18 Car Rental Brands in Bordeaux, Nouvelle-Aquitaine, France

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Reviewed: Oct 12, 2024

There was empty bottles of window fluid. It was a little crisis! The car should me clean before deliver to the customer

Reviewed: Aug 16, 2024

The Rentscape agent was kind, welcoming, and made an effort to get us a vehicle 30 minutes before our appointed time. Good marks! The agency does not accept American Express which caused us some consternation as we used this card to book on Qeeq and Amex Assurance covers rental cars in France. the vhecile was not a recent year Audi and lacked some basic "mobile pairing" features. It also was not spotless. Rentscape should update it's fleet, accept American Express and be very attentive to exterior car cleanliness.

Reviewed: Sep 24, 2024

The staff at the desk were welcoming and spoke good English. However, we were charged more for a larger size car as the staff informed us that no cars in our booked category with built-in Satnav were available. This added to the cost of our hire.

Reviewed: Sep 3, 2024

The first car they tried to give us was very unclean inside with what looked like flakes of skin everywhere. They also made us wait half an hour because we had arrived half an hour early. The eventual car which we received did not have a lot of the damage which the car had, properly listed on the form. They were unwilling to either look at the damage or change the form.

Reviewed: Aug 8, 2022

I came 3.5 hours earlier than planned. They offered a car at an extra of 70€ a day or wait until my time. I waited the 3.5 hours. They gave me the car that they were going to charge me 70€. This is not a great service from Europecar. Also the full insurance was very expensive. 35€ per day. This should not be the case.

Reviewed: Oct 30, 2021

The return process was a little unclear as I was asked to sign an electronic device but not told what I was signing for. Also still not seen if my deposit has been refunded. At pick up was advised of a massive excess if I didn't purchase further cover. I have annual cover so declined

Reviewed: Nov 4, 2019

What an incredibly wonderful experience! When we arrived to pick up the car, the lady at the counter realized that the car that we had booked was much too small for the four of us plus luggage. She was extremely nice and helpful in finding a solution for us which she did and in less than 20 minutes, we had an amazing car and were on our way. I was impressed by the level of service and of the friendliness and efficiency of the lady at the counter who took care of me. Because of her, I am now a lifetime customer of Europcar!

Reviewed: Aug 28, 2019

Excellent contact less pick up and drop off

Reviewed: Aug 7, 2024

Quite satisfied

Reviewed: Jul 30, 2024

Very good, and they upgraded our vehicle for free.

Reviewed: Jul 28, 2024

The service was excellent and friendly. It was very convenient to return the car.

Reviewed: Jun 1, 2024

We booked an Opel automatic, but they gave us a Renault manual because they ran out of the car we ordered. The rental price difference is significant, and they should have refunded the difference, but they didn't. Very dissatisfied with this rental.

Reviewed: Jul 28, 2023

I didn't receive the promised invoice via email.

Reviewed: Jul 7, 2023

professionals, everithing ok as usual

Reviewed: Mar 25, 2024

Car was fine. Guy at the counter was very aggressive in upselling insurance etc. Made it seem like it wasn't optional. I had to challenge him to get him to remove the extra insurance and he said "we should at least add the breakdown cover for only €5 per day" and made it sound like I had no choice. Was not a pleasant experience.

Reviewed: Jun 7, 2023

The car was clean and well equipped. Built in navigation was a bit of a bonus. We appreciated the six gear transmission. We rented a Dacia--I wish they had those in the United States. All in all, Budget did a fine job. Checking in and out were simple. My only criticism is that the Budget representative sought to get u to take Budget insurance, when we had already paid for the upgraded insurance package with QEEQ. But we simply declined and all was fine.

Reviewed: Sep 23, 2022

Car was clean and perfect for what we wanted. When we dropped the car off my wife realised after 20mins that she had left her mobile phone in the car and we were in the airport building. The staff were great as the returned the car from where it had already been taken, found the phone and got it back to my wife within 5-10mins.

Reviewed: Aug 31, 2022

the car could barely go to 40 km/h in the mountains. Otherwise it fit our purpose. We couldn't reach budget but somebody was able to go at the counter to change the dates and they did.

Reviewed: Aug 15, 2022

Had to wait 2 hours in total to get the car even if I booked online. Very low service. Waited one hour and a half standing at queue and only 6 customers in front of me. After this, had to wait another 30min. outside for the car and I didn't get the car I booked.

Reviewed: Sep 7, 2019

Une voiture de 1900 km qui tombe en panne en retour, nous aurions pu nous tuer...scandaleux!

Reviewed: Aug 28, 2019

They had run out of Fiat Tipos so upgraded us to the next size up. This was welcomed as I think we'd have struggled to fit all of our luggage otherwise.

Reviewed: Jun 13, 2022

Just what I expected , easy to find.

