I booked auto car but they said they dont have auto so I should pay more for bigger auto or just same amount but smaller auto or I should go for a manual car even if they mentioned it is auto.
Grand professionnalisme, accueil chaleureux, directrice accessible et très arrangeante. Une mention spéciale pour « ilies »qui est très agréable, professionnel et souriant. Encore merci à lui.
Long story I won't bore you with but another rental agency reneged on a booking at 10am on a Saturday morning out in the sticks in Avignon leaving me with 2 hours max to arrange another booking and get to the new location. Enterprise not only took the booking instantly but even shuffled their existing bookings around to give me the smaller van I needed. Not super cheap but in the circumstances worth every penny. Thanks team, you saved the cycling holiday of 3 people.
Happy with the car. Picking up was a bit slow but this was because the car turned up late from the previous customer. Only thing I wasn't totally happy with was while checking the car before driving away I was asked again about what insurance I'd taken out. I thought I'd sorted that at the desk not to be questioned in the car park.
La voiture était nettement plus volumineuse que ce que j'avais demandé, ce qui aurait pu être gênant mais n'a pas posé de problèmes.
Avant de me dire le type de voiture on m'a proposé un supplément pour avoir une voiture plus grosse...
Like: I like the fact that you kept your promise and reduced my rental cost when prices dropped. I liked the car and customer advisors efficiency. Dislike: I would have like to hand the car back to your representative instead of dropping the key in a box. This removes any doubt about condition of it in return. Sat nav should be given as standard.
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