21 Car Rental Brands at Coolangatta Airport (OOL)

Brilliant

Reviewed: Apr 21, 2024

Given the holidays pick-up took longer than expected but it was easily solved by their partner company. The contract was signed in a rush and before inspecting the vehicle which led to the extra step of writing an email and making the drop-off staff aware of the original state of the car.

Reviewed: Jan 15, 2024

Very helpful and efficient staff and airport transfers. Will certainly use ACE again.

Reviewed: Aug 22, 2022

Very friendly staff, great support, will go there again for sure

Reviewed: Apr 12, 2021

Pick up was smooth and drop off easy.

Reviewed: Aug 11, 2022

The car exceeded my expectations.

Reviewed: Dec 16, 2023

Free upgrade “excellent”, & excellent car. Good service

Reviewed: Feb 7, 2023

The car was older than expected with many scuff marks and some unrepaired damage. For a $5200AUD excess I would have expected a clean and modern vehicle without blemishes. The car was more than 3 years old and had over 70,000kms on it. This is what I would expect from a tier 3/4 service provider. Based on this, the day rate seems high and is not representative of age.

Reviewed: Feb 3, 2023

Little more clean, much more appreciate.

Reviewed: Apr 13, 2022

Counter staff were friendly and helpful - dedicated to get us on the road quickly.

Reviewed: Sep 20, 2019

Car was comfortable, clean and spacious. Staff on pick up and drop off were kind and very helpful.

Reviewed: Dec 5, 2023

Great service !

Reviewed: Nov 21, 2023

Definitely worth every cent! Pick up and drop off was really quick and efficient. No problems with the booking just all professionalism.

Reviewed: Jun 15, 2022

It was a very smooth, quick and easy process.

Reviewed: Oct 10, 2019

NA

Reviewed: Oct 8, 2019

Great car. Very clean. Car seat was fantastic, safe and clean.

Reviewed: Jul 29, 2019

The shuttle service was fast and efficient. Just remember to go to the far end of the terminal where the coaches are. The car was great and cheaper than the airport rentals. I would use again for my own holiday rentals as you do need an extra 15 minutes for the shuttle.

Reviewed: Sep 18, 2023

only issue is that the car pickup location is a 5min drive away from OOL. They do provide shuttle service. But my return flight was at 8am, so had to take an Uber back to OOL as they only open at 7am. Overall car had no issue that’s the most impt.

Reviewed: Sep 7, 2022

I was surprised that they didnt have any details on how much i paid and also that i had to pay for the insurance because i thought i did that online. i couldtn find it on the day and they had no info so i feel like i paid for this twice

Reviewed: Jun 28, 2022

Service was great car was what I expected will use them again

Reviewed: Jun 8, 2022

The car was ready when we arrived & was a Hyundai I30 in spotless condition. There was no discrimination regarding age, relating to extra costs for insurance. Emma the lady who handed the car over was friendly & informative & was a joy to deal with. Would certainly use East Coast again if visiting Queensland.

Reviewed: May 9, 2022

The car was relatively new and was neat and clean. The customer service desk at Apex was very friendly.

Reviewed: Aug 23, 2023

Only used to drive from pick up to drop off. Nil issues

Reviewed: Aug 11, 2023

Apex Car Rentals is fantastic! Ryan and Adam were incredibly helpful and made my rental experience a breeze. Highly recommend.

Reviewed: Jan 18, 2023

Apex staff were super friendly and helpful. Will definitely book again from them.

Reviewed: Nov 9, 2022

no further comment

Reviewed: Oct 11, 2022

I got an MG ZS, a vehicle is standard far less than I had booked (Toyota CH-R). European control cluster annoying, would have been ok if it was a higher pedigree vehicle. The MG handled terribly (tramrailed over small bumps in road) although interior was nice-ish.

Reviewed: Aug 9, 2023

It was a great experience!

Reviewed: Jan 16, 2023

Service staff was very detailed and good.

Reviewed: May 26, 2022

車の品質、サービスで申し分ない 今回の旅の重要なポイントになりました

Reviewed: Jan 6, 2020

We ordered an 8 seat van and had to make do with 2 4wd vehicles. It was very disappointing

Reviewed: Jan 3, 2020

Staff went above and beyond! Excellent customer service

Reviewed: Aug 2, 2023

Fantastic service from pick up at airport to picking up the car . Friendly staff . Great rental car service . Will use them again and highly recommend to others

Reviewed: Jul 27, 2023

The process was nice and easy. No fuss or dramas.

