11 Car Rental Brands at Granada Airport (GRX)

The front desk staff is good and answers all questions, but efficiency is too slow. Make sure to allocate enough time for pick-up and drop-off.

Reviewed: Aug 31, 2019

Satisfied

Reviewed: Aug 7, 2019

Almost everything was doing right, but it was really difficult to find a parking lot in Seville train station. The easyrentcars app described the office of the branch, not the parking lot.

Reviewed: Jul 12, 2019

The service at Granada and Madrid airports was good, and there weren't many people.

Reviewed: Feb 17, 2019

I've rented from Europcar many times and have always been satisfied.

Reviewed: Oct 12, 2015

Car was fine. Insurance situation was very dodgy. I was given very different prices for insurance each time I rented.

Reviewed: Jul 24, 2019

Terrible experience! Do not rent a car here. There are many traps in car rentals in Spain, so be warned! The rental company targets Chinese customers and pushes various additional services on you. If you don't accept, they will start to trick you! First, they insisted that I use my own chip card, and using my wife's card would cost an additional 200 euros for an additional driver fee. After repeatedly complaining to the rental agency and sitting in their office to protest, they finally accepted my card, proving it was always possible to process. Moreover, when picking up the vehicle, it felt like they just handed me a car and left. The car had only half a tank of fuel and numerous scratches, and they only responded that they had records when I raised these issues. When returning the car, there were indeed problems—they charged me for a full tank of fuel costing over 40 euros. Due to the pre-existing scratches, they almost tried to scam me for damages, but after repeated explanations, they let it go as the scratch was short. Lastly, I left my car charger in the vehicle; when I went back to retrieve it, they claimed not to have seen it. My wife later remembered seeing an employee take it but didn't react at the time! Throughout the entire ordeal, the car rental platform provided almost no support. Customer service was slow and unhelpful! I hope future customers see this review and take precautions. Don't fall into their trap and cause yourself trouble!

Reviewed: Mar 10, 2019

The model was switched to a Renault wagon, which was smaller but priced the same, plus an additional 21% tax. There was only one automatic car available on-site, no choice given. Either you accept it, or you have no car. Unlike our previous self-driving trips in France and New Zealand where there were upgrade options. So what's the point of booking in advance? It seems the same as not booking at all! We didn't get the model we reserved. Under normal circumstances, a free upgrade should be given, but they just shrugged and said there were no cars available, take it or leave it. We had no choice but to accept it!

Reviewed: Feb 7, 2019

The wait time was too long.

Reviewed: Oct 5, 2018

Picked up the car at Granada Airport, easily located right inside the terminal.

Reviewed: Aug 18, 2017

The AVIS location at Madrid airport is very hard to find.

Reviewed: Jul 20, 2017

They added a tank of fuel to my order without informing me, which did not match the original order.

Reviewed: Feb 12, 2017

They share a counter with other companies, but the car model we confirmed on the website wasn't available when we got to the counter. It took a lot of time to switch cars, confirm the model, check prices, and wait for the car to be cleaned, which was very frustrating. With the driving license certification provided by the rental company, we hardly needed to use our actual driving license.

Reviewed: Oct 17, 2016

They share a counter with other companies. The car model booked didn't match what was available at the store. Changing cars could incur higher costs, which wasted a lot of time. Changing cars, confirming the model, checking prices, waiting for the car to be cleaned, it was all very frustrating. With the driving license provided by the rental service, you basically don't need your actual driving license.

Reviewed: Oct 17, 2016