Guest reviews

• GOLDCAR

  4 - "Já respondi "Além de me darem um carro que me pareceu inferior ao da imagem Ford Focus, o Citroën C3 entregue tinha +/- 80.000 km e tinha varias amolgadelas." Acrescento que o funcionário insistiu muito para fazer seguro quando já tinha um feito por vosso intermédio, alegando que vosso da Axa não era tão bom como o deles em termos de cobertura ,!"

• Wheego

  10 - "We wanted a small car for two people to get around, so we booked a small car. The car was ideal. Fairly new and in good condition."

• Drivalia Portugal

  10 - "Staff da Drivalia são sempre muito educados. Minha locadora preferida em Braga."

• FLIZZR

  10 - "Ocorreu tudo bem. Staff da Sixt(Flizzr) é sempre muito receptiva. Agradecimento especial para a Aline."

• Drive4Move

  5 - "I waited a long time for the car and at the return, they were very cautious about every small scratch, one that I couldn’t see in the photos and they charged 180€ for it!! I was furious at the return."

• ADDCAR RENTAL

  10 - "Great"

• GOLDCAR

  10 - "Foi tudo positivo. Até agora."

• ADDCAR RENTAL

  10 - "all good!"

• Dollar

  9 - "Car was bigger than we requested (Fiat 500 size requested, Seat Ibiza given to us. Much bigger than a Fiat 500). Also the damage to passenger side nit mentioned in report so we had to send pics off to Dollar or else we could have been accused of damage that was already existing "

• Hertz

  10 - "The car was in great condition and met all of our expectations"

• DRIVALIA

  10 - "Excellent service, the staff is very competent and friendly."

• KLASS WAGEN

  6 - "Nos sentimos estafados. Al recoger el coche nos dijeron que había que pagar un depósito de 150€. Además, al no estar la tarjeta de crédito a nombre del conductor, tuvimos que pagar otro precio distinto a lo que se nos dijo por internet. "

• Europcar

  10 - "Long wait times to pick up and drop off."

• Drive On Holidays

  6 - "Booked for Jeep Compass or similar. Originally they brought out another vechile, which wasn't big enough. I was told the Jeep Compass wasn't in the price range i'd paid for! Ended up with a citreon C5 Aircross which was very good. Had to buy their £270 insurance (even though i'd bought insurance with QEEQ). as they required a £3000 deposit if i didn't and £3000 sent my credit card into fraud alert after so many transactions in a short space of time.(I think they had me use my card 4 or 5 times in 2 minutes, which i'm sure is a ploy to set alarm bells at the bank). Upshot was, the insurance i bought from QEEQ was redundant."

• Hertz

  10 - "Supero mis espectativas"

• ACE

  6 - "It was ok… less "

• KLASS WAGEN

  8 - "The pick-up/drop-off point is outside of the airport, but there's a regular shuttle. Shuttle may be overcrowded, so be in advance for the drop-off."

• Centauro

  10 - "First time I have a good experience among all visited countries. Fast and polite front desk workers"

• Keddy by Europcar

  7 - "Counter staff tried to upsell to more expensive car, tried to sell insurance package although I had full insurance already "

• KLASS WAGEN

  10 - "O funcionário Abreu foi muito prestativo "

• Budget

  10 - "Very satisfied. There was no pressure to buy insurance or hidden charges. The staff were easy to communicate with and had a good attitude. Do not rent an electric car, charging is very troublesome."

• Budget

  10 - "Very satisfied, no pushy insurance sales, and no hidden fees. The staff are easy to communicate with and very friendly. Don't rent electric cars; charging them is troublesome."

• Europcar

  10 - "Satisfactory"

• BENErent

  10 - "Very satisfied."

• Drive On Holidays

  10 - "Satisfactory"

• GOLDCAR

  8.3 - "After waiting in a queue at the counter, they announce additional fees ("premium location' fee, minimum license requirement, e-toll device hire). On top of that, they are trying to push very hard for their overpriced insurance. The vehicle I booked (an Audi Q2) changed to a Wolksvagen Touran (not the same category), and when I asked for time to think, I finally ended up with a Renault Captur. On the positive side, I must say that the deposit charge was returned to me the next day after I dropped it off. "

• Enterprise

  10 - "Excellent"

• Hertz

  8 - "Apart from having to wait in line for a bit when picking up the car, everything else was very convenient."

• AVIS

  10 - "Voiture très propre, peu de kilométrage. Conforme à la reservation. On a pas eu à se battre pour l’assurance qui avait déjà été prise avec QEEQ "

• Shouqizuche

  8 - "

  The service was quite good.

  Originally booked a compact car, but was suddenly given a large SUV and told there were no smaller cars available. After searching for a while, found a smaller SUV. For drivers who have never driven an SUV, this is really difficult and makes driving very stressful. It would be better if there were enough cars of the same category available for replacement. Not all customers want a larger car upgrade.
  

  "

• Europcar

  10 - "The counter only checked the document issued by QEEQ, ignoring my notarized Hague Apostille. Europcar's system is mediocre; the address, phone number, and email all need to be handwritten. After explaining that I had purchased all the insurance before departure, the counter did not push additional insurance, which is a good practice among major car rental companies nowadays."

