The staff were friendly and the car was perfect. Staff provided me with all the information in the event of an emergency. This was not needed but nice to know they would provide roadside assistance in the event it was required.
Was offered a slightly smaller car, Misubishi ASX even though I booked the Toyota Rav 4. Would be better if we had a upgrade instead of a downgrade.
The pickup was slow as the lady was undergoing on-the-job training but that's understandable.
Return was quick but the return location was hard to find as there was construction going on.
The pick-up was supposed to be at 12pm but ended up had to wait for more than 1 hour which affected my plans for the day. The counter staff wasn't very friendly.
Car rental return signage at Brisbane international airport is hindered by high grass and we thought europcar has a different return location and skip the drive in. We google search and it directs us to domestic airport to return. It is important for stranger driver to see a clear company signage for easy and smooth car return.
There was a confusion in the car model when I picked up. I booked for sedan but they gave me a hatchback small one. After explaining and showing my booking pics they changed the car for me.
Especially John, I really appreciate him a lot. Excellent customer service.
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