17 Car Rental Brands in Munich, Bayern, Germany

It wasn't Buchbinder (they were bought by Europcar?). Be careful in the return process because they will "find" you an invisible scratch that you will never be able to trace (like under the baggage hood) to charge you for handling and fixing fees.

Reviewed: Jan 29, 2025

Excellent

Reviewed: Oct 5, 2024

It's okay.

Reviewed: Mar 21, 2024

El carro superó mis expectativas

Reviewed: May 10, 2022

Buchbinder is the worst rental car company in the airport imho. They offered a much lower class car instead of the premium one we reserved. They stated that its actually a better car because its bigger in size. We ended up trying to cancel with a fee. I would never go with them

Reviewed: Sep 3, 2019

I had an excellent experience with Europcar! The booking process was straightforward, and the staff were professional and friendly from start to finish. When I arrived, the check-in process was quick and hassle-free, and they had the car ready for me right on time. The vehicle I rented was clean, well-maintained, and exactly as described. It performed flawlessly throughout my trip, and I appreciated how fuel-efficient it was. The selection of vehicles available was impressive, catering to all needs, whether for a family trip, business travel, or leisure. Returning the car was just as smooth as picking it up, with clear instructions and no unexpected charges. Their transparency and excellent customer service really stood out. I highly recommend Europcar for anyone looking for a reliable, stress-free car rental experience.

Reviewed: Dec 19, 2024

Fast and efficient service with a warm and friendly attitude. We arrived almost 3 hours early and were able to temporarily store our luggage at the store. They balance principles with a human touch. The frozen credit card amount was released just 8 hours after returning the car, which is a practice worth learning for other rental companies.

Reviewed: Nov 7, 2024

Very satisfied

Reviewed: Nov 5, 2024

Very good service, easy return at a different location without the need for prior reservation.

Reviewed: Oct 23, 2024

Smooth and satisfying.

Reviewed: Oct 22, 2024

Very satisfied.

Reviewed: Nov 20, 2024

Very satisfied, the front desk provided a detailed explanation about the highway toll tickets.

Reviewed: Oct 19, 2024

I wanted to rent a car with a spacious backseat that could fit three 24-inch suitcases, so I specifically chose a Volkswagen Golf. However, when I arrived at the rental office, there were only two Indian staff members with very average attitudes, and they said only the CHR was available. If I wanted another model, I would have to wait, but they couldn't say how long. Because I was in a hurry to leave, I reluctantly accepted. The next day, I contacted the rental platform to request a vehicle change, but after two days, they still couldn't reach the rental office. Extremely disappointed with the German rental company.

Reviewed: May 1, 2024

I wanted to rent a car with a spacious backseat that could fit three 24-inch suitcases, so I specifically chose a Volkswagen Golf. However, when I arrived at the rental office, there were only two Indian staff members who were very indifferent. They said only the CHR was available, and if I wanted a different model, I would have to wait an unspecified amount of time. Due to being in a hurry, I had no choice but to accept it. The next day, I contacted the rental platform to request a vehicle change, but even after two days, they couldn't reach the rental office. Extremely disappointed with the German rental company.

Reviewed: May 1, 2024

Good and quick

Reviewed: Dec 21, 2023

Very satisfied

Reviewed: Nov 20, 2024

Very satisfactory

Reviewed: Aug 13, 2024

The route was easy to find. The underground parking garage was easy to enter and exit. The car, with 23,000 kilometers, was in pretty good condition. Both picking up and returning the car were very convenient with minimal waiting time. Communication was smooth. Additional cost for the destination in Austria was 30 euros, and adding an extra driver cost 70 euros, which is a bit expensive. Everything else was fine.

Reviewed: Jun 11, 2024

Good service

Reviewed: Jun 1, 2024

Self-pickup and drop-off are very convenient.

Reviewed: Apr 26, 2024

The car's navigation system was outdated and couldn't connect to the phone, so I had to rely entirely on my phone for navigation.

Additionally, the 96 euros cross-border fee was charged without providing an invoice.

Reviewed: Nov 6, 2024

Great location, efficient service, no upselling, and free car upgrade.

Reviewed: Oct 29, 2024

Satisfied

Reviewed: Oct 25, 2024

The staff at the store was very kind and patient. Despite our poor English, she explained everything carefully and thoroughly. Much appreciated!

Reviewed: Oct 22, 2024

Quick pickup and return process, easy to locate at the airport front desk.

Reviewed: Oct 21, 2024

Good.

Reviewed: Oct 20, 2024

Satisfied, it's a new car, very nice.

Reviewed: Oct 12, 2024

現地スタッフの対応を含めて、全般に良好でした。ワイパーブレードの件だけが残念。

Reviewed: Sep 30, 2024

I purchased full insurance from the rental company, but there was no staff accompanying me to pick up the car. They just handed me the key, and I had to find the car myself. The vehicle was a Jeep hybrid with a small fuel tank, which was inconvenient, and the fuel wasn’t topped off. After negotiating, they refunded me upon returning the car. The interior was a mess, like a trash can, with drink cups, fast food bags, and cookie crumbs everywhere. It seemed like they didn’t inspect or clean the car after the previous customer’s return. One of the rear seatbelts was also broken.

