29 Car Rental Brands at Naples Airport (NAP)

Unfriendly staff at car pick up, very smooth process and friendly staff at car drop off, bad condition of car

Reviewed: Oct 26, 2024

The girl on the counter was very helpful. However, she did try to sell extra insurance even though I'd already paid for the AXA cover.

Reviewed: Aug 28, 2024

The car rental area is out of the terminal. People need to take a bus and there is no clear indication of it. The only car rental company in the terminal is Sixt.

Reviewed: Oct 8, 2021

They give me a van instead of a car... I booked a Clio but they always give you a van that I did Not want

Reviewed: Nov 10, 2019

Nos creo inseguridad la insistencia en que aceptamos su seguro cuando ya habíamos contratado uno

Reviewed: Oct 15, 2019

Easygoing

Reviewed: Sep 23, 2024

Very satisfied

Reviewed: Jul 26, 2024

Satisfied, but the pickup and drop-off locations are hard to find

Reviewed: Jul 25, 2024

No service, traps everywhere, customers feel helpless, and the platform is powerless. The experience was extremely poor.

Reviewed: Jan 11, 2024

Shuttle bus did not arrive for over 45 minutes. Could not telephone office as their phone line did not work. Had to then walk 15 minutes in sweltering heat to the pick up location in what seemed like quite a dangerous and filthy environment. Pick up took over half an hour as only one member of staff processing bookings. Car was clean but not full of petrol despite check out note suggesting it was - which led to a further delay. Overall it took over 2 hours to drive away. Next time I would definitely pay more and order a car at the airport terminal.

Reviewed: Aug 29, 2023

Satisfied

Reviewed: Jul 25, 2024

Excellent! I only choose this company when renting a car in Naples.

Reviewed: Jul 8, 2024

The staff was very patient.

Reviewed: May 29, 2024

The car rental company is overall pretty good. However, the pick-up experience was terrible. It was raining that day and we had to wait outside for an hour. The car rental platform's assistance was useless.

Reviewed: Nov 15, 2023

1. The waiting time was too long; it took about 30 minutes from starting the process to getting the car keys for each vehicle. 2. The staff handling the car pickup required the driver's home address to be accurately searchable on her Google Maps app. This caused many issues. One of our driver's home address couldn't be found, so we had to use another driver's address, resulting in an extra charge of over 80 euros to add a second driver.

Reviewed: Jul 23, 2024

The overall service was good. However, after returning the car, I wanted to check the detailed bill but couldn't reach the rental company. Nevertheless, the platform's after-sales service was very responsible and helped to resolve the issue.

Reviewed: Jul 10, 2024

The pickup was very smooth and fast. T he car was clean, however itvdid have a lot if scratches, marks etc which were not recorded. When I reported them I was told to take pictures and go. When I returned the car it was inspected with no comments made about the sratches and marks.

Reviewed: Nov 22, 2022

The location was a little hard to find but we got there after walking a lot. The staff was helpful and friendly the car was in good shape

Reviewed: Jun 28, 2022

I paid for a Benz and got a SEAT, so that was underwhelming. Their customer service was helpful when calling ahead of time though.

Reviewed: Apr 21, 2022

OK, this is Italy.

The traffic in Naples is as chaotic as in India. The rental counter has a typical scheme: they say the rented car is not available and make you wait, tempting you to upgrade the car. Typical Italian trick. Since the weather was good, we just went along with it. The car was good, and I didn’t bother comparing the costs. I didn't want to affect my mood. We didn't drive into the city center, instead we headed to the Mediterranean coast and also visited the stunning Matera. Absolutely beautiful.

Reviewed: Jun 18, 2024

Very good, mainly because pickup and drop-off are convenient.

Reviewed: Apr 20, 2024

It's okay.

Reviewed: Jun 18, 2023

Very satisfied.

Reviewed: Jul 5, 2024

Satisfied

Reviewed: Jun 24, 2024

I read a few reviews which advised against using Alamo but to be honest I couldn't fault it. The staff were helpful, the vehicle was great and we had a trouble free holiday. They don't make a big fuss on returning the car, they just walk round and make sure there is no perceptible damage that wasn't there before and sign it off. All perfectly standard and normal practice. Thank you will use again, exceptionally good value and service.

Reviewed: Nov 16, 2023

Pick-up and drop-off are fairly convenient, but the biggest problem is that the car you get is never the one shown in the order. I booked a Mercedes C, but Europcar gave me a DS7, claiming it's in the same class. In what way are they in the same class? The model or the price? In a certain sense, this feels like fraud!

Reviewed: May 1, 2024

The counter staff has poor English skills and can't communicate clearly. There is no one to assist in finding the car in the parking lot, which is a significant difference compared to other rental companies.

Reviewed: Apr 22, 2024

Terrible experience, but why the extra charges??? My deposit had an unexplained extra charge of over 1000 yuan!!! The car was inspected at drop-off with no issues! The fuel tank was also full!!!