Reviewed: Nov 9, 2022

It quite small plus on sunday they close too early which is quite disappointing so ending up booking an uber to airport

Reviewed: Oct 25, 2022

I was pleasantly surprised how quickly we got picked up from the airport and how much quicker when dropping off. Their staff were friendly and very helpful. A great service all round.

Reviewed: Oct 21, 2022

Very new car with very low mileage. Very comfortable drive with free additional driver and no young driver (22) fee.

Reviewed: Jul 26, 2023

The whole process was very smooth

Reviewed: Mar 21, 2023

Quick and easy pick up and drop off process. Will use Bargain again!

Reviewed: Sep 28, 2022

Your counter staff at Gold Coast are awesome!

Reviewed: Feb 4, 2020

I booked Toyota Corolla and expect to get similar car, but they gave me Hyundai Accent

Reviewed: Nov 9, 2019

Fast Transaction.

Reviewed: Sep 29, 2022

Happy with the car it met our needs

Reviewed: Jan 27, 2022

何度か利用していますが、安定した車種と料金のバランスでいつも満足してます。

Reviewed: Aug 26, 2019

Everything was perfect. Staff was helpful, we got our requested car, the car clean & nice.

Reviewed: Jun 11, 2019

Like: Everything went great. Service at the counter was terrific. Drop-off was super fast. Really good location, too, for both the counter and where the car was parked.

Reviewed: May 2, 2018

Counter staff were helpful

Reviewed: May 10, 2022

Very Clean and economic car. Strong recommended

Reviewed: Feb 28, 2022

The car was perfect for our needs and the price through QEEQ was by far the best price we received for a comparable vehicle. The staff at Alpha were great, very efficient and very friendly.

Reviewed: Apr 26, 2022

I was a little surprised and to be honest a little scared that I was left on a side road when I was picking up the car. If it had been explained to me beforehand that this process would happen because I was from Melbourne and could not enter NSW then it would of been ok. Dropping it off I knew the same process was to happen.

Reviewed: Jan 21, 2021

Very helpful

Reviewed: Nov 29, 2020

This is the second time we booked a car thru Alpha Car Hire. The first time around was a very good experience, hence the reason why we went with them again this time around, and they did not disappoint. Very easy to deal with and their staff are super friendly. Will definitely use them again in the future.

Reviewed: Aug 8, 2019

car is good, condition of child seat was really bad. Counter staff are not friendly and welcoming at all. anyway overall I am happy because of car's condition, good value for money. No any other issue to mention.

Reviewed: Jul 17, 2019

The booking was really good. A larger car will be better but it was still a good car for a medium SUV. It will be appreciated to confirm to the guest the car seat instead of saying that budget can’t confirm the availability. Thanks

Reviewed: Mar 23, 2020

expensive

Reviewed: Jan 7, 2020

Counter staff was friendly. Took a bit of time to locate the car but it was in good working condition. We rented a Kia Carnival so there was enough space for 8 medium sized luggages at the boot.

Reviewed: Dec 10, 2019

Should be cheaper.

Reviewed: Nov 29, 2019

I booking medium SUV , but they arrange the small SUV to me, then I need to pay for upgrade .

Reviewed: Aug 17, 2019

outlander is a very small 7 seater

Reviewed: Feb 5, 2020

Good value car ideal for our needs

Reviewed: Oct 30, 2019

Terribly old car, 225000 km on odometer, no central locking, manual windows. Truly a piece of junk. Never again will I use cut price car rental!

Reviewed: Sep 23, 2019

excellent overall service, staff, quality of car dan driving exp

Reviewed: Aug 23, 2019

Okay but don't want to wait for 1-2 months to get the deposit released to my bank account. It should be within 1-2 weeks maximum.

Reviewed: Aug 6, 2019

Counter service was quick and very helpful.

