13 Car Rental Brands at Townsville Airport (TSV)

Hired a car. All good but had to discuss a pre-existing scuff not recorded on the outbound condition report. It is vital to check condition thoroughly, especially if it’s dark on pick up.

Reviewed: Sep 18, 2023

Very easy process. Everything went very smoothly.

Reviewed: Jun 24, 2022

Car was well presented and whole process went smoothly

Reviewed: Feb 10, 2023

Counter staff was really good. The car was complimentry upgraded to a bigger one. A good experience altogether.

Reviewed: Dec 9, 2022

Service generally exceeded my expectations

Reviewed: Nov 1, 2022

Disappointed that despite returning the car early I was not refunded any money.

Reviewed: Oct 20, 2022

Very friendly and helpful upon pick up and drop off.

Reviewed: Jul 1, 2022

It was a little difficult to contact staff. Left messages but did not return call. Had to go to the terminal and find Europcar counter. A lady from next door hire company had to look around the back and told us staff were there and would be out shortly. The customer service girl was very nice and friendly and completed our booking.

Reviewed: Nov 8, 2022

qll good

Reviewed: Aug 23, 2022

The car was an upgrade which was nice. The staff member was helpful and explained everything there was to know about the car.

Reviewed: May 31, 2022

Car was very new and perfectly clean. Counter at pick-up had a computer glitch which caused a bit of delay, but nothing major to fuss about. All in all a good experience.

Reviewed: Mar 13, 2020

Europcar experience was poor to average - the car was great but at pick up it took around 30 minutes per pick up at the service desk - there were three pick ups. Too long since we all had online bookings. And there is nowhere to sit while waiting and waiting. I had reason to call the 1300 Europcar number during the rental to extend the rental and it failed so badly on every count. She kept me on the phone for a long time and then said she couldn't confirm the extension nor how much it would cost but I would get an email to confirm, the email never arrived. Fortunately I managed to find the local number and they were helpful.

Reviewed: Sep 24, 2019