Reviewed: Jan 20, 2023

The process was quite fast

Reviewed: Aug 24, 2020

Europcar was informed by Easyrentcars that I will be late to pick up the reserved car. Despite that, I was informed that the car I reserved was gone and I had to pay extra for another car.

Reviewed: Dec 15, 2019

The car rental company had many customers, which resulted in a long wait of an hour and a half to pick up the car. I was forced to purchase an 88 Euro insurance as the staff did not recognize the insurance bought on Zuzuche.

Reviewed: Apr 17, 2024

I have still not received my deposit back from my vehicle hire

Reviewed: Sep 6, 2023

No chance to refuse extra insurance Had to pay twice!

Reviewed: Aug 8, 2023

First, I arrived at the airport and contacted them. They told me to wait, but after an hour, no one showed up to pick us up. Eventually, I had to spend 160 RMB on a taxi to their store. When I arrived, I found out that others who had been waiting with me at the airport also took a taxi. It became clear that this was a common issue with this company. At the front desk, the woman kept aggressively pushing their insurance, almost implying that they wouldn't give me the car if I didn't buy it. I made it clear that I only wanted the basic insurance and nothing else. After arriving in Shanghai, I noticed an additional charge of 22 Euros. When I contacted them through the taxi service, I was told it was a pre-paid cleaning fee, which they never mentioned at the time of pickup. If this fee existed, why wasn't I informed when I collected the car? While the amount isn't significant, it's extremely dishonest. I do not recommend this car rental company at all.

Reviewed: Aug 3, 2023

Rude attitude

Reviewed: Apr 23, 2023

Keddy seems to be the budget arm of Europcar, at Naples airport its managed by the Europcar desk which requires a shuttle bus ride from the terminal, so finding it on arrival is no problem,BUT finding it when returning the car is a nightmare because the entrance is a narrow passage through what looks like building work fencing and is totally unmarked! I only found it because there is a hut at the gate and I stopped to ask the man there where the drop off point is! You can`t see the car park from the road. So be advised to make a note of where it is when you pick up the car! If you are very weary and careful when you collect the car you should have no trouble. Film the car in minute detail with stills and video when collecting it paying particular attention to to lower parts like cills and bumper underparts, because they`ll look for hidden scratches when you return the car! The guy who checked our car went straight to a long scratch on the bumper underside and said "look"! When we collected the car I found a LOT of major scratches not listed on the rental agreement as pre-existing, after filming them all I returned to the office to make sure they were shown as pre-existing. The guy said its fine whats important is that you have a video...... but that`s just a cop out because then later you have to prove that they were already there after they charge you for them, so insist as I did that they mark and sign all of them off on your form before you leave, then you`ll have no problems! When they see they`re not going to be able to pull a fast one on you they don`t try! Pick up and drop off the car in good daylight if possible, otherwise take a strong torch with you when filming. The only gripe is that we booked a Renault and ended up with a Fiat panda with very little room for luggage, but as we were only two and it was a hybrid rather than straight petrol we could live with it! Overall OK just be very weary that these super cheap co. try to make their profits on dodgy damage claims!

Reviewed: Dec 12, 2023

Car exceeded expectations, Staff were extremely helpful and friendly, the whole process was swift and efficient

Reviewed: Aug 21, 2023

they have given us the wrong drop off location even though we hav asked for it and confirmed by the staff however, the location was 45 min away from where we requested the drop off and staff said that qeeq designated the drop off location. the car was damaged in several locations around the body

Reviewed: May 16, 2022

Recommend

Reviewed: Nov 11, 2021

it would be useful to know that you need to go to the Europe car pick up ahead of time as we had been looking for a company called Keddy

Reviewed: Aug 27, 2019

Very bad very bad

Reviewed: Dec 9, 2023

The service was poor. The contact number 39 353 378 4355 was never answered during pickup and return. I had to get in touch with the rental company through the QEEQ platform.

Reviewed: Sep 25, 2023

great modern car, quick pickup and drop off, couldn't have been better

Reviewed: Sep 21, 2023

we arrived a bit earlier than planned but we were able to pick up the car but was charged an extra days rental for 90mins extra. We paid 45euros for each day but charged 75 euros for the extra day - dissapointing

Reviewed: Aug 31, 2023

Scammers - picked up the car identified a scratch on the plastic hubcap that was not capture, the inspector said it was not a problem. Upon returning the car I stated that it was their prior and the previous rep said it was not an issue. Now they are trying to charge me €70

Reviewed: Jun 19, 2023

The store is simple and the address information is confusing. It's very difficult to find for both pick-up and drop-off. The car had multiple external damages that weren't repaired. Three months later, without any prior notification, there was a sudden charge on my credit card. It was only after the bank blocked the transaction that I received an email informing me about a violation, and mentioning that there would be a penalty for late payment. However, despite my repeated requests, I was not provided with a payment link. I suggest avoiding this supplier in the future.

