14 Car Rental Brands at Darwin Airport (DRW)

Yes good car

Reviewed: Oct 24, 2024

We were offered a free upgrade to a bigger car. Very spacious and comfortable but fuel consumption is high.

Reviewed: Mar 12, 2024

The car was perfect. Easy to drive, comfortable in all seats and air con was nice and cold.

Reviewed: Aug 16, 2022

The pickup location is not at the airport, you need to call the store. The first time I called, no one answered, but they picked up quickly the second time. Since I opted for insurance, there was no additional fuss. I booked a Mazda CX-5, but got a Mitsubishi Outlander with just over 5000 kilometers, which was pretty good.

Reviewed: Jul 28, 2024

Car was great however when picking up I requested a printed tax invoice and the staff said they would have to check vehicle first and then send through. I have emailed to receive a tax invoice and have not received a response and I require this for work immediately.

Reviewed: Jul 14, 2024

Dissatisfied

Reviewed: Jul 12, 2024

Dissatisfied with the rental company. The mileage limit was 700 kilometers with an additional charge of 0.25 per kilometer exceeded. However, during settlement, there were many inexplicable fees, such as an airport fee, which was unreasonable. The rental contract stated that the charge for extra kilometers was 0.25 per kilometer. Even though we appealed, we still had to pay nearly 0.50 per kilometer.

Reviewed: Jul 12, 2024

The service was exemplary, the car excellent.

Reviewed: Mar 13, 2024

It was not clear if it was unlimited kilometres or pay per kilometre . These daysd most rental cars are unlimitied but in Darwin many were pay per kilometre

Reviewed: Feb 2, 2023

Easy to book online. Staff at counter at airport were friendly, professional and very easy process.

Reviewed: Aug 3, 2022

Car was good, quite a small fuel tank though so needed to fill up a couple of times. Air conditioning and cruise control worked well.

Reviewed: Jun 6, 2022

We were thrilled with our car, and will go back through this car hire when we are back in darwin in a few months time. It was so easy, and we loved being able to zip here and there at our leisure. Thank you, thank you.

Reviewed: Dec 6, 2020

Car was brand new!

Reviewed: Aug 11, 2022

Consistently quality rental service without any worry of being pinged for damage to the car that already existed.

Reviewed: Sep 11, 2019

I didn't like the idea that I arrived Darwin at 5am and had to wait for one hour for the counter to be open. I did noticed that other rental companies open 24 hours...

Reviewed: Jun 29, 2019

Favorably impressed with the service and car

Reviewed: Jun 6, 2019

Charged an extra day's fee, still no response

Reviewed: Aug 27, 2018

should be mentioned that people need to call at Hertz counter

Reviewed: Oct 21, 2019

The car's downward slope sensor was faulty and the sensor kept blinking on the dashboard, which was distracting to me as a driver. Otherwise the service was good and the condition of the car (cleanliness, smoothness of drive etc.) was good.

Reviewed: Aug 12, 2019

There's no sign. How am I supposed to find ACE? Directions to ACE rentals ended up in staring at a fence! You "closed the gate" before I arrived, and I had to argue with a staff member to get it opened again. Pretty shitty start to the holiday.

Reviewed: Aug 12, 2019

Reminder that there is a shuttle service to pick up vehicle as we thought it was an airport pick up but other than that once I found the number all was very straight forward. Thank you we enjoy our car and we’re very happy with the service once this was resolved

Reviewed: Jul 15, 2019

Signage on pick up spot was Ace car - I was looking for easy car rentals . Perhaps I missed that info in pick up email . Our automatic i30 was perfect for our stay

Reviewed: Jul 13, 2019

The car was very new, clean, and in excellent condition! There were no issues during the whole trip. Great experience!

Reviewed: Sep 30, 2019

The vehicle was in immaculate condition, ran smoothly and we returned in very good order with any marks, scratches etc. The lady at the check-in counter was very friendly and helpful.

Reviewed: Jul 22, 2019

Convenient and fast

Reviewed: Aug 11, 2016

The return service was excellent.

Reviewed: May 19, 2016

The car exceeded all expectations. I arrived in Brisbane a day early and phoned ahead to see if I could receive a refund on the day not needed and the answer was yes. When I arrived to return the car they were unable to do this on their computer system so that was very frustrating having to return the car twice.

Reviewed: Sep 17, 2019

Our flight arrived late at 2am in the morning just as the Hertz counter was closing. We were given our keys and took out top insurance offered by your staff member. After a long walk to the vehicle we realized how damaged the car was but it was too late to go back as the counter was closed. We paid top insurance for car that was likely uninsurable due to its condition, balled tyres, dents and panel damage all over the car- the car was completely unsafe particularly for the weather but also the long road trips we had planned. We phoned to complian an the lady sounded completely uninterested. We were told the manager would phone us to discuss but received no contact. We are completely unhappy with the service and condition of the car and the amount we paid to insure a vehicle that was already in such poor condition.

Reviewed: May 9, 2019

Dislike: The cost was nearly $60 more than when we booked. I can only assume that the 10 days it took to come through was because you were waiting for the exchange rate to allow you to charge more.

Reviewed: Jul 23, 2018

Good location, friendly staff!

Reviewed: Aug 8, 2017