14 Car Rental Brands at Marseille Airport (MRS)

Car was very good. Wait to collect was frustrating because Saturday afternoon appears to be car rental busiest time.

Reviewed: Aug 31, 2024

The rental car had an additional charge of 60 EUR but I'm not sure why. There was a chip in the car's window that I didn't notice when picking it up.

Reviewed: Jul 13, 2022

On a eu un délai de 2h30 pour récupérer le véhicule. Inadmissible avec peu de personnel pour un nombre important de location connu. Bien évidemment attente debout dehors au soleil...

Reviewed: Sep 2, 2019

처음 거래했는데 좋았습니다

Reviewed: Aug 25, 2024

Reservamos un coche y nos dieron otro inferior por el mismo precio. Enseñábamos al reserva y no se hacían cargo

Reviewed: Aug 3, 2024

Overall okay, just a bit slow.

Reviewed: Jul 4, 2024

return was smooth and enjoyable. The pick up whole process is horrible and full of inconvenience. The Goldcar doesn't accept amexrican express. When charge the debit car 1400 euro for deposit, they just do the conversion and make it 1260 Pounds themself . then when they later return deposit, they then return 1400 euro which converted automatically to 1200 pounds like market rate. So we just loss 60 pounds for nothing by the Goldcar customer named Hugo service person incompetence work.

Reviewed: Apr 16, 2024

Courteous staff, car in decent condition if a little worn. Returned without any hassle. Would recommend to others.

Reviewed: Apr 19, 2022

Great service.

Reviewed: Jul 20, 2024

Great! This car rental company allows online check-in in advance, so no need to wait in line.

Reviewed: Dec 26, 2023

Average service

Reviewed: Aug 21, 2023

Very happy to have got the car I had requested. Particularly appreciated there was no up-sell.

Reviewed: Jul 30, 2019

It's okay.

Reviewed: Apr 15, 2019

We had a problem at pick-up as the location was closed so the shuttle from the airport was not available (they were not expecting us) and an employee returned to the location especially to open up for us.

Reviewed: Jul 8, 2024

The entire process was very slow. It took an hour to get the car and 15 minutes to return it.

Reviewed: Jul 4, 2024

Great experience with helpful staff

Reviewed: Jun 19, 2024

Since I had my insurance with QEEQ AVIS informed me that in case of accident I will be charged with the cost of repairs and reimbursed by the insurance I had Fortunately, no accidents and this saved me from a lengthy hassle

Reviewed: Jun 5, 2023

Difficult to locate counter at Marseille airport. Counter staff helpful (spoke English). More difficult to locate correct drop-off location in Paris.

Reviewed: Dec 22, 2019

The car did exceed my expectations, really good for our purposes. There was damage to the bonnet of the car that had not been reported and had I not noticed it I could have been held liable hence I have marked down the condition of the car. As there were 2 off us in the car it should have had 2 hi- visibility vests. It’s law in France that every person in the car has a vest in case of an issue. There was only one but when asked for we were supplied with one after 10 minutes or so. None of the staff seemed to know about this requirement. Other than that, very happy and would rent here again.

Reviewed: May 30, 2024

The staff at the rental company were very friendly, and the car was brand new.

Reviewed: Jun 19, 2024

Europecar offered me a SERES3 EV. I asked them for another car such as Peugeot, Renault, Citroën, etc, but they said they have only Chinese EV cars or Tesla for extra 100 €. I didn't accept Tesla, and take Seres3. During my drive on the first day, the car had problem with electric system. I went to the Europcar Agency in Montpelier Airport. At the beginning they refused to change the car. I called Europcar Help Center and QEEQ help center but didn't contact to anybody. I resist to change the car and they accept to change the car with MG4. This EV car was OK and I completed my travel without another problems.

Reviewed: Apr 28, 2024

Good service

Reviewed: Apr 13, 2022

First experience of an electric vehicle and loved it, but was provided with no support when I picked it up, simply told all the instructions are in the car – they were, but all in French! It wasn’t straightforward and I only managed thanks to some kind passers-by who saw me struggling at the charge point.

Reviewed: Nov 3, 2021

The car exceed our expectation. Was offered an upgrade at a discounted price which was nice. Did mention insurance but wasn’t forced upon us like some other company. Over all the speedy pick up que is faster as we booked via EasyRentCars. Compare to walk in customers but still waited for 45 mins which is not great. Return is a much more speedy affair less than 5 mins. Overall a pleasant experience.

