22 Car Rental Brands at Brisbane Airport (BNE)

Good

Reviewed: Apr 15, 2024

Wait too long to pick up the car. Kept trying to upsell to a car we didn’t need. When returned, put the key in the return box and despite me being on time, they don’t process it until one hour later and I was charged $59 for that. Will not use again, not a fair and transparent company

Reviewed: Jan 7, 2024

Due to flight cancellation, it is very troublesome to solve no-show issue for web booking cases. Thank dollar helping me to reset no-show status from US head quarter.

Reviewed: Jan 4, 2024

Took awhile to contact them by phone from airport After that the service was exceptional.

Reviewed: Apr 4, 2024

The booking staff was so friendly and helpful. The whole process was very fast and well-run.

Reviewed: Feb 28, 2024

Car was brand new, customer service was friendly, helpful, prompt, and efficient.

Reviewed: Dec 14, 2023

現地スタッフの対応・速やかな接客と応対、レンタカーの内容や清潔感もあって、最高でした。また利用したいです。

Reviewed: Nov 21, 2023

Great car and highly recommended. Great service.

Reviewed: Sep 4, 2023

Excellent customer service. Comfortable car.

Reviewed: Mar 26, 2024

Long time to pick up. Had to return to change car as passenger seat was very dirty and sweat stained. Drop off was out of hours so no issues.

Reviewed: Mar 10, 2024

Gave us a beaten up car

Reviewed: Jan 10, 2023

Mud flaps in bad condition. One came loose while travelling at 100km. Headlights poor brightness at night and hard to see.

Reviewed: Nov 4, 2022

I found the car to be a but dated.

Reviewed: Sep 21, 2022

Not applying the same rate for extensions.

Reviewed: Mar 8, 2024

car was good. The only downside was a 30min wait for the shuttle from the airport to the car pickup. Everything else was fine

Reviewed: Dec 2, 2023

The car given to us had only done 30000kms on the car. It was still fairly new. Easy online process, was not sure what to expect due to mixed reviews but was pleasantly surprised how easy it was from start to finish.

Reviewed: Oct 20, 2022

We didn’t like the car much because it was an MG and everything was back to front. It was pretty expensive but I suppose covid has caused that.

Reviewed: May 29, 2021

Alpha could not find our booking to begin with. Spent a while to track it down as QEEQ did not send through my surname. Said the insurance booked through the app was less than their basic

Reviewed: Apr 12, 2021

Car met my expectations and it was a nice drive for the road trip. Thankfully there weren't any issues with the car throughout my 6 days of driving it, and it was reliable in my experience.

Reviewed: Feb 29, 2024

Pickup - was no walk around car to check for bumps and scratches before I picked up. that made me nervous as there were a few notable bumps and dents on it that I took photos of in case they were blamed on me. Also, I accidentally arrived an hour early for pick up and was told to come back in an hour rather than just serve me. Drop off was great, quick and easy with a very personable chap at counter.

Reviewed: Sep 18, 2023

Ace Rental staff in Brisbane were extremely quick and efficient and we were ready to go within 5 mins of arriving. They also give essential advice about how to get set up for auto payment of road tolls. Dropping of the car in Sydney was equally efficient and we were all done within 6 mins of arrival. The car was spotlessly clean when we picked it up, inside and out. I cannot fault Ace Rental. Excellent service.

Reviewed: Jan 17, 2023

great. Gets free upgrade and late drop off.

Reviewed: May 28, 2022

Great experience and good budget rental company , affordable and friendly staff

Reviewed: Apr 12, 2021

Car was smaller than expected.

Reviewed: Feb 27, 2024

Comfy car.

Reviewed: Jan 10, 2024

The motor was a little suspect at times

Reviewed: Nov 30, 2023

I needed to drop the car off for an early morning flight and because Apex is not a 24/7 hour service I had to pay a service fee of $60 to drop it off at Andrew airport parking

Reviewed: Nov 25, 2023

Pick up should have more details about after hours as we needed to be picked up and taken 85 km because there was no contact A/H number.We made our own arrangements with rental company and had to be driven another 45 km to rental depot near Coolangatta.Rental company told us we needed to drop off car day before due as it needed to be back by 4.30pm. Our flight left before they opened, but QUEEQ clearly states " for out of hours droppoff , leave in any Budget or Avis rental space at Gold Coast Airport. Car Rental people would not agree to this, so again we needed a lift to Gold Coast Airport at 5am to fly out. Terrible terrible costly experience You need to sort out your after hours service ,in this day and age I would describe your service as Draconian . Remember "The world is awake 24/7 not 12/5.

Reviewed: Nov 7, 2023

Perfecto, me trataron bien

Reviewed: Jan 23, 2024

The car is new

Reviewed: Mar 24, 2020

Counter staff friendly and explained everything in detail. Fast check out.