Reviewed: Nov 5, 2023

Did expect A bit of a challenge on the return but staff was really njce

Reviewed: Jun 14, 2023

Satisfied

Reviewed: Aug 3, 2020

Amazing very helpful and quick

Reviewed: Jul 28, 2020

This time they give third standard car with every side damage

Reviewed: Dec 10, 2019

Waited two hours to pick up the car, and another half hour to switch cars.

Reviewed: Oct 18, 2019

Got a citreon C3 great little round around for the Amalfi coast hills.

Reviewed: Feb 9, 2020

All was as expected. We got a nice clean car and there were no complications with vehicle pickup / dropoff. Firefly was OK.

Reviewed: Oct 12, 2019

I got from the UK to Italy in the same time it took to collect the car. 2 hours for collection is unacceptable. Also I booked a full size car and got a Nissan Juke which I do not class as a full size vehicle. Could not be bothered to raise given it took 2 hours to get in the first place.

Reviewed: Oct 9, 2019

Car in terrible condition. Every panel damaged. Bumpers falling off. Engine light keep coming on. So cost me money to leave parked up and just got trains and bus. Ordered a full size offered a clio, then punto then had to settle for astra. Now after security deposit returned, I have a unauthorized €58 taking without permission and not even a email to explain. Will Never use firefly AGAIN

Reviewed: Aug 15, 2019

Although the scores reflect positively on Firefly, they are very misguiding to my experience with them. We had a situation where the valet service we used to park the car had lost our key. No 24 hour line to call and no help offered. We were fortunate the valet staff went above and beyond to help getting us back to our hotel and carry on our plans the following morning by offering to be our 'taxi' until the key was returned which they chased up. Firefly offered no assistance at all nor showed any concern that a key to one of their vehicles was missing.

Reviewed: Jun 17, 2019

English speaking staff. Everything explained properly, but additional fees to remove excess quite pricey.

Reviewed: Sep 12, 2019

Booking said it was In-terminal collection - this wasn’t true! Rental pick up was off-site. Address given is different when put into google maps, so when on foot was a nightmare to find. Didn’t have the car I booked. Petrol wasn’t full. Got charged to wash the vehicle on drop off (no other provider does this). Wasn’t made clear enough that you had to call them on arrival (no other provider does this) to be collected. When given shuttle back to airport they didn’t even drop us at departures, was left on road about 1/2 mile away. All round poor experience and won’t use again or recommend

Reviewed: Aug 9, 2019

Asked for pick inside airport, not to walk with heavy cases for a mile, to be picked up by a shuttle bus eventually, very confusing after you booked to pick up inside terminal, also shuttle bus service confusing, even after phoning them, didn't know if I was at the Wright place or being scammed, even during the hand over

Reviewed: Jul 20, 2019

Ecovia customer service from start to finish was great, they really do accommodate! Car was great, and was very easy returning. Friendly service, would definitely recommend.

Reviewed: Jun 13, 2019

there was no shuttle working and no notification that that was the case. i hate to walk in the heat with a huge suitcase and a toddler. upon arrival there was an issue with the customer in front of me and i waited 45 minutes to be taken care of. the upgrade to cover the car was outrageous.

Reviewed: Aug 11, 2020

Two weeks after i returned the car i still waiting to my deposit refund.

Reviewed: Jun 23, 2019

Poor English communication skills of customer service

Reviewed: Jul 22, 2024

Very satisfied, the pick-up and drop-off procedures are simple and convenient.

Reviewed: Jun 13, 2024

The pick-up process was more than 2 hour long: about 45 min waiting for shuttle bus, and 70-80 min waiting time at the car rental site. At the shuttle bus station there were about 40-50 people waiting and there was only about 10 sitting place the other 30-40 people standed on the sun. There wasn't any comment, info there if you can also walk to the car rental site as it was onl around 800 m distance. On the car rental site there wasn't any sitting place so we had to stand for more than 1 hour... The rental was only long time, the agent couldn't tell the exact amount of the deposit and she missed the my card expiration date and she asked me to call the bank because he didn't know why the bank didn't accept my card. The car was ok, the drop-off was ok.

Reviewed: Aug 1, 2019

My booking was for a Jeep Renegade or similar vehicle, which I paid extra to get. I was totally disappointed at hatchback Kia Stonic that was provided.

Reviewed: Jan 15, 2020

Avis Naples is an absolute gong show. There were huge lineups at the pick area (which is outside the terminal) and we waited about 45 mins to get the car. Wasn’t the car we reserved but that was okay because it still fit our needs. No one inspected the car with us before hand. We dropped the car in Rome and the Rome Avis was great.

Reviewed: Nov 3, 2019

Completely failed to solve the problem. This platform is unnecessary, causes information asymmetry, and is virtually useless. Your orders are worthless!

Reviewed: Aug 24, 2019

Had to wait in line for 20 minutes to pick up the car at Naples Airport. Originally booked to pick up the car at 3:00 PM, but we didn't actually get the car until 3:40 PM.

Reviewed: Sep 13, 2015