19 Car Rental Brands in Cancun, Quintana Roo, Mexico

PÉSIMA EXPERIENCIA, comprendo que mi reserva fue hecha bajo otra agencia, y no me hicieron válido mi aseguranza previamente pagada con la renta de mi auto, tuvimos que pagar otro seguro o sea otros 4,000 de los que ya habíamos pagado, el personal fue súper grosero, pedimos servicio, tardaron más de 2 horas en hacernos entrega del auto! El depósito de seguridad aún no me lo devuelven!.

Reviewed: Nov 14, 2024

Apesar dos inúmeros cometário negativos no Google, a locação transcorreu sem problemas.

Reviewed: Nov 10, 2024

El personal de mostrador de MEX fué muy amable y atento a mis preguntas. El servicio de recepción y entrega del vehículo fue rápido

Reviewed: Nov 4, 2024

Significant and aggressive 'upselling' from the local staff team. The lady said I could not take the car unless I increased my 3rd party liability insurance. We were asked to pay another £300, on an initial booking of £106! Only from speaking separately with Sixt did I get the truth. It took over 2 hours to resolve and get the car. We actually had 37,500 USD of 3rd party insurance, which is the legal minimum, so we ended up taking the car.

Reviewed: Nov 4, 2024

La chica del mostrador quevnos atendio un poco malumorada, nos vendio forzozamente un seguro de auto extra que porque el seguro no iva incluido en nuestra reserva con QEEQ.COM

Reviewed: Aug 19, 2024

There were a lot of people, and the process was very slow. We landed at 3 PM and waited 40 minutes for the shuttle to take us from T4 to T2. During this time, other companies' shuttles came 4 or 5 times. When we arrived at the rental point, there were 7 or 8 people in line in front of us. It took me a whole hour to get through the process, and then I had to wait another half hour outside to get the car. Because of this, we didn't reach our destination until 8 PM, missing the evening activities.

Reviewed: Feb 26, 2018

It's MEX car rental company. Very poor service. There was no one at the airport counter and no signs to contact or inform us. Had to ask several people and walked to the rental point ourselves. Got a car with a broken tail light, we complained about the safety and asked for a replacement. The staff said the broken tail light was no problem and it was the only car available. They offered an upgrade for an extra charge. We declined, Zuzuche intervened but to no avail. Finally, got another car, but the rear tire was flat, had to drive off to inflate it. Then they brought us another car of the same model. Took an hour to get the car and we were the only customers at the office. Rented many times with Zuzuche, this was the worst experience ever!!!

Reviewed: Oct 14, 2017

Good service but the insurance cost was excessive.

Reviewed: Sep 9, 2024

El auto muy cómodo

Reviewed: Jul 18, 2024

The service was satisfactory.

Reviewed: Jan 17, 2024

Mixed feelings. On the positive side, the car was in good condition, return was smooth, and when an insured accident happened, they processed the paperwork and provided a replacement car of the same model with no issues. On the negative side: the airport shuttle bus comes every 20 minutes, we waited 40 minutes for our car, and it wasn't ready even though we arrived an hour later than our scheduled pick-up time. We had to ask twice before they could locate the car. Other than that, everything else was alright and the prices were reasonable.

Reviewed: Jan 8, 2024

Very satisfied

Reviewed: Jan 3, 2024

No hay claridad en los montos de seguros en el proceso de reserva. Los seguros valen más que la misma renta del vehículo

Reviewed: Sep 9, 2024

Very good

Reviewed: Jan 31, 2024

Muy buena atención con atención VIP

Reviewed: Jan 17, 2024

The exchange rate used by the rental company is very unfavorable, and the service attitude is poor. I suggest using the prepayment option to avoid arguments at the store.

Reviewed: Jan 30, 2023

Me cobraron obligadamente un seguro que yo llevaba de Chile. Recurrí a QEEQ pero no me solucionaron el problema

Reviewed: Feb 28, 2022

Excelente atención de todo el personal. La persona que nos atendió en el mostrador para entregarnos el coche y luego la persona que nos recibió en el aeropuerto. Ambas una atención impecable.

