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Rent a car31 Rental Locations
Rental Plus
9.6/10
Fiumicino Airport
GREEN MOTION
9.4/10
Rome Fiumicino International Airport
Europcar
8.8/10
Rome Fiumicino Airport
Alamo
8.7/10
Rome Fiumicino Airport
Dollar
8.7/10
Rome Fiumicino Airport
italy car rent
8.6/10
Roma Fco Aeroporto
Acarent
8.5/10
Roma Fiumicino Airport
National
8.5/10
Rome Fiumicino Airport
Firefly
8.5/10
Roma Fiumicino Fco
FLIZZR
8.5/10
Rome Airport Fiumicino
Thrifty
8.5/10
Zt Rome Fumicino Airport
Enterprise
8.5/10
Rome Fiumicino Airport
ecovia
8.5/10
Fiumicino Airport
Keddy by Europcar
8.5/10
Rome Fiumicino Airport
Wheego
8.5/10
Roma Fiumicino Airport (fco)
U-SAVE
8.5/10
Rome Fiumicino Airport
Record Go
8.5/10
Rome Fiumucino Airport
AVIS
8.5/10
Leonardo Da Vinci International Airport
OK Mobility
8.4/10
Ok Fco
Locauto
8.4/10
Roma Fiumicino Aeroporto
Sicily By Car
8.3/10
Rome Fiumicino
Target Rent Italy
8.3/10
Roma Fiumicino Airport
OPTIMO RENT
8.2/10
Roma Fiumicino Airport
SURPRICE RENT A CAR
8.1/10
Fiumicino Airport
Centauro
8.1/10
Fiumicino Airport
GOLDCAR
8.1/10
Rome Fiumicino Airport
Budget
7.9/10
Rome Fiumicino Airport
RentSmart24
7.8/10
Parkingo Fiumicino
DRIVALIA
7.8/10
Roma Aeroporto Fiumicino
Hertz
7.1/10
Rome Fiumicino Airport
NOLEGGIARE
7/10
Roma Fiumicino
Show other 48 locations
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N.Chen
Rome
Average
AVOID! my family and I arrived 1 hour earlier, and we informed RentSmart24 before. When we arrived to the shuttle pick up location, every time the shuttle driver told us to wait for the next shuttle. We called RentSmart24 few times, and they said that a shuttle will pick us in a few minutes. That whole thing took more than 1 hour! When we arrived it was late, after our expected car pick up time, there was one family before us, and since there is only one person in the reception, we were waiting another 30 minutes. Finally, getting the car! But wait, we booked 2 seats for 2 years old children so they took us to a kind of garage with 8 seats that none of them is good for this age, either 6 years+ or 1 year-. It was almost 12 am, we had to choose 2 seats and risking our kids! Thinking we were finished this whole nightmare, the reception guy don’t know how to install the seats, we need to do it by ourselves! Awful experience, the worst I’ve ever had with a car renting
Read More >Reviewed: Nov 1, 2024
hussnain rehman
Rome
Excellent
awesome service very professional and the whole process was very smooth international license was required thiugh
Read More >Reviewed: May 30, 2024
Joyce Funk
Rome
Excellent
Just to be safe, bought 59 Euro insurance at their store. Returning the car was extremely smooth.
Read More >Reviewed: May 26, 2024
Claire Eugen
Rome
Excellent
Myrna Monroe
Rome
Very good
Rossi-Bird
Rome
Very good
I would have been happier had we received the car we had ordered. But as mentioned, it all worked out well in the end. The counter customer staff was all hard sell on the extra insurance, though, and I practically has to be rude to get away from them.
Read More >Reviewed: Nov 1, 2024
J
Rome
Good
Staff was very particular of scrapes on the cars with other customers. We got out without too much problems. We video taped the condition of the car at pickup.
Read More >Reviewed: Oct 18, 2024
M.Troli
Rome
Very good
They tried very hard to sell me extra insurance that was already covered. They were practically insisting.
Read More >Reviewed: Sep 30, 2024
R.Adams
Rome
Excellent
Car was new but we had to wait to complete the paperwork at the office then walk to the pick up point in the car park. Car was being washed and took 20 minutes to be delivered, Price was excellent. Staff helpful
Read More >Reviewed: Sep 25, 2024
Ebiretta01@comcast.n
Rome
Excellent
I have tried to send the confimation to you seven times and all were rejected. You have the information you requested and this is bullshit to take up so much time. I should get the credit for the rental with QEEQ and if not will NEVER USE YOU AGAIN.
Read More >Reviewed: Sep 6, 2024
R.Dalessandro
Rome
Poor
No, it did not. It did not have my vehicle and told me it could not help me. I had to argue over 20 minutes at the counter until they finally gave me what they believe was an equal vehicle. It's a shame it truly is a shame. The way they treat their customers?