Reviewed: Aug 16, 2024

The staff's attitude was mediocre. I emphasized that I rented a Porsche, but they gave me a similar model and insisted it was impossible to provide me with a Porsche. They also pushed me to buy insurance, which I refused.

Reviewed: Aug 16, 2024

The process of picking up and returning the car was fairly smooth.

Reviewed: Oct 7, 2024

Everything was great

Reviewed: Aug 10, 2024

Not bad, but the return location is hard to find.

Reviewed: Jul 4, 2024

Amazing car, smooth operation with rentals.

Reviewed: Jun 26, 2024

The staff at the counter was very friendly. The process was quick and efficient, overall a great experience.

Reviewed: Jun 22, 2024

Very dissatisfied, both with the car rental company and the platform. Initially, I switched to a cheaper car for the last few days of my trip abroad, in case I needed some transportation. The location was not difficult to find, but the pickup suggestions provided by the platform were extremely unreasonable. The car was handed over to me right after the previous customer returned it, without any cleaning process. The car's condition was very poor, so I took multiple videos to avoid disputes. After driving 500 meters onto the highway, a tire pressure warning appeared. Upon returning home, I contacted the rental company, and they acknowledged it was a sensor issue. However, on German highways where speeds exceed 150 km/h, no one would risk their safety. The next day, I returned the car early and requested to terminate the contract. The rental company said they needed to consult their boss, and then things became ridiculous. When I contacted the platform, without understanding the situation, they blamed me for not signing certain documents with the rental company. Honestly, the money involved wasn’t a lot, and previous rentals provided good cars. But when issues arose, the platform's service was truly shocking. It’s been five days now with no updates. In the future, I'll rent directly from car rental companies.

Reviewed: Sep 17, 2024

The car pickup location was extremely difficult to find, which seriously wasted my time.

Reviewed: Jun 24, 2024

They replaced my car with an SUV without informing me. Even after visiting the store three times, I couldn't get it changed. There was no one present when I returned the car.

Reviewed: Aug 2, 2024

Pretty good. The attendant mentioned minor scratches and had me sign a statement that they were not my fault.

Reviewed: Jul 23, 2024

The pickup process and vehicle condition were great. Returning the car was a terrible experience.

Reviewed: Jul 18, 2024

Very satisfied

Reviewed: Jun 30, 2024

I rented the car from Europcar at Munich Airport. Since the airport is small, I quickly got through customs, picked up my luggage, and went to get the car. However, the counter staff said I arrived early and the car wasn't ready yet. They asked if I wanted to pay extra for a larger car. I had to wait at the airport for a while before getting the car. They didn't ask if I wanted to add any extras and mentioned they would hold some money as a deposit. The entire receipt was in German, and they didn't explain it, just asked for my signature. After returning home, I realized they overcharged me 100 euros for renting a GPS. I contacted Zuzuche for help, and they patiently assisted me in communicating with Europcar. However, Europcar claimed my signature proved I was aware of the charge. Remember to check every item carefully. This was the first time I encountered such an dishonest car rental company.

Reviewed: Mar 27, 2020

Satisfactory

Reviewed: Jun 17, 2024

Very satisfied

Reviewed: May 31, 2024

Very satisfied

Reviewed: May 18, 2024

Very good

Reviewed: Mar 5, 2024

All rental car returns are centralized, just leave the keys in the car and park it in order, very convenient.

Reviewed: Feb 26, 2024

Very friendly service

Reviewed: Mar 28, 2020

They kept pushing insurance and the cross-border fee was twice the suggested price. There was no personnel for vehicle handover, the vehicle provided wasn't the one reserved, and it had multiple noticeable scratches that weren't marked. We had to go back to the rental place, wasting a lot of time. There was a mileage limit that wasn't mentioned, and there was no mutual verification of the mileage data. The charge for excess mileage should be communicated and signed off in advance. There was no mileage check when returning the car either. The deposit has not been released two weeks after returning the car, and there are unclear charges. The responsibilities are not clearly defined, making the customer very dissatisfied. Why is the cross-border fee so expensive without a clear standard?

Reviewed: Sep 27, 2019

Forced vehicle upgrade, charged an extra 120 euros, very rude attitude

Reviewed: Jul 12, 2019

Very busy when collecting the car. Made to sign paperwork before inspecting vehicle When I highlighted the condition with the man at car collection all the damage was put onto a duplicate sheet. He took a copy and I took a copy. When bringing the car back none of the damage had been passed on and they initially tried to say I had done it. Luckily I had checked the car and had all of my paperwork to hand. Alot of people will be caught out by this and I see it as a scam being run by the company. Very disappointed.

Reviewed: Jul 11, 2019

Inter rent helped us as much as possible and arranged the appropriate size car we needed.