Reviewed: Jun 23, 2024

Quick excellent service

Reviewed: Sep 21, 2021

El carro se nos dañó (no encendía) 2 veces por batería, eso nos estresó bastante y nos retrasó los planes de las vacaciones y es algo prevenible de solo mantenimiento. Deben ser mas cuidadosos con ese tema

Reviewed: Aug 6, 2021

Excelente servicio

Reviewed: Dec 30, 2019

The didn't have any small SUVs, much less my Jeep Wrangler

Reviewed: Aug 16, 2019

I chose an international chain with a counter right outside the airport. The staff guided us to a shuttle that took us directly to the nearby rental office. We queued up using a computer system. Although I booked a Toyota, they gave me a Dodge. They accepted domestic credit cards. It was a bit crowded so the wait was long, but everything went smoothly in the end.

Reviewed: Jun 5, 2024

Alles sehr ok

Reviewed: Mar 21, 2024

Es una locura el costo del seguro por parte de EUROCAR, te engañan con el bajo costo de la renta del carro y ganan en el seguro lo que quieren, es un abuso.....

Reviewed: Jan 7, 2024

The staff aggressively recommended a policy costing over $50 per day. Very unpleasant!

Reviewed: Sep 29, 2023

Was not clear that insurance MUST be purchased regardless of if you have other coverage. They charged $100 a day for insurance when every other place was less than half of that.

Reviewed: Feb 10, 2023

Great

Reviewed: Mar 10, 2024

We’ve rented in Cancun many times over the years (we own homes in Mexico). Avis is one of the best agencies to deal with as you often walk away from others feeling you have been taken advantage of.

Reviewed: Jan 13, 2024

Really not good, the car was in poor condition, and they kept pushing insurance.

Reviewed: Nov 3, 2019

La camioneta rentada bien, en buenas condiciones para viajar sin problemas. El proceso en AVIS es bastante ágil.

Reviewed: Sep 24, 2019

A bit slow, seems to be the typical pace in Mexico. The staff was very nice and there was no queue. They didn't push any insurance either. I recommend using Avis!

Reviewed: Oct 9, 2018

There are clear signs at the Cancun airport exit, and staff will quickly arrange a shuttle to take customers to the pickup point. The staff at the pickup point will greet you and offer free drinking water. The only drawback is the long wait times for registration.

Reviewed: Mar 2, 2018

Credit cards cannot be used for payment, otherwise an additional $22 per day fee will be charged.

Reviewed: Jun 29, 2023

I had to wait 1.5 hours to pickup the car. There was only one person ahead of me in line. They did not have my rental at pickup time. They told me to come back in 4 hours. They told me to call customer service and it was closed. I could not get a refund. After waiting an hour, they said they had a car. The sales rep at the counter, did the hard sell for every possible additional coverage. They want you to sign everything before they show you a copy of anything.

Reviewed: Jan 27, 2022

Something wrong With the tire it was not safe at all

Reviewed: Nov 30, 2021

Counter at airport.

Reviewed: Oct 29, 2022

Getting the car was no problem. They did offer a bigger car at a higher rate but when we declined there was no further pressure.

Reviewed: Oct 29, 2022

The staff were really helpful and super friendly

Reviewed: Apr 6, 2022

Fue un muy buena oferta

Reviewed: Apr 15, 2020

BUDGET REFUSED TO RENT ME THE CAR UNLESS i BOUGHT EXTRA INSURANCE EVEN THOUGH I HAD CHECKED AND CONFIRMED I HAD ENOUGH. ONCE I CALLED EASYRENTCARS THEY REFUSED TO TALK TO HIM AND AGREED TO RENT ME THE CAR.

Reviewed: Mar 4, 2020

Arrived late at night, very few people, quick pickup. Service attitude was good. There was no reminder about which type of gasoline to use. Later, I asked at another branch to clarify.

Reviewed: Oct 27, 2022

Entregaron lo prometido en un tiempo aceptable, aunque me intentaron vender demasiados seguros.

Reviewed: Nov 21, 2019

After using the car, there were a few scratches on the rear bottom, and I was charged $170 for damages, which is double the rental fee. I feel scammed by the company; they use these tactics to make money. Unbelievable!

Reviewed: May 13, 2018

Great service from start to finish and very attentive staff at pick up and drop off.

Reviewed: Mar 22, 2021

We wait over 1h for car...very slow check-in

Reviewed: Nov 30, 2020

Terrible service. The car provided was really small and couldn't fit all our luggage. They were very dismissive and said to cancel the order if we didn't like it. Extremely bad experience.

