32 Car Rental Brands at Bergamo Airport (BGY)

Had an awful experience with their roadside assistance and some of the customer service staff over the phone. Was not explained in a lot of detail how to use an electric car, despite letting staff know it was my first time. Was given a pamphlet, however the process of using the charging ports was horrible. Needed to ask for help on the street in Bologna as I was stranded for hours. Staff over the phone told me roadside assistance could not help me until the morning as nothing was available. Was told to 'ask someone on the street' for help, hung up on twice when I told them I did not speak Italian, and got told there was nothing they could do. I did speak to one man who was helpful (Vard), however the towtruck that was ordered for me did not come in the expected time slot, and I was only able to get the car working from kind strangers on the street.

Reviewed: Sep 19, 2024

Not great, couldn't reach customer service, and when I did, they only spoke Italian...

Reviewed: Jun 20, 2024

Overall satisfaction

Reviewed: Jun 15, 2024

Так как получали машину вечером не заметили что одна из верёвок понимающие внутреннию крышку при открытии багажника была оборвана. В Бергамо выезд через все шлагбаумы через звонок, т.е камера не видит что машина с проката.

Reviewed: Jan 18, 2020

They were ok. We really had very nice experience with the pasat except 2 things. 1. When I took the car it was night and rainy so I didn't notice that on the front window there was a little crack and it was really annoying and interapt my drive. 2. There was no spear tire in the vehicle. Other than that everything was just perfect.

Reviewed: Nov 1, 2019

It was a horrible experience. They tried to give us a diesel cadillac saying they didn't have the ford focus we ordred. They said the insurance we bought through QEEQ was not reliable and we needed to spend 400 Euros to have the minimal insurance. We asked about GPS and they would have charged us 135E but were out, anyhow the car they finally gave us had GPS. They said since I booked the car I couldn't have my husband as a driver so the charged another 95E. They said that drop off at Venice airport after pick up at Bergamo was another 170+ Euros, though I understood there was no extra charge. There was a large road tax about 145 E. The woman helping us was confusing and unpleasant

Reviewed: Jul 18, 2024

The Linate branch is excellent.

Reviewed: Jun 21, 2024

Very smooth process, pleasant staff. We didn't take any extra insurances. We took photos and paid attention to the condition of the vehicle when we received it. We drove carefully and had no problems on return. Thank you

Reviewed: May 26, 2024

The rental company gave me a completely different car. Avoid this company.

Reviewed: May 20, 2024

They asked us twice to buy insurance, but after we refused, they handed over the car smoothly.

Reviewed: Apr 30, 2024

Very convenient

Reviewed: Jun 30, 2024

Very nice

Reviewed: Feb 8, 2024

This is my second time renting from this location, and it was smoother this time.

Reviewed: Jun 15, 2024

It was okay, I rented from them again later for a few more days. The car I got was covered in scratches, probably because it was due for repairs, but I insisted on using the Lynk & Co 01 that I'm used to. Extending the rental wasn't very convenient, as you have to apply and wait for a long time to communicate. Additionally, due to language issues, English proficiency is limited in many countries, so it's best to avoid needing any in-person communication. The fuel deposit the rental company charges is also quite confusing.

Reviewed: Jun 15, 2024

Quite good

Reviewed: Dec 1, 2019

The process of pick up was convenient and quick. The personal was friendly and nice. Office was far from airport (about 10-15 min) than we expected. Was shuttle, but we spent many time to find it because there was any pointer. The shuttle driver was very nice to. Deposit for petrol was refunded within 1 day.

Reviewed: Aug 21, 2019

Arrived 30 min before the Centauro station is closing. and it was closed. no one have answered the phone during my calls. i needed to arrange a pickup from the local station to Centauro. no one have picked up the phone. as result, i didn't picked up the car and lost my voucher money. in addition i needed to rent from another agency on the spot and paid 230 Euros!!

