I was overcharged $2.40 when I picked up the car. My total rental price was supposed to be $75, of which $15 was paid during online booking and $60 to be paid at pick-up.
At pick-up I was billed $62.40, ($2.40 more than the agreed $60 on my reservation). The customer service rep at the counter could not provide a satisfactory reason for the extra charge.
I demand a refund the $2.40 extra charge or I will not use your services again.
About QEEQ:8.0/10
I was overcharged $2.40 when I picked up the car. My total rental price was supposed to be $75, of which $15 was paid during online booking and $60 to be paid at pick-up.
At pick-up I was billed $62.40, ($2.40 more than the agreed $60 on my reservation). The customer service rep at the counter could not provide a satisfactory reason for the extra charge.
I demand a refund the $2.40 extra charge or I will not use your services again.
Very good all round. Excellent value, as expected car was a few years old with a few minor imperfections which were noted by and photographed by agent at pick up. On return agent inspected car and noted we had returned car with no damage caused by ourselves. Seemed very easy and fair
About QEEQ:10.0/10
Offered very good value for money , easy to use and clear about what all the different providers offered. Is now my preferred choice for car rental
Royal Car Rental didn’t have a desk at the usual Car Rental area, there was no sign displayed as a meeting point. Instead we had to call them to have a representative come meet us. Luckily my friend had a local SIM card at this point or else we’d have been stuck. The rep then walked us across to a random part of the Carpark where the transaction was made out of the back of a car. The whole thing felt a little dodgy to be honest.
When I got into the car the screen was displaying the navigation in Japanese, I was instructed this couldn’t be changed. Worse still it couldn’t be switched off!
Excellent value and easy to use website. App wouldn't download on any platform and therefore unable to use digital documentation, but probably just a glitch. Overall, very satisfied.
“Terrible! Wait and see what further damages be done by EZU upon seeing its "alleged" damage report!”
About EZU:2.0/10
Terrible, terrible and terrible! Don't ever try using this car rental company, you will regret and it will ruin your holiday! It is the worst experience I have in my car rental experience for the past 20 years. I wish there is a negative score for EZU!
Accueil excellent, personnels très sympathique, service parfait ! Je ne peux que recommander les services et prestations de la société de location de voitures Sovoy !
Un grand remerciement ! Philippe
Might want to provide more details on the pick up location as I spent some time to find the rental counter but only to find out that there is no counter in the airport like the other rental company. The counter is located at the carpark beside the airport terminal where all the rental cars are parked instead
Car was super and the staff were excellent, especially as they had no internet! Great customer service.
About QEEQ:8.0/10
I had an issue with the booking process so had to email to check the booking. Response was quick and helpful so full marks for customer service there too!
Exact car ordered was not available but Danny on reception at San Francisco Airport was great and offered similar options at no additional expense The car was fantastic and a joy to drive
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
DG.Lee
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