Reviewed: Jun 24, 2019

The car we were given was actually a Hertz car, not a Dollar one. Everything was fine, other than when we picked up the car, the guy at the rental counter in Munich specifically said it was a diesel car. Part through through our trip, we needed to fill up with fuel, nbut the diesel nozzle didn't fit the tank. The tank suggested it was petrol. We called Hertz to ask what to do, We were told that the records stated diesel and "good luck". we spent a lot of time trying to decode the VIN numkber, but that didn't help, we researched the make / model of the car (Ford Kuga) online but that din't help either. We were close to going to a Ford dealer to get their help but it was the weekend. So in the end we filled up with petrol and everythingwas fine. When we returned the car to Frankfurt, the person who greeted us told us it was a petrol car. Your records for this vehicle need to be cahnged, or at least not have your counter staff tell customers incorrect info. Other than that, the car was excellent

Reviewed: Jan 8, 2020

A big queue and a long wait at collection was the only issue. Staff seemed very slow serving each customer. It seems more advanced preparation could be done as all bookings are done in advance, so why so much paperwork is filled in on the day, I have no idea!

Reviewed: Nov 27, 2019

Terrible service. Forced me to take out insurance when I had a card that covered it. Charged for taxes extra this EasyRentCars said were included

Reviewed: Jul 26, 2019

Yes.

Reviewed: Jul 1, 2019

No, was a bad experience. I paid 100 euro more than the clerck told me and post-factum explanations were very poor.

Reviewed: Jan 31, 2019

Perfect

Reviewed: Dec 12, 2019

I returned car with full tank in accordance with the contract. But Global charged Refuel service about 20 EUR. I want to refund this amount !

Reviewed: Dec 4, 2019

Counter staff was very unfriendly and we had to ask for every piece of information!!

Reviewed: Aug 12, 2019

Pick up was nice and smooth. It took 3 minutes to scan all docs and sign the papers. Staff was professional and clear with explanations. Child seat was without isofix and did not look rigid but nevertheless vehicle had all necessary safety system functional. Van was spacious and equipped with parktronic which helped us to enjoy suburban drive. Drop off was perfect and complete deposit amount was returned on the card within 48hrs after rental

Reviewed: Jul 6, 2019

Fabulous car and good value for money. Had to wait a very long time at counter and queues meant a 60 minute delay to the departure in the car.

Reviewed: Apr 26, 2019

I was completely dissatisfied with thirfty at Munich airport. Both the counter attendant and the manager I asked to speak to were disrespectful, poor and told lies. They attempted to make it my problem, when clearly they were trying to rip me off.

Reviewed: Jul 11, 2019

Poor.

Reviewed: Mar 6, 2019

From the moment I arrived in Munich to pick up the car, Thrifty left an impression of simple and fast procedures. The female staff at the counter was kind and friendly. The vehicle was fuel-efficient and reliable, and there were no issues during the trip. Here I give a thumbs-up. When returning the car, I was unsure how to handle the €1000 pre-authorization. My English is not very good, and I had a confusing conversation with a male staff member at the counter. He became a bit impatient after a while, but then another male staff member took over and patiently explained everything in detail again. I got the gist of it. Overall, we are very satisfied with the excellent service provided by QEEQ and Thrifty. Thank you. For future travels, QEEQ and Thrifty will still be our first choice for car rental.

Reviewed: Oct 14, 2013

The staff of this car rental company are very reliable. When picking up the car at Munich Airport, they explained the details very clearly.

Reviewed: Feb 25, 2019

Excellent service! Reserved a different car but got a brand-new Mercedes in the end.

Reviewed: Aug 21, 2018

A good company, worth recommending

Reviewed: Oct 16, 2017

The young staff were very friendly, but the older staff were a bit indifferent.

Reviewed: Jul 27, 2017

The service was excellent.

Reviewed: Jul 14, 2017

The two staff members were patient and attentive.

Reviewed: Feb 3, 2019

From the moment the staff picked us up, their attitude was extremely cold. They only said two words, 'Get in!', opened the trunk, and then went back to their seat. My mother and I loaded all our luggage by ourselves and received no further communication from them. The pick-up location was a long distance from the airport. Their card machine and copier were not working, making the office practically useless.

Reviewed: Dec 6, 2018

Not as good as expected, customer service was satisfactory! Handover process needs improvement

Reviewed: Jul 22, 2018

The NATIONAL counter is very small, and there are few people renting cars, so there's basically no need to wait in line.

Reviewed: Jul 17, 2018

Did not provide the reserved model. The provided vehicle was smaller in capacity than the reserved one. There were no other options, and we had to accept it. The car was not in good condition, even though it was fairly new. It started showing faults not long after we began driving. It was a diesel car, and we had to look for the manual to find out that the AdBlue was empty. Not sure who is responsible for this cost.

Reviewed: Aug 29, 2016

I prepaid over 1000, but the rental company charged an additional 1700. Phone customer service agreed but there was no recording, so there was nowhere to argue when the rental company charged the money. Even if there was a recording, complaining abroad is difficult. Initially, Zuzuche customer service did not handle it, but later they started to, which is commendable. However, there is still no resolution.

Reviewed: Mar 8, 2018