16 Car Rental Brands in Paris, Ile-de-France, France

Did’t got a car as expectation

Reviewed: Dec 18, 2024

The vehicle was very clean.

Reviewed: Aug 6, 2024

Excellent service

Reviewed: Aug 4, 2024

The car wasn't fully charged when I picked it up...

Reviewed: Aug 4, 2024

Good

Reviewed: Jul 24, 2024

The waiting time was as expected About 30 minutes

Reviewed: Nov 25, 2024

We believe we were DOWN graded as we ordered Peugeot 2008 and got Seat Arena. Really disappointing car. Also the seat belt buckle was not working properly. We thought of changing the route to replace the car but we found a work around solution. Also the car made some strange noises. Also the waiting time in at the pick-up was very long.

Reviewed: Sep 23, 2024

The staff's service attitude at pickup was good and patient.

Reviewed: Jul 9, 2024

Pretty good

Reviewed: Jul 7, 2024

It's acceptable.

Reviewed: Jun 23, 2024

Convenient and quick, very satisfied.

Reviewed: Aug 19, 2024

The attitude was very bad. When we mentioned placing a new order, they showed no interest in assisting us.

Reviewed: Aug 14, 2024

A brand-new car with 7,000 km was provided, and the return process was simple—just a quick inspection. The deposit was refunded the next day. Overall, French drivers are very rule-abiding, so as long as your skills are above average and you don't speed, there's no need to buy additional insurance!

Reviewed: Aug 11, 2024

I was informed that the assigned car had some scratches on the front and back, but the rental company said they were aware of it and it was fine. I found the vehicle acceptable. No staff accompanied me for the vehicle inspection during pickup, so I checked the car myself and recorded a video. However, the scratch on the front windshield, which was difficult for users to notice and not visible in the video, was not pointed out or detected during pickup. I noticed the scratch after leaving the lot on the same day but didn't pay much attention because it was small. During drop-off, the inspector immediately pointed it out and demanded compensation for the front windshield, stating that any damages discovered after leaving the lot could not be used as proof of non-responsibility. I was asked to pay €85 on the spot, and I had no choice but to comply. However, I later received an email claiming that €85 wasn't enough and that an additional €800+ was required. Choose carefully! This Alamo, National, and Enterprise branch in Paris appear to be operated as a single entity.

Reviewed: Aug 3, 2024

Very satisfied! The store provided us with a 9-seater van instead of a 6-seater business car. Although the vehicle was bigger, it was easy to operate, and the interior space was comfortable.

Reviewed: Aug 2, 2024

The staff was very friendly and even recommended a local app.

Reviewed: Aug 14, 2024

There were very few people, and the process was straightforward. The service attitude was excellent, and there was no pressure to purchase additional services.

Reviewed: Aug 5, 2024

Very satisfied. The staff at the store isn't fluent in English, but communication was smooth using Apple's built-in translation app.

Reviewed: Aug 5, 2024

It's okay.

Reviewed: Aug 3, 2024

Easy booking process

Reviewed: Aug 3, 2024

I accidentally chose a manual car, but the staff patiently explained everything and generously upgraded it for me. Remember to ask the staff for the exact return location when picking up the car. When returning, drive to the designated underground parking level as indicated by the company. For me, I drove directly to level B4, locked the car, and handed the keys to the staff, and that was it!

Reviewed: Aug 14, 2024

Poor

Reviewed: Jun 19, 2024

Unexplained large charges

Reviewed: Feb 18, 2024

This time I did a self-drive trip in France. The car rental company provided a new car with only 1,500 kilometers on the odometer. I drove over 7,200 kilometers in 30 days, and the car was returned without a scratch. I was quite satisfied with the vehicle. What I was dissatisfied with, however, was that even though I had already paid, the car rental company made a mistake with the return date. They wrote the contract two days short. When I discovered this mistake the next day and returned to the rental office to have the contract corrected, the system automatically charged me for two extra days of rental. When returning the car, I was also charged for two extra days of insurance, resulting in a loss of 2,000 RMB.

Reviewed: Aug 8, 2024

Overall, very average experience. No one was there to assist with the car pickup. The order indicated pickup at T1, but the counter staff directed me to T2.

Reviewed: Jul 17, 2024

Very satisfied

Reviewed: Jul 5, 2024

Unauthorized charge without contract terms; no mileage limit clearly stated in the contract, and the counter staff did not ask or confirm at the time, but the car rental company unilaterally charged nearly $400 after the trip.

Reviewed: Jun 9, 2024

Overall, I'm quite satisfied. The roadside assistance service was very efficient, and they covered all the costs incurred due to the vehicle fault.

Reviewed: May 22, 2024

처음 사용해 본 브랜드인데, 성능에 매우 만족합니다

Reviewed: Jul 8, 2024

had problems with wi-fi and bluetooth. lost it in parkade at pickup. was told to move the car to outside building which lost wi-fi and bluetooth. first day was very frustrating until we found wi-fi and bluetooth. had to call Liigu on several occasions to either or unlock the vehicle for us. upon returning the vehicle we encountered an overloaded parkade at the Hilton and spent extreme amount of time waiting for someone to leave for a parking spot.

Reviewed: Dec 4, 2023

Please firmly notify when the deposit will be held.

Reviewed: Nov 4, 2023

Great service

Reviewed: Jul 6, 2024

Very satisfied, the follow-up reminders were quite thorough.

Reviewed: Jun 24, 2024

Poor vehicle condition

Reviewed: Aug 13, 2022

Car wasn’t available when we arrived. Team tried their best but still wasted 2 hours.

Reviewed: Aug 22, 2019

We were late, but the attendant patiently explained everything to us. He was very friendly, told us how to return the car, printed the return contact information, and even upgraded us to an automatic for free.