Reviewed: Sep 19, 2019

Overall good, but the staff was a bit unfair when I returned the car. I was one bar short on fuel, and she charged me 40 euros for a full tank without informing me that there's a gas station right outside. I was upset.

Reviewed: Jun 3, 2024

Very satisfied

Reviewed: Sep 27, 2021

Counter staff were delightful and very efficient. Will definitely use Budget again!

Reviewed: Aug 27, 2021

Personnel d’accueil a la remise désagréable usant de tous les stratagèmes détournés pour vous mettre d’office des prestations supplémentaires sans votre accord et même malgré votre désaccord et sans vous les montrer en vous obligeant a signer sans récapituler votre facture. Attention au systeme de signature électronique qui ne vous permet pas de voir le montant total de votre location. Pratique commerciale mauvaise et douteuse qui ont brisée la confiance dans la compagnie budget que je ne reprendrais plus jamais.

Reviewed: Jul 22, 2019

I was dupped into taking an upgrade, when I understood that the car I booked wasn't available.

Reviewed: Apr 14, 2022

Our flight landed very early which meant we were at the counter at 9:45am for a 10:30 booking. The staff were unable to access the booking until 10:30 which meant a 45 minute wait. Not great when you have been traveling since 4am! Other than that it was a very smooth experience and we will definitely use Dollar again.

Reviewed: Sep 6, 2022

Le temp d’attente est un peu trop long quand on vient en famille a cet emplacement. Et peut-être afficher un plan détaillé dans les réservations.

Reviewed: Oct 21, 2019

Long waiting time, excessively long for the car return, I have almost lost my flight for the bad service I have received at Goldcar (used by Rodhium).

Reviewed: Sep 9, 2019

Personnels très accueillant, service très rapide, je recommande rhodium à tout le monde

Reviewed: Jun 14, 2019

An additional 60 euros was charged because the driver had less than 5 years of driving experience. Poor service!

Reviewed: Oct 23, 2018

Car was great but long wait in the airport

Reviewed: Sep 7, 2019

I booked for a Peugeot 2008 but it was not available. I was given a car of the same class, Fiat 500x, but with a trunk way smaller. The car was really thing for my luggages.

Reviewed: Aug 18, 2019

Wasn’t sure if I’d get the car I’d been promised at such a low price, only downside was how long i had to que at the counter

Reviewed: Jul 1, 2019

Thankfully Hertz stayed open past midnight at MRS and I was able to pick up my vehicle !

Reviewed: Jun 26, 2019

Very long queue at the counter. Had to wait nearly an hour to pick the car up. However, the process itself was very smooth, the car was exactly as described, pretty much brand new and very clean.

Reviewed: Jun 25, 2019

Our flight landed early and we got through baggage handling and passport control early which meant we were an hour early to pick up the rental. However thrifty would not let us pick up the car or even queue up until the time we had scheduled not even for an additional price. The car was there and ready so this seemed really odd

Reviewed: Sep 3, 2019

The car was just as expected so no complaints it just took a long time to pick the car up due to the lack of staff serving on the counters

Reviewed: Aug 15, 2019

Few cars available in the catagory reserved. The car offered was dirty , full of scratchs !

Reviewed: Jul 15, 2019

There was a bit of a language barrier at first, and the staff seemed quite impatient and unfriendly towards Chinese people.

Reviewed: Jun 13, 2019

Excellent service by Sabrina was very pleasant and helpful

Reviewed: May 1, 2019

Only query is that the returned Deposit was less than the original deposit paid with no explanation

Reviewed: Mar 28, 2019

The amount due at the store differed from the amount stated in the order (this was not due to any forced upselling of insurance). After negotiation and a phone call, it was corrected to the order amount. Not bad.

Reviewed: Apr 8, 2017

Both car pickup and return went smoothly, with no deductions so far. The deposit was refunded to my credit card within a few days. Very satisfied. During pickup, the salesperson will try to sell you insurance, but if you show them the printed QEEQ insurance notice, they won't insist.

Reviewed: Sep 4, 2016

Acceptable

Reviewed: Oct 15, 2015

Like: Very nice cars, clean, new, incredible rates! Many thanks
Dislike: /

Reviewed: Dec 25, 2017