4 Car Rental Brands in Sennan-Gun, Osaka-fu, Japan

Highly satisfied

Reviewed: Dec 14, 2023

I want to say this was the worst experience ever. Nippon deceives Chinese customers. I made a reservation to pick up the car at 12:30 PM. Following the instructions provided by the car rental agency, I arrived at the store at 12 PM. After explaining a series of pickup procedures, they told me my IDP was expired. I called the rental agency, and they said they would get back to me after verifying. By the time I canceled the order, it was too late, and they charged me a 3200 RMB cancellation fee. This is not international practice; Nippon is utterly shameless.

Reviewed: Jan 21, 2020

Reliable

Reviewed: Dec 5, 2019

Friendly and excellent service. They even upgraded my car.

Reviewed: Jun 12, 2019

Everything was good, but the map code for the drop-off location was unclear. Luckily, after asking someone, I found it nearby.

Reviewed: Dec 22, 2018

No need to queue, not many people

Reviewed: Feb 24, 2020

Satisfied

Reviewed: Jan 6, 2020

Very polite and clear in explanations

Reviewed: Oct 1, 2019

The staff at the store were very friendly and eager to explain everything. The process was very efficient, and we got the car in less than 15 minutes. The parking lot staff were also very dedicated in teaching us how to set up the navigation system.

Reviewed: Sep 3, 2019

It's okay.

Reviewed: Apr 25, 2019

The rental company is right at the airport, very easy to find, and has excellent customer service!

Reviewed: Dec 8, 2017

Great service, very friendly, provided clean vehicles, quick return process

Reviewed: Dec 6, 2017

The lady at the counter when returning the car was very impatient and rude, lacking the usual Japanese service spirit. She was irritable and couldn't speak Chinese. It was really terrible!

Reviewed: Aug 10, 2019

Acceptable, but no ETC card

Reviewed: Jun 1, 2019

Very good and fast

Reviewed: May 8, 2019

Needs Improvement: No bilingual navigation, no ETC card reservation prompt Advantages: Quick procedures, good service attitude

Reviewed: Apr 22, 2019

Friendly counter staff, but some communication issues due to language barriers.

Reviewed: Apr 15, 2019

The explanations were thorough

Reviewed: Apr 6, 2019

The car was parked in the lot right opposite the airport, and the counter was on the first floor of AEROPLAZA. No need to take a shuttle to another location, very convenient and time-saving. The receptionist was very enthusiastic and spoke fluent English. The main points to be aware of, such as prohibited monthly parking lots and nearby gas stations for refueling on return, were all explained clearly. There was guidance when returning the car, which was very convenient. The provided child safety seat and ETC options were very handy. The car was in good condition, with less than 10,000 kilometers.

Reviewed: Aug 11, 2018