The return process was a little unclear as I was asked to sign an electronic device but not told what I was signing for. Also still not seen if my deposit has been refunded.
At pick up was advised of a massive excess if I didn't purchase further cover. I have annual cover so declined
About QEEQ:8.0/10
Was just a little concerned that no deposit was required pre collection date. However all seemed ok
Avis Naples is an absolute gong show. There were huge lineups at the pick area (which is outside the terminal) and we waited about 45 mins to get the car. Wasn’t the car we reserved but that was okay because it still fit our needs. No one inspected the car with us before hand. We dropped the car in Rome and the Rome Avis was great.
The vehicle we got had plenty of room for all six of us but was quite beat up. Everything else (customer service etc) was fine. Insurance up sell was a bit intense.
Fantastic rental agency. Easy process from pickup to drop off and very friendly people. Probably one of the best rental experiences we’ve had in Europe.
“not happy with bond was charged, hasn't refund as yet, and pick up was bit confused.”
About Yes Rentals:8.3/10
received for what i booked, happy. the first calls for pick up, those two phone numbers weren't working, thought the rental company not exist and got stranded at the airport. looked through the whole voucher and found 0800 number, but was Park&Fly answered. then tried call one of the numbers again, eventually someone answered. spent a bit time just for pick up, at drop off was quick. counter staff was helpful, but she charged $300 bond not freeze (on provided credit card), even i purchased extra cover ($0 excess) through YES rental, not very happy about that, they still keep the bond for two weeks after i have returned the rental car. this kind of procedure should be changed. have been hiring with many other rental companies they didn't do any bond, as i don't like the 'bond' idea so always get the $0 excess option.
Clear instruction, communication via Watsapp in English; Chinese.
Appreciate special arrangement to pick up car @ airport on arrival due to arrival delay till 8pm.
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