• National

  10 - "Excellent"

• Budget

  10 - "Very satisfied"

• Europcar

  8 - "The staff at the store helped us complete the rental process enthusiastically, but unfortunately, there was no ID3 available."

• Shouqizuche

  10 - "Shouqi Car Rental actually partners with a European rental company. The T1 terminal at Lisbon Airport has a whole building dedicated to various car rental companies, making it easy to find the pickup location. However, returning the car can be confusing. The rental office is just to the right after exiting customs at T1. Note that the vehicle inspection process in Portugal is very thorough. Once you inform the staff that you've purchased full insurance, they won't try to sell you additional coverage."

• Wayzor rent a car

  8 - "Overall service was good"

• Europcar

  10 - "Very satisfied."

• Keddy by Europcar

  8 - "Satisfied"

• Shouqizuche

  8 - "They were running a promotion, so the price was very cheap. The car was great, but charging was very troublesome. You can't use a credit card; you have to download an app. This wasn't informed in advance, wasting a lot of time."

• Europcar

  8 - "Not bad. I didn't buy insurance in China, thinking it would be better to buy it locally. But the staff on site said that this is a 4*4 high-end model, and it cannot be covered by full insurance. This means that if the car has a major issue, we would have to pay 6000 euros."

• Keddy by Europcar

  10 - "Seamless car hire"

• Europcar

  8 - "Very satisfied"

• Europcar

  10 - "Very satisfied, a new car with only 2000 kilometers"

• Drive On Holidays

  4 - "I chose the Toyota Corolla Hybrid because I knew fuel prices in Europe are high at 14 yuan per liter, and this car uses only 5 liters per 100 kilometers. I had rented this car before and was familiar with it. Upon reaching the store, after confirming the contract and paying the deposit, the staff informed me that they didn't have this model available. Instead, they offered me a large diesel car, which I refused. They told me that they don't have any Toyota cars at all. I asked why they made me sign the contract and charged me, only to give me a Hyundai Jeep with a 2.0-liter engine, which I didn't want. For me and my spouse, a 1.6-liter car is more than enough. Larger engines consume more fuel, and parking spaces in Europe are small. If it weren't for the hybrid, I wouldn't have considered this rental company. I wanted to cancel the order. After calling the rental company, they told me that the Jeep was also a hybrid and that they had no other cars available. I insisted that a comparable car should be hybrid-to-hybrid, same engine size. This company was terrible. The staff processing the rental left us at the counter and went to eat as soon as it hit 6 PM. Later, I had to confirm with the store manager and the rental company that the Jeep was indeed a hybrid, and I had no choice but to accept it. Not buying insurance required a 2600-euro deposit. Returning the car was quick; they had separate counters and staff for rental and return, which was quite efficient. After getting the return confirmation, I asked about the 2600-euro deposit. They said it would be refunded immediately, but I guess it will take 30 days."

• Drive On Holidays

  4 - "I knew fuel in Europe was expensive at 14 RMB per liter, so I booked a Toyota Corolla Hybrid, which I was familiar with and had rented before, giving a mileage of 5 liters per 100 km. When I arrived at the store, after confirming the contract and deducting the deposit, the staff told me they did not have the model I booked and offered me a large diesel car instead. I refused, and they said they did not have any Toyota cars at all. I asked why they had me sign the contract and deducted my payment if they didn’t have the car. They finally gave me a Hyundai SUV with a 2.0-liter engine, which I didn't want as a 1.6-liter is sufficient for my wife and me. The larger engine consumed more fuel, and parking spaces in Europe are small. If not for booking a hybrid, I wouldn’t have considered this company. I wanted to cancel the order but was told by the rental platform that the SUV was also a hybrid, and they had no other cars available. I argued that hybrids should be matched with hybrids and engine capacity should be similar. The staff handling my rental was more interested in getting off work at 6 PM and left us at the counter when it was time for their dinner break. Eventually, I confirmed with the store manager and the rental platform that the SUV was a hybrid, and I had no choice but to accept it. The deposit was 2600 EUR if no insurance was bought. Returning the car was quick, and the return process was managed by different staff at a separate counter. The process was reasonable. After issuing a return receipt, I asked when the 2600 EUR deposit would be refunded. They said immediately, but I guessed it would take about 30 days."

• Hertz

  8 - "Pretty good all round"

• Europcar

  8 - "Satisfied"

• Alamo

  8 - "Unlike my previous rental experiences in Spain or elsewhere, at the ALAMO store in Porto, the rental process was self-service. This was the first time for me! It took half an hour of fumbling with the forms and asking staff for help to finally complete the rental process."

• Alamo

  8 - "Unlike my experiences in Spain or previous rentals, at the Porto ALAMO branch, it's self-service for the rental process. It was my first time doing it! I had to figure out how to fill out the forms myself and asked the staff for help when I didn't understand something. After about half an hour of effort, I finally completed the rental process."

• Centauro

  2 - "This was my first time using this rental company and also my first time renting an electric car. Overall, I was not satisfied with the service. Charging the car in Portugal was very inconvenient, and the rental company told me I needed to download a charging app."