Read More >Reviewed: Oct 30, 2024
Sebastian Acheson
Rome
Poor
I was forced to purchase insurance at the counter, paying over 1000 Euros extra. When I wanted to review the terms carefully, the staff told me not to bother and just sign directly.
Read More >Reviewed: Jul 22, 2024
Renata Oliver
Rome
Poor
The car had scratches all over. We provided photos taken at the time of pickup to prove that the damage was already there. We reported it to the rental company on site, and their staff agreed, but they still came to charge us for the damages.
Read More >Reviewed: Jul 9, 2024
Vic Tobias
Rome
Excellent
Wayne Raymond
Rome
Poor
The platform's assistance was futile! The local car rental company completely disregards the domestic platform. It was terrible!
Read More >Reviewed: Feb 23, 2023
p.daly
Rome
Excellent
Leif
Rome
Excellent
Hilary Addison
Rome
Excellent
Larry Bryan
Rome
Excellent
Very satisfied. The pick-up and drop-off process was smooth. Service staff were warm, patient, and friendly, staying until we had completed the rental.
Read More >Reviewed: May 22, 2024
Marshall Nora
Rome
Excellent
Everything went smoothly without any push to buy additional insurance since I had already purchased full coverage.
Read More >Reviewed: Mar 23, 2024
Per Sjöfors
Rome
Excellent
Crumpy, slow staff at the pickup. Quick, friendly staff at dropoff.
Read More >Reviewed: Oct 6, 2024
M.Cecere
Rome
Excellent
Gustave Gold
Rome
Excellent
The Italians are quite enthusiastic. The lady at the car rental agency kept saying I was lucky to get a new car.
Read More >Reviewed: Jul 17, 2023
Dick Susan
Rome
Poor
Terrible. I've rented cars in Europe twice and it's always been extremely bad. Insurance details are not explained and they say it's free. When settling the bill, they charge an extra 3000 RMB. Be cautious in the future.
Read More >Reviewed: Mar 23, 2023
Baird Andrew
Rome
Poor
Budget rental company is disgusting. Arrived early and no one informed me. They charged an extra hour after return. Trash service. If I arrive early, don't give me the car. If there's an extra charge, inform me. Almost 40 euros per hour, what a rip-off. Extremely disgusting.
Read More >Reviewed: Jul 25, 2020
Rome
Excellent
Isaac Wallis
Rome
Poor
I highly do not recommend this company. First, there was no shuttle bus at the airport. Most likely, you will need to take a taxi to the rental location, which takes about 10 minutes and costs 15 euros. Secondly, the prices quoted on-site were completely different from the booked prices. The staff will try to persuade you to rent at a higher price and buy insurance through bargaining. Just firmly say no in such situations. I ended up with two reservations by mistake, so one of them was refunded later without issue, but the refund on the day was very troublesome.
Read More >Reviewed: Jan 22, 2024
M.Lombardi
Rome
Excellent
R.VILA CALVO
Rome
Excellent
Kennedy Samson
Rome
Excellent
D.Paul
Rome
Excellent
The car was fine - a Fiat Panda. I'm 6' 2" and I was surprised by how comfortable I was. The check-in and check-out process at the Rome airport was smooth - Viola, who helped us at both ends, was awesome.
Read More >Reviewed: Nov 11, 2022
F.Bruno
Rome
Very good
Like: the car was exactly as reserved.
Dislike: The contract lists a phone number to call for pick up service since the rental service is an off airport location. The number listed on their documentation is incorrect. I had no way of contacting the rental place to arrange the pickup so we had to take a cab. Cost me $65 to get to my car.
I will be contacting easyrentcars on Monday and would expect reimbursement for the out of pocket expense for transportation to the location since it is their mistake the wrong phone number is printed on their contracts. Hopefully they are willing to reimburse me so this doesn’t go into a lengthy credit card charge dispute.
Reviewed: Jul 8, 2018
N M
Rome
Average
Absolute shambles. Waited over 3.5 hrs to get the car. Long line, not moving, no cars, not much staff. After getting to the counter, had to wait another 30mins for my car as it wasn't there ? Resulted in me missing a paid activity which I.belieb I should be compensated for at the very least
Read More >Reviewed: Sep 12, 2024
M.Kemp
Rome
Good
Lancia Ypsilon not as good as Ford Fiesta (per booking expectation)
Read More >Reviewed: Jan 5, 2024
Dan
Fiumicino
Poor
The whole personal (pick-up, car return and customer service) was extremely extremely rude. They have offered me a bad car, with lots of km that was supposed to have the last rental with me (it was written on it "no fuel") I have received an invoice with 50 eur penalty + 13 eur for petrol charge even if I have returned the car with 2/8 as mentioned on the booking. A Fiat 500 was available at the moment of booking but they didn't wanted to offer it even if I have asked and booked it. They have offered me this very used Renault Clio and have threatened me that if I don't accept it, they'll mark me as no show. Whole process took around 1 hour. Me Antonio (man with a beard within 4th floor was not speaking very well English and when I have tried to speak Italian mentioning I don't speak it very well, he was aggressively correcting my spelling but he couldn't speak English even if working for an International car company). Francesca and Fernanda from 2nd floor didn't wanted to help either. This is the worst rental experience I have ever had, I rent around 10-15 cars per year, this was the first time with Goldcar but probably the past one. I don't know how to cancel the invoice for mussfuel considering that I have pictures that prove I was wrongly charged.