Reviewed: Aug 17, 2019

Aside from the fact that the rental price was cheap, the staff kept trying to scare me into buying additional insurance by emphasizing the deductible. Just ignore them if you don't need it. Everything else was fine.

Reviewed: Jun 15, 2024

friendly staff at drop off. Efficient and professional.

Reviewed: Mar 29, 2024

Got to the place a bit earlier, during lunch time, so the place was closed and there was no phone number on the door or gate to call. Other than that the staff was very professional and helpful.

Reviewed: Oct 4, 2022

The car was as promised. Service at the counter was good and quick. The only problem was that I had problems with the shuttle from the airport to the OK-Mobility location. The shuttle driver didn't agree to take me and it took a long time to get there, maybe an hour or so. It would have been helpful to have their phone number. But once at their location, service was excellent.

Reviewed: Aug 22, 2022

I was shocked to see that I was charged for a dent on the car's door that was not there upon return. I used Budget before but never thought I have to take pictures / video of the car after I park just so I have proof that I returned it in the same condition it was when picked up. This is the last time I will book a car from Budget.

Reviewed: May 28, 2024

really poor, they charged me 122 euro for "damage", difficult to find out for what and why, poor communication with them

Reviewed: Jul 11, 2019

Auto perfetta, una bella ypsilon seminuova

Reviewed: Mar 3, 2024

I was impressed by the friendly and helpful staff, who did not pressure me re insurance. Their site was close to Bergamo Railway Station and away from the airport. We were collected from the airport and taken to their office - and as we were travelling by train they dropped us at the station at the end of our trip. I would recommend this company and would use them again.

Reviewed: Jun 6, 2023

Fue rápido. Quién me atendió con cínicos QEEQ. Buscó un rato para comprender qué era.

Reviewed: Jan 4, 2023

Pickup was okay, but the wait time was a bit long.

Reviewed: Feb 20, 2020

the car was nice but the snow chain was not on the right size and we spend 24 hours with a stuck car/

Reviewed: Feb 18, 2020

Very good

Reviewed: Dec 2, 2019

Many sratches and dents.

Reviewed: Oct 21, 2019

Very nice stuff, give me better car without any extra cost.

Reviewed: Dec 1, 2022

1. Ecovia provide the car with half fuel tank, but did not mention it in a document. I was not able to identify this on pick up, since the dash board has 2 fuel meters: CNG and Gas, I was lookin on the Gas, not being aware of the 2d. I've sent an email, requesting to confirm this done by intention, few days later to both central and pick-up (Bergamo airport) office, but got no reply. Have remind them 2 time more, got no reply. They eventually replied right after my car was returned, but did not relate to my question at all. Finally, I requested to refund me for half tank, as I returned the car, but there was no refund. 2. Ecovia provide me with a car with CNG fule, which was highly uncomfortable to find a fule station for it. On counter they said they have only this kind of car.

Reviewed: Aug 18, 2019

Not enough counter staff

Reviewed: Oct 17, 2022

The rental company is dishonest, blaming me for a broken lock after the return. They sent a written letter immediately, which was likely pre-prepared. Avoid this company at all costs.

Reviewed: Aug 23, 2022

The staff at the service counter was very nice and helpful. Once we got near the car area, we could not find our car since the car key had dead batteries. We asked to be changed but the guy refused. Also, the car was not clean from the inside.

Reviewed: Feb 17, 2020

Our flight landed late at night, but the staff were already waiting for us and quickly handled the procedures. The staff asked if we needed full insurance, and when we said we had passenger insurance, they promptly confirmed the vehicle.

Reviewed: Dec 18, 2019

Vehicle cleanliness could have been better. Staff was kind and efficient, easy pick-up and drop-off.

Reviewed: Aug 15, 2019

It was a big surprise that they didn't accept my American driver's license and made me pay an extra $300 to be able to rent the car. Also, why do I have to drive a manual shift car in 2022? Shocking...

