20 Car Rental Brands in Cancun, Quintana Roo, Mexico

No upselling, and the service was very efficient.

Reviewed: Feb 17, 2025

Smooth service

Reviewed: Feb 5, 2025

There were a lot of people, and the process was very slow. We landed at 3 PM and waited 40 minutes for the shuttle to take us from T4 to T2. During this time, other companies' shuttles came 4 or 5 times. When we arrived at the rental point, there were 7 or 8 people in line in front of us. It took me a whole hour to get through the process, and then I had to wait another half hour outside to get the car. Because of this, we didn't reach our destination until 8 PM, missing the evening activities.

Reviewed: Feb 26, 2018

It's MEX car rental company. Very poor service. There was no one at the airport counter and no signs to contact or inform us. Had to ask several people and walked to the rental point ourselves. Got a car with a broken tail light, we complained about the safety and asked for a replacement. The staff said the broken tail light was no problem and it was the only car available. They offered an upgrade for an extra charge. We declined, Zuzuche intervened but to no avail. Finally, got another car, but the rear tire was flat, had to drive off to inflate it. Then they brought us another car of the same model. Took an hour to get the car and we were the only customers at the office. Rented many times with Zuzuche, this was the worst experience ever!!!

Reviewed: Oct 14, 2017

Overall service was good, except the car wasn't the model I reserved and the vehicle's condition was average.

Reviewed: Jan 29, 2025

Not flexible and friendly Don’t give you the car booked and tried to get you an upgrade at astronomical prices

Reviewed: Dec 30, 2024

Unexpectedly good. The pickup and drop-off processes were very professional. Unfortunately, I didn't get the model I originally reserved and received a Chevrolet Tracker that made rattling noises when starting. Luckily, the car didn't have any issues during the trip.

Reviewed: Dec 8, 2024

The service was good, and the car was relatively new. Make sure to request Japanese cars for better fuel efficiency.

Reviewed: Nov 25, 2024

Everyone, make sure to watch them closely when they process the payment and check if it's a deposit or if they're secretly adding insurance. Overall, very poor service. I won't rent from Europcar again. The store forces you to buy a full tank of fuel, or you’ll get a car with no fuel. Their attitude is like they don't care whether you rent from them or not.

Reviewed: Oct 11, 2024

Overall okay, but Mexico's road conditions are average. Highways have frequent and expensive tolls, so remember to avoid toll stations.

Reviewed: Feb 13, 2025

The car pickup process was too slow; I had to stand and wait for an hour with no air conditioning or seating.

Reviewed: Feb 6, 2025

It's basically fine.

Reviewed: Feb 1, 2025

Proceso lento para recoger el automovil. Me hicieron pagar el SLI (Seguro de Responsabilidad Suplementario para terceros). Sin opción a negarse.

Reviewed: Jan 25, 2025

Credit cards cannot be used for payment, otherwise an additional $22 per day fee will be charged.

Reviewed: Jun 29, 2023

I had to wait 1.5 hours to pickup the car. There was only one person ahead of me in line. They did not have my rental at pickup time. They told me to come back in 4 hours. They told me to call customer service and it was closed. I could not get a refund. After waiting an hour, they said they had a car. The sales rep at the counter, did the hard sell for every possible additional coverage. They want you to sign everything before they show you a copy of anything.

Reviewed: Jan 27, 2022

Something wrong With the tire it was not safe at all

Reviewed: Nov 30, 2021

Schlecht. Mehr als 100.000 km, rundherum beschädigt, zu kleines Fahrzeug, entsprach nicht gebuchter Kategorie

Reviewed: Jan 14, 2025

Beware of the Hertz car rental at Cancun Airport—it’s a scam! I booked a seven-seater SUV (Suburban) three months in advance through the Zuzuche app, but when I picked up the car today, I was shocked. The promised vehicle turned into a downgraded economy five-seater MG, full of scratches and in poor condition. This is such a deceitful act by a supposedly reputable international company, dodging their obligation to provide a vehicle of the same class by canceling the original reservation just hours before pick-up!

