29 Car Rental Brands at Pisa Airport (PSA)

The car was a fiat 500 not the car we booked. It was in poor condition but mechanically ok. The Guy Andreas who we have met before is very easy to talk to and was understanding of the condition of the car. The process of getting a car at the desk took 40 minutes despite us being the only people at the booking desk. It was late in the afternoon so not ideal.

Reviewed: Aug 22, 2024

Car was fin. Had a puncture and the car was towed away. I had to travel to Florence to get a new car customer service could have been better.

Reviewed: Aug 22, 2022

Good price in first place. Car upgraded and was a brand new high spec. vehicle. Very pleasant and helpful check in lady with no attempt to sell extras. First class in every way

Reviewed: Jul 26, 2020

Great car rental experience

Reviewed: Jul 22, 2020

Pickup is not in terminal as noted on the voucher- it’s at the car park

Reviewed: Oct 9, 2019

Great service, efficient and very friendly

Reviewed: Aug 7, 2024

Very satisfied

Reviewed: Jul 29, 2024

It's okay

Reviewed: Jun 29, 2024

Excellent service, friendly and helpful staff.

Reviewed: Nov 22, 2023

This is a dishonest company that sets traps throughout the process to make you fall into them. Fortunately, I bought full insurance from Zuzuche, so I wasn't worried, but it was still bothersome dealing with these people. They will tirelessly pitch their insurance to you and often use phrases like 'the police will do this or that' to scare you. If you don't buy their insurance, they will charge a 1200 Euro deposit on your card as a 'purchase' rather than a 'pre-authorization'. We recorded the entire car pickup process, but at return, they still tried to make us sign a damage report for an old scratch the size of a fingernail on the wheel hub. We argued for an hour and refused to sign, finally achieving justice. Even so, the deposit was not refunded until two months later after communication through Zuzuche's customer service. Although we did not incur any losses, we were very disappointed with how Italians treat tourists. We will be more cautious next time we visit.

Reviewed: Jul 27, 2024

The staff's attitude was very good. However, when I was charged a 1200 Euro deposit, I repeatedly confirmed with the staff that it was a 'freeze'. The staff also repeatedly confirmed that it was just a freeze. A few days later, I found out that this amount had been deducted. After returning the car, I learned through the rental car customer service that it would take one or two months to get the deposit back.

Reviewed: May 5, 2024

I really do not understand why collecting a rental car takes so long, if I find a provider that can greatly reduce the wait time then they will be my company of choice

Reviewed: Apr 21, 2024

Was really disappointed in the car we were given. I paid for a Ford Fiesta, which would have been big enough for our luggage, and got a Lancia Ypsilon.

Reviewed: Aug 21, 2023

Overall it was fine, with a bit of an Italian feel. The car provided had at least ten scratches, but the dealer had pointed out the damaged spots beforehand. Overall experience was okay.

Reviewed: Apr 11, 2024

It was okay, but the process was a bit slow.

Reviewed: Jul 22, 2020

Very friendly and efficient staff

Reviewed: Mar 5, 2020

Fast and speedy process

Reviewed: May 31, 2019

Easy process picking up the car and didn’t try to look for excess damage etc. Would use again.

Reviewed: Sep 4, 2019

Counter staff really helpful. Really fast and close to where you check in for your car. Full explanation about the car given and whenever we arrived with the car they just as fast.

Reviewed: Jan 17, 2024

Refuelling condition was supposed to be full to full but they maintained they only do same to same, which is not what my confirmation stated. The staff was uncooperative.

Reviewed: Jan 15, 2024

Centauro staff were very friendly and efficient both on collection and return of the rental vehicle. The car was recently acquired, with low mileage and was clean and comfortable.

Reviewed: Jan 3, 2024

The collection site was away from the airport and wasn't clear enough on the instructions.

Reviewed: Aug 15, 2022

Everything was great, no problems with with the car or staff, deposits worked well, everything explained properly. No challenge with damage or fuel. Great service to and from airport.

Reviewed: Jun 27, 2022

Машина новая, 7 тыс пробега, чистая, машину получили быстро

Reviewed: Sep 7, 2019

Yes

Reviewed: Aug 20, 2019

Qeeq needs to make it clearer that Target Rent at Pisa is not where all the other car hire operators are based and not to follow the signs to car rentals but pay close attention to the directions on the voucher. Target Rent is actually closer to the Terminal exit than where every other operator is based. The directions were otherwise just about adequate once we realise they were not based in the normal, purpose built area for car hire.