Read More >Reviewed: Oct 20, 2019
Rome
Average
Our original car had mechanical issues then we got downgraded to a weak little micro car........ All this took more then an hour total....
Read More >Reviewed: Sep 26, 2019
Eli Nicholas
Rome
Poor
Sarah Whyet
Rome
Excellent
Sandra Edison
Rome
Very good
Nat Watt
Rome
Excellent
Alvis Bert
Rome
Excellent
Overall, it was quite good. The drop-off process was efficient, with no damage or accidents. They upgraded me from a Peugeot 208 to a Citroën C3 manual diesel. The car had over 80,000 kilometers on it. I had to add AdBlue myself, costing over 16 euros. QEEQ mentioned I could get reimbursed from the rental company, but I threw away the receipt. Sisilybycar doesn't charge extra for cross-country trips, which is great!
Read More >Reviewed: Jul 29, 2024
Florence Tennyson
Rome
Average
The service attitude of the car rental company is good, and the car's condition is also decent. However, during the return process, it felt like they were trying to charge you unnecessarily, being extremely meticulous and picky about every scratch, which made me uncomfortable.
Read More >Reviewed: Jul 28, 2024
Bing Dorothea
Rome
Average
The car I actually received was in terrible condition! The left side mirror was covered in tape and looked ready to fall off, and there were several scratches on the body. Though they did point these out when I picked up the car and told me to take pictures, they still charged me 500 euros for dents that were barely visible unless you looked closely when I returned the car! Fortunately, Zuzuche helped me with the compensation, but I would still suggest everyone avoid this rental company.
Read More >Reviewed: Jul 21, 2024
Nora Violet
Rome
Excellent
Nora Keats
Rome
Excellent
Ryan Malan
Rome
Poor
Unjustified charges: 1. When returning the car, no inspection was performed. Instead, they asked if we were going back to Rome or taking a flight, then simply said 'ok.' It's not acceptable to claim they were busy and let customers leave first, as we saw three employees leisurely smoking. 2. There is concrete evidence that the staff lied. We had just filled up the tank a few kilometers from the airport, but they charged us 15 EUR for an 'empty tank' after we left. 3. They fabricated car damage. No accidents occurred during our rental, and the damage was not confirmed with us on the spot, yet they charged us 291.69 and 67.2 EUR. 4. If this is an issue of individual employee integrity, then failing to thoroughly investigate and reasonably explain to customers is a problem with Avis as a company.
Read More >Reviewed: Jul 27, 2024
Doreen Barrie
Rome
Excellent
The car rental company is pretty good, but they charged me a deposit that hasn't been refunded yet.
Read More >Reviewed: Jul 16, 2024
Eden Dutt
Rome
Excellent
Marjorie Nelly
Rome
Excellent
Augustine Windsor
Rome
Excellent
The Avis branches at Rome Airport in Italy and Madrid Airport in Spain provided excellent service. The staff were enthusiastic and attentive, the pick-up and drop-off process was convenient and quick, and there were no hidden charges. Overall, it was a very pleasant experience. Five stars!
Read More >Reviewed: Mar 3, 2024
Harry Dorothy
Rome
Excellent
I chose Rental Plus because it had good ratings, and the actual experience was indeed excellent. You can choose it with confidence. The pickup process was fast, there was no hard sell on insurance, and the staff were polite and friendly. The car return inspection was very relaxed, and the pre-authorization was released about a week later.
Read More >Reviewed: Jul 25, 2024
Theodore MacAdam
Rome
Very good
Ellis Abbot(t)
Rome
Very good
Frederica Anne
Rome
Very good
Leonard Christy
Rome
Poor
The staff on site had a very bad attitude, and we could never get through on the phone. The online customer service was also unresponsive. It is impossible to return the car at the airport; you have to return it between 9 am to 8 pm when staff are present. I had to return the car a day early. I arrived at 7:50 pm and was constantly reproached for being late as they were about to close.