Reviewed: Nov 14, 2016

They tried to force me to buy insurance although I had the required insurance, only after i called your help line did they agree to rent it to me and denied refusing me the rental

Reviewed: Apr 22, 2020

Did not keep promises, informed them in advance over the phone, but it was closed when I arrived.

Reviewed: Jan 17, 2019

When returning the car, I thought there was a small scratch, about the size of a fingernail. They said it would cost $97, which was fine since it was a pre-authorization. However, they charged $180 in the end. Also, it took almost an hour to process the car pickup, even though there was no queue.

Reviewed: Nov 22, 2018

No cars available after the flight was delayed

Reviewed: Feb 2, 2020

Me gustó el servicio,

Reviewed: Nov 22, 2019

Vehicle was in acceptable condition and National's staff was very kind. Didn't face any problems during the rental.

Reviewed: Aug 15, 2019

Very bad service with forced extra charges! I already purchased full insurance from ZuzuCar, but upon arriving at the store, I was informed that I needed to pay an additional fee of over $90. Being abroad, I had no choice but to pay. After more than a month of complaints upon returning home, I was finally told by the car rental company that there is a small note at the bottom of the final payment page about extra charges from the store. It certainly wasn't there when I booked the car months ago. Now the platform has added a tiny note to avoid responsibility! Extremely frustrating! (I contacted ZuzuCar by phone at the store about this issue, and they said after some back-and-forth that they didn't know about this rule either and advised me to pay and verify upon returning to the country. They also mentioned that the full payment had not been transferred to the store yet, and I could appeal it after returning home.)

Reviewed: Mar 15, 2019

They charged an additional 440 pesos for insurance without providing a receipt upon return. I'm still negotiating with the rental company for a refund.

Reviewed: Mar 4, 2019

I dont recommande this place at all.

Reviewed: Jan 16, 2019

You have to buy insurance when picking up the car, which is even more expensive than the rental fee.

Reviewed: Jul 28, 2018

This company is just a small workshop, engaging in price fraud and reneging on agreements. They demand a very high deposit and force you to buy insurance that costs more than the rental itself. QEEQ can't do anything about them, and neither can the consumer protection agency. Consumers can only accept their bad luck. Be careful, everyone.

Reviewed: Mar 27, 2018

Short waiting time

Reviewed: Feb 27, 2018

The service attitude is quite good, not pushy with insurance, but they took a 25000 pesos pre-authorization... I still recommend big rental companies, because there's also Adobus locally, and locals might give incorrect directions to the pickup point.

Reviewed: Feb 26, 2018

The staff gave me the old address, and I couldn't find the right address using GPS when returning the car. The driver took me to the wrong terminal (my flight was 4O 904, and I told him it was T2, but he thought it should be T4), so I had to take a taxi to T2.

Reviewed: Feb 23, 2018

The car I reserved was not ready, and when issues arose, there was no coordination or resolution. I couldn't reach the store when returning the car.

Reviewed: Dec 11, 2017

Disadvantages: 1. The return time was different from what I booked on the rental site. 2. I booked an automatic transmission car, but they provided a manual.

Reviewed: Jan 10, 2019

Straightforward and no pressure to buy insurance

Reviewed: Dec 31, 2018

Called the car rental company to pick me up from the airport, waited for 20 minutes.

Reviewed: Dec 5, 2018

The Mexican staff's English isn't very good. If communication is difficult, I recommend using Youdao for real-time translation.

Reviewed: Oct 10, 2018

There was no counter at the arrival point. Called and was misled into waiting for an hour, but no one showed up... Ended up renting from Firefly.

Reviewed: Oct 3, 2018

You need to take a bus to pick up the car, which takes about 15 minutes.

Reviewed: Jul 2, 2018

Slow service

Reviewed: Feb 28, 2018

There was no booth at the airport and no one waiting at the entrance. I called but no one answered. Finally, I found their office only to discover it was closed early. Extremely frustrating.

Reviewed: Jan 4, 2018

Same company as MEX. The service attitude was pretty good. Since it was Christmas holiday, there were quite a few people renting cars, but the line wasn't too long.

Reviewed: Jan 3, 2018