Reviewed: Sep 11, 2023

Very good

Reviewed: Nov 25, 2021

The instructions suggested that the office was in the arrivals area at the airport. It was not! That resulted in a lot of asking around as the rental company was not listed on a big board as operating from a another off airport location. Very frustrating!

Reviewed: Sep 1, 2019

The vehicle was in very poor condition, and after picking the car up I was shocked to realise it had done over 205,000 km which in my view is way beyond the useful life of an average car, let alone one a company is renting out (for a 9 day price that would probably go towards buying 50% of the car). The vehicle was so worn it lacked power in lower gears to the point it felt unsafe, and we were concerned there was a very high risk the vehicle could breakdown. We therefore used the vehicle a lot less than we had hoped to on our holiday. Overall this experience has left me thinking I would be highly unlikely to use this company in the future, or recommend it to anyone else.

Reviewed: Aug 18, 2019

Couldn’t find Target Rental desk initially this was because they are also called Liberty and this was the big sign above the desk. Target Rental sign was on a A4 piece of paper on a sign on the desk. It was very busy in the rental terminal so you couldn’t see the sign!

Reviewed: Aug 13, 2019

Very nice car Took pictures of the car, certain marks were not mentioned in the agreement Quick service Returning the car,lady mentioned the marks on the car,we told her, they were there from before, also mentioned it to the guy when we picked up, but he hadn't updated

Reviewed: Aug 9, 2023

We picked the car at Pisa and staff gave us Florence branch address for drop-off. However once we got there to return the car the staff said drop-off is at different spot. It was underground carpark without obvious sign of the company so it took us 5 mins to circle around until luckily we saw staff with pink t-shirt. should at least put the company logo/ name at the car park entrance. All the staff we met however was very nice and one of them also gave us shuttle service to train station. The car was in good condition and we got complimentary upgrade.

Reviewed: Aug 22, 2022

Car was great but took too long to collect

Reviewed: May 30, 2022

The car had some marks that weren't noted, and I was charged for them. This is outright fraud. Such rental companies are a disgrace.

Reviewed: Nov 29, 2021

the car was in very good shape, quite new, low mileage and very clean. the location of rental desk was in about 4 minutes walking from the exit of the airport. very good the overall rental process.

Reviewed: Nov 2, 2021

Great little car, perfect for our needs while travelling round Italy

Reviewed: Jun 14, 2023

They have charged me for protection on the car that means I have a bill for £411.90 I expect a refund

Reviewed: Aug 12, 2020

Always read small print. Especially with the language barriers.

Reviewed: Oct 12, 2019

Rented the car for 6 days and was inexplicably charged over 420 euros! The Naples store supposedly operated until 11 PM, but they stopped accepting car returns before 9 PM. I handed over the keys without any receipt or explanation, only verbal confirmation that everything was okay. The next morning, I received a bank message indicating a charge of 269 euros. Including the deposit, a total of over 420 euros was taken! Unbelievable! Do not rent from this company. I'm not a novice; I've driven over 7-8,000 kilometers in Europe, and this is the first time I've encountered something like this!! It's ridiculous. I strongly advise everyone driving in southern Italy to get full insurance! It's very important. The drivers there are crazy!

Reviewed: Jul 10, 2019

Excellent

Reviewed: Jul 7, 2017

Satisfied

Reviewed: Nov 16, 2021

WE COULD HAVE HAD A BIT MORE OF AN INTRODUCTION TO THE CAR. ALSO THERE WAS A DEEP GASH IN THE DRIVERS SIDE TYRE WALL WHICH WAS NOT ON THE PAPERWORK WHICH WHILST NOT DANGEROUS SHOULD HAVE BEEN NOTICED AND REPLACED AS A SAFETY ISSUE. IF I WASNT IN SUCH A RUSH I WOULD HAVE INSISTED THE TYRE BE CHANGED. HERE WAS ALSO NO INSPECTION OF THE CAR WHEN RETURNED WHICH WE EXPECTED.

Reviewed: Oct 3, 2019

Smooth and efficient pickup. Friendly service staff. Near new rental car which met all our requirements very well. Vehicle returned via key drop box due to early flight departure with zero issues.

Reviewed: Sep 27, 2019

See above comments - just really poor. Despite the many months notice we didn’t get the car ordered, pick up was awful and the car was damaged all round.

Reviewed: Aug 19, 2019

In principle everything worked well. But the car type was not as expected.

Reviewed: Nov 28, 2021

Efficient service. Didn't provide the car that was requested, i dont think a peugeot 308 sw is similar a bmw 2series but the car drove well, was comfortable and modern. Returning the car was quick and straightforward.