Read More >Reviewed: Jul 2, 2024
Steven Bush
Rome
Poor
Avoid this rental company, they are a scam and overcharge severely. The contract listed 11 damages on the car when we received it, and after inspection, we added 6 more. When returning the car, the staff made a fuss over a tiny pea-sized scratch on the bottom of the car and asked if I had a photo. Who takes pictures of the bottom of the car? They then claimed it was new damage caused by me and charged me 150 euros. Complained to the rental platform and the rental company, thank you.
Read More >Reviewed: Jul 24, 2024
Adair Romeo
Rome
Poor
Upon returning the car, they claimed there were scratches, but it was obvious that the scratches were pre-existing. They said it was our fault for not taking pictures when renting the car and charged us 180 euros. It's really frustrating.
Read More >Reviewed: Jan 9, 2024
Kennedy Samson
Rome
Poor
Terrible, they did nothing and charged me four or five thousand. It's a scam.
Read More >Reviewed: Jan 7, 2024
A.Gurevich
Rome
Very good
First of all, we got Fiat instead of Opel. But the worst thing was happened at the end. We dropped off the car and were told that was a damage, actyally itvwas some slight attrision on the bumper. We are definetly not involved in its appearence - may be it was not be marked, since it does not look like damage. However we were charged. Now we are trying to get the compencation since we have the ensurence. Meanwile the answer that we got from QEEQ was not relevant to our request. Another unpkeasant thing: we payed in advance for the gps, but at the drop of we were cgarged again for tge gps.
Read More >Reviewed: Apr 20, 2022
J.Lodato
Rome
Excellent
I was at first disappointed in Italy Car Rent because we arrived a few hours early and I was hoping to be able to have a car at that time. Unfortunately no car was available. When we returned there was a client who was very upset with Italy Car Rent claiming that she had been deceived and was having to pay costs for damage that was not her responsibility.
Read More >Reviewed: Nov 30, 2021
V.GOMEZ FERNANDEZ
Rome
Average
M.Vilches
Rome
Excellent
It was nice service except that they tried and did sell a washing service which I never had in my previous bookings
Read More >Reviewed: Oct 23, 2019
Alice Philip
Rome
Excellent
Xavier Sweet
Rome
Excellent
Arrived at the counter, provided the order information and driving materials, and got the paperwork done quickly. They didn't ask you to buy their insurance. The service was excellent.
Read More >Reviewed: Jun 7, 2024
Boyd Bruce
Rome
Very good
Waqas Ahmed
Rome
Very good
If you do online booking, they ask for security deposit 500 euros in rome airport while they say that they charge in security deposit if you do on counter booking and off hour car pickup is not easy while this issue should be addressed.
Read More >Reviewed: Aug 7, 2023
Omar Hazlitt
Rome
Average
There was an insurance upsell when renting the car in Rome, but it was okay. Returning the car in Florence was a hassle just as others described. They nitpicked and claimed a small, barely noticeable mark on the front hood was an accident and wanted to charge a few hundred euros. Arguing was futile due to the language barrier. Although I had been warned to take photos and videos during pickup inspection, such tiny marks wouldn't typically be a concern in my country. So, be extra careful. Luckily, I had purchased comprehensive insurance in my country, so we'll see how the claim process goes. The Chinese customers returning cars after me seemed fine; too bad I forgot to ask where they bought their insurance and what kind they got.
Read More >Reviewed: Aug 24, 2019
Isabel Jim
Rome
Average
The car had previous damage, and no one inspected it when I picked it up. Fortunately, I took a video, so I avoided an insurance trap when returning the car.
Read More >Reviewed: Jul 21, 2024
D.Sharma
Rome
Good
They didn’t give me same car booked by me I booked q8 and got E class car how come they said you did not book car from europcar so they can’t help me to get same car asked to talk Qeeq
Read More >Reviewed: Jul 2, 2024
Noel Ackerman(n)
Rome
Excellent
During the trip, the car needed more AdBlue, so I bought and refilled it myself. When returning the car, I explained the situation to the counter and requested reimbursement. The staff asked me to email customer service with the details. Using the email provided by the counter staff, I contacted customer service and provided the receipt. Within a week, I received a refund of 28 euros.
Read More >Reviewed: Apr 2, 2024
Isaac Leigh
Rome
Very good
Alan Harry
Rome
Average
The Florence drop-off location is on the edge of the ZTL zone, making it very difficult to find. We spent over an hour circling around because it's at the edge of the ZTL zone. In the end, we had no choice but to park the car outside, walk to the rental store to confirm the driving route, go back out, and drive the car in. This caused us to drop the car off half an hour late and we were charged for an extra day. Overall, a very poor experience.
Read More >Reviewed: Feb 7, 2020
Bess Ralph
Rome
Very good
I booked a Tiguan but got a Lynk & Co 01 hybrid at pickup. The battery was mostly empty so I used it as a regular car. The exterior was fine, but the internal cleaning was average. The car had good power. Most highways in Italy have a speed limit of 110-130 km/h. The car's condition was average, with maintenance notifications and low antifreeze levels, which I topped up. Adding insurance at the store made everything go smoothly.