Reviewed: Aug 31, 2022

Excellent service. Very friendly

Reviewed: Apr 12, 2022

Car was an upgrade on what we booked

Reviewed: Nov 4, 2021

P20

Reviewed: Jun 27, 2019

Did not give the car i booked. "or Similar car" was not similar. Ripped us off on the petrol refuelling charge on return

Reviewed: Jun 3, 2019

Goldcar always try to sell extra option and sometimes you can't refuse of them. last time it was service of fuel refill and i couldn't rent car without this service. This time it was the pick-up location. Although as said in booking terms pick-up location is in the airport but you need to pay 20 euro for that. otherwise you have to go to other parking about an hour by yourself. And they charged me for the last rent which was 1,5 years ago for empty fuel tank returning, although i always return the car, refilling full. They didn't show any evidence, fotos.

Reviewed: Mar 10, 2020

They charged me an extra for diesel vehicle, what I didn't request

Reviewed: May 8, 2019

Goldcar is a FRAUD. My credit card did not work, so to allow my partner's card, they made us buy some kind of extra insurance for 2 times more than we initially spent, which also included full insurance...

Reviewed: Mar 31, 2019

not working usb car charger, wasn't window clean fluid

Reviewed: Jan 8, 2020

Had to wait 1:47 hours to pick up the car

Reviewed: Jan 26, 2019

Had flat tire europcar could not find same or bigger car and I had to spend all day to find smaller car and half day to go from campitello to trento to get the smaller car instead of sending new tire the same day for the original car.

Reviewed: Dec 17, 2019

I was fast to get to the Q and waiting time was quite short, but there were a lot of people after me. Also they've charged me for 1 extra day (it's mistake, I've contacted support, I have a proof I was in time).

Reviewed: Oct 1, 2019

Everything is great when you have a credit card.

Reviewed: Nov 12, 2019

Quick to pick up and drop off, no queues. Car in good condition

Reviewed: Sep 10, 2019

Машина чудесная. Сервис тоже. Единственный момент! На стойке регистрации нас не предупредили, что нужно будет заправить AdBlue через определённое количество километров. Это добавило нам дополнительные расходы.

Reviewed: Jul 4, 2019

Counter staff was threatening hard sell for the insurance. I’ll never use them again. I spent £30 on insurance when booking the car and they tell you that it’s not enough and that you have to buy insurance or will end up in a bad situation. Like road side assistance will be charged or if you leave your car parked and someone damaged it. I was left helpless at that stage and ended up paying 150 euros. Horrible sales technique.

Reviewed: Aug 27, 2019

As you finalize getting car from BGY airport arrivals, staff will show you P3 garage which you can go there by bus number 8.

Reviewed: Aug 11, 2019

The car was full of scretches,broken bumpers front and back.The guy from the airport desk ask me for 20 euros more to can pick up the car from airport.I negociate with him and i paid 15 euro to can get the car from airport otherwise i was forced to travel another 5km by bus to the interrent parking to pick up from there.Bad service i will never rent a car from you again.

Reviewed: Aug 1, 2019

Ne jamais prendre une voiture chez Interrent. Ils m'ont demandé 108 euros pour ne pas laisser la caution de 1300 euros car la caution est retenue pendant 30 jours ou plus. Après j'avais réservé une voiture au terminal mais comme il n'y avait plus j'ai étais obligé de prendre la navette.En plus j'ai reçu une voiture mixte méthane + essence et le réservoir été à moitié vide.Impossible de trouver une station de méthane à proximité de la ville ou j'ai passé mes vacances. Vaut mieux ne pas visiter l’Italie que de prendre une location chez eux.

Reviewed: Jul 17, 2019

I booked VW touran mini van. At airport they gave me VW Tiguan. Which is smaller then what I booked. No refund was given.

Reviewed: Aug 14, 2019

Really friendly and easy to rent from, nice staff and a quick process

Reviewed: Jun 28, 2019

Rental experience was good, but the car i was picking up doesn't had full tank. I noticed that, after signing the deal. Except this issue, everything was ok.

Reviewed: May 16, 2019