Reviewed: Sep 27, 2019

Booked a Mercedes B class estate (or similar) got a Skoda estate which I was told was equal to a Merc... Thought I then agreed for the delta between used fuel and full tank, not a full tank so again was fleeced of an extra 50 euros. Price doesn't include VAT which is misleading. Kids' car seat pricing is a con as is the charge for an extra driver...

Reviewed: Sep 3, 2019

Staff as usual trying to sell you lots of extras.

Reviewed: Sep 2, 2019

My parents collected the car and unbeknown to them were sold some additional insurance, despite saying they didn't need it. The first they knew was a bill in the post when they got home for an additional 180euros. A tad steep when the initial rental cost was only £88. This is in the process of being resolved, hopefully by budget. But beware and make sure you check everything before you sign.

Reviewed: Aug 28, 2019

Very good, friendly helpful staff,

Reviewed: Sep 20, 2021

Very impressed - better than I was expecting

Reviewed: Sep 15, 2019

Welcoming and friendly staff, especially the pick up gentleman. All round great experience with them

Reviewed: May 15, 2019

It wasn’t the car model booked how we the alternative suited our needs perfectly.

Reviewed: Aug 10, 2020

Car exceeded expectations. Drop off and pick up location in Pisa Airport under-staffed; waiting times could be improved. Drop off - no problem as no staff at 4.00 am.

Reviewed: Jun 19, 2019

We arrived at 11pm and we were asked to pay a late pick up fee of 40 Euros, I couldn’t believe this (this is in small lines in the bottom of the confirmation) but I couldn’t believe it.

Reviewed: May 31, 2019

Car was dirty has obviously been used by a smoker prior to us getting the vehicle there was cigarette as all over

Reviewed: May 21, 2019

Alamo often offers discounted upgrades during the off-season. Their service is excellent.

Reviewed: Dec 10, 2018

The car was brand new and very clean. The office staff were pretty good, but a bit overwhelmed by the amount of people. It was hassle speaking over the phone and we should have been warned about this prior to picking up the car. However, the lovely girl I spoke to had excellent English and everything went through smoothly. It should have been made clearer when booking that the driver of the car should do the booking.

Reviewed: Jul 27, 2020

The car was said by the staff to have a full tank but it was only at 80%.In addition when picking up the car there were too few counter staff . All else was fine withe drop off staff excellent.

Reviewed: Aug 27, 2019

The car was as hoped. Counter staff tried to sell larger vehicle which was unnecessary. They were almost dismissive of the insurance I had and tried to sell me more which was annoying.

Reviewed: Jun 25, 2019

The staff were particularly helpful and strictly honest. A refreshing change from other local car firms.

Reviewed: Feb 5, 2020

Booked a Fiat 500 or similar. We got a Panda which was ready for the knackers yard. The accompanying document was highlighted with numerous bumps and scratches with a broken wheel trim. A yellow warning light came on soon after driving away and each time I turned right, the front left wheel screeched. It was a little unnerving when going up hairpin bends. At night the dipped lights were dim. The mileage was over 102,000 km when collected. When dropped off Pablo the Panting Panda, the rep didn’t really care after I told him about the faults. Cheap yes... Cheerful no...

Reviewed: Oct 13, 2019

Yes, car exceeded my expectations as we got a brand new Smart for 2. If we had had any luggage this car would not have been good, but given we travelled light it was great.

Reviewed: Sep 13, 2019

You really need to make it clearer where the location is. I went to the main rental area which was wrong. I also found it very difficult to find the location upon returning. Finally, the car took CNG, and it was difficult to find a service station providing this. All of the above points could be easily provided on one piece of paper when collecting the car. Otherwise a good car, and clean. Nice customer service too.

Reviewed: Aug 12, 2019

It was difficult to find where we actually pick up the car. Needs to be some additional information when booking or before you collect the car. They gave us a car that needs methane gas, but very few stations have this, do was impossible to find this type of gas. Seems unreasonable to hire out cars that you can fill up again! Added a lot of unwanted stress to the trip!

Reviewed: Jun 26, 2019

Waited a long time because car provided had parcel shelf missing and needed it to hide luggage so had to organise a different car. Happy in the end though

Reviewed: Oct 3, 2019

The car was of good quality, however a warning light continuously sounded as an oil change/top up was due. The car was not clean upon pick up. Europcar pick up service was a disaster. We had to queue for over two hours just to pick up the car, with no explanation or offer of compensation. There was not an unsurprisingly large amount of people in the queue - rather there were only two members of staff (there were 8 desk areas) who were very slow. This was completely unacceptable and I will not book with Europcar in the future.