Read More >Reviewed: Jul 18, 2024
Iris Gallup
Rome
Very good
Marsh Carey
Rome
Excellent
Andrew Robinson
Rome
Average
Will Harper
Rome
Excellent
Renata Oliver
Rome
Excellent
I think this car rental company is excellent. The car was very comfortable to drive. The staff were friendly and provided thorough service. The paperwork was handled quickly and conveniently. The price was reasonable with no hidden fees. Overall, the experience was very pleasant and I will choose this company again in the future.
Read More >Reviewed: Jul 16, 2024
Darnell Nixon
Rome
Excellent
Very satisfied. They don't forcefully upsell additional services and provide friendly reminders and introductions, which we should understand and respect as part of their job. We received a vehicle of the same class, showing nearly 100,000 kilometers, with an old interior, but the driving performance was quite good except for insufficient power on slopes. We chose to return the car at Florence Airport, and objectively speaking, the service there was better — the staff were sincere and enthusiastic. Of course, all good and bad experiences are mutual, and I believe they also felt the same sincerity and enthusiasm from us.
Read More >Reviewed: May 27, 2024
Renata Oliver
Rome
Average
They were incredibly meticulous about damages. There was a very small scratch on the front fender, and they documented it and reported it to the manager for a fee. I recorded a video when picking up the car, but I didn't notice that spot and skipped over it. I've rented from Enterprise, Budget, Avis, and Europcar before, and none of them inspected the car like this. It's obvious they're trying to rip off customers.
Read More >Reviewed: Jun 4, 2024
Christine Duncan
Rome
Average
Their attitude was mediocre and standard. They tried to sell me insurance. When I refused, they didn't push further, but their attitude immediately worsened. The downside is that after returning the car, I only received a simple handwritten receipt. There's been no email regarding any charges, and I am currently in contact with the rental company for resolution.
Read More >Reviewed: Mar 13, 2024
Eartha Malthus
Rome
Excellent
Overall, the service was great with a good attitude. They provided service in English. The car was very clean at pickup, and the return inspection was very simple. Highly recommend, they don't scrutinize too much.
Read More >Reviewed: May 26, 2023
Molly Ann
Rome
Excellent
Overall service was good, with English support. The car was very clean at pickup and the return inspection was very simple. Recommended, as they don't check thoroughly.
Read More >Reviewed: May 26, 2023
Zenobia Oscar
Rome
Poor
I couldn't find the store at the airport because the rental company didn't even go by that name. This ultimately wasted 3 hours of my time. They then told me they would switch my booking to another company and refund the difference, but the difference was never refunded. They also said I was forced to buy some kind of pandemic insurance. This situation is clearly the rental platform's fault as they didn't verify properly, leaving the consumer to bear the responsibility. It's been two months, and I'm still waiting for my money back. This is truly disgusting. I hope you go bankrupt soon, and I hope you encounter someone harsher than me so you suffer immensely. This whole company is shameless.
Read More >Reviewed: Apr 1, 2021
S.Bhadri
Rome
Excellent
I.VAN DER MERWE
Rome
Excellent
The lack of an international drivers lic. caused a problem that I was forced to take full insurance coverage(545€) before they would give me a vehicle!!! After spending 2 months in Italy and renting a car for that oeriod I was never asked for an international lic. So this vehicle cost me double the original rental!
Read More >Reviewed: Sep 12, 2023
Larry Bryan
Rome
Very good
The car rental company requires a €480 insurance fee for cross-border rentals, which was not communicated by the platform in advance. The platform also sold its own insurance. The additional insurance cost more than the rental itself. Customer service couldn't resolve any issues. Whether the platform is malicious or simply less competent and responsible, as a platform, it should at least have clear information from the rental company. Leaving customers to deal with the rental company's unilateral demands abroad is unacceptable. I will avoid using it in the future as much as possible.
Read More >Reviewed: Jul 19, 2023
Rome
Excellent
Lau
Rome
Excellent
The experience was seamless, the staff super helpful. The car was in perfect condition and it was a smooth vacation. I will definitely rent with OK Mobility again. Thank you!
