13 Car Rental Brands at Toulouse Airport (TLS)

The counter staff was very helpful and explained everything thoroughly. The young man made sure we were satisfied with the car before completing our transaction. He was pleasant and patient.

Reviewed: Nov 20, 2024

The overall experience was just average. Please note that there's a limit of 500 kilometers per rental, with an extra charge of 1 euro per additional kilometer. The car itself was pretty good, with more features than described.

Reviewed: Dec 6, 2022

Firstly, it was impossible to get ahold of anybody at the desk. My flight was going to arrive flight and it was going to be a race to make it to the Budget rental office before they closed. Qeeq couldn’t even get through to them. Secondly, the vehicle was fine on the road but there were many scratches and a fair amount of damage, many of which were not on mentioned in the pick-up report. Instead of coming out to acknowledge the discrepancies I discovered, I was told to take photos and to rely on Budget at the time of the return to trust me. In other words, lack of courtesy and professionalism. Upon the return late at night, near midnight, I had to insist that someone come out to inspect the car to take note of the damage discrepancies. Finally, I did not appreciate the attempt to upsell another vehicle for three times the amount by way of some slick and inaccurately wording. I literally had to have them repeat three times and request the bottom line cost which was the only way to get the honest straight answer.

Reviewed: Nov 16, 2024

Very professional

Reviewed: Sep 12, 2022

Wait time was way too long. Only a queue of c. 6 people but so slow in processing. Paid extra for a Volvo but was given a Fiat with no alternative.

Reviewed: Nov 5, 2019

We liked the car. Service for us at collection and drop off were good but another customer was getting a hard sell for extra insurance which would put us off renting with budget again. We did have to queue a long time to pick up the car.

Reviewed: Aug 20, 2019

Good

Reviewed: Jul 19, 2019

Can was great, except as all electric cars - the range decreases faster than initially stated while driving which is a bit stressful, especially on the motorway.

Reviewed: Nov 5, 2024

Très bon service, rapide et aimable. Cependant pour la deuxième fois avec Europcar, le véhicule a manqué de ADblue dès la deuxième journée de possession. Une belle façon de faire un peu d’argent sur notre dos …

Reviewed: May 25, 2022

Helpful staff and provided a cheap upgrade for a more suitable car.

Reviewed: Apr 27, 2022

Europe car is one of the best car rental companies

Reviewed: Nov 30, 2021

I did not appreciate the "Hard Sell" for additional insurance when I did not really need !!!

Reviewed: Nov 26, 2021

No information about huge deposit requirement when booking was made, deposit should have been returned straight away, still not returned surely this is breach of contract, paperwork sent in france not english as staff said they would do

Reviewed: Sep 3, 2024

had a problem with the snow chains / Socks, they gave me only 2 and they were all torn. I was refunded for the socks but couldn't go on mountains as to go back to office to change the socks was a 3hr drive that didn't make sense!!

Reviewed: Mar 7, 2019

Very quick collection and delivery process. Great service.

Reviewed: Aug 13, 2024

Pleasant and helpful staff, quick processing

Reviewed: Jul 27, 2023

I am very satisfied as they asked if I needed insurance without any pressure and returned my deposit on the same day.

Reviewed: Aug 29, 2020

Very satisfied. If their English was a bit better, it would be perfect.

Reviewed: Aug 20, 2019

הכל היה מצויין בעיקר שקיבלנו רכב של 7 מקומות

Reviewed: Aug 13, 2019

Acceptable, but they do not recognize third-party insurance. To upgrade to full coverage, you must purchase a new policy and cannot just pay the difference.

Reviewed: Jun 15, 2024

They aggressively pushed for insurance and insisted on checking my additional policy. After switching the car, there was an unexplained charge on my credit card with no notification via SMS, email, or receipt. There is no phone support or customer service available. I have disputed the charge with my credit card company. This company has very poor reviews on TripAdvisor. Don’t try to save a little money and end up losing a lot. Avoid this car rental company.

Reviewed: May 15, 2024

Super smooth & Easy collection and drop-off as always!

Reviewed: Mar 3, 2020

Staff were not that helpful and the car was dirty inside

Reviewed: Jan 31, 2020

Smooth as always!

Reviewed: Dec 20, 2019

Using Bluetooth on our phone a to lock and unlock the car was a problem as the system occasionally gave an error message and failed to work. The lack of a physical counter or a single point of phone contact to deal the problems we encountered was also very frustrating.

Reviewed: Sep 19, 2023

It's okay

Reviewed: Jul 3, 2023

Thrifty in Toulouse was run through Hertz and they provided a more than satisfactory rental experience with a high spec. care. No issues at pick up or drop off. Would book through them again.

Reviewed: Sep 19, 2022

Staff excellent.. friendly.. professional.. could not fault.

Reviewed: Aug 4, 2022

Extremely dissatisfied. First, we went to the front desk, and they informed us we needed to purchase insurance and other fees. When we declined, the staff was very displeased with us. Then, our tire got punctured on the road, and we requested a tire change. They just gave us a different car. When returning the car, we received nothing. When we realized something was wrong and approached them, we waited for three hours. Up to now, I haven't gotten my refund, and I don't know what to do.

Reviewed: Oct 6, 2019

Le siège du véhicule n’était pas très confortable. Le véhicule essence boîte automatique m’a obligé a refaire 3 pauses carburant dans la journée.

Reviewed: Apr 28, 2019

All staff at the pick up were helpful, including the guys cleaning the cars. It was helpful to be able to pick up and drop off on the airport site.

Reviewed: Jun 30, 2022

Extremely satisfied!

Reviewed: Aug 3, 2020

Overall, very satisfied.

Reviewed: Mar 3, 2019

Very good

Reviewed: Jul 10, 2017

Car was ok. Wait time for collection wholey unacceptable, oven an hour as only one staff working.

Reviewed: Jul 3, 2019

There wasn't a rep at drop off so had to post the keys. Although we know the tank was full on return and no damage, I am still waiting for confirmation that no extra charges are being applied and the deposit has been cancelled.

Reviewed: May 14, 2019

All excellent except rather a long wait to pick up car.

Reviewed: Jun 26, 2019

Dollar was hard to find and you actually had to go to the Hertz desk - there was a small Dollar sign which I missed when I was first looking around. I queued for 45 minutes. The lady at the desk was dismissive and quite rude. When I questioned the insurance policy she looked annoyed an tutted at me. She couldn’t answer my query nor did she try. I was left to go and find the car, inspect it by myself.

Reviewed: Jun 19, 2019

Didn't appreciate, on pickup, the hard selling tactics of additional insurance and threats around penalties for damage or not refuelling the car on return. Stating that prices are cheap because there's an expectation that additional sales will be made on pickup made you feel you were being cheated. Ignoring all that, the car provided was in good condition and caused no problems.

Reviewed: Apr 15, 2019

The service attitude was excellent, but the procedures were somewhat cumbersome.

Reviewed: Oct 28, 2018