Reviewed: Sep 14, 2019

The deposit was high over 1000 euros and there was some high pressure to take out their insurance at 270 euros.

Reviewed: Sep 26, 2019

La voiture était abîmé et déclare au moment du retrait mais sans photo car plus de batteries et à la restitution ils n’acceptait pas le fait que on me l’avait donné dans l'état

Reviewed: Sep 12, 2019

Normal insisting comprehensive insurance hasn’t been booked

Reviewed: Jul 3, 2019

Check in staff visibly frustrated when I said I didn’t want the extra insurance. Insisted I should have it regardless if my card provided suitable cover. As soon as I saw it was the same counter as goldcar I wasn’t surprised by his attitude and was very nervous about renting through them.

Reviewed: Apr 22, 2019

The counter staff was very rude. Forcing me to get additional insurance and saying that the insurance I have with easyrentcars is illegal.

Reviewed: Apr 3, 2019

“Car” a lot bigger than expected - given a Fiat Ducato (9 seats) rather than the advertised VW Caravelle (7 seats) “or similar”. In my view 9 seaters should be in a different category - unbelievable that something like a Ford Galaxy is in the same set of ACRISS/SIPP codes as a massive Ducato! Asked but they did not have any smaller 7 seater available. Very challenging to drive and park due to the excessive size. Long wait in queue at pickup, but staff friendly and to their credit they didn’t do a hard sell on extra insurance when I explained I already had other excess cover. Also good that they didn’t try the usual hire company trick of trying to charge for spurious damages on drop off (it already had a lot of existing scratches)

Reviewed: Aug 31, 2019

Europcar desk at the airport had a queuing system 5hat meant they served their own customers first even when they turned up after our arrival. It wasn’t until I complained that they dealt with my rental. The drop off in Verona was excellent.

Reviewed: Aug 9, 2019

Counter staff extremely helpful.

Reviewed: Aug 5, 2019

A straight forward process.

Reviewed: Jun 10, 2019

Customer service was good.

Reviewed: Aug 27, 2019

I reserved a ‘full size’ car. I was given an Opel Astra and told this is the biggest car they do. An Astra is not a full size car. I was expecting a Mondeo ( Fusion ) sized vehicle. We managed because they had nothing else to give me.

Reviewed: Aug 25, 2019

All cars were junk. Seems to be the way in Italy, other people with me refused first offered cars too. Dreadful.

Reviewed: Jul 31, 2019

Car could have been cleaner. Pick up que took too long.

Reviewed: Jun 4, 2019

Collected the car from pisa airport at 5pm via Hertz as the firefly desk was closed. Despite paying for an insurance excess waiver, I had to put a 600 euro deposit on my credit card. The car should have been a Ford fusion or similar but the only cars available were fiat 500s. We picked the biggest (500L). The car had so many dents that I videoed the damage which corresponded with the hire agreement depiction. The fuel gauge also showed slightly less than full. Thankfully the car drove well enough. On returning it the staff at Hertz looked over it and confirmed the damages were pre-existing. ( I videos it again just to be safe).They tried to say the tank wasn't full but I showed them the receipt from the petrol station I had just filled up from and they said the fuel indicator must have been faulty. I would be wary of hiring from them. Luckily one of my party spoke fluent Italian which helped.

Reviewed: Jun 4, 2019

The car was not what I reserved but it was fine and provided enough space. Charged an extra €250 for insurance.

Reviewed: Aug 5, 2019

quick pick up at airport and quick process at office so we were on our way rapidly

Reviewed: Jul 20, 2019

The car had never been clean, the staff was rude and just wanted extra money for everything, as it stands I will be letting every person I know to never use this company.

Reviewed: Jun 25, 2019

The desk clerk at GoldCar/Rhodium was only intent on selling more insurance. He had no other interest. He repeatedly lied to me to try to influence me into buying the extra insurance, instead of explaining things in a clear manner or asking his colleagues for help if he did not know. Eventually he just left! His other colleague was more helpful in explaining the difference between the AXA/Easyrentcar insurance and the insurance they were trying to push on me.

Reviewed: Jun 12, 2019

The car was exactly what I ordered but was dirty outside. The member of staff at Pisa airport was very rude and insisted that o bought insurance even though I had it already. The deposit I made as required has not been credited back to my account which is not my experience with others rental companies.

Reviewed: May 12, 2019

Waiting in a queue for nearly 2 hours to pick-up a dirty broken car is very disappointing.

Reviewed: Jun 3, 2019

did not have the level of car i had ordered so they upgrade me to the next level

Reviewed: May 31, 2019