Read More >Reviewed: Oct 7, 2022
Janet Webster
Rome
Excellent
Athena Zechariah
Rome
Excellent
Donahue Rudolph
Rome
Poor
Extremely poor experience, the worst I've ever had with a car rental. Be warned and avoid at all costs! 1. Couldn't find the store at the airport, the pickup instructions were vague and inaccurate. SurPrice deliberately didn't answer calls and didn't send pickup service (later said answering calls wasn't their job, how are we supposed to contact you for pickup then, telepathy?). Even QEEQ couldn't reach them. We wasted over an hour trying to contact SurPrice's local headquarters, and eventually a car showed up to take us to the store. 2. When we arrived at the store, they took a €1200 deposit, and when we went to pick up the car, they hadn't prepared the Jeep Compass SUV or an equivalent vehicle that we reserved. They tried to pass off a small blue Fiat 500x as an equivalent, but its trunk was too small for our luggage. They claimed it was the only automatic car available and offered no alternatives. The Italian woman at the counter had a terrible attitude. This was the worst car rental experience of my life. 3. Tried calling QEEQ customer service on-site, but they couldn't resolve it either. Their suggestion was to take the car and try to swap it later, a ridiculous idea since our luggage wouldn't fit in the car. How were we supposed to drive it away? 4. We had to cancel the reservation, find another rental at the airport, spend more money, and wasted over five hours before we could leave the airport. It was midnight by the time we left, absolutely exhausting and frustrating start to our trip. 5. This happened on June 17th and by July 5th I still haven't received a refund. No updates from them, only after I called did they quickly email saying they were processing the refund. The €1200 deposit from the store hasn’t been refunded either. It's like dealing with scammers. Please be cautious renting through QEEQ, and avoid this local car rental company called SurPrice. They are still listed despite serious complaints, continuing to harm consumers. Their airport store is particularly dreadful and could ruin your trip right from the start. I still haven't gotten back over 10,000 RMB and have no idea when I will. I’m not even asking for compensation, just my money back, and it’s been a nightmare. Physically and mentally draining, I'm really unlucky to have gone through this.
Read More >Reviewed: Jul 6, 2023
Felix Brown
Rome
Poor
Extremely poor service, worst I've ever experienced. Avoid this company! 1. Couldn't find the branch at the airport, the pickup instructions were unclear and inaccurate. The SurPrice branch deliberately did not answer calls and did not pick us up (later said answering calls was not their job, how are we supposed to contact them for a pickup then?). Even QEEQ couldn't reach them. We had to spend over an hour contacting SurPrice's local HQ ourselves before finally getting picked up and taken to the branch. 2. At the branch, they charged a €1200 deposit, but didn't have the Jeep Compass SUV or similar vehicle we reserved. They tried to pass off a small Fiat 500x as the same class, which had a tiny trunk that couldn't fit our luggage. They claimed it was the only automatic car available and had a take-it-or-leave-it attitude. The Italian woman at the branch was extremely rude. 3. Contacted QEEQ customer service, who spoke with the woman but couldn't resolve the issue or offer an alternative vehicle. They suggested we drive the car away and try to exchange it later, which was absurd because our luggage wouldn't fit in the trunk. How would we drive away and expect to exchange the car later? 4. We were forced to cancel the reservation and find another car at the airport, costing us more money and five hours of time, leaving us exhausted and frustrated late at night. 5. This happened on June 17th and as of today, July 5th, I still haven't received a refund. No proactive feedback from them, only responded when I chased them. The €1200 deposit hasn't been returned either, and I'm starting to think this could be a scam. Be cautious with QEEQ and especially SurPrice. This branch near the airport is particularly suspicious. They could ruin your entire trip! I'm still waiting for my over 10,000 RMB to be refunded, no idea when this will be resolved. I haven't asked for compensation, just my money back, and it's been a nightmare. This experience has been physically and mentally distressing for me.
Read More >Reviewed: Jul 6, 2023
Gordon Russell
Rome
Poor
Kenneth Temple
Rome
Poor
O.Sapir
Rome
Very good
Rome
Excellent
Stella
Rome
Average
Staff at the counter keep pestering us to buy insurance and sounds confirmed the car will get stolen so must buy insurance from them so they won’t hold our deposit . I told them we brought and he insist ours is not covered , must buy theirs .
Read More >Reviewed: Nov 25, 2019
I.S
Rome
Excellent
Rental office is adjacent to car pick-up (unlike other rental offices at Fiumicino). Friendly staff, good English, quick transparent process. Overall great experience. Metano is hard to find in Italy - try to avoid Sings point to "Autovia" - which is also "Ecovia"
Read More >Reviewed: Oct 22, 2019
Owen Thorndike
Rome
Average
Ecovia and Autovia are the same company, but it's hard to find. The drop-off location is not at the airport; you need to drive 8 kilometers away and then take a shuttle back.
Read More >Reviewed: Oct 11, 2019
S.Griffin
Rome
Excellent
I have just realised that I left my Apple airpods in the car when I dropped the car off. I have not been able to contact your Rome airport office to check if they have been found.