Reviewed: Nov 26, 2021

We could not process the €1,100 deposit on any of our credit cards- so forced to buy the €300 premium insurance. After car hire finished we were sent a bill for €106 for cleaning fee and let delivery.... this was NOT communicated to us before we took the car hire. So for a $200 car hire we have now payed in total $800 !!!! This is ridiculous. And something we simply cannot afford. We will be contacting our credit card company to dispute the final charge. And very disappointed with this experience. Alan and elizabeth peacock

Reviewed: Oct 9, 2019

Personnel au guichet et au retrait véhicule très sympathique. Voiture propre et en bon état. Pas performante mais fait le job. En revanche, presque 1h20 pour retirer mon véhicule car attendu plus de 45minutes pour un siège bébé manquant. Alors ce message s'adresse à la manager de gold car Bordeaux mérignac L*** J****, quand on réserve 3 semaines à l'avance le fameux siège c'est pour que le Jour J il soit disponible et prêt. Ça évitera l'énervement d'attendre plus de 45 minutes avec un bébé de 5 mois fatigué dans le bras. Mauvaise expérience clairement dès l'arrivée.

Reviewed: Sep 20, 2019

Equipe parfaite. RAS

Reviewed: Aug 8, 2019

Waited a very long time in the queue but when we got to the front, Liam was extremely helpful

Reviewed: Jun 6, 2022

Queue too long and slow at pickup. Staff absent at times on dropoff

Reviewed: Jul 3, 2019

The service was good, but it might be a bit challenging if you don't speak French or English. Make sure to ask for details. (I can speak French). Also, they close very early, the earliest among all the companies. Pay attention to the return time!

Reviewed: May 27, 2019

Picking up the car in Bordeaux was fine, but dropping it off in Rennes was very troublesome! The location was very unclear, the parking lot was extremely narrow, the staff were far from the parking lot, and for non-locals, it was very difficult to find. Refueling was also inconvenient, and the AVIS staff had a cold attitude. The key issue is, a few days after returning the car, there was a charge of over 262 euros. It's been over half a month, and there's still no response about what happened!

Reviewed: Jun 26, 2018

Everything was smooth. Pickup and drop-off were at different locations, but they were close to each other. The Renault was relatively new.

Reviewed: Oct 14, 2015

Drop off could have been better. Made me move between two offices in the rain and both did not want to do the final check of the car.

Reviewed: Mar 12, 2020

Trop d’attente pour récupérer la voiture. La voiture n’avait pas la clim et la soufflerie marchait mal. Le prix de l’assurance proposée (20€ par jour) est beaucoup trop élevé. Personnel très poli et accueillant. Voiture propre et très bon état.

Reviewed: Aug 28, 2019

They try to rip you off. Take a million photos of the car at pick up time as they will try and sting you for every minuscule scratch on the car when you drop it off. They also take forever to reply to any queries you have and will charge your card without your consent (including the supposed “damage” charges

Reviewed: Aug 17, 2019

Utterly appalling pick up experience. Huge very slow queue. Way way worse than all the other rental car people at the same airport and time. Incredible that they had apparently made no effort to staff up or flexibly on a very busy Saturday and their process was itself useless - very paper driven rather than online and ready in advance which again the other companies had done (a relative was picking a car up from Budget so we had direct experience of that on the same day). in short - hugely disappointing.

Reviewed: Jul 29, 2019

It was not the car choosen. Too small

Reviewed: Jul 24, 2019

Was disappointed with how extra insurance was sold/explained. Difference in what was said to what was actually covered leading to ambiguity on return of car with a puncture. Initial car damage indicated damage to front right wheel where puncture occurred after the fact with no obvious damage to tyre other than punctured tyre had some damage in region of listed damage so concerned that on return told that I was liable for £180 when told on collection we were covered for everything other than damage to windows and mirrors so pretty disgusted with all the ambiguity.

Reviewed: Mar 10, 2020

Voiture Dacia au lieu de la Peugeot 3008 . Cauchemard pour la recuperation du vehicule plus de 50'. Prix assurance tout risque exorbitant. Conditions pas claires,on essaie de me vendre un vehicule avec GPS et quand je prend l'assurance tout risque comme par magie le vehicule est avec GPS. Au parking pour recuperer la voiture le caos,la police avec deux voitures pour un probleme avec un client. Le responsable a l'habitude des reclamations et il s'en fout de tout.

Reviewed: Sep 3, 2019

La pire expérience de location. Deux heures d'attente pour récupérer un véhicule déjà réservé et payé d'avance. Le guichet interrent était fermé à l'arrivé, j'ai été redirigé vers celui de Goldcar. Où après deux heure d'attente, on m'a fait de la pression pour prendre différentes assurances. Pour finir, un retour identique avec de l'attente pour bien vous faire comprendre que vous auriez du prendre l'assurance hors de prix. Bref un personnel détestable. Donc plus jamais Goldcar ni interrent.