Reviewed: May 21, 2019

Extremely satisfied

Reviewed: Apr 2, 2024

Terrible, extremely terrible rental platform. I've rented cars multiple times in China without any violations or accidents. This time, I specifically purchased the highest level of insurance for a trip to France. On May 17th, I rented a car and a 500 Euro pre-authorization hold was placed. Fortunately, I kept the receipt, which I normally would have thrown away. It's been over two months since I returned, and I haven't gotten my money back. After checking my account, I realized they directly charged me 500 Euros. Despite multiple attempts to contact the rental platform, they have not helped resolve the issue. I still haven't received the refund. The car rental company is terrible, and the platform is even worse. They do not take timely action to solve customers' problems.

Reviewed: Aug 7, 2023

It's okay

Reviewed: Jul 17, 2023

Terrible, there were no cars available.

Reviewed: May 17, 2023

Generally satisfied

Reviewed: Oct 28, 2021

Counter was not that crowded, organized in 20 minutes The car was as expected size & model.

Reviewed: Dec 16, 2023

Got upgraded to opel corsa . Very nice staff . But one of the staff confirmed that any little chip or dent on the car cost a minimum 99 euro to the customer even if Hertz doesn’t fix it . So you have to be very careful and make sure you have recorded all little dents and scratches on the car which was not the case for me . I had to go back and get it reviewed which took a little bit of time . Drop off was very smooth .

Reviewed: Apr 19, 2021

Overall good experience with the rental. Confusion about the extra option of automatic refill of the car. On the rental agreement I noticed (a bit late) that I had agreed to this option, which I had not agreed to upon pickup. As a result I did not fuel it up myself, (since I thought the rental company would do this) for which I had to pay an extra charge. This was not good and not clear and not agreed upon rental.

Reviewed: Oct 7, 2020

RAS

Reviewed: Sep 2, 2019

it is easy to find Thrifty in CDG airport T1 just on the right with other companies (Hertz and Thrifty is together). We have waited like 15-20 mins at total. Car was in a good condition and they offer free peachy botted water and also they were helpful.

Reviewed: Aug 23, 2019

RAS avec le service sur place à PARIS Orly.

Reviewed: Oct 18, 2019

Très bien seul point négatif , la clim ne fonctionnait pas et malheureusement pour moi c’était en période de canicule. A part cela rien a dire

Reviewed: Jul 1, 2019

Le personnel du guichet n'était pas agréable et cela a pris trop de temps pour prendre l'auto.

Reviewed: Aug 25, 2019

Overpriced insurance (doubled the price overall), poor service, not easy to find, car in average condition

Reviewed: Jul 30, 2019

Service efficace et sympathique! Excellent véhicule! Merci!

Reviewed: Jul 29, 2019

Les prix sont bons mais parce que l'on fait jouer la concurrence. Proposez une carte de fidelité avec un tarif correct et on restera chez vous.

Reviewed: Jul 26, 2019

Location impeccable. location supérieure aux attentes. beaucoup de places, pas mal d'option (ordinateur de bord et clim qui fonctionne bien). A recommander

Reviewed: Jul 25, 2019

Service effectué au guichet Hertz. Malheureusement aucune indication dans la réservation que le retrait du véhicule se fait à cet endroit. Au guichet Hertz seul un petit logo Dollar caché derrière le comptoir indique que le retrait doit se faire là, du coup perdu 30 min à chercher ce guichet. Cela dit seul point négatif, très bon véhicule et service une fois ce problème résolu.

Reviewed: Apr 8, 2019

Picking up the car was very convenient. The counter was right at the Sydney airport exit. Verified identity, got the keys, and returning the car was easy.

Reviewed: Nov 16, 2018

The car was great. They upgraded us to a larger model when we arrived, and the staff's attitude was very good.

Reviewed: Jan 6, 2015

The store staff were okay, but when an issue arose, the company’s service phone was unreachable. Eventually, I had to ask passersby for help. This being my first car rental, it was quite stressful. I went for the cheaper option, but next time I’ll go with a bigger company, hoping for better service.

Reviewed: Oct 21, 2014

Good.

Reviewed: Oct 17, 2014

The car they initially promised us had an issue when we arrived, so we had to wait for a while before they replaced it with another one. However, they did offer us a free full tank of gas as compensation.

Reviewed: Oct 16, 2014

The service was great, but the initial call to the pickup contact wasn't connected. The relay person coordination was not well managed.

Reviewed: Sep 26, 2018

Pretty good.

Reviewed: Jun 8, 2018

Auto Click is not located at the airport, it's about a 10-minute drive away. We waited about 10 minutes for the pick-up, and the paperwork took over an hour. The experience was terrible.

Reviewed: May 28, 2018

Extremely dissatisfied with the service of Autoclick car rental at Paris airport. I had reserved a 7-seater Mercedes, but upon arrival, they told me that the vehicle I reserved was broken, and they could only provide a 5-seater Ford or cancel the reservation with no other solutions. Actually, I saw a 9-seater Renault in the parking lot. Initially, a staff member said I could have it, but later said it was broken too. It seemed they saw there were only 4 of us, so they insisted the largest car available was a 5-seater. We had a lot of luggage and planned to have a comfortable journey in a 7-seater, but ended up squeezed in a 5-seater. Secondly, when picking up the car, Autoclick only picked up the driver from the terminal, leaving the rest of the party and luggage behind. The driver then had to return to the terminal to pick up the others and the luggage. Thirdly, the car we received had an almost empty fuel tank with the fuel light on, and the pointer was nearly at the bottom. I asked Autoclick to fill the tank, but they said they had no one to do it and that I could return the car with an empty tank too.

Reviewed: Nov 18, 2017

There is a shuttle to pick you up from the airport to the rental office.

Reviewed: Apr 17, 2017