Reviewed: Dec 2, 2019

Counter staff wasn't that friendly and seemed not so happy that we purchased the add-on comprehensive insurance via EasyRentCars platform instead of directly through Avis. Car didn't meet our expectations as we booked an Intermediate Corrolla but were given a Compact Hatchback Corrolla instead. Only noticed this once we reached the pickup bay area and were too lazy to walk back, dragging luggage & our small children, to Avis counter inside the Terminal to get the car changed.

Reviewed: Sep 10, 2019

Like: Quick and Easy. Fabulous staff and very friendly.
Dislike: Car was a little underpowered and no reversing camera.

Reviewed: Sep 24, 2018

Like: The location in the airport

Reviewed: Jun 19, 2018

Would never deal with NU cars again! The booking said the car rental was from Coolangatta airport and i had to call their office to find out where they were. They than said they were in tweed heads and proceeded to take 30 minutes to pick us up when they said they were 8 minutes away. Then we got to their offices finally and the manager there was extremely rude, changed our drop off time to an hour earlier, told us to drop it off at an offsite location and when we did he charged us an extra $70 when we dropped it off on time. The manager at the drop off location tried calling their offices and mobiles and they did not answer. Absolutely a horrible experience overall. He even was barking orders at his worker infront us and told us other patrons have been “fucking pigs” in how they left the state of his cars. Did not feel comfortable with the entire experience and the only benefit of dropping it off at the other location was that we didn’t need to see him again.

Reviewed: Nov 25, 2019

I am very satisfied with atlas with last 2 booking with them . Would not consider anyone else

Reviewed: Nov 5, 2019

Staff was very helpful and pleasant to interact with, appreciate everything. I needed to call the general landline to get instruction for pick up and drop off and was helped very quickly. It's great that a text message was able to be sent regardless of the country my number/sim was linked to. Very happy with my experience!

Reviewed: Oct 18, 2019

People were lovely, the whole process was very easy!

Reviewed: Sep 17, 2019

安いので仕方ないのは重々承知してますが。。 空港へ迎えに来てくれるシャトルバス。 20分で到着と言われましたが１時間は待たされました。余裕のあり旅だったから良かったけど、 キチキチの旅だったら、ブチ切れてましたね。 しかし、レンタカーのスタッフは悪びれるわけでもなく超ハイテンションで親切(笑) 日本人がギスギスしすぎなんですね。 反省です。 でも急いでる時は使わないかな。 返すときもなかなかシャトルバスが来なくて 飛行機に乗り遅れそうになりました。

Reviewed: Aug 13, 2019

Car is dirty and old. The staff took long time to process every single customers.

Reviewed: Jul 12, 2019

Enterprise was awesome. Except the staff at pickup was like a Robot. Felt he didnt want to serve us. At least thats how we felt

Reviewed: Sep 26, 2019

Like: Fine
Dislike: Fine

Reviewed: Aug 17, 2018

Overall very happy with Aerodrive, pick-up and drop-off is fast without any hassles.

Reviewed: Aug 29, 2019

Great service.. brand new car

Reviewed: Aug 21, 2019

受付の男性が強面で、店舗も倉庫のような所だったので、若干不安でしたが、料金は安くても車は新しくて綺麗でした。質問に対する答えもきちんとしてくれました。 またゴールドコーストに行く際には、利用したいと思います。

Reviewed: Aug 14, 2019

I was upgraded because the car I booked had a flat tyre.

Reviewed: Aug 5, 2019

安くて案内が分かりやすい。 ネットでの申し込みはおススメ。

Reviewed: Jul 11, 2019

とてもスムーズに借りることができました。

Reviewed: Aug 28, 2019

Great service, nice clean car, easy process.

Reviewed: May 31, 2019

I was happy with the pick up process. It was fast and easy. And I have to commend them for availing a car for a last minute decision during the school holidays. On drop off my daughter realised she had left my glasses in the car so went back to retrieve them and was told she couldn't go back to the vehicle. As we were getting ready to board our flight we left. I've been trying to call to enquire but have been left waiting to have my calls answered. I don't have time to use your online services I'm on the road for long periods and calling is way more convenient.

Reviewed: Apr 29, 2019

We waited in line for over an hour and a half didn’t even get an apology For the long wait he was quite rude hand me the keys said there is one mark on the car .... well another 15min walking around checking the car so I took pictures of the car email back straight away I will never recommend any of friends to go with Europcar

Reviewed: May 26, 2019