Read More >Reviewed: Oct 29, 2022
S.Culurides
Rome
Excellent
Waited over 1-1/2 hours to pick up car But staff was very polite and courteous
Read More >Reviewed: Sep 21, 2022
R.Andersson
Rome
Very good
Booked model not available, we was upgraded to a Jeep Renegade luckily to fit all luggage. Nice staff, good rental experience.
Read More >Reviewed: Jul 29, 2022
Rome
Very good
I had to wait almost one hour to get the car. There were two people serving the customers. At one point there was only one person at the counter. When I arrived I was second in line to be served and it took forever. Not a pleasant experience after a long trip! i must say that the return process was a breeze! fast and efficient!
Read More >Reviewed: Sep 20, 2021
jt00187
Rome
Excellent
Brand new Fiat 500. No Line. Efficient check out/in service. They offer longer term rental for which I will take advantage next summer!
Read More >Reviewed: Dec 9, 2019
Xaviera Eden
Rome
Excellent
Lyndon Hosea
Rome
Very good
The car was very good, relatively new and there were no issues with its performance. During the rental process, they suggested we buy insurance, but we informed them that we had already purchased full coverage through QEEQ. Additionally, we had to wait for quite some time; the efficiency of the staff could be improved.
Read More >Reviewed: Jul 11, 2024
S.Benusovich
Rome
Very good
Upgraded the car but no explanations about the car functions...very long waiting and
Read More >Reviewed: Oct 12, 2022
Alex
Rome
Good
Child car seats not installed ( liability they tell you, to not do it...), upsell extras, as a strategy for the rent co. Car not ready by the appointment time, had to wait 20-30min
Read More >Reviewed: Jul 23, 2020
M.Radikov
Rome
Good
Mandel Rebecca
Rome
Average
The gearbox couldn't shift under normal driving conditions, and the company took too long to address the issue. They also refused to replace the vehicle with the same model.
Read More >Reviewed: Jul 3, 2021
Rome
Average
We reserved a Audi A3 but got a Mini Cooper( same class according to the car rental angency but we prefer an Audi A3, no big deal though), the car was absolutely disgusting and we're too busy learning everything about the car before drive away from their Rome airport garage that we forgot to check the fuel level, a few minute after we checked out from the garage we saw that the fuel was only half but the paper stated it was full so we had to return to the garage and ask the staff, he wrote sth casually on the paper and walked away with zero interest in listening to our complain about the dirty car. When we returned the car in Ancona the guy there told us that's what happens at their Rome airport branch quite often, guess they're either understaffed or just have no desire keeping their customer! Btw on my confirmation with EasyRentCars it states clearly that the price quote includes one-way-return but when we picked up the car Maggiore still added a charge we can't remember why but we never buy any add-ons when rent cars, one driver/deny all insurance coz our credit card covers it/same fuel level/no gps needed....we needed nothing extra, now Amex is investigating the extra charge for us.
Read More >Reviewed: Oct 18, 2019
M.Dawson
Rome
Average
The vehicle had warning messages and was damaged on 3 corners! We asked if there was a mapping system at the counter and were told no - so paid extra for a GPS system when there was a GPS in the car! At drop off there was no one at the counter and we had to call and wait for someone to come - he was then very cranky. All in all a terrible experience.
Read More >Reviewed: May 11, 2019
A.Hasan
Rome
Good
Cliff Connie
Rome
Poor
For four consecutive months after the rental, I was charged every month due to the same fine being applied each time. Because the amount was only a bit over 20 euros, I didn't notice until four months later when I was still being charged. Since I was in China at the time, I finally realized. However, the previous charges had already been paid off on my credit card. This company charged me five times for the same fine, which is outrageous. While the car rental platform has grown large, it includes many companies, and the cheaper and less-known ones tend to overcharge. It's unfortunate that the rental platform couldn't provide any assistance.
Read More >Reviewed: Dec 19, 2018
Y.Aguilera
Rome
Excellent
Cindy Hill
Rome
Very good
The front desk staff was aggressive with us, telling us we needed to spend an additional 237 euros and that Easyrentcars did something illegal by renting us one of Goldcar/Rhodium's vehicles. She tried to sell me things that were already covered in my Easyrentcars contract and kept us at the desk for over an hour. She demanded a copy of the contract and continued to tell us this was illegal. I refused to pay the additional fee, which infuriated her, but she finally gave me the keys. The vehicle had damage on it that was not indicated on the initial document, so they re-did it and gave me another. I took pictures just in case they gave me a hard time when I returned it. When I returned the car, I had no problem at all.
Read More >Reviewed: Oct 28, 2019
Z.Bewak
Rome
Excellent
Dan Larsson
Rome
Very good
Car not fully and newly cleaned upon collection (but no big deal, wasn't like dirty) and windshield fluid empty (a bit annoying). Everything else just fine and very good value for money - will likely use Goldcar/Rhodium again on next trip to Italy.
