QEEQ CAR RENTAL REVIEWS

Staff was very friendly n helpful

The staff were excellent throughout - courteous and so nice, really had a wonderful experience in Edinburgh with Easirent. Basically no waiting time at the desk and the car was in tip top shape! Thanks a lot guys you were stars!!

With Hertz, I have always found the best car for my budget. They are very quick to process your booking and handover the keys.

Budget is great for all care hire needs, the branch in Coimbra Stadium does struggle a little when it is busy as they only have one computer in use, but it is only a minor issue for us. I received a great upgrade and just had to wait a little bit extra as the previous client left an empty petrol tank, but that’s all. I keep renting here as the people are great and the price is unbeatable.

The operator at rental desk charge us for more than 100€ first without saying anything at all. Then we claim that there is no hidden cost which we should pay and then they start talking about insurance! Very tricky

Yes, they upgraded us to a bigger van (at no additional charge) as the one we booked was not available at the time. we also arrived later, by 2:30 hours as there was a delay in our flight but I was in constant communication with galaxy asia staffs and they were in fact the 1st one to inform me of my flight delay without me knowing! (means they were actually tracking my arrival!) Kudos to the team. Upon arriving, pick up was seamless and they gave very clear instructions. Best ever rental I've worked with so far in the few years of renting !

Was offered a slightly smaller car, Misubishi ASX even though I booked the Toyota Rav 4. Would be better if we had a upgrade instead of a downgrade. The pickup was slow as the lady was undergoing on-the-job training but that's understandable. Return was quick but the return location was hard to find as there was construction going on.

The customer service at the pickup was excellent.

Take vehicle at drop off in Samui Airport to arrivals area for checking then staff will drive you to departures, elsewhere at the airport.

Once you get you land at Queen Alia Airport, call the number provided for ARENA, because it will take them at least 15 minutes to drive to the Arrivals terminal to pick you up. The ARENA staff spoke fluent English and were very friendly. I reserved one of the cheaper size cars and it drove perfectly fine for me. Be aware that ARENA will block significantly more on your credit card than the rental cost, similar to what many hotels do. This is not a big issue for me, other than it is a little annoying to have to wait 2 weeks for the proper amount to be credited back to my card. Overall I had a good experience with ARENA, and I would recommended them to others.

Rather long wait to pick up car---but great rental rate and helpful staff!

The staff counter very friendly. the only problem, no instruction to go to the hertz car rental area because it’s outside the airport location even in the booking stated it in the airport area.

Very good service

The Car is not tidy and it smells bad! The staff however sprayed something like a freshener to reduce the stinky smell.

Car was very dirty. Also, they did not have the car I requested, and gave me a larger one which used a lot more gas. I emailed their customer service and never received a response.

The staff very helpfull n the process is very easy

The car and services were good.

スタッフの対応が素晴らしかったです。 車自体もココから選べと言われたので ベンツにしました。 勿論無料で。 アップグレードや保険の勧誘が心配でしたが全く有りませんでした。

Super customer and easy upgrade.

Difficult to find rental counter as no sign and inside the building causing delay pick up but staff did not allow late drop off than original booking.