11 Car Rental Brands in Ottawa, Ontario, Canada

The counter is relatively small, but the service is good.

Reviewed: Aug 4, 2024

I was late arriving for my shuttle, it was quickly rectified and someone was there in 5 minutes. I had a wonderful talk with the lady working at the desk when I arrived. She was fabulous and I enjoyed my time spent there.

Reviewed: Jul 29, 2022

Very satisfied

Reviewed: Oct 7, 2021

I didn't know that the choice of cars was only Kia brand. Wé wait long time at thé counter before served, only one person.

Reviewed: Aug 5, 2020

They need to improve their customer service

Reviewed: Jan 19, 2020

car waas smaller than expected.

Reviewed: Nov 3, 2022

I arrived early, so there was no line. If you go later, you might have to wait behind a big family.

Reviewed: Sep 6, 2022

Good

Reviewed: Aug 2, 2020

I've used their service many times and am familiar with the staff. The service at the city branch is good, but the airport branch is just average, possibly due to the pandemic.

Reviewed: Jul 27, 2020

Expensive one way fee. Extremely difficult to find car return place at YUL airport as there lacks information about the venue

Reviewed: Aug 6, 2019

The procedures were simple, and there was no upselling of additional services or insurance. Very good.

Reviewed: Nov 23, 2021

Flawless

Reviewed: Jul 30, 2020

Excellent price and service

Reviewed: Sep 8, 2019

There were some misleading information that are posted on web site and actual procedures that are implemented at the rental site.They did not honor what is on the web site even though it's their web site posted procedures.

Reviewed: Apr 25, 2019

The car was in excellent condition, super clean and came with nice features (WiFi and Android Auto). I had a good experience with the staff. I recommend Hertz.

Reviewed: Aug 16, 2019

Voiture sale! Les miroirs électriques de cotes ne fonctionnaient pas. Avait encore des pneus d'hiver, donc était bruyant!

Reviewed: Aug 28, 2019

1st car seem to have a problem with the suspension (steering and pedals vibrating on highway). 2nd car was not aligned at all. Disappointing from Discount.

Reviewed: Jul 2, 2019

Everything was fine but the car wasn’t ready when I got there.

Reviewed: Jun 19, 2019

The reserved car model was not provided.

Reviewed: Aug 26, 2019

Like: Because it was rented on boxing day and returned on New years day I expected there may be problems but all was fine. We were given option of bigger vehicles and because there were no snow tires available we took this to be safer. We went through a pretty huge snow storm and were happy we opted for the heavier vehicle with 4 wheel drive.
Dislike: The Ford explorer ended up being great in snow but a bit hard on gas and it was a very uncomfortable ride. this has nothing to do with the rental agency..just the maker of the vehicle...

Reviewed: Jan 8, 2018