Reviewed: Jan 4, 2025

During Christmas, there weren’t many customers, and the service was quite good. However, the car condition was very poor; it was an old vehicle.

Reviewed: Sep 10, 2024

No hay claridad en los montos de seguros en el proceso de reserva. Los seguros valen más que la misma renta del vehículo

Reviewed: Sep 9, 2024

The price is relatively high, and it's not easy to get the preferred model.

Reviewed: Aug 21, 2024

The same company, in Mexico City there were no cars available, so they gave us a manual Nissan. If we wanted to upgrade to an SUV, it would cost extra. In Cancun, there were no cars either, but they gave us a Tiguan directly—top-notch experience!

Reviewed: Jan 6, 2025

Very satisfied

Reviewed: Oct 10, 2024

Me obligaron a contratar los seguros lo que incremento bastante el costo total de la renta, además de que me dieron un auto de menor nivel que el que contraté. Me comentaron que aunque QEEQ ya tenia coberturas, que esas no eran válidas para ellos.

Reviewed: Dec 8, 2024

Good service but the insurance cost was excessive.

Reviewed: Sep 9, 2024

El auto muy cómodo

Reviewed: Jul 18, 2024

The service was satisfactory.

Reviewed: Jan 17, 2024

Mixed feelings. On the positive side, the car was in good condition, return was smooth, and when an insured accident happened, they processed the paperwork and provided a replacement car of the same model with no issues. On the negative side: the airport shuttle bus comes every 20 minutes, we waited 40 minutes for our car, and it wasn't ready even though we arrived an hour later than our scheduled pick-up time. We had to ask twice before they could locate the car. Other than that, everything else was alright and the prices were reasonable.

Reviewed: Jan 8, 2024

Overall, it was quite satisfactory. However, they asked us to purchase additional insurance since we only opted for the basic coverage from the rental company, which didn’t feel great.

Reviewed: Nov 17, 2024

Alright

Reviewed: Aug 16, 2024

You need to take a bus to pick up the car, which takes about 15 minutes.

Reviewed: Jul 2, 2018

Very good

Reviewed: Nov 17, 2024

Very satisfied.

Reviewed: Oct 31, 2024

The service attitude was acceptable.

Reviewed: Aug 22, 2024

No cars available after the flight was delayed

Reviewed: Feb 2, 2020

Excelente atención de todo el personal. La persona que nos atendió en el mostrador para entregarnos el coche y luego la persona que nos recibió en el aeropuerto. Ambas una atención impecable.

Reviewed: Jun 23, 2024

Quick excellent service

Reviewed: Sep 21, 2021

El carro se nos dañó (no encendía) 2 veces por batería, eso nos estresó bastante y nos retrasó los planes de las vacaciones y es algo prevenible de solo mantenimiento. Deben ser mas cuidadosos con ese tema

Reviewed: Aug 6, 2021

Excelente servicio

Reviewed: Dec 30, 2019

The didn't have any small SUVs, much less my Jeep Wrangler

Reviewed: Aug 16, 2019

Great

Reviewed: Mar 10, 2024

Arrived late at night, very few people, quick pickup. Service attitude was good. There was no reminder about which type of gasoline to use. Later, I asked at another branch to clarify.

Reviewed: Oct 27, 2022

Entregaron lo prometido en un tiempo aceptable, aunque me intentaron vender demasiados seguros.

Reviewed: Nov 21, 2019

After using the car, there were a few scratches on the rear bottom, and I was charged $170 for damages, which is double the rental fee. I feel scammed by the company; they use these tactics to make money. Unbelievable!

Reviewed: May 13, 2018

Great service from start to finish and very attentive staff at pick up and drop off.

Reviewed: Mar 22, 2021

We wait over 1h for car...very slow check-in

Reviewed: Nov 30, 2020

Terrible service. The car provided was really small and couldn't fit all our luggage. They were very dismissive and said to cancel the order if we didn't like it. Extremely bad experience.

