16 Car Rental Brands in Bilbao, Basque Country, Spain

Overall service is good

Reviewed: Jul 2, 2024

It was a very easy process dealing with the staff at record go. They made renting cars easy

Reviewed: Oct 29, 2021

Picking up and returning the car took around 5-10 minutes. The service attitude was good, and communication in English was possible.

Reviewed: Jun 19, 2024

Car was fine but the customer service was VERY slow, impersonal and very disorganized at pick up. there was zero customer service and they ended up charging me more then what I signed up for on easyrentcars. awful experience.

Reviewed: Sep 20, 2019

There were no signs anywhere in the airport to show the pickup location. Once we talked to about 3 different people, they led us in the general direction. The shuttle arrived after about 45 mins. There was only one person at check in (who was also the shuttle driver) so that took another hour before we actually had the car. Ok car rental had given us the wrong address for returning the car so we spent over an hour driving around to find it and made it to the airport about 35 minutes before departure. Extremely stressful in every way and will never book with OK car rental again.

Reviewed: Sep 13, 2019

The car was great and exactly what we wanted, however, the service was incredibly slow in picking up the car and dropping it off. Paperwork took an extraordinary amount of time, and there were many people waiting in line ahead of us who were also taking a long time to get through their paperwork, so it was not just our problem. We could give the company a higher rating if pickup and dropoff times were reduced drastically. As it was, we spent nearly 2 hours waiting to pick up our car, and it took over an hour to finish the paperwork on dropoff.

Reviewed: Aug 21, 2019

- The car was nice - Under staffed office at pick up - No indications at the airport where to go for the shuttle transfer service / it appeared to be at departures level, which was not indicated in documents or in the airport - if you don't take the extra insurance they offer ... they give you a car with a hidden problem, that they charge you at drop-off (we argued about it, but it didn't help - we sent a reclamation by e-mail, nog reaction up to date) - the amount they reserve on your credit card is double comparared to the indication at online reservation

Reviewed: Aug 16, 2019

Very satisfied

Reviewed: May 31, 2024

I booked an Audi or similar. I was given a Ford. They had many Audi’s but the cost of the booking went from €150 to €400 so I took the Ford. When I said that I had booked an Audi, the staff had no solution.

Reviewed: Jun 27, 2019

We requested an Audi A3 and get a BMW1, so feel we like st out a bit here.

Reviewed: May 13, 2019

Centauro staff at Bilbao Airport was ace! They were friendly and accommodating. Appreciation to the staff who helped us change the setting on the car to English. Super friendly and funny!

Reviewed: Apr 15, 2024

Both pick up and drop off staff were VERY helpful and personable. I'd like to name them but I've already forgotten, maybe support can send a quick personalized email note to check in (mostly so I can give them credit). Thank you team!

Reviewed: Oct 17, 2022

The car we were given was not the one we ordered, but it was close. Sadly this meant it was slightly smaller, which caused some difficulties, and there were dents on the car when we picked it up. Thankfully these were all known about and we were not charged. Pickup was fast and good and dropoff took no time whatsoever.

Reviewed: Jul 29, 2022

Quick service, friendly staff. Fast drop off, would recommend.

Reviewed: Aug 14, 2019

Like: I dealt with Christian (might've been Kristian). He answered all my questions and ensured I was up and running efficiently. Would definitely use again. Thanks

Reviewed: Aug 29, 2018

It was okay, but way too slow.

Reviewed: Jul 22, 2022

The service was quite good.

Reviewed: Sep 28, 2019

Dissatisfied

Reviewed: Aug 23, 2017

Bilbao Airport is small, and the parking lot is very close. This was my first time renting a car abroad, and it was quite convenient.

Reviewed: Jun 21, 2017

Everything was normal. All the terms were clearly explained.

Reviewed: Feb 10, 2020

The car had a low tire from the moment we got it. We were told that it was a configuration problem, but it wasn’t.

Reviewed: Dec 28, 2019

Will never use again and will encourage others to do the same. Worst customer service I have ever experienced

Reviewed: Jul 25, 2019

Instead of a pre-authorization, they charged directly. The reserved car was not available at pickup, and they didn't inform us that the upgrade would cost extra. The charges were unclear and no receipt was given for the card payment. Both the rental company and the third-party platform are pushing the responsibility onto each other, and the complaint is still being processed.

Reviewed: Feb 27, 2019

Nous avons été facturés de frais supplémentaires sans en avoir été informés au préalable Nous avons découvert ce supplément sur notre relevé carte bancaire En revanche la commerciale a su trouver du temps pour nous proposer une assurance supplémentaire

Reviewed: May 21, 2019

Nothing more than organised criminals. Charged for insurance but was told it was for fuel

Reviewed: May 9, 2019

Dislike: Very long wait to pick up the car.

Reviewed: Sep 21, 2018

We loved our car! It was a higher category than what we book as no smaller cars were available. However service at the desk was awful. The lady tried to make us upgrade our vehicle and ask for about 200 Euros more, without telling us that anyway – also without paying more – we would have had the same vehicle as no other available. She insisted a lot trying to put us off from sticking with our original choice. Extremely annoying and time consuming. She also insisted a lot to make us purchase an insurance that we already had! Not impressed.

Reviewed: Apr 26, 2019

It took forever to get the car at pick up! The staff didn’t seem to know what they were doing and the staff were totally incompetent. Nearly a 2 hour wait for a car is ridiculous! Would never use again!

Reviewed: Apr 24, 2019

Like: The car experience was great.
Dislike: When I tried to drop off the car at Gare St-Charles Tgv in Marseille at Wednesday 22 August at about 7.00 pm, the employer at the desk was really rude. He insulted me, he didn't speak English ("You are in France, you should speak French"), and he didn't answer any of my questions. It was really disturbing.

Reviewed: Aug 27, 2018