Read More >Reviewed: Sep 26, 2019
R.Creixell
Rome
Poor
El personal exigió 3 condiciones que rechacé por no figurar en la información previa a la formalización del contrato: 1/ un seguro adicional (primero de 350€; después de 150€); 2/ una tasa sobre el carburante de 30'50€, y 3/ una garantia (via VISA) de 1.400€. Las rechacé y NO DISPUSE DEL VEHÍCULO.
Read More >Reviewed: Sep 18, 2019
Rome
Excellent
All great, still waiting for my reimbursement but all good. The car wasn’t that powerful but did the job
Read More >Reviewed: Oct 15, 2019
Rome
Excellent
I.Emet
Rome
Average
Sherry Electra
Rome
Poor
The airport shuttle location did not match the instructions, and the contact number provided was unreachable. The shuttle was shared with other companies and had no signage. Despite informing the rental store that we had full insurance from our home country, they added extra insurance without notice, resulting in duplicate coverage and additional costs. This was the worst experience among multiple international car rentals I have had.
Read More >Reviewed: Jul 24, 2018
Xaviera Swift
Rome
Excellent
R.Bhopal
Rome
Average
The initial pick up took forever, which was made worse by the heat, the first car we were offered was in a terrible condition and the staff were so unhelpful
Read More >Reviewed: Jul 10, 2019
I.LIVENSON
Rome
Very good
Like: Nice and brand new car. Logic of truck s strange.
Dislike: Child seat is quite overpriced. Getting a car took forever, over an hour, though there was no queue and car was prebooked.
Reviewed: Sep 18, 2018
Winifred Raglan
Rome
Poor
This is a fraudulent company. All legitimate car rental companies in Rome are located close to the airport. This company has no signage, just a small nameplate, and shares a very secluded office with another rental company. Initially, I chose this company because of the high ratings, but it was a huge mistake. Four days for a medium-sized MPV cost 4,122 RMB, and I paid in full upfront. Due to a flight delay, they canceled my order within an hour of the reserved time and refused to refund me. It's simply a scam. I don't understand why they have such high ratings on QEEQ; it's total garbage. I struggled for an hour to find their desk after landing on time, and their no-refund policy is extremely unreasonable. I strongly suspect this is their business model. Contacting QEEQ didn’t solve the problem. I ended up renting the same model from a large rental company for only 283 Euros, which is half the price QEEQ charged. I don't see the point of QEEQ, as they just add extra fees and can't resolve issues. I have kept evidence and will complain to the end! I advise everyone not to trust QEEQ's reviews and that there's no need to book through them. You can easily choose a car on-site from the many rental companies and get a better deal with no risk of such scams. Complain to the end!!!
Read More >Reviewed: Nov 24, 2018
Claude Kipling
Rome
Excellent
Porter Lindberg(h)
Rome
Poor
Not satisfied, they charged an extra 22 euros for insurance even though I had already bought it. Tried to explain repeatedly but they wouldn't accept it.
Read More >Reviewed: Jan 17, 2018
G.H
Rome
Excellent
Like: Kpg very good. Fiat 500L
Dislike: Was not clear when booking that the rental office was not in the airport. Wasnt a big deal but i wasted time looking for the office inside the terminal. Had to call to find out.
Reviewed: Oct 30, 2017
Cecilia Arnold
Rome
Poor
A very disappointing overseas car rental experience. We spent a long time finding the rental company shuttle bus at the airport, and then the rental company refused to accept the driving license translation provided by the app.
Read More >Reviewed: Sep 12, 2017
It takes up 57% of all car rentals. Top selected car types are: Small, SUV, and Large.
Lowest rental rates at the Rome Fiumicino Airport (FCO) is USD 25.07 on average, and can go up to USD 65.5 at the busiest . Use this conclusion to schedule your trip to your best interest.
In contrast, Tuesday is the least busy day.
More bookings mean more time spent on queueing up at the counter. Prepare yourself if it is going to take you a long time to pick up from the Rome Fiumicino Airport (FCO).
Most customers book a rental car from Rome Fiumicino Airport(FCO) for 7 days, showing a medium length of rental period is more favored.
One-way car rentals take up nearly 17% of the total bookings at Rome Fiumicino Airport (FCO).Out of it, besides Florence, other top destinations : Rome, Milan.
On average, Basic Protection costs USD 29.82 per day for Small, USD 56.47 for SUV and USD 111.66 for Large.
Customers from Mexico choose Rome Fiumicino Airport(FCO) the most as the start point of both their business and leisure journeys.
Renters from United States prefer more spacious car models like Citroen Spacetourer,Mercedes-Benz Vito and Fiat Ducato.
New Zealand renters like to plan much more ahead, they usually make the online booking 189 days before pickup from the Rome Fiumicino Airport (FCO).
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