The woman we spoke to at the counter was more than helpful and she was extremely nice - very good customer service, she was calm, easy to understand and best of all she was quick!
About QEEQ:10.0/10
Easy booking and no questions/problems when picking up the car!
“Alamo Auckland Airport should have many places to be improved”
About Alamo:6.0/10
We booked the collect time at 2pm, however we arrived there after 3pm but the car was still not ready, we'd waited more than 45 minutes, there were other peoples waiting there car too. Even in their office there was not water or enough chairs while waiting. Maybe they rushed to give us the car, it wasn't clean at all. But what can we do, just take it.
1. The brakes were giving loud stressing noise when applied. The vehicle should have been checked before releasing.
2. Wanted to delay pickup time by 1.5 hrs due to my flight time arrival and called the Australian number from Malaysia. The customer service personnel recorded my request but not able to email me confirmation. Passed me to another lady who wanted to charge me a lot extra for the delayed-pickup request which I find ridiculous as it was still within my booking period and I have no intention to delay the drop off time. She finally relented after my reasoning and said will inform the pickup location. Also said that she will email me my requested pick up time confirmation. I DIDN'T RECEIVE THE EMAIL.
“Internet are a rip off company they have charged me money without my permission for an unknown reaso”
About Interrent:7.3/10
The company you provided the rental with (interment) have sent me an unreadable invoice and have charged me an additional £50 to my credit card without my permission, after they had cleared my rental and said there would be no further charge. The email address from which they sent the invoice is a no reply address so I cannot even reply. This is totally unacceptable and to take additional money without my agreement is fraudulent.
Small cars were not available so I was offered a bigger car with no extra cost. Super helpful and friendly staff who do not mind talking through the whole car with you.
Was disappointed with how extra insurance was sold/explained. Difference in what was said to what was actually covered leading to ambiguity on return of car with a puncture. Initial car damage indicated damage to front right wheel where puncture occurred after the fact with no obvious damage to tyre other than punctured tyre had some damage in region of listed damage so concerned that on return told that I was liable for £180 when told on collection we were covered for everything other than damage to windows and mirrors so pretty disgusted with all the ambiguity.
Goldcar always try to sell extra option and sometimes you can't refuse of them. last time it was service of fuel refill and i couldn't rent car without this service. This time it was the pick-up location. Although as said in booking terms pick-up location is in the airport but you need to pay 20 euro for that. otherwise you have to go to other parking about an hour by yourself. And they charged me for the last rent which was 1,5 years ago for empty fuel tank returning, although i always return the car, refilling full. They didn't show any evidence, fotos.
A very long line at the counter. The process at Fox could be a little more efficient. The car was decent enough, and we had a pleasant drive, except that the car was a little wobbly and unstable during windy conditions.
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