Hired a car. All good but had to discuss a pre-existing scuff not recorded on the outbound condition report. It is vital to check condition thoroughly, especially if it’s dark on pick up.
It was a little difficult to contact staff. Left messages but did not return call. Had to go to the terminal and find Europcar counter. A lady from next door hire company had to look around the back and told us staff were there and would be out shortly. The customer service girl was very nice and friendly and completed our booking.
Car was very new and perfectly clean. Counter at pick-up had a computer glitch which caused a bit of delay, but nothing major to fuss about.
All in all a good experience.
Avis staff were awesome - both at pickup and dropoff. Only difficulty we had was that we were told to drop the vehicle off at the domestic airport in Brisbane (we were flying international) and when we got there, we were told it had to go to international (which is quite a distance from domestic).
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