Reviewed: Nov 14, 2016

They tried to force me to buy insurance although I had the required insurance, only after i called your help line did they agree to rent it to me and denied refusing me the rental

Reviewed: Apr 22, 2020

Did not keep promises, informed them in advance over the phone, but it was closed when I arrived.

Reviewed: Jan 17, 2019

When returning the car, I thought there was a small scratch, about the size of a fingernail. They said it would cost $97, which was fine since it was a pre-authorization. However, they charged $180 in the end. Also, it took almost an hour to process the car pickup, even though there was no queue.

Reviewed: Nov 22, 2018

Me gustó el servicio,

Reviewed: Nov 22, 2019

Vehicle was in acceptable condition and National's staff was very kind. Didn't face any problems during the rental.

Reviewed: Aug 15, 2019

Very bad service with forced extra charges! I already purchased full insurance from ZuzuCar, but upon arriving at the store, I was informed that I needed to pay an additional fee of over $90. Being abroad, I had no choice but to pay. After more than a month of complaints upon returning home, I was finally told by the car rental company that there is a small note at the bottom of the final payment page about extra charges from the store. It certainly wasn't there when I booked the car months ago. Now the platform has added a tiny note to avoid responsibility! Extremely frustrating! (I contacted ZuzuCar by phone at the store about this issue, and they said after some back-and-forth that they didn't know about this rule either and advised me to pay and verify upon returning to the country. They also mentioned that the full payment had not been transferred to the store yet, and I could appeal it after returning home.)

Reviewed: Mar 15, 2019

They charged an additional 440 pesos for insurance without providing a receipt upon return. I'm still negotiating with the rental company for a refund.

Reviewed: Mar 4, 2019

I dont recommande this place at all.

Reviewed: Jan 16, 2019

You have to buy insurance when picking up the car, which is even more expensive than the rental fee.

Reviewed: Jul 28, 2018

This company is just a small workshop, engaging in price fraud and reneging on agreements. They demand a very high deposit and force you to buy insurance that costs more than the rental itself. QEEQ can't do anything about them, and neither can the consumer protection agency. Consumers can only accept their bad luck. Be careful, everyone.

Reviewed: Mar 27, 2018

Short waiting time

Reviewed: Feb 27, 2018

The service attitude is quite good, not pushy with insurance, but they took a 25000 pesos pre-authorization... I still recommend big rental companies, because there's also Adobus locally, and locals might give incorrect directions to the pickup point.

Reviewed: Feb 26, 2018

The staff gave me the old address, and I couldn't find the right address using GPS when returning the car. The driver took me to the wrong terminal (my flight was 4O 904, and I told him it was T2, but he thought it should be T4), so I had to take a taxi to T2.

Reviewed: Feb 23, 2018

The car I reserved was not ready, and when issues arose, there was no coordination or resolution. I couldn't reach the store when returning the car.

Reviewed: Dec 11, 2017

Disadvantages: 1. The return time was different from what I booked on the rental site. 2. I booked an automatic transmission car, but they provided a manual.

Reviewed: Jan 10, 2019

Straightforward and no pressure to buy insurance

Reviewed: Dec 31, 2018

Called the car rental company to pick me up from the airport, waited for 20 minutes.

Reviewed: Dec 5, 2018

The Mexican staff's English isn't very good. If communication is difficult, I recommend using Youdao for real-time translation.

Reviewed: Oct 10, 2018

There was no counter at the arrival point. Called and was misled into waiting for an hour, but no one showed up... Ended up renting from Firefly.

Reviewed: Oct 3, 2018

Slow service

Reviewed: Feb 28, 2018

There was no booth at the airport and no one waiting at the entrance. I called but no one answered. Finally, I found their office only to discover it was closed early. Extremely frustrating.

Reviewed: Jan 4, 2018

Same company as MEX. The service attitude was pretty good. Since it was Christmas holiday, there were quite a few people renting cars, but the line wasn't too long.

Reviewed: Jan 3, 2018