Reviewed: Jun 19, 2019

Worst vehicle condition ever! Can told that I damages below 5 cm do not need to be recorded, after return charged 120 Euro! A SCAM! Never use Internet again!!!!

Reviewed: May 28, 2019

The new tablet damage system was a nightmare but this may have been the assistant didn’t know how to use it. The previous carbon-copy paper system worked much faster

Reviewed: Mar 14, 2019

Long wait as computer system down. Staff were very pleasant.

Reviewed: Feb 7, 2020

ACE inexistant à l'aéroport de bordeaux, et je découvre au final que c'est une autre agence qui va me louer la voiture... parking en travaux avec mes deux valises à parcourir le parking pour trouver quel loueur représente ACE !!!!! une location réservée ou on me donne le choix entre deux voitures, j'en choisie une et on m'annonce que pour celle la c'est 10 euros de plus, sans compter le message insistant de l'agent qui veut absolument me faire souscrire une assurance complémentaire. Qu'en cas d'accident il m'en coutera une franchise. J'ai fait 10 h d'avion et j'ai vraiment autre chose à faire que de chercher l'agence partout, je suis fatiguée et je suis assez grande pour savoir que l'assurance en plus n'est pas une obligation. Surtout que vous avez des assurances et que vous outrepasser vos prérogatives de loueur en annonçant que la caution sera prélevée si il y a un accident avec un véhicule assuré tout risque. Formez mieux vos agents et ne prenez pas vos clients pour des imbéciles et affichez sur le bureau a bordeaux un panneau pour ne pas avoir a chercher vos bureaux.

Reviewed: Dec 6, 2019

Very annoying up-selling of insurances and other services by Gold Car staff at Bordeaux airport.

Reviewed: Nov 26, 2019

I retuned the car with full tank and the company charged my a full deposit!

Reviewed: Sep 16, 2019

Terrible service, tried charging me over twice the price of fee i agreed on the internet, tried selling me insurance i didnt need and lied and told me my insurance didnt include things that it obviously did. Charged me more for bringing car over border to spain from france than they should have. Charged me for 7 days(full rental time) even though i was only over in spain for 2 days. Was a very stressful experience. had to argue for 30 mins at kiosk.

Reviewed: Sep 3, 2019

La voiture avait été lavée, mais les vitres étaient plutôt sales. Le pare-brise était vraiment sale à l'intérieur. Confusion entre Thrifty et Hertz aux comptoirs. Les compagnie sont-elles fusionnées ?

Reviewed: Sep 26, 2019

Une personne au guichet le vendredi à 16h pour récupérer une voiture et 20 minutes par client. Pas de petite voiture disponible alors que je l'avais commandé depuis 2 mois. Problème de coffre à la prise de la voiture et encore 20 mn d'attente pour en trouver une autre !! Je ne recommanderai pas Thrifty et He

Reviewed: Jun 18, 2019

The staff appears constantly overwhelmed and the wait times are unacceptable (second time this year I rent from this location). There was a line snaking out the door to return vehicle and I had to use the key drop off else I would have missed my plane. They should invest in the same technology as other Hertz/Thifty locations where staff meets incoming cars with hand held device that checks customer out. Last time I picked up a car from this Hertz location it took over 45 minutes to get out! I will definitely make sure I rent from one of the other agencies next time I'm in BOD.

Reviewed: Jun 18, 2019

the insurance was not clear...they need to be clear with that we were 2, just one driver was in the contract we had to pay extra for a 2nd driver and that not normal

Reviewed: Sep 12, 2019

personnel très gentil et agréable, donne des explications claire sur le déroulé de la location. vraiment un excellent service

Reviewed: Aug 28, 2019

Ce n'était pas la 5008 comme voiture mais la C4 excellente

Reviewed: Aug 12, 2019

The paperwork was processed very quickly.

Reviewed: Jul 22, 2019

Counter staff were very helpful and because if a short delay they gave us the booster seat for free

Reviewed: Jun 17, 2019

Everything ok.

Reviewed: Sep 11, 2019

polite friendly staff

Reviewed: Aug 11, 2019

We booked with Rhodium to avoid Goldcar following a poor previous experience despite it being £30 more than Goldcar. On arrival we discovered they are in fact the same company and had to wait over 2 hours to pick up the car at Bordeaux airport. This is apparently ‘normal’ for this company. The customer service when we went to pick up the car and found the car was covered in a sticky substance was extremely rude. We also had to wait 45 minutes in the heat to drop off the car on return. I will never use this company again.

Reviewed: Aug 5, 2019

Every time I use Goldcar ( despite booking Rhodium or east rentals! ) I am pressured by counter staff to spend more money. This is unacceptable and will therefore consider going elsewhere.

Reviewed: Jun 2, 2019