
Milan
Average
Typical Italian laid-back attitude, indifference, and heavily accented English! Slow and inefficient service! Also, Firefly is the only rental company at the airport without a rental counter.
Read More >Reviewed: Jul 4, 2016
J.Acevedo
Milan
Average
Customer service at the Milan Airport is totally poor. long waiting time for no reasons. Vehicle conditions are not the best, many miles, a lot of scratch and poorly cleaned.
Read More >Reviewed: Jul 15, 2019
Arno Harriman
Milan
Very good
Albert Irving
Milan
Poor
The flight was delayed, and I arrived a few hours late. Even though I had paid in full, they rented the car to someone else. I ended up without a car late at night. Their English is very poor, making communication very difficult.
Read More >Reviewed: Jun 11, 2018
Ruby Micah
Milan
Very good
The company is okay, but I advise everyone to take a photo of the odometer when picking up the car. Also, my rental had a built-in GPS, but the staff said it didn't and made us rent one. It didn't work well, so we ended up using the car's built-in one.
Read More >Reviewed: Aug 16, 2017
Gustave Gold
Milan
Poor
Picking up the car was extremely inconvenient. The airport location is not inside the airport. You have to call the store after landing, and they will send a car to pick you up, which is a total waste of time. Returning the car was also problematic; we returned it at the train station, but not at the station's car rental office. Instead, we had to drive to a very small parking lot 700 meters to the north. It's easy to miss if you're not paying attention. Be sure to thoroughly inspect the car when you pick it up; their staff won't help you mark all the scratches. We found a crack in the side mirror. I would rate this company negatively!
Read More >Reviewed: Jun 18, 2017
Y.Golbraykh
Milan
Poor
It was very terrible service. 1. No rhodium - it is goldcar now. 2. Car was not ready - dirty, and with tire problems. 3. Same tech guy add air into tire, but in the road I should to find the tire shop to fix that problem my self - they did not have other car with automatic transition in normal condition for me. What if could be happen car accident, because off tires problem?
Read More >Reviewed: Sep 17, 2019
Neil
Milan
Poor
We never got our rental car since Rhodium sold it over to Goldcar company and Goldcar said they dont have car for us and we should call Rhodium and when we called Rhodium they never picked up the call. With long flight and a small baby with us it was horrible time at the airport.
Read More >Reviewed: Sep 12, 2019
R.Gemmell
Milan
Very good
The car was as requested, a few little scratches but overall very good. The counter staff on pick up and drop off were excellent. The sales counter staff however weren’t are letting you down. Poorly signed Rhodium branding within Goldcar signage isn’t easy to spot. The sales counter staff were then too pushy over insurances that I already had. Oh and thanks for offering me insurance initially at €230 then reducing this to €180 when I turned it down the first time, that really is just unprofessional and takes me for a fool. Once I had turned down the insurance I was treat like an inconvenience and moved on quickly without a lot of instruction on what to do next. Very poor
Read More >Reviewed: Sep 12, 2019
N.Dokovic
Milan
Very good
A.Kaneko
Milan
Average
非対人鍵なしのレンタカーと言う事を知らずに予約しました。アプリを自分の携帯にダウンロードし、その中に必要書類を登録。その後、車の所在地を写真付きで送られてくるのでその場まで自力で探し足を運び鍵を開け乗車。 有料のパーキングに駐車してあるので手続きに時間はかけない方がいい。 更に携帯操作に自信のない方はこの会社と契約しないほうがいい。 そして、レンタル中は携帯で全て操作するので充電が無くならないように気をつけなくてはいけない。 観光地の殆どの駐車場は鍵がないと預かり拒否されるので路上駐車を選択しなくてはなりません。 路上駐車はぶつけられるリスクが高く危ないので避けた方がいいと思いますが、やむを得ず駐車してかすり傷をつけられてしまいましたが720EURの請求がきました。 そしてアプリをダウンロードした携帯を車中に半日置いておくとバッテリーが上がり動かなくなります。 車内の緊急ボタンも反応しません。 車の取扱説明書や契約書等も車中にありません。 やっと連絡がとれたとしても不親切な対応でした。とても不愉快なスタッフです。値段が安いからと安易に申し込み契約をしてしまうと後からの請求額に驚きます。もうこの会社で借りようとは思いません。
Read More >Reviewed: Aug 25, 2024
It takes up 52% of all car rentals. Top selected car types are: Small, SUV, and Large.
Lowest rental rates at the Milan Malpensa Airport (MXP) is USD 29.07 on average, and can go up to USD 72.51 at the busiest . Use this conclusion to schedule your trip to your best interest.
In contrast, Sunday is the least busy day.
More bookings mean more time spent on queueing up at the counter. Prepare yourself if it is going to take you a long time to pick up from the Milan Malpensa Airport (MXP).
Most customers book a rental car from Milan Malpensa Airport(MXP) for 3 days, showing a short-term journey is popular.
One-way car rentals take up nearly 10% of the total bookings at Milan Malpensa Airport (MXP).Out of it, besides Rome, other top destinations : Milan, Venice.
On average, Basic Protection costs USD 28.84 per day for Small, USD 59.14 for SUV and USD 88.92 for Large.
Customers from Uzbekistan choose Milan Malpensa Airport(MXP) the most as the start point of both their business and leisure journeys.
Renters from Israel prefer more spacious car models like Citroen Spacetourer,Mercedes-Benz Vito and Volkswagen Caravelle.
Argentina renters like to plan much more ahead, they usually make the online booking 145 days before pickup from the Milan Malpensa Airport (MXP).
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