Car Rental in Melbourne, Australia

Guest reviews

• East Coast

  7 - "They didn’t take clear car photos and set me in trap to at a wind screen chip but it was present when we received the car. They charged me $1000 deposit and didn’t refund it to me yet after I show them the clear pics when we received the car. I am still wait for deposit refund. Very Frustrating."

• ACE Rental Cars

  9.3 - "We got an upgrade to a good diesel 4x4 which was good. The counter staff member (pretty sure it was Denise) was great. The car was pretty dirty but they had some issues with getting cars delivered in time so the staff were managing everyone really well."

• Aucar

  6.7 - "The conditions of seat was really bad. All the seats had stains. They need steam cleaning or need to get seat covers change. The car seats looks really unhygienic "

• Alpha Car Hire

  8 - "Car was good, small air leak in the rear left but wasn’t an issue and I let the hirer know about it."

• Alamo

  9.7 - "the car struggled on inclines as MG not a strong car! But did the job, so all good."

• East Coast

  7.3 - "Did not get car booked, seemed very casual during car collection Car return very good & efficient "

• Aucar

  9.7 - "Car condition was great. Had to extend the vehicle hire due to airline change of times. Very appreciative for their accommodating my request. Will use for future vehicle rental"

• East Coast

  10 - "Car was exactly what we needed for a big group going on a roadie!"

• East Coast

  9.7 - "Was lucky enough to be given a brand new car with only 500km's on the clock so it was a dream to drive, was super clean and smelt good. The courtesy bus was the best I've been in from a budget company. Only downside was waiting at the airport, for a slightly extended period, for passengers they had on the list even though they had a continual rotation of 2 buses."

• Hertz

  7 - "My arrival flight to mel is delayed , i tried to amended my arrival date ( delay a day ) , Hertz asked me to call back QEEQ for amendment if not there will be count on NO SHOW, I explained to the CS , i m not going to refund ,just pick up 1 day late. CS said no exception , have to pick up on 21 st Dec ,i called QEEQ , Cs asked me to call back Hertz, They cant help as well. Its a but ridicules. "

• Europcar

  10 - "It was a surprise upgrade and a very pleasant car to drive with surprisingly low fuel consumption. Check in was handled quickly by friendly counter staff. I will be using QEEQ again and highly recommend to anyone seeking to hire a car."

• Europcar

  10 - "The Europcar office is easy to find, instruction provided to pick up and drop off car is very clear and useful. Customer service is very helpful and polite. The SUV car I rented is pretty new and spacious, my kids like it very much. We really enjoyed the trip, double thumbs up for Europcar :). "

• East Coast

  9.7 - "We were mistakenly charged for extra insurance, even though we purchased this through QEEQ. I pointed this out, and we were told we would be refunded, but this has not occurred. Pick-Up was easy and quick."

• Jucy

  5.3 - "When booking, we booked a compact car, the cars shown were a Hyundai, Toyota or something similar. We got nothing at all like advertised. The car assigned to us was a Toyota Corolla, nothing compact about it. It was in a terrible condition, scratched, dented and dirty, not even bird poo was cleaned of the windscreen. We complained bitterly and were then offered a slightly later model Corolla but still a very old car with numerous dents, scratches etc but cleaner (they did have to clean it before we drove it away). Will we use you again? A definite no."

• Thrifty

  8 - "THe pick up time was 7am but others opened way earlier. They should consider at least 6am to suit the customer timing."

• Jucy

  8.3 - "走行距離17万キロの車でしたが調子は良くしっかり整備されている印象でした。今回はメルボルンで借りてシドニーで返却しましたが料金が他の会社より安く助かりました。"

• Europcar

  8.7 - "Horrible Chery vehicle. Worst car ever hired."

• Alamo

  9.3 - "Car condition was great and clean! The pick-up and drop-off process was super fast. "

• Aucar

  8.3 - "It was ok. Was a little troublesome getting to the location off the airport, especially for travellers, but overall was not too bad. One comment though, the car came with an empty tank. That was a little stressful at the start."

• Europcar

  6.7 - "Was told at Melbourne Intl airport to go to downtown Melbourne to do an exchange for vehicle. From Isuzu mux to Toyota Kluger. Went down the next day and the counter manager told me no Kluger available. In fact none for the entire Victoria. Simply brush me off by saying Europcar cannot do anything to help. Also the agreement from Europcar mention excess of $5000 which should have been zero since I have upgraded my booking to include zero excess."