Reviewed: Feb 29, 2020

The service exceed my expectation and we were given a new car with 100km mileage. Car is clean and model as booked. Service at counter is excellent.

Reviewed: Dec 13, 2019

no obvious sign of car rental services counter location

Reviewed: Dec 6, 2019

Staff were very friendly and helpful.

Reviewed: Jan 22, 2024

Great experience and Great vuale and Great location.

Reviewed: Apr 27, 2023

Great customer service. Easy pick up easy drop off.

Reviewed: Sep 28, 2022

Very good service

Reviewed: May 13, 2022

Service was good but disappointed that 2 of the seats had cigarette burns in them. I always get a bit miffed by the surcharge for airport pick up.

Reviewed: Mar 14, 2021

Excellent service at pick up and drop off

Reviewed: Jan 18, 2024

Pick up and drop was quick and easy. Car was new and perfect for our trip, opted for a larger SUV so that we had a bit more comfort and was super happy with the price and glad we made that choice.

Reviewed: Jan 15, 2024

The return counter staff had a horrible attitude and I have feedbacked that via Whatsapp to your staff

Reviewed: Dec 21, 2023

Call centre staffed in Philippines - no idea of local operation in Brisbane or vehicles etc... reluctant to transfer to local office. Call centre advised that desk would be open til midnight as my flight was delayed. However internaltional desk was not staffed and had to go all the way to domestic terminal to collect car which added over 60mins. Wish I was told this could happen in advance.

Reviewed: Jul 26, 2023

As a business customer, I would like to find a way of going straight to the car and not repeating all the application details which are very time-consuming. However Stephen, our customer service guy was excellent and made the process as painless as possible. And everything else was as it should be. Thank you.

Reviewed: Dec 22, 2022

Pick up and drop off were smooth. Had to wait a little while at the airport do be picked up, but not too long. The little MG was adequate for my purposes, but I would not rush out and buy one. Could definitely tell MG has been taken over by chinese...

Reviewed: Sep 17, 2023

Again QEEQ along with their service providers excelling themselves. All process was smooth and a great spot to hire a car from.

Reviewed: Aug 16, 2023

very good

Reviewed: Jun 26, 2023

The phone number to call for pick up was a toll-free Australian number that did not work on our international cell phones. We had to find a payphone, figure out how to use it and call for a pickup. No one answered that cool. We had to leave a message. No information as to how long pick up would take and specifically where the pickup was We were able to ask at the information desk in the international terminal and they told us where the pickup was. We waited 20 minutes and I called again, this time finding out that the number was for Bargain Rental cars. Again I left a message. Finally they showed up and then told us that they had to go to the domestic terminal to pick up other customers. The whole process took over an hour from the time we made our first call to the time that we got to the rental car location.

Reviewed: Dec 13, 2022

The collection was quick and easy. The free transfer to and from the airport is an excellent service

Reviewed: Nov 13, 2022

Good, clean, economical Skoda. Check-in and check-out was efficient. Staff were polite and friendly. I would definitely use Alamo on my next trip.

Reviewed: Feb 14, 2023

excellant condition of the car and upgrade a brand new car for us 。excellant service!

Reviewed: Jan 12, 2023

Pickup would have been less but my licence needed to be renewed. That was my bad the staff there were very patient

Reviewed: Jan 12, 2023

Alamo were fantastic, free upgrade to a virtually new car. The person at the service desk was VERY helpful and friendly.

Reviewed: Dec 20, 2022

The counter staff were very helpful and efficient processing the vehicle pick-up. I would certainly recommend to my friends and family.

Reviewed: Jun 23, 2021

the pick up process and waiting time is lengthy especially when there are a few people also picking up. I had to give them information I had already completed during the boking process

Reviewed: Nov 8, 2022

We were upgraded and the counter staff were very helpful

Reviewed: Oct 26, 2022

Hertz is a great car rental company with new good condition vehicles in stock, so no complaints.

Reviewed: Oct 18, 2022

We underestimate our luggage size thus we have to lower the rear sit (30%) to accommodate the luggage. Since it is manageable, we did not ask for a change. Otherwise everything is good.

Reviewed: Jan 1, 2020

Lady at the counter was very friendly and assisted with the rental process very well

Reviewed: Oct 23, 2019

Too expensive

Reviewed: Aug 15, 2019

We got upgraded to a bigger size, which very suit to our family of five. Thanks !!

Reviewed: Nov 16, 2021

The chor we pick up is not in good condition. Grape is on the floor. Left Door is a little bit difficult to open.

Reviewed: May 7, 2019

Excellent Service.

Reviewed: Mar 24, 2019

Excellent service and great quality car.

Reviewed: Mar 16, 2019

Great service

Reviewed: Mar 7, 2019

Staff at pick up were unfriendly and was sniffing and sick. Toll option only available of $18 a day. You can't register the car for tolls 24hoirs before you use a toll so there is an automatic admin free of $35. I won't use them again or hertz. Staff at drop off was unfriendly and told me not to worry about using the check in app

Reviewed: Sep 30, 2021

Good value, easy pick up & drop off

Reviewed: May 24, 2019

Like: It is value for money. Easy and economical.

Reviewed: May 1, 2018

Like: Brilliant service, car hire was easy to complete, return was fast and easy.

Reviewed: Nov 25, 2017

Like: The service and location were great.

Reviewed: Nov 24, 2017

Perfect, very quick and streamlined service, very minimal waiting time, clean vehicle, friendly staff.

Reviewed: Mar 22, 2021

Very convenient pick up at night around 11:30. Very neat and tidy little car.

Reviewed: Jul 15, 2020

The service at pickup and drop off was excellent. The car superb.

Reviewed: Mar 16, 2020

Excellent ride letdown by indifference.

Reviewed: Feb 12, 2020

Good and easy to communicate

Reviewed: Jan 7, 2020

Cut price is a decent rental company for a budget rental

Reviewed: Mar 22, 2020

Everything went smoothly. Great value.

Reviewed: Jan 23, 2020

It did take a bit of time to get the car in terms of the processes.

Reviewed: Dec 11, 2019

Vehicle was upgraded

Reviewed: Nov 7, 2019

Had to call twice to receive my booking. All I had was a reference number when booking number was required.

Reviewed: Sep 20, 2019

Quick pick up, great service and excellent value!

Reviewed: Jan 15, 2020

Booked a large suv but got a outlander which was not as big as planned as they had run out of large. After getting round the luggage difficulties we found this a great car and very economical. Tripz were excellent and a third of the price quoted by hertz.

Reviewed: Jan 12, 2020

Great service at a very reasonable price!

Reviewed: Jan 12, 2020

Excellent experience and at a super price - I highly recommend Tripz.

Reviewed: Jan 2, 2020

Very friendly and efficient staff

Reviewed: Dec 31, 2019

I was late to collect my car but rang ahead to let them know I was a bit lost. There was a slight mishap with my allocated car so the one I given was definitely way better. The only thing which I found frustrating was the person who I was dealing with could not explain about the road tolling charges other than there was an administrative charge on top. I would be charged after they had recieved the cars tolls but he was not sure if it was $5 per transaction.

Reviewed: Oct 14, 2019

They operate from a van on the side of the road. The staff were very nice but it is a very dodgy operation. The car was a very old commodore in poor condition with about 190k kms on it. The rental car was parked on the street. I don’t think they actually have an office they just have cars parked on the side of the road that they rent out. Would not use again.

Reviewed: Oct 6, 2019

Absolutely brilliant , couldn't fault them at all. Highly recommend them. Even got a free upgrade to a larger car

Reviewed: Sep 11, 2019

Car was fine. Pick up and drop off were different locations. Bus not marked so hard to find. Drop off was to a random, empty, very dark lot where we sat for 15 minutes before finally getting through to someone then waited another 10-15 minutes to be collected. Wouldn't use again despite the decent price.

Reviewed: Sep 9, 2019

The vehicle old done over 120000km. The vehicle had terrible vibration from rear wheel. Could contact them on drop off. Would never book again with them. Cheap and cheerfull. Car was not new and nothing like that on the photo. Terrible.

Reviewed: Sep 4, 2019

I was not given the car I booked.... I was given a CCAR instead of a JCAR and it broke down on the 2nd day leaving me stranded on my holiday. No one from your company has responsed to my concerns. I

Reviewed: Jul 15, 2019

The car was excellent and i love the overall experience!

Reviewed: Aug 7, 2019

Great

Reviewed: Jul 18, 2019

The car was dirty inside( I know that was busy season but I think they can spend 10 mine leaning that and the car a lot of damages around. we reported this when we received it.

Reviewed: Jul 9, 2019

Having to use my own toll account without clearly pointing this out during the booking process. Having not been told the free shuttle is not available after 4:30pm is also disappointing. These things make using this service again uninviting and a last resort.

Reviewed: Apr 14, 2019

The car was a Nissan Pulsar, good value for what the car offer. Just the speakers wasn't very well, some wheezing when the music was on, even not loud.

Reviewed: Apr 11, 2019

NU Car Rental operates by Andy's rental car which is a good company. To pick pick up the car it was easy and everything went smoothly. The car already had some scratches but it doesn't interfere at its performance.

Reviewed: Apr 24, 2019