• East Coast

  10 - "도심가운데에 위치하여 접근성이 좋으며 반납하고 돌아가기에도 너무 편했습니다 직원들은 모두 친절하고 따뜻하게 대응해 주었습니다"

• Alamo

  9.3 - "Very nice car. Hybrid was a great help with petrol consumption. It was a bit of a squeeze with all of our bags from airport, but good space for the rest of our trip with lesser baggage. "

• East Coast

  6.7 - "Slow pick up. Car is a Chinese car which is now pretty good in the engine power. Otherwise it is good."

• Apex

  10 - "I was given a free upgraded version with all extras in it. Shuttle to and from Airport was very quick"

• BARGAIN

  10 - "Friendly staff, new car, easy location, great result"

• Europcar

  10 - "Onboarding and Guidance was on point - they had made sure that I understood the rules before handover. The car was fresh and clean as I was given the keys for a brand new car which had only driven 17 kms."

• East Coast

  10 - "Awesome customer service and assistance from the representative, Ana. Clear instructions and smooth pick up of the car. New, clean and spacious car to have during the holidays. Thanks"

• GREEN MOTION

  9.7 - "Efficient and easy pick up and drop off, helpful staff"

• East Coast

  10 - "The car was amazing, modern with nav systems etc making travels less stressful. Auto drrive was slightly annoying but easy to turn off. "

• Europcar

  9.3 - "Good vale & a female staff was picked phone and she is a very patient to answer my questions, and helped us to fine the right petrol number to fill the car that we rented. Thanks to her. "

• BARGAIN

  10 - "One of the better experiences with bargain rentals. I don’t usually like off airport locations but prices for airport counter are ridiculous. Small SUV MG. Decent car, nothing fancy, but extremely noisy once you get out on freeways."

• Budget

  9 - "Went smoothly but there was a bit of a queue. Not unexpected for an airport location but perhaps could have done with more staff on duty. "

• BARGAIN

  8 - "I did not get the car I choose "

• BARGAIN

  9.7 - "Good car, good driving as expected. Tolls payment was explained well by counter staff Maybe some signage or knowing staff for airport pickup location but not really an issue Overall good experience."

• East Coast

  8.7 - "Very friendly shuttle driver. Clean car. Liked that they took photos of car before I took it. "

• Apex

  10 - "Good car. Good service!"

• Advance

  10 - "Thank you, gorgeous experience !"

• Apex

  10 - "Very good service & good quality car"

• Aucar

  9 - "Very good service.. the car was very safe on patrol... worth it renting with them.. good communication with stuff"

• East Coast

  7 - "Good service at the counter but car is old"

• Alpha Car Hire

  10 - "Upgraded to a larger SUV. Which we were happy about but other drivers may not have been comfortable with it. But we were experienced with that size and appreciated the upgrade "

• BARGAIN

  10 - "A wonderful experience from start to finish - staff at office and bus driver were terrific. "

• ACE Rental Cars

  6.7 - "Horrible pick up experience. Dialled the qeeq provided number. Phone tree maze. Connected me to hertz. Restarted, same rubbish. Had to answer a bunch of ‘confirmation’ questions instead of a simple “we’ll be right there”. Manager on site was too busy for me, so waited until he called an employee in."

• ACE Rental Cars

  10 - "Excellent experience! Smooth process. Hybrid car with suprisingly low fuel consumptiom"

• East Coast

  10 - "excellant condition of the car and provide the same car was show in category，excellant services。"

• BARGAIN

  9.7 - "Car’s capacity and cleanliness exceeded our expectation. Now we want to buy same car as we rented lol"

• Europcar

  6.3 - "There needs to be better staffing at the parking so multiple customers can be serviced at the same time. Process is very very cumbersome and needs to be improved significantly. "

• ACE Rental Cars

  10 - "I still have the car, decided to have it for few more days."

• Auz Rental Cars

  8 - "The steering wheels was shaking when drive 80km or above. More important is safety concern when drive 90km on highway, the vehicle sway left and right which constantly require very focus attention to correct back to lane and holding steering wheel firm. At first, I thought it could be strong wind but when met up my brother in law on the 3rd day, who is car mechanic in Melbourne, told us the tire is worn out and cannot drive fast, as it is dangerous. Thus, throughout the trip was negative experience driving at slow speed which wasted alot of time at long distant travel. Suggest your mechanic check the wheel condition and shakyness of the steering wheel as poise safety concern."

• BARGAIN

  9 